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Reviews of Piermonde Apartments - Cairns

4 out of 5
Piermonde Apartments - Cairns
2 Lake Street, Cairns, QLD

Reviews

9.0

Wonderful

Rating 10 - Excellent. 236 out of 385 reviews" "
Rating 8 - Good. 115 out of 385 reviews" "
Rating 6 - Okay. 17 out of 385 reviews" "
Rating 4 - Poor. 9 out of 385 reviews" "
Rating 2 - Terrible. 8 out of 385 reviews" "

9.2/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sheryl

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Kaili

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
What a fab location! Across the street from a wharf cafe and playground built into a huge fig tree. Brilliant for families. The 2 / 3 bedroom waterfront apartments are unreal. Very morning I had a coffee on the balcony and got to watch cruise ships steam in. Comfy beds, loads of space, and good A/C. I absolutely recommend these apartments.
Response from Wayne Booth General Manager on Feb 6, 2024
Dear KalilThank you for taking the time to review Piermonde apartments. It is always our aim to deliver a high standard of service & I am pleased that you felt we achieved this during your stay. I will share your comments regarding the service, location, apartment and staff with my team as this kind of feedback is always motivating & encouraging. I look to welcoming you back again at Park RegisStay Well,Wayne Booth

8/10 Good

Mark

Stayed 6 nights in Nov 2023
Response from Wayne Booth General Manager on Dec 6, 2023
Dear MarkThank you for taking the time to review Piermonde Apartments. I look to welcoming you back again at Park RegisStay Well,Wayne Booth

10/10 Excellent

Kenneth

Stayed 3 nights in Aug 2023
Response from Wayne Booth General Manager on Sep 13, 2023
Dear KennethThank you for taking the time to review Park Regis Piermonde Apartments. I am pleased to read you enjoyed your stay.I look to welcoming you back again at Park RegisStay Well,Wayne Booth

8/10 Good

Ian

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jul 2023
Response from Wayne Booth General Manager on Aug 10, 2023
Dear IanThank you for taking the time to review Park Regis Piermonde. I am pleased to read you enjoyed your stay & delighted that the Property met your expectations.I look to welcoming you back again at Park RegisStay Well,Wayne Booth

8/10 Good

Tomoe

Stayed 1 night in Jul 2023
Response from Wayne Booth General Manager on Aug 10, 2023
Dear TomoeThank you for taking the time to review Park Regis Piermonde. I am pleased to read you enjoyed your stay & delighted that the Property met your expectations.I look to welcoming you back again at Park RegisStay Well,Wayne Booth

8/10 Good

Daniel

Stayed 1 night in Jul 2023
Response from Wayne Booth General Manager on Aug 10, 2023
Dear DanielThank you for taking the time to review Park Regis Piermonde. I am pleased to read you enjoyed your stay & delighted that the Property met your expectations.I look to welcoming you back again at Park RegisStay Well,Wayne Booth

10/10 Excellent

venkata

Stayed 3 nights in Jun 2023
Response from Wayne Booth on Aug 10, 2023
Dear VenkataThank you for taking the time to review Park Regis Piermonde. I am pleased to read you enjoyed your stay & delighted that the Property met your expectations.I look to welcoming you back again at Park RegisStay Well,Wayne Booth

10/10 Excellent

Christa

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Mark the receptionist was an excellent communicator, very friendly, helpful and wonderful to deal with.
Stayed 4 nights in Jun 2023
Response from Wayne Booth General Manager on Jul 4, 2023
Dear ChristaThank you for taking the time to review Piermonde Apartments. I am most pleased that you found your stay enjoyable. What a great reward to myself & my team that our guests leave us feeling happy with our service!I am delighted to hear that Mark was able to contribute to making your visit to Cairns enjoyable. This is exactly the type of experience we aim to deliver to each & every guest. Once again, I appreciate your kind words & look forward to seeing you next time you stay with us.Stay Well,Wayne Booth

