Ratings based on 329 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from NEW SOUTH WALES

VERY CLOSE TO EVERYTHING IN WALKING DISTANCE CLOSE

Posted Sep 13, 2014
Pros: ITS LOCATION AND HELFUL STAFF
Cons: HAPPY WITH EVERYTHING
Location: LOCATION CLOSE TO EVERYTHING . THE SHOPS RESTAURANTS AND WATER
ENJOYED THE STAY BEAUTIFUL WEATHER.TOUR SHUTTLES PICKED US AND TOOK US EVERYWHERE WE WANTED TO GO FROM OUR HOTEL. WE HAD A VERY GOOD LOCATION AND THERE WAS PLENTY TO SEE. VERY ENJOYABLE STAY
Comment from Hotel Management
Sep 16, 2014 by Anonymous, Hotel Management
Thanks for the feedback Maria, I'm pleased you enjoyed your stay and took in all the sights while you were here. Our location provides a great base for exploring our region.
4 out of 5
Recommended
for Everyone
by A verified traveler from shellhafbour NSW

Great hotel walking distance to all

Posted Sep 10, 2014
Second stay here; lobby, room, gym, pool are all excellent! Restaurant is pricey but a lot of options within wslking distance; My only criticism is the pool area: needs a little tlc and an facelift! But the pools are clean and beautiful looking!
Comment from Hotel Management
Sep 16, 2014 by Anonymous, Hotel Management
Thanks for the review Sharon and for choosing to stay with us again. We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC / Perth, WA

Great hotel and perfect location

Posted Aug 29, 2014
Location: Location is perfect for an easy less than 5 minute walk to anything you need and the marina for reef excursions. Kuranda Train/Skyrail Port Douglas
Pullman Cairns is definitely one of the nicer hotels in the downtown area. Understand this is a 4-5 star hotel for the city and would be considered a solid 4 star in most large cities. This is not a Ritz-Carlton level 5 star. The staff was friendly, helpful when asked and the rooms were clean. We had a wonderful time in Cairns and our hotel/staff aided in facilitating our holiday. I would not hesitate to stay at Pullmans again. Location is perfect for an easy, less than 5 minute walk to anything you need. Not to mention an outstanding breakfast spot is right next door- The Sweet Bistrot. (To your right when walking out the front door- opens at 7am if I remember correctly) Morning flat white with their daily breakfast special (muffins are great as well) will be far cheaper and tastier than anywhere else you go. If you are on holiday, don't forget to do a Reef trip (ask the locals/tourist rep which day during your stay will be best with the weather/water calmness); Kuranda Train/Skyrail (take the skyrail back down the mountain, on a clear day you will love the sights); rent a car for the day and drive up to Mossman Gorge, Daintree Rainforest and finish your day at Port Douglas. The morning drive is beautiful along the coast. Port Douglas is a wonderful vacation spot as well, but perfect to come in late day, drive to the top and see a few beautiful views, then head back to the center of town and pick a restaurant for dinner. The drive back is just as easy at night.
Comment from Hotel Management
Sep 16, 2014 by Anonymous, Hotel Management
Hi Scott, thanks so much for the great review. Sounds like you had an action packed stay while you were here! I'm pleased we were able to help make your trip an enjoyable one. Make sure to visit our in house Tour Desk next time you visit for some tour/activity ideas you haven't embarked on yet!
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Nice hotel close to everything

Posted Aug 11, 2014
Long weekend there. Friendly staff,clean comfortable rooms. Easy walking distance to everything. Enjoyable stay.
Comment from Hotel Management
Sep 16, 2014 by Anonymous, Hotel Management
Thank you for your comments Gail, we ae pleased that you enjoyed your stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide

Very nice hotel, lovely ocean views from balcony.

