Ratings based on 356 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom ontario, canada

Relaxing in a great location

Posted Apr 4, 2015
The hotel was steps from the beach. The pools were not crowded and were a nice oasis at night. Overall a wonderful experience. 3 things of note to future guests - in the twenty first century, having to pay for wifi in your room is almost insulting. The cost being 22 dollars a day is absolutely insane! The cost of breakfast was also nuts- the full buffet was 33 dollars- and it was not incredible. Another day I opted for the continental option which was still 24 dollars. The hotel is not nearly high end enough for all guests to think that is reasonable. Dinner prices were in par with nice restaurants in the cove though. So walk in for breakfast and lunch- you will want the variety and the savings. One other thing I noted was that the staff did not really come and offer to help- when I was looking through materials in the lobby for excursions on multiple days, the lobby staff never even approached me or asked if I needed any help.
Comment from Hotel Management
Apr 6, 2015 by Manager, Hotel Management
Dear gk, Thank you for taking the time to review your stay with us at the Pullman Palm Cove Sea Temple Resort & Spa. I am pleased to see that you enjoyed your stay with us. We offer a paid Wi-Fi service in all of our rooms, as well as a free Wi-Fi service in the Lobby, restaurant and pool bar. I am sorry that these services did not suite your needs. If you are a Le Club silver member or above this also entitles you to free Wi-Fi in your room. I am also sorry that your staff did not help you when you were in the lobby, we pride ourselves on our customer service, I apologise that this was not on display during your stay with us. Thank you again for supplying your feedback and we look forward to welcoming you back to the Pullman Palm Cove in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Place to stay in Palm Cove

Posted Mar 27, 2015
Hotel is very nice and clean. Stayed in one bedroom apartment. Close to the beach. One recommendation is that you need a car.
Comment from Hotel Management
Mar 29, 2015 by Cameron, Hotel Management
Thank you for your review of the Pullman Palm Cove Sea Temple Resort & Spa. I am glad you enjoyed your stay with us. We look forward to welcoming you back to the Pullman for your next holiday in Palm Cove.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom SYDNEY NSW

Fantastic Holiday

Posted Mar 25, 2015
Pros: Everything - the time we spent there was very relaxing and made welcome.
Cons: N/A
Location: Lots of shopping on the Williams esplanade, go to the beach, visit day spas, go to cairns city centre, Hartleys crocodile park.
Arrived at the hotel around mid day and was greeted with a nice cool face washer. The receptionist said that our room was ready which was great news. She informed us of the facilities of the hotel. Loved our room # 232 over looking the lagoon pool. Had a spa bath, king bed with an outdoor area where we could sit and relax overlooking the lagoon pool. The people in the bar were very friendly. The receptionist booked our day trip to Green Island which was a fantastic day out. I would recommend the glass bottom boat, snorkelling, swimming in the resorts pool. The food at Green Island was too expensive. eg: hot chips for $9.00 bit too much.
Comment from Hotel Management
Mar 28, 2015 by Cameron, Hotel Management
Thank you Angela, I am glad you enjoyed your stay with us at the Pullman Palm Cove. I can see you were able to take full advantage of the resort facilities and I am glad we could help you book your tours. We look forward to welcoming you back to the Pullman for your next stay in Palm Cove.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom W

Posted Mar 15, 2015
Great hotel by the beach. Excellent facilities and friendly hotel staff. Will definitely be back.
Comment from Hotel Management
Mar 16, 2015 by Hotel Manager, Hotel Management
Dear W Thank you for taking the time to suplly us with your feedback, I am glad you enjoyed your stay and look forward to welcoming you back to the Pullman Palm Cove in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent

Posted Feb 21, 2015
Gorgeous pool, close to town, quiet, friendly. Excellent all round!
Comment from Hotel Management
Mar 16, 2015 by Cameron, Hotel Management
Thank you for taking the time to review your stay at the Pullman Palm Cove. I am pleased to read that you enjoyed your holiday with us. We look forward to back to the on your next visit to Palm Cove.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Colorado Springs, CO

Beautiful hotel with beach access, amazing rooms

Posted Feb 20, 2015
The Pullman Palm Cove Sea Temple was beautiful. We traveled with our 2 kids (9&13). We had a 2 bdm/2 bath apartment. Full kitchen, washer/dryer. Housekeeping came everyday. Kids loved pool. Breakfast buffet was great. Location 1/2 way between Cairns and Port Douglas was wonderful. Would definately return!!
Comment from Hotel Management
Mar 16, 2015 by Cameron, Hotel Management
Dear Valerie Thank you for taking the time to review your stay at the Pullman Palm Cove. I am pleased to read that you enjoyed your holiday with us. We look forward to back to the on your next visit to Palm Cove.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel was pleasing.

Posted Feb 17, 2015
Pros: The pools were super nice.
Cons: I would put table and chairs in the room so a person could have a cup of tea, cut a birthday cake and maybe play some cards with friends and family.
Location: The Esplanade was minutes from the hotel and offered all types of food.
Experience was pleasing. Courtney( from Melbourne) at the front desk was very nice, helpful and super accommodating. Great customer service on her part. Thanks Courtney from Melbourne !
Comment from Hotel Management
Mar 16, 2015 by Cameron, Hotel Management
Thank you for taking the time to review your stay at the Pullman Palm Cove. I am pleased to read that you enjoyed your holiday with us. I am glad to see that Courtney was able to have a positive impact on our visit with us. We pride ourselves on our service standards I am glad that this was on display for your visit. We look forward to back to the on your next visit to Palm Cove.
4 out of 5
Recommended
for Families
by A verified travelerfrom Greifswald

Tolle Hotelanlage direkt am Korallenmeer

Posted Jan 19, 2015
Pros: Freundlichkeit, tolle Hotelanlage, Lage
Cons: Die Sauberkeit konnten wir leider nur mit ok bewerten, unter den Betten sah es nicht so toll aus.
Location: Palm Cove liegt nahe der Cairns, hier kann man gut shoppen aber in der Regel schließen die Geschäfte zwischen 16.30 und 17 Uhr - das sollte man wissen
Uns erwartete eine sehr freundliche Rezeption, die sich um alle unsere Belange (z. B. Organisieren von Ausflügen, Fahrrädern ...) sofort bemühte. Unser Apartment war einfach Klasse, sehr groß, für vier Personen zwei tolle große Bäder, modern und gemütlich eingerichtet einschließlich einer kompletten Küche mit WA und Trockner - einfach alles vorhanden. Kaffee und Tee wurden immer tgl. aufgefüllt. Und ein herrlich großer Balkon. Die Hotelanlage ist nicht zu groß und das es keine Aktivitäten gab, auch sehr ruhig. Die unterteilte Poolanlage sehr schön angelegt, mit tollen Blumen und Palmen und nachts mit Fackeln beleuchtet. Das Hotel liegt am Rade des Ortes Palm Cove, aber nach wenigen Gehminuten kann man die gemütlichