Ratings based on 633 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
86% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom MA

Good location

Posted May 23, 2015
Pros: Location
Cons: Smell and staff attitude
I had just been on a boat for 2 days and the staff kinda gave me a look. The place is a bit snobbish as was the front staff. The room was fine but smelled of must or mildew. In the eve someone kept trying to get into my room and there was no peep hole so I called the front desk and he said well you must have a key to get on that floor. Well that makes it okay and safe? Then, he asked if I really wanted him to go all the way over there to check it out.
3 out of 5
by A verified travelerfrom Brisbane

Good location but room to improve

Posted May 15, 2015
Pros: Location at the Esplanade and right in among the eateries, of which there were many.
Cons: Information regarding servicing of rooms is written in tiny font on an easy-to-be-overlooked card on the table. Inform guests fully. Give options.
Location: Plenty to do. Good walking, exercising areas on Esplanade.
A good hotel is not difficult to find, but Mantra Trilogy seems to be caught in what appears to be an attempt to corner the market on accommodation, not just in Cairns, where two of their hotels stand nearly together, but from literature in the room, all across Australia. Five Mantras in Port Douglas? Size and market domination may be the goal of the company, but don't forget who rents the rooms. After the first night, we arrived back late in the day to find towels still damp as they had not been replaced. Nothing was cleaned, nor was rubbish emptied. It is the fault of policy and not the cleaning staff. We found, after a brief search, that maid service basically had to be requested and in some instances, certain aspects paid for, extra. This is not good. The room charges are sufficiently high that guests should expect a commensurate degree of service. The drain in the shower really needed a "Drano-ing" as the water built up and ran out of the shower cubicle since its floor was just about at the same level as the bathroom floor. The confusing structure on ground floor including parking, access to towers and the reception area was maze-like and took more than one trip through to master. It was very secure, however, with the key-card system of locks.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Edmonton

Fantastic Room & Location

Posted Apr 14, 2015
Pros: Both the spaciousness of the room and the location were perfect. It was very safe feeling and the staff was exceptional. Pool area perfect all ages.
Cons: Absolutely nothing.... we will definitely be returning and have been raving to all family and friends.
Location: Location was perfect!!! Walking distance to all restaurants, shopping, night markets, swimming, playgrounds, and paths. Absolutely the best!!!
We just returned from our family vacation and this condo was absolutely spectacular. There were 7 of us that stayed in this unit and it was so spacious and comfortable. The views from the balcony were breathe taking and we were in walking distance of everything. There were 4 adults, 2 teenagers, and 1 toddler and there were things for all of us to do either in this facility or walking distance. The pool was perfect for the toddler and teenagers areas for both to enjoy and beautiful sitting areas for the adults. I would definitely recommend this condo to everyone. Thank you to Mantra for making our vacation the best of all time.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney

Nice hotel, close to everything

Posted Mar 30, 2015
Pros: Everything
Cons: N/A
Perfecto, it's very remarkable short break in Cairns
4 out of 5
Recommended
for Everyone
by A verified travelerfrom South Australia

Great location

Posted Mar 18, 2015
Pros: Location.
Cons: The corridors smelled a little musty but it was the wet season in Cairns. Replacing the carpet with tiles would solve the problem.
Location: On the Esplanade, shopping, eating, tour booking offices are right outside the door.
Stayed 4 nights, located within easy walking distance of restaurants, shops, night markets, lagoon. Great pool. The room was tiny but clean and comfortable. Great value.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom JAPAN

便利で綺麗なホテル

Posted Mar 10, 2015
市内やエスプラネード、バス停も近く便利です。部屋も広々として清掃も行き届いています。部屋の鍵の開け方が分かりにくく戸惑いました。受付の方も親切です。Wi-Fiを部屋で使用するのにパスワードを買い取りました。3日で20ドル。
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Adelaide, South Australia.

Renovation needed

Posted Feb 24, 2015
Pros: See above.
Cons: See above.
Location: Lots of great touristy things nearby & further away.
Nice kitchen, great air con, great views to the ocean, bed & linen was comfy, bathroom towels were good, good access to basement parking. The rest of the apartment needs updating. Radio did not work, could not work free to air TV (a TV in the bedroom would be good), bathroom is dated with black stains on the tile grout in the shower, hurt my back turning the water from the bath to the shower, (had to over reach to get the shower to work because the edge of the bath was too high) all the furniture was chipped (needs replacing), the carpet had a cigarette burn & an ironing burn (needs to be replaced), balcony furniture needs replacing. There may be more to comment on but that's all for now.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom South Australia

Nice hotel

Posted Feb 21, 2015
Pros: Hotel had a lovely pool and BBQ aera
Cons: Free Wifi
Good hotel close to restaurants and shopping centre, we were on the roadside where it was very noisy first thing in the morning
4 out of 5
Recommended
for Everyone
by A verified traveler

Got there early and was told had to come back at 2

Posted Feb 21, 2015
Hot there early and was told to come back at 2 and that was it
4 out of 5
Recommended
for Everyone
by A verified traveler

Decent, comfortable and located close to all facil

Posted Feb 19, 2015
Pros: Proximity to all facilities, eateries, shopping, beach etc.
Cons: Service to all rooms.
Location: Location is ideal for holiday maker to go swimming, shopping and dining out.
Ok but the rooms could have been cleaned/serviced daily. We were there for 4 days and the rooms were not cleaned nor the linen changed. Rather inconvenient to have to request for this each time at the reception and have to carry it all the way back to the room Otherwise everything else was ok.