10/10 Excellent

Martyn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
very efficient and effective service
Stayed 1 night in Jun 2023
Response from Wayne Booth General Manager on Jun 19, 2023
Dear MartynThank you for taking the time to review Piermonde Apartments. It is always our aim to deliver a high standard of service & I am pleased that you felt we achieved this during your stay. I will share your comments regarding the efficient service that you had with my team as this kind of feedback is always motivating & encouraging. I look to welcoming you back again at Park Regis PiermondeStay Well,Wayne Booth

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The most amazing apartment. It has all the modern conveniences. Very spacious and spotlessly clean.
Stayed 4 nights in May 2023
Response from Wayne Booth General Manager on Jun 19, 2023
Hi AnthonyThank you for you Review and pleased to hear that you felt we met your expectations in every wayLook forward to welcoming you back to Park Regis Piermonde AptKind RegardsWayne Booth

10/10 Excellent

Lana

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great property
Stayed 1 night in Nov 2022

10/10 Excellent

Laura

First visit to Cairns
Appartment met all our epectations in terms of comfort,service , location & cleanileness . We would definetliy re book on our net visit
Stayed 8 nights in Sep 2022
Response from Chloe on Oct 19, 2022
Dear LauraThank you for taking the time to review Piermonde Apartments Cairns. We are very lucky with the size & location of our apartments, we also have a great housekeeping team that always do a great job. We hope to welcome you back again soon. StayWellChloe Booth Front Office Manager

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location great apartments
Stayed 1 night in Aug 2022
Response from Wayne Booth General Manager on Sep 12, 2022
Dear PeterThank you for taking the time to review Piermonde Apartments. I am pleased to read you enjoyed your stay & delighted that the position was great and location met your expectations. I look to welcoming you back again at Park RegisStay Well,Wayne Booth

10/10 Excellent

Edward

Liked: Cleanliness, room comfort
Very comfortable place to spend 4 nights in Cairns.
Stayed 4 nights in Jul 2022
Response from Wayne Booth General Manager on Aug 5, 2022
Dear Edward Thank you for taking the time to review Piermonde Apartments. I am pleased to read you enjoyed your stay & delighted that your stay met your expectations. I look to welcoming you back again at Park Regis Stay Well, Wayne Booth

8/10 Good

David

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall, I was very happy with the property. It was very spacious and comfortable. The only issue was the the shower hose in the en-suite bathroom. There was a leak where the hose connected to the wall. It was a minor inconvenience and we had a two bathroom apartment, so we just used the other bathroom.
Stayed 6 nights in Jun 2022
Response from Wayne Booth General Manager on Aug 5, 2022
Dear David Thank you for taking the time to review Piermonde Apartments. I am pleased to read you enjoyed your stay & delighted that your stay met your expectations. But i am sorry that you had trouble with the shower head I look to welcoming you back again at Park Regis Stay Well, Wayne Booth

8/10 Good

Shannon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lots of space but very simple furnishing.
Stayed 1 night in Apr 2022
Response from Chloe Booth on May 15, 2022
Dear Shannon, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kerry

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The appartment was very spacious, clean and had a beautiful view. Tastefully decorated. All usual items plus some extra touches.
Stayed 1 night in Mar 2022
Response from Chloe Booth on Mar 30, 2022
Dear Kerry, Thanks for staying with us. We appreciate your feedback! StayWell,

2/10 Terrible

Chris

Liked: Cleanliness
Stayed 1 night in Mar 2022

10/10 Excellent

Sally

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2021
Response from Chloe on Dec 14, 2021
Dear Sall Thank you for your review and for choosing Park Regis City Quays. We are happy that you enjoyed your stay and looking forward to welcoming you back soon. StayWell Chloe Booth Front Office Manager

