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Reviews of On the Beach Holiday Apartments

4 out of 5
On the Beach Holiday Apartments
49-51 Vasey Esplanade, Trinity Beach, Trinity Beach, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 252 out of 472 reviews" "
Rating 8 - Good. 172 out of 472 reviews" "
Rating 6 - Okay. 33 out of 472 reviews" "
Rating 4 - Poor. 10 out of 472 reviews" "
Rating 2 - Terrible. 5 out of 472 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024

2/10 Terrible

David

Traveled with partner, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is not as described

8/10 Good

Alica, Garland

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall a good location with nice views. The apartment was a little dated but overall nicely appointed and comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Gerhardus du

Liked: Cleanliness, property conditions & facilities
Ocean view
Stayed 3 nights in Jan 2024

6/10 Okay

rachel

Liked: Cleanliness
Disliked: Property conditions & facilities
Not clear info that couch bed had to be ordered to have linen- broken towel rack, no washing powder or face washers. Very noisy air conditioner in bedroom
Stayed 1 night in Jan 2024

8/10 Good

Peter

Traveled with family and small children
Liked: Cleanliness, amenities
We had a lovely stay here. Apartment was dated but still in reasonable condition. The 2 bed apartments are not along the beach, but set along the back of the block facing Moore street. Beach access is a short walk along some stairs. I think we were the only hotel apartment in the building, others were all living in the building. This meant we were pretty much the only ones using the pool.
Stayed 6 nights in Dec 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness
Our trip to Cairns was scheduled to be from Dec.18-21. We are from the US and the airline canceled our flight due to cyclone Jasper and airport being closed due to flooding. We couldn’t make the trip due to last minute cancellation. The hotel management was extremely unfriendly and refused to refund the charges. Their policy indicated only 1 night of charge for cancellation. However we were charged for the entire duration of our stay. I really wanted to rebook with this property when I visit Cairns next as a good will, but I would not any more. The whole city was under water and the management messages us as if nothing happened. We are extremely disappointed.
Stayed 3 nights in Dec 2023

10/10 Excellent

Todd

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Kevin

Liked: Cleanliness, room comfort
Would stay here again.
Very clean and tidy apartment. Waterfront balcony, relaxing views. Quiet surrounds with clean and well kept gardens. Ample on site parking.
Stayed 1 night in Dec 2023

6/10 Okay

Joanne

Liked: Cleanliness
On arrival the keys to my allocated room could not be found. The afterhours manager was verbally unpleasant. He provided the cleaners key but was unconcerned about security of my stay not knowing who may have access to the room with lost keys. When I politely asked him about security he suggested I find a room elsewhere!! This of course was not possible on a Saturday evening.
Stayed 3 nights in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Wendy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful location on the beach. Good restaurants nearby.
Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
would definitley return, place was clean and tidy, receptionist was very friendly nothing was a problem.
Stayed 5 nights in Nov 2023

8/10 Good

William

Traveled with family
Liked: Cleanliness, room comfort
Lovely resort
Very nice resort, close walking distance to everything. Very helpful and friendly staff. Pool was great.
Stayed 4 nights in Nov 2023

10/10 Excellent

Tony

Liked: Cleanliness, amenities, property conditions & facilities
If you want a quiet well apponted 1 bedroom apartment overlooking the Coral sea (through palm trees) where the surf life saver part of the beach is literally 40 paces from the front of the property with all the facilities you need, and well serviced by Gerald and his attentive team you will not be disappointed. If you need to have really fast streaming by wifi and superb Telstra mobile connectivity you've clearly not come for a super relaxing heaven sent holiday. Any reasonable person will be extremely satisfied.
Stayed 13 nights in Oct 2023

10/10 Excellent

Lisa

Liked: Cleanliness, property conditions & facilities
Nice views and small but all you need in the apartment. Lovely area.
Stayed 1 night in Nov 2023

10/10 Excellent

Barbara

Liked: Cleanliness, room comfort
What a View!
In spite of my later arrival, ease of check in was terrific with an after hours key pick up available. Spotless, well appointed apartment with amenities and its patio within steps of the pool. Did I mention that the beach is directly across the street with beautifully paved walks, benches and palms swaying in the breeze? Great restaurants and shops, too!
Stayed 1 night in Oct 2023

10/10 Excellent

Linda

Stayed 1 night in Oct 2023

4/10 Poor

Melissa

Stayed 2 nights in Oct 2023

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Easy checking, clean rooms and facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Raelene

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Apart from the poor communication, we had a great stay. Lovely spot overlooking the beach. Would definitely stay here again.
Stayed 5 nights in Oct 2023

10/10 Excellent

Leighton

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was very good, great location, across the road from the beach, easy walk to dining. The WiFi was average, the cell coverage was poor for mobiles. The facilities within the apartment were very good. Great location overall.
Stayed 10 nights in Oct 2023
Response from Best regards, Gerald on Oct 23, 2023
Thank you for taking the time to review your stay Leighton, we appreciate the feedback. Yes Telstra reception is patchy here, it is an Optus town. We look forward to welcoming you back one day.

10/10 Excellent

Dale

Liked: Cleanliness, room comfort
Beach holiday
Great stay, close to the beach, Wi Fi can be intermittent, facilities great, staff were friendly, we will definitely stay again.
Stayed 2 nights in Sep 2023
Response from Gerald, Reception on Oct 14, 2023
Thank you Dale, look forward to you staying again one day.

10/10 Excellent

Juanita

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property has an awesome view, Easy check in, staff very friendly, not suitable if you can’t walk 3 flights of stairs. Pack light
Stayed 4 nights in Sep 2023
Response from Gerald, Reception on Oct 14, 2023
Thank you for taking the time to review your stay Juanita.Best regards

8/10 Good

Tania

Liked: Cleanliness, room comfort
The accommodation was on the beach front. Walking distance to eateries. Checkin was quick and easy. Parking within the property, convenient if you have a car as limited carparking on the streets during the day. On the whole a comfortable stay.
Stayed 5 nights in Aug 2023
Response from Gerald, Reception on Oct 14, 2023
Thank you for taking the time to review your stay Tania.Best regards

8/10 Good

Janet

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Aug 2023

8/10 Good

karen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, friendly check in well appointed units Only downside was lack of mobile service and slow wifi
Stayed 2 nights in Jul 2023

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, amenities
Location amazing. Property infrastructure aging but we had everything we needed. Thank you for an amazing stay!
Stayed 7 nights in Jul 2023

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Always awesome
Stayed 7 nights in Jun 2023

6/10 Okay

Kelly

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
terrible TV and wifi connections
Stayed 3 nights in Jun 2023

8/10 Good

Grant

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All good. The only thig they could do is provide washing powder for your stay as all the others that have washing machines do. Although older it has been looked after well.
Stayed 4 nights in Jun 2023

6/10 Okay

Goran

Liked: Amenities
Stayed 7 nights in May 2023
Response from Gerald on Jun 19, 2023
Thank you for taking the time to review your stay.

6/10 Okay

Neil

Traveled with partner
Liked: Cleanliness, amenities
Great position on the seafront, close to restaurants . Like many properties inTrinity Beach , the appartments are beginning to show their age. Management and house keeping were approachable and efficient. One of the few properties that advertise 1 night accommodation Overal great value
Stayed 1 night in May 2023
Response from Gerald on Jun 19, 2023
Thank you for taking the time to review your stay.

10/10 Excellent

ASHLEY

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely sized rooms everything we required was available. The view was lovely. Only thing we could fault was limited phone signal.
Stayed 2 nights in May 2023
Response from Gerald on May 27, 2023
Thank you for taking the time to review your stay with us Ashley, it is much appreciated. Telstra signal is a bit patchy at Trinity Beach.Best regards, Gerald, Manager

8/10 Good

Jon

Traveled with family
Liked: Cleanliness, room comfort
Space and comfort and views
Amazing location. Super roomy. Great shower. Single beds in second room a bit average. Be ok for kids not so much adults. Loved the extra things like drying racks for togs. Was a bit of hike to get luggage up 4 flights of stairs. Pool was small but lovely.
Stayed 6 nights in May 2023
Response from Gerald on May 27, 2023
Thank you for taking the time to review your stay with us Jon, it is much appreciated.Best regards, Gerald, Manager

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Gerald on May 27, 2023
Thank you for taking the time to review your stay with us John, it is much appreciated.Best regards, Gerald, Manager

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
It's right across from the swimable beach, and close to all the restaurants.
Stayed 6 nights in Apr 2023
Response from Gerald, Manager on Apr 21, 2023
Hi David, thank you for taking the time to review your stay with us, we really appreciate the feedback.Best regards

4/10 Poor

GIUSEPPE

Traveled with family
Liked: Cleanliness
Stayed 3 nights in Apr 2023
Response from Gerald on Apr 21, 2023
Thank you for taking the time to review your stay.

