Ratings based on 374 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Winter sunshine birthday break

Posted May 31, 2015
I cannot fault the Sea Temple and especially the staff. Seeking some winter sun for my husbands bitthday, I booked our shirt break the day before travelling and emailed the restaurant to book a table for our birthday dinner the night after. Arriving from a late flight from Sydney just after midnight, we were welcomed and went straight to our room which had the best bed ever. I'd booked the basic studio room which had everything we needed and plenty of space for 2. Breakfast was everything you need from a buffet, and service at every touch point of the hotel was perfect. The icing on the birthday cake was my husbands birthday dinner - lovely touches to celebrate his day such as a personalised menu and iced 'Happy Birthday' chocolate dessert greeting with perfect service and awesome food topped off a great stay. The hotel itself is lovely and the staff even better. Genuinely friendly service. I was undecided between dining at the hotel or heading out to Vivos (rated number 1 for local dining) but the hotel was the right choice. We dined at Vivos the following night and it was really lovely but for a celebration, the Pullman took line honours for just being that more intimate and personal experience.
Comment from Hotel Management
Jun 7, 2015 by Pullman Palm Cove Team, Hotel Management
Thank you for your review of the Pullman Palm Cove, I am pleased to see that you enjoyed your stay with us. It is our goal to ensure that every guest has a positive experience and I am glad this was the case for your birthday trip. We look forward to welcoming you back to the Pullman in the future. Kind Regards Pullman Palm Cove Team
4 out of 5
Recommended
for Everyone
by A verified traveler

Great option

Posted May 24, 2015
Fantastic 2 bed apartment serviced daily with everything you need. Great as a base but lacking "resort" amenities. Only criticism was rooms were a bit dark and needed a paint. Otherwise perfect.
Comment from Hotel Management
May 26, 2015 by Cameron, Hotel Management
Thank you for taking the time to review your stay with us at the Pullman Palm Cove. Our resort has 3 great pool areas for both children and adults with the lagoon bar servicing drinks to help feel relaxed on your holiday. We look forward to welcoming you back to the Pullman on your next visit to Palm Cove
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Staying in paradise

Posted May 22, 2015
Very relaxing, tropical experience right on the beach. Welcoming atmosphere for families, but peaceful for other visitors too. Beautiful, well-maintained pools were even better than they looked on the website. Staff were all friendly and helpful, but a special thankyou to Nick in the restaurant (and the chef; the food was superb). Palm Cove is quiet and secluded, but only 25 minutes from Cairns by local bus, and is a pick-up spot for all the day trips we considered. Looking forward to our next visit.
Comment from Hotel Management
May 26, 2015 by Cameron, Hotel Management
Thank you for taking the time to review your stay with us at the Pullman Palm Cove. I am glad you enjoyed our stay with us, I will also pass on your kind comments to Nick in the restaurant. We look forward to welcoming you back to the Pullman on your next visit to Palm Cove.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great series of pools, loved kids pool beach

Posted May 21, 2015
Very relaxing, great for kids Would recommend, easy walk to Main Street for food and staff very helpful
Comment from Hotel Management
May 26, 2015 by Cameron, Hotel Management
Thank you for taking the time to review your stay with us at the Pullman Palm Cove. I am glad you enjoyed our stay with us, I will also pass on your kind comments to our staff. We look forward to welcoming you back to the Pullman on your next visit to Palm Cove.
5 out of 5
Recommended
for Everyone
by A verified traveler from cairns

Lovely place for a romantic getaway

Posted Apr 27, 2015 on Wotif
Pros: Loved the spaciousness of the restaurant and all the outside areas. The pools areas are amazing!
Cons: We had buffet breakfast which was nice but we have had better at others hotels.
Location: It is at palm cove and there is lots of shopping and restaurants nearby as well as beautiful beaches etc.
My husband and I had a wonderful, relaxing night at the Pullman. We booked massages at their on site spa and had a wonderful time. We would have enjoyed staying on for longer!
5 out of 5
Recommended
for Everyone
by A verified traveler from Townsville