6/10 Okay

Sarah

Traveled with group
Extremely disappointed
This property is well overpriced. There is no reception at the property, you need to go next door to check in and interact with staff. The pool and spa were freezing. Yes it wasnt summer when we went and its a tropical climate but other hotels have heated pools for their guests or at least a heated spa. You have to pay for the car park, $15 per night which is ridiculous considering the nightly rate. The car park is small and tight to park in. The sprinklers were packed with wet paper towel that had dried and gone mouldy which seemed like a fire risk. The toilet in the main bathroom ran for ages and sometimes didnt flush. We were advised we were too noisy on the balcony at 6pm on a friday night. Apparently there are elderly permanent residents in the building. Another resident advised you cant even talk or laugh loud without getting in trouble. The furniture was worn. The apartment was spacious and had a modern kitchen however the 'mountain view' was a car park. Dont recommend this hotel at all.
Stayed 3 nights in Sep 2021
Response from Chloe Booth on Sep 14, 2021
Dear Sarah Thank you for taking the time to review the Piermonde Apartments Cairns. I'm sorry to hear we did not meet your expectations while staying with us, I have taken all your feedback on board, unfortunately some is out of our control but we will pass on for review. With regards to the noise complaint we are a accommodation venue and have to be mindful to everyone around the building this is why such noise restrictions are put in place. Thank you Sarah

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great location and service from the property managers. We had a 3 bedroom apartment which was a perfect size for our family of 6 to spread out. Having 2 bathrooms and 3 toilets was handy as well. Would highly recommend staying here.
Stayed 4 nights in Jun 2021
Response from Chloe Booth on Jun 10, 2021
Dear Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Stay Well,

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
Beautiful apartment but some of the property was under renovation and the amenities needed renovation.
Stayed 1 night in Apr 2021

10/10 Excellent

Richard

Business traveler
Liked: Cleanliness, room comfort
Spacious rooms with a beautiful view
Beautiful, spacious apartments. Very clean and close to everything. Highly recommend
Stayed 2 nights in Mar 2021
Response from Chloe Booth on Mar 28, 2021
Dear Richard, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to seeing you again soon. Stay Well, Chloe Booth

10/10 Excellent

Rhees

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2021
Response from Reception Team on Mar 8, 2021
Dear Rhees, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel. Stay Well Reception Team

10/10 Excellent

chris

Stayed 1 night in Jan 2021
Response from Reception Team on Mar 8, 2021
Dear Chris, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and looking forward to having you again as a guest in our hotel. Stay Well,

6/10 Okay

Verified traveler

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jan 2021
Response from Reception team on Mar 8, 2021
Dear Guest, Thank you, hope you enjoy your stay. If we can help with anything please let us know

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Great hotel
Lovely hotel in a great location.
Stayed 3 nights in Dec 2020
Response from Reception Team on Dec 23, 2020
Dear Guest, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

na

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2020
Response from Reception Team on Dec 18, 2020
Dear Guest, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Melissa

Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2020

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Good location, spacious 2 bedroom apartment with 2 ensuites. Easy check-in/out.
Stayed 1 night in Aug 2020
Response from Reception Team on Nov 14, 2020
Dear Guest , We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to contact us.

10/10 Excellent

Yvonne, Townsville QLD

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The ladies at the desk were so lovely and helpful, the apartment is close to everything we needed & supermarket close by. Our apartment was very spacious.
Stayed 4 nights in Oct 2020
Response from Reception Team on Nov 11, 2020
Dear Yvonne, Thank you for taking the time to review our hotel. I am most pleased that you found your stay enjoyable. What a great reward to myself & my team that our guests leave us feeling happy with our service!

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Oct 2020
Response from Reception Team on Nov 11, 2020
Thank you, hope you enjoy your stay. If we can help with anything please let us know.

8/10 Good

Anatoly, Gladstone

Traveled with family
Liked: Amenities
Great location. Lots of restaurants and shops close by. The room itself is spacious and well equipped. It would however benefit from an an update. The outdoor furniture and kitchen table are deteriorating, the colour scheme is a bit dated and the couch is stained. The room is located next to the garbage chute so every time you enter and exit it smells foul. That smell enters the kitchen on occasion too.
Stayed 4 nights in Sep 2020

10/10 Excellent

Andrew

Stayed 5 nights in Sep 2020
Response from Reception Team on Nov 11, 2020
Dear Guest, Thank you, hope you enjoy your stay. If we can help with anything please let us know

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Nice spacious apartment. Our apartment backed onto the bbq area so the light from there came straight into our room. We go
Stayed 7 nights in Sep 2020
Response from Reception Team on Nov 11, 2020
Dear Guest, Thank you for taking the time to review Park Regis City Quays. I’m sorry to hear about your disappointment about the light from BBQ area coming straight into you room. We look forward to welcoming you back again at Park Regis Piermonde apartments.

