Ratings based on 322 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Nice hotel close to everything

Posted Aug 11, 2014
Long weekend there. Friendly staff,clean comfortable rooms. Easy walking distance to everything. Enjoyable stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide

Very nice hotel, lovely ocean views from balcony.

Posted Jul 22, 2014
Pros: The room was lovely, with a beautiful bathroom. It had great views of the ocean and marina. Close to all the eateries, shops and the Night Markets.
Cons: Definitely the pool and spa area. the cold pool and lukewarm spa will be the main reason we wouldn't stay there again.
Location: Very convenient to everything. The eateries on the Esplanade and the lovely boardwalk along the beach area. The Marina close by for booking reef tours
Overall we enjoyed our stay; the hotel was very nice, the ocean views were great, and Cairns itself was an enjoyable and friendly place to stay with heaps to do and see. However, a couple of points left us feeling a little flat. Firstly, we didn't find the reception staff very helpful at all. We were left to take our own luggage up to our room when we arrived and then back down again to our car ourselves upon leaving! You would think in a 5 star Hotel this would be offered to you as a service! Secondly, we booked this hotel because the pool area looked very nice, and indeed it was, but the biggest disappointment was that the pool was icy cold! Although there were always many guests enjoying the sun and the atmosphere of the pool area, no one was ever in the pool! The weather was mild at 26 degrees most days and we were looking forward to relaxing in the pool but it was way too cold! Even the spa was only lukewarm when it should be warm to hot! Several other guests we spoke to were also making the same comments about the cold pool and spa (it wasn't just us!) As we discovered, Cairns 'beach' is really a tidal mudflat and is no good for swimming, so it would have been nice to have been able to use the Hotel facilities. From our balcony we could see the Casino guests across the road enjoying their pool which was obviously warmer than ours, and we were envious.
Comment from Hotel Management
Jul 29, 2014 by Anonymous, Hotel Management
Thanks Rod, your comments are appreciated. While I'm pleased that you enjoyed Cairns and the hotel in general, I'm very concerned to read that the service you received did not meet your expectations, please accept my sincere apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from perth

Luxury hotel

Posted Jul 20, 2014
Pros: Central position. Very comfortable with luxurious touches. Helpful staff
Location: Very good location in central cairns. Could walk to shops, restaurants, marina etc easily.
Arrived very early morning, but were offered an upgrade to a premium room for a reasonable price and were able to have the room straight away. Well worth the extra money. Big balcony with lovely views over hills and sea.
Comment from Hotel Management
Jul 29, 2014 by Anonymous, Hotel Management
Thanks for the review Helen! I'm glad that you were able to enjoy an early check in. Hope the rest of your trip was just as enjoyable.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sunshine Coast QLD

Lovely Hotel, walking distance to most amenities

Posted Jul 18, 2014
Pros: Just about everything.
Cons: O
Location: Location is fantastic, so close to everything, lots to do & see & trips arranged were fabulous.
A lovely stay in Cairns catching up with friends & having a good look around the far North of QLD.
Comment from Hotel Management
Jul 26, 2014 by Anonymous, Hotel Management
Thanks for taking the time to review us! I'm glad that you had a lovely stay and got a little taste of life in the tropics.!
4 out of 5
Recommended
for Couples
by A verified traveler from queensland

cairns holiday

Posted Jul 14, 2014
Pros: well situated. spacious. close to all dinging and entertainment
Cons: vehicle parking. $20 per day should be included in the room rate. Valet parking is a nuisance in waiting and access to your vehicle while parked.
Location: All close by
Enjoyed this hotel stay, with a few minor problems. parking and dining. hotel dining too expensive
Comment from Hotel Management
Jul 26, 2014 by Anonymous, Hotel Management
Thanks for the review. I'm pleased you enjoyed your stay with us despite a few minor problems. I hope we get another opportunity to serve you better in the future.
Comment from Hotel Management
Jul 26, 2014 by Anonymous, Hotel Management
Thanks for the review, I'm pleased to hear that you enjoyed your stay even with a few minor problems. We hope you give us another opportunity to serve you better in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Secret hotel deal success

Posted Jul 13, 2014
Pros: I liked the large size of the rooms and the old world glamour.
Location: Location - one block back from the Esplanade. Easy walk to the water but also in the CBD - close to everything.
This hotel was part of the secret hotel deal which made it exceptionally good value for the deal. It was a lovely place to stay.
Comment from Hotel Management
Jul 15, 2014 by Anonymous, Hotel Management
Thanks for posting a review. It's always nice to get a deal and I'm pleased that you enjoyed staying with us (I'm sure the wallet was happy too!)
5 out of 5
Recommended
for Everyone
by A verified traveler

Well situated to all amenities and dining out.

Posted Jul 7, 2014
Great location, friendly staff, clean tidy helpful. A tad dated but we'll maintained. We walked easily to huge number of restaurants and Woolworth about 100 meters down road. Great coffees and very helpful tour desk. Lovely pool and both hot and cold spa pools.
Comment from Hotel Management
Jul 15, 2014 by Anonymous, Hotel Management
Thank you for your comments regarding your recent stay. Sounds like you had a great time enjoying Cairns and I'm pleased that you also enjoyed staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Burradoo

Nice Hotel

Posted Jul 3, 2014
Pros: Liked the feel of the older style lobby
Cons: Updated furniture in rooms
Location: Central to every thing, restaurants, shopping and board walks
We had a great time lounging by the pool, using the gym and had great service from staff
Comment from Hotel Management
Jul 15, 2014 by Anonymous, Hotel Management
Thank you for the review - I'm pleased you took full advantage of our beutiful climate by utilising the pool deck! We look forward to seeing you again sometime soon.
5 out of 5
Recommended
for Everyone
by Isabelle from Syd

Excellent experience

Posted Jul 1, 2014
Pros: Wonderful
Cons: Carefulness, I have received two body lotion one day.
Location: DFS, beach, food, shopping center.
This hotel located in a good location, 2 mins walk to beach, 5 mins walk to wharf, very convenient. It has confortable and good facilities, my friend and I are satisfied with the beds and pillows. However, there seems no free wifi in the hotel.
Comment from Hotel Management
Jul 15, 2014 by Anonymous, Hotel Management
Thank you for the review. I'm pleased that you enjoyed the hotel, in particular our central location, sounds like you ustilised it to your advantage!
4 out of 5
Recommended
for Everyone
by Barnesy from Gold Coast, Australia

Grand hotel style close to everything.

Posted Jun 10, 2014
Stayed 2 nights for the Cairns Ironman event. Great gym and pool facilities. Could easily walk everywhere in town. Room had peaceful view across Casino to marina. Only negative was drunken patrons coming to and from Casino all hours especially open top party buses.
Comment from Hotel Management
Jun 12, 2014 by Anonymous, Hotel Management
Thanks for taking the time to provide feedback. I hope you enjoyed the Ironman event - it was a fantastic time for our city and great to see so many people around town. I'm sorry that some patrons across the road were noisy. Thanks again for staying with us, hopefully we see you again soon.