Ratings based on 286 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nicce hotel close to the beach

Posted Apr 17, 2014
Our room was nice and the stay was pleasant, with an overall great experience.
Comment from
Jan 17, 2014
Thank you for sharing your experience and the great rating you have given us. I am pleased to read that you enjoyed your stay with us. Kind regards, Paul Clark General Manager
5 out of 5
Recommended
for Everyone
by MONICAJAUNES from MEL

Comfortable accommodation for holiday!

Posted Apr 10, 2014
Close to everything in the main business area,convenient location.
Comment from
Jan 17, 2014
Thank you the great rating! I'm pleased you enjoyed your stay in our Hotel. We look forward to welcoming you back when you next want to escape the Melbourne winter! Kind regards, Paul Clark General Manager
4 out of 5
Recommended
for Everyone
by Anne from Kingston, Ontario

Attractive hotel, well-located

Posted Mar 30, 2014
Pros: spacious room
Cons: bathroom cleaning
Location: A short walk to the reef terminal for diving and snorkeling cruises to reef. Close to tourist shopping and major shopping centre several blocks away.
I stayed for 3 nights at this hotel. Lovely room, well-located hotel close to reef terminal and shopping.
Comment from
Jan 17, 2014
Thanks for the lovely review Anne, sounds like you got to enjoy our Hotel and what our beutiful city has to offer! Kind regards, Paul Clark General Manager
4 out of 5
Recommended
for Everyone
by Norman from Melbouren

Great position close to wharf and waterfront

Posted Mar 22, 2014
Pros: Nice ambience, helpful staff
Cons: Would have like a biscuit supplied with tea and coffee in the room
Location: Opposite casino, near wharf where tours to Great Barrier Reef start
We spent four nights and enjoyed the pool facilities, breakfast, which disappointingly was not included in the room rate, and a dinner which was a delicious buffet of hot and cold food, on our wedding anniversary. After a day out we would enjoy a drink at the comfortable lounge /bar. A really nice hotel.
Comment from
Jan 27, 2014
Hi Norman, Congratulations on your wedding anniversary and thank you for choosing to celebrate with us. I am glad that we were able to help you enjoy this special time. I am pleased to read that you took advantage of our beautiful pool and Lobby Bar. Thank you for taking the time to write about your experience. Kind regards Paul Clark General Manager
4 out of 5
Recommended
for Everyone
by Phil from Perth

Great Hotel Central to everything in Cairns

Posted Mar 5, 2014
Pros: Central
Cons: Restaurant
Location: Good shopping, great restaurants near by.
Hotel was clean and comfortable, however, service in the restaurant was less than desirable, cold coffee and the food was not great.
Comment from
Jan 6, 2014
Hi Phil, Thanks for the feedback. I acknowledge that we have to win you over in the food and beverage department. I appreciate you bringing these concerns to my attention so that I can address and rectify them. Kind regards, Paul Clark General Manager
4 out of 5
Recommended
for Everyone
by Lindy from Brisbane, Qld

Convenient

Posted Mar 2, 2014
Pros: The staff is excellent. Friendly and outgoing.
Cons: Valet parking is expensive. It was convenient though and we were told safer to do it this way. Free WiFi - is expensive if you are on business trip.
Location: Location is great. Across the road from the casino and close to the esplanade and Cairns central.
From the outside the hotel looks a little tired but is lovely on the outside. Rooms are roomy and clean with the ocean view rooms awesome for looking out over the water. They are also great for watching the bat phenomena every evening. Happy hour is great with reasonably priced drinks. Pool was a bit dirty on our first swim, but was lovely and clean the next day.
Comment from
Jan 6, 2014
Hi Lindy, Thanks for taking the time to post a comment. Glad you enjoyed staying with us, we look forward to seeing you again soon. Kind regards, Paul Clark General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Pullman Cairns International 4th - 6th Feb 2014

Posted Feb 16, 2014
Had a very enjoyable stay. Would highly recommend the hotel. Good value for money
Comment from
Jan 26, 2014
Thanks for your review. Great to hear you had an enjoyable stay and that you would recommend us. That's the best response we can receive from our guests and we truly appreciate it. Kind regards, Paul Clark General Manager
5 out of 5
Recommended
for Everyone
by NAGIB from CALIFORNIA

perfect hotel, perfect location

Posted Feb 13, 2014
Pros: 5 star hotel and the location
Cons: none
Location: best location
great experience, we had the harbour view ,was great
Comment from
Jan 26, 2014
Thanks for your review. The Harbour View rooms are fantastic, watching the boats come and go from the reef while sitting on the balcony is a great way to unwind . Hope you enjoyed your visit to Cairns ! Kind regards, Paul Clark General Manager
5 out of 5
Recommended
for Everyone
by Vickie from Sydney Australia

Great Hotel

Posted Feb 12, 2014
Pros: Comfortable bed, excellent service, large spacious room very well appointed.
Location: Walk to Cairns City, shops, restaurants, Casino across the road. Great location
Fabulous hotel, comfortable, great views, service close to town and shops
Comment from
Jan 26, 2014
Thanks for your positive feedback, glad that you enjoyed all the we have to offer. Hope the recent storms down there didnt affect you. Kind regards, Paul Clark General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice

Posted Feb 11, 2014
Good area to be stay, Nice spa and pool. Stuff are very friendly, You can book your tour just in the hotel.
Comment from
Jan 26, 2014
Thanks so much for the great review. One of our many positives is our ability to be a one stop shop in regards to booking tours to see our beautiful region. We believe our pool area is also second to none so I'm glad that you enjoyed that also. Thanks again for your comments. Hope to see you again soon. Kind regards, Paul Clark General Manager