Mavellous

Posted Apr 12, 2015 on Wotif
Just the perfect Easter getaway. The beach right on your doorstep, friendly staff and fantastic facilities. Loved it so much! The spa was great to unwind in! Fell in love with Palm Cove!
Comment from Hotel Management
Apr 21, 2015 by Cameron, Hotel Management
Thank you for your review of the Pullman Palm Cove, I am glad you enjoyed your Easter getaway with us. It is always pleasing to receive such great feedback about our staff and hotel facilities. We look forward to welcoming you back to the Pullman on your next visit to Palm Cove.
4 out of 5
Recommended
for Everyone
by A verified traveler from ontario, canada

Relaxing in a great location

Posted Apr 4, 2015
The hotel was steps from the beach. The pools were not crowded and were a nice oasis at night. Overall a wonderful experience. 3 things of note to future guests - in the twenty first century, having to pay for wifi in your room is almost insulting. The cost being 22 dollars a day is absolutely insane! The cost of breakfast was also nuts- the full buffet was 33 dollars- and it was not incredible. Another day I opted for the continental option which was still 24 dollars. The hotel is not nearly high end enough for all guests to think that is reasonable. Dinner prices were in par with nice restaurants in the cove though. So walk in for breakfast and lunch- you will want the variety and the savings. One other thing I noted was that the staff did not really come and offer to help- when I was looking through materials in the lobby for excursions on multiple days, the lobby staff never even approached me or asked if I needed any help.
Comment from Hotel Management
Apr 6, 2015 by Manager, Hotel Management
Dear gk, Thank you for taking the time to review your stay with us at the Pullman Palm Cove Sea Temple Resort & Spa. I am pleased to see that you enjoyed your stay with us. We offer a paid Wi-Fi service in all of our rooms, as well as a free Wi-Fi service in the Lobby, restaurant and pool bar. I am sorry that these services did not suite your needs. If you are a Le Club silver member or above this also entitles you to free Wi-Fi in your room. I am also sorry that your staff did not help you when you were in the lobby, we pride ourselves on our customer service, I apologise that this was not on display during your stay with us. Thank you again for supplying your feedback and we look forward to welcoming you back to the Pullman Palm Cove in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Place to stay in Palm Cove

Posted Mar 27, 2015
Hotel is very nice and clean. Stayed in one bedroom apartment. Close to the beach. One recommendation is that you need a car.
Comment from Hotel Management
Mar 29, 2015 by Cameron, Hotel Management
Thank you for your review of the Pullman Palm Cove Sea Temple Resort & Spa. I am glad you enjoyed your stay with us. We look forward to welcoming you back to the Pullman for your next holiday in Palm Cove.
5 out of 5
Recommended
for Everyone
by A verified traveler from SYDNEY NSW

Fantastic Holiday

Posted Mar 25, 2015
Pros: Everything - the time we spent there was very relaxing and made welcome.
Cons: N/A
Location: Lots of shopping on the Williams esplanade, go to the beach, visit day spas, go to cairns city centre, Hartleys crocodile park.
Arrived at the hotel around mid day and was greeted with a nice cool face washer. The receptionist said that our room was ready which was great news. She informed us of the facilities of the hotel. Loved our room # 232 over looking the lagoon pool. Had a spa bath, king bed with an outdoor area where we could sit and relax overlooking the lagoon pool. The people in the bar were very friendly. The receptionist booked our day trip to Green Island which was a fantastic day out. I would recommend the glass bottom boat, snorkelling, swimming in the resorts pool. The food at Green Island was too expensive. eg: hot chips for $9.00 bit too much.
Comment from Hotel Management
Mar 28, 2015 by Cameron, Hotel Management
Thank you Angela, I am glad you enjoyed your stay with us at the Pullman Palm Cove. I can see you were able to take full advantage of the resort facilities and I am glad we could help you book your tours. We look forward to welcoming you back to the Pullman for your next stay in Palm Cove.
4 out of 5
Recommended
for Couples
by A verified traveler

4.5 star at best

Posted Mar 18, 2015 on Hotels
All good but 4 star not 5 star, sevice great.
Comment from Hotel Management
Jun 27, 2015 by Cameron, Hotel Management
Thank you for your review of the Pullman Palm Cove. I am glad that overall you enjoyed your stay with us. At the Pullman Palm Cove we pride ourselves on our customer service and believe it is second to none in Palm Cove, I am pleased this was on show for your stay with us. I am sorry however you felt that the overall stay was not up to a 5 star level. I hope to welcome you in the future to show you the true Pullman Palm Cove 5 star experience.