4/10 Poor

Russell

Traveled with family
Disliked: Room comfort
Shocking condition of furniture and arrival process
Stayed 2 nights in Jul 2020
Response from Reception Team on Nov 11, 2020
Dear Mr Russell, Thank you for taking the time to review. If we can help with anything please let us know Stay Well,

10/10 Excellent

Helena, Toowoomba

Traveled with partner
Liked: Cleanliness, amenities
Magnificent views. Huge apartment. Well equipped. Clean and we were surprised it was serviced every day. Disappointed with the swimming pool - I thought it would have been heated - but it was really too cool to swim. We were in unit 1402 which had an enormous balcony. Both bedrooms had balconies and views. Location overlooking cruise terminal. Easy walk to restaurants at pier
Stayed 3 nights in Jul 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Amenities
Receptionist tried to double charge me for the room at check-in, even though was paid when I booked. The entire Couch was peeling so we all ended up with black specs of pleather on our clothes. Nice area to relax and wind down, unless you have the old couple above yelling out for our children to be quiet while playing in the afternoon.....
Stayed 1 night in Jun 2020

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2020
Response from Reception Team on Apr 3, 2020
Dear Ryan Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back again at Park Regis Piermonde Apartments. Stay Well, Reception Team

10/10 Excellent

Jodie

Stayed 2 nights in Mar 2020

10/10 Excellent

Jodie

Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Reception Team on Apr 3, 2020
Dear Guest, Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back again at Park Regis Piermonde Apartments. Stay Well, Reception Team

8/10 Good

Kerrie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Stay Well, Reception Team on Apr 3, 2020
Dear Kerrie, Thanks for staying with us. We appreciate your feedback! We look forward to welcoming you back again at Park Regis Piermonde Apartments.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was extremely clean one of the best I stayed in. I will definitely stay here again
Stayed 1 night in Mar 2020
Response from Stay Well, Reception Team on Apr 3, 2020
Dear Guest, Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities
the things we liked most of this property is it is very Quiet and tidy easy to find.
Stayed 1 night in Feb 2020
Response from Reception Team on Mar 8, 2020
Dear Guest, Thank you for taking the time to review Piermonde Apartments. We are pleased to read you enjoyed your stay . I look to welcoming you back again.

10/10 Excellent

Emma

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious gem!
Fantastic spacious unit! Clean Nd value for mon y. Will be back for sure.
Stayed 1 night in Feb 2020
Response from Reception Team on Mar 9, 2020
Dear Emma, Thank you for taking the time to review Piermonde Apartments. We are pleased to read you enjoyed your stay & delighted that the cleanliness in the room met your expectations. We look forward to welcoming you back again. Stay Well,

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge open plan apartment, perfect for our family. Great location & view. We will be back.
Stayed 1 night in Jan 2020
Response from Olga on Jan 23, 2020
Thank you for taking the time to review Park Regis City Quays. We are pleased to read you enjoyed your stay & delighted that we've met your expectations. We are looking forward to welcome you back. Reception Team

10/10 Excellent

Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious Cairns stay
The apartment we rented was a very spacious 3 bedroom apartment. It was very comfortable and had everything we needed. We had 2 spacious decks a view to the water. It was luxurious at a very reasonable price. This is our second stay in Piermonde and I would highly recommend them. Lovely helpful reception staff. The check in process was very smooth. Just check about late check in if you are going to arrive late.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, spacious apartment. Three separate balconies!
Stayed 4 nights in Dec 2019
Response from Wayne on Jan 6, 2020
Dear Anonymous Thank you for taking the time to review Piermonde Apartments. I am pleased to read you enjoyed your stay & delighted that the location and Spacious Apartment with great Balcony's met your expectations. I look to welcoming you back again at Park Regis Stay Well, Wayne Booth General Manager