Posted Jul 22, 2014
Pros: The room was lovely, with a beautiful bathroom. It had great views of the ocean and marina. Close to all the eateries, shops and the Night Markets.
Cons: Definitely the pool and spa area. the cold pool and lukewarm spa will be the main reason we wouldn't stay there again.
Location: Very convenient to everything. The eateries on the Esplanade and the lovely boardwalk along the beach area. The Marina close by for booking reef tours
Overall we enjoyed our stay; the hotel was very nice, the ocean views were great, and Cairns itself was an enjoyable and friendly place to stay with heaps to do and see. However, a couple of points left us feeling a little flat. Firstly, we didn't find the reception staff very helpful at all. We were left to take our own luggage up to our room when we arrived and then back down again to our car ourselves upon leaving! You would think in a 5 star Hotel this would be offered to you as a service! Secondly, we booked this hotel because the pool area looked very nice, and indeed it was, but the biggest disappointment was that the pool was icy cold! Although there were always many guests enjoying the sun and the atmosphere of the pool area, no one was ever in the pool! The weather was mild at 26 degrees most days and we were looking forward to relaxing in the pool but it was way too cold! Even the spa was only lukewarm when it should be warm to hot! Several other guests we spoke to were also making the same comments about the cold pool and spa (it wasn't just us!) As we discovered, Cairns 'beach' is really a tidal mudflat and is no good for swimming, so it would have been nice to have been able to use the Hotel facilities. From our balcony we could see the Casino guests across the road enjoying their pool which was obviously warmer than ours, and we were envious.
Comment from Hotel Management
Jul 29, 2014 by Anonymous, Hotel Management
Thanks Rod, your comments are appreciated. While I'm pleased that you enjoyed Cairns and the hotel in general, I'm very concerned to read that the service you received did not meet your expectations, please accept my sincere apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from perth

Luxury hotel

Posted Jul 20, 2014
Pros: Central position. Very comfortable with luxurious touches. Helpful staff
Location: Very good location in central cairns. Could walk to shops, restaurants, marina etc easily.
Arrived very early morning, but were offered an upgrade to a premium room for a reasonable price and were able to have the room straight away. Well worth the extra money. Big balcony with lovely views over hills and sea.
Comment from Hotel Management
Jul 29, 2014 by Anonymous, Hotel Management
Thanks for the review Helen! I'm glad that you were able to enjoy an early check in. Hope the rest of your trip was just as enjoyable.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sunshine Coast QLD

Lovely Hotel, walking distance to most amenities

Posted Jul 18, 2014
Pros: Just about everything.
Cons: O
Location: Location is fantastic, so close to everything, lots to do & see & trips arranged were fabulous.
A lovely stay in Cairns catching up with friends & having a good look around the far North of QLD.
Comment from Hotel Management
Jul 26, 2014 by Anonymous, Hotel Management
Thanks for taking the time to review us! I'm glad that you had a lovely stay and got a little taste of life in the tropics.!
4 out of 5
Recommended
for Couples
by A verified traveler from queensland

cairns holiday

Posted Jul 14, 2014
Pros: well situated. spacious. close to all dinging and entertainment
Cons: vehicle parking. $20 per day should be included in the room rate. Valet parking is a nuisance in waiting and access to your vehicle while parked.
Location: All close by
Enjoyed this hotel stay, with a few minor problems. parking and dining. hotel dining too expensive
Comment from Hotel Management
Jul 26, 2014 by Anonymous, Hotel Management
Thanks for the review. I'm pleased you enjoyed your stay with us despite a few minor problems. I hope we get another opportunity to serve you better in the future.
Comment from Hotel Management
Jul 26, 2014 by Anonymous, Hotel Management
Thanks for the review, I'm pleased to hear that you enjoyed your stay even with a few minor problems. We hope you give us another opportunity to serve you better in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Secret hotel deal success

Posted Jul 13, 2014
Pros: I liked the large size of the rooms and the old world glamour.
Location: Location - one block back from the Esplanade. Easy walk to the water but also in the CBD - close to everything.
This hotel was part of the secret hotel deal which made it exceptionally good value for the deal. It was a lovely place to stay.
Comment from Hotel Management
Jul 15, 2014 by Anonymous, Hotel Management
Thanks for posting a review. It's always nice to get a deal and I'm pleased that you enjoyed staying with us (I'm sure the wallet was happy too!)
5 out of 5
Recommended
for Everyone
by A verified traveler

Well situated to all amenities and dining out.

Posted Jul 7, 2014
Great location, friendly staff, clean tidy helpful. A tad dated but we'll maintained. We walked easily to huge number of restaurants and Woolworth about 100 meters down road. Great coffees and very helpful tour desk. Lovely pool and both hot and cold spa pools.
Comment from Hotel Management
Jul 15, 2014 by Anonymous, Hotel Management
Thank you for your comments regarding your recent stay. Sounds like you had a great time enjoying Cairns and I'm pleased that you also enjoyed staying with us.