Ratings based on 2,059 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 6, 2015
スタッフが親切で、チェックイン前の早朝に着いたにもかかわらず、ジム内にあるシャワーを貸していただけました。 お部屋も広くておしゃれで快適で、窓から見える海の景色は最高でした。 レストランのシーフードブッフェも利用しましたが、お誕生日の方がいることを伝えるとプレートをサービスして下さいました。 グリル料理も大変美味しかったです! ありがとうございました。
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Japan

とにかく立地条件が抜群!

Posted May 4, 2015
Pros: とにかくケアンズ駅(キュランダ)、GBR(港)、食事に行くにしても立地条件(徒歩圏内)が抜群!
まず、日本人スタッフの対応が上から目線で最悪。 根底に日本語で応対してやっているという心理が働いているのかも… スモーキングルームを予約したにも関わらず、ノンスモーキングルームになっていた。リザベーションのドキュメントを見せる、もそれはリクエストでありコンファメーションではないと、なぜかわからないが偉そうな態度で言われる。結局、滞在期間のインターネット無料で落ち着いたが、チェックイン時の対応だったので非常に残念。 ファーストインプレッションは非常に大事と痛感。 他の外国人のスタッフは気さくで、つたない英語にも十分対応してくれた。
Comment from Hotel Management
May 6, 2015 by Paul, Hotel Management
Thank you for your review of our Hotel!
2 out of 5
by A verified travelerfrom California

This hotel was nice... in the 60s

Posted Apr 29, 2015
Pros: The swimming pool area is nice, and so are the views if from flooors ~6 and above. The food is decent and the guy who plays the piano is great.
Cons: The last time the room was updated was when they added a 32-inches TV (I guess 4-5 years ago.)
Location: You can walk to other hotels/casinos, the beach, restaurants...
Most of the property is run down. You can figure out who were the 2 previous owners of the hotel from the signs in the elevators and outside the building (yes, no one bothered to change some of them)
Comment from Hotel Management
May 5, 2015 by Paul, Hotel Management
Thanks for your feedback, sorry to hear that your stay did not meet your expectations, please accept my sincere apologies. In regards to the signage you refer to in your feedback, these signs are fire evacuation signs and are required by law and are replaced periodically out of our control. Coincidentally they are being replaced this year and will have current hotel name on them.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 15, 2015
The rooms were clean and comfortable. Very nice views of the mountains from the balcony.Very helpful staff.
Comment from Hotel Management
Apr 20, 2015 by Paul, Hotel Management
Thanks for your comments, our staff work very hard to ensure all our guests enjoy their stay with us so it's nice when they are recognised for their efforts!
4 out of 5
Recommended
for Everyone
by A verified traveler

Worth that price

Posted Apr 14, 2015
Good location. The room has no free wifi. The food here is very expensive.
Comment from Hotel Management
Apr 16, 2015 by Paul, Hotel Management
Thank you for the feedback, we are pleased that you enjoyed our central location! Whilst we don't have free wifi in the rooms, it is offered in the lobby area. Thanks again!
5 out of 5
Recommended
for Couples
by A verified travelerfrom New York

Great Location and Staff

Posted Apr 14, 2015
Cons: Restaurant meal options.
The rooms were very comfortable and the staff was beyond incredible. I stayed at the hotel for 7 nights and would go back without a question. I travel a lot for work and this was a gem.
Comment from Hotel Management
Apr 16, 2015 by Paul, Hotel Management
Wow thanks Tressa! We really appreciate your comments, especially those about our staff! The team here are very driven to ensure customer satisfaction and it is pleasing to read your positive feedback. We would love to have you back again when you are next in Australia!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom hong kong

Really good

Posted Apr 10, 2015
Just 5 mins walk from the ferry terminal. Rooms are big and comfortable. Near the ocean and able to watch the sea view even chosen the mount view room. Overall good quality
Comment from Hotel Management
Apr 13, 2015 by Paul, Hotel Management
Thank you for writing a review, it's great to hear that you enjoyed the hotel and your stay. Thanks again!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne

Fantastic location

Posted Apr 4, 2015
Walking distance to shops, restaurants and marina. Seafood buffet delicious!
Comment from Hotel Management
Apr 7, 2015 by Paul, Hotel Management
Thanks Andrea, it's great to hear that you liked our Seafood Buffet, we work hard on providing the best food to our guests and patrons and we appreciate your recognition.
4 out of 5
Recommended
for Families
by A verified traveler

海に近いホテル

Posted Mar 30, 2015
Pros: 部屋のサイズも想定どおりでエアコンもちょうどよかった
Cons: WiFiがロビーのみフリーで部屋では有料は直してほしい
Location: ハーバーまで徒歩圏内。マリンスポーツの集合場所まで近いのは便利です
海側ではなく街側の部屋でしたが、夜景もきれいで満足でした ただ、WiFiがロビーのみフリーで部屋では有料になるのは残念 朝食のビュッフェもそれなりでした 日本人のスタッフも数人おり、気分的にも楽でした
Comment from Hotel Management
Apr 1, 2015 by Paul, Hotel Management
Thanks so much for providing feedback
4 out of 5
Recommended
for Everyone
by A verified traveler

Handy location

Posted Mar 27, 2015
Very clean and roomy. Easy stroll to centre of Cairns.
Comment from Hotel Management
Apr 1, 2015 by Paul, Hotel Management
Thanks so much for your feedback, we are pleased that you enjoyed the hotel.