10/10 Excellent

Sayak

Liked: Cleanliness, amenities, property conditions & facilities
It was a nice stay. Loved it!! I wish there is staff is more available.
Stayed 4 nights in Mar 2023
Response from Gerald, Manager on Apr 3, 2023
HI Sayak, thank you for taking the time to review your stay, it sounds like you had a great time, always good to hear. As far as availability is concerned, like many small businesses in Australia, we are short of staff. Never-the-less we open every single day, but some days we only have enough staff for limited hours. Things are improving however, slowly.Best regards

10/10 Excellent

Saneesh

Liked: Cleanliness, amenities, property conditions & facilities
It was a nice stay at rtgus place
Stayed 4 nights in Mar 2023
Response from Gerald on Mar 28, 2023
Thank you for taking the time to review your stay with us Saneesh, sounds like you had a great time. We look forward to welcoming you back one day.Best regards

8/10 Good

Mikayla

Stayed 1 night in Mar 2023
Response from Gerald on Mar 22, 2023
Thank you for taking the time to review your stay with us Mikayla, we really appreciate the feedback.Best regards, Gerald, Reception

10/10 Excellent

Andy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Other than is a 25mins drive from Cairns City, the apartment is spacious and comfortable with cable TV available. Apartment fully equipped with cooking facilities and laundry within the apartment. No lift though.
Stayed 5 nights in Dec 2022
Response from Gerald on Jan 9, 2023
Thank you for taking the time to review your stay Andy. Sounds like you had a great time.Best regards, Gerald, Manager

10/10 Excellent

Sri Devi

Stayed 3 nights in Nov 2022

10/10 Excellent

Heidi, Glenelg North

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely surprise - great spacious apartment with a view of the beach. Very relaxing location
Response from Gerald on Nov 11, 2022
Thank you for taking the time to review your stay at On The Beach Heidi, sounds like you really enjoyed your stay with us.Best regards, Gerald, Reception

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Planning our next stay!
We stayed in a deluxe 1 bedroom, for 7 nights. Check-in was easy considering we arrived after hours. Our stay was very comfortable, the rain shower head was amazing, the couch roomy and comfortable and the Nespresso coffee machine got plenty of use. The view was amazing from the balcony and the pool and spa was fabulous. The hotel is close to the beach, restaurants and a short walk to the local convenience store. My only critique would be the Wi-Fi was intermittent at times having said that we are planning to stay again as we enjoyed our time there so much.
Sunrise
Stayed 7 nights in Sep 2022
Response from Gerald on Oct 15, 2022
Thank you for taking the time to review your stay Dale, it is much appreciated. Sounds like you had a great time.Best regards, Gerald Smith, Manager

8/10 Good

Annette

Liked: Room comfort
Disliked: Cleanliness, staff & service
Location was perfect. Dont expect a warm welcome at reception.
Stayed 6 nights in Sep 2022
Response from Gerald on Oct 6, 2022
Thank you for taking the time to review your stay at On The Beach Annette. Sounds like you had a great time. We look forward to welcoming you back one day.Best regards from the team at On The Beach

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location
Stayed 3 nights in Oct 2022
Response from Gerald Smith, Manager on Oct 6, 2022
Thank you for taking the time to review your stay Donna.

10/10 Excellent

wendy

Stayed 3 nights in Sep 2022
Response from Gerald on Oct 6, 2022
Thank you for taking the time to review your stay at On The Beach Wendy. Sounds like you had a great holiday. Best regards form the team at On The Beach.

8/10 Good

Zoran

Stayed 10 nights in Sep 2022
Response from Gerald on Oct 6, 2022
Thnak you

8/10 Good

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent apartment in delightful position
A beautiful, waterfront apartment on a good swimable beach. Excellently equipped and maintained. Helpful manager. The biggest disadvantage was no wifi in the room. We had to go to the pool to get wifi!
Stayed 1 night in Sep 2022
Response from Gerald on Oct 6, 2022
Thank you for taking the time to review your stay Gavin, sounds like you had a great holiday.Best regards, the team at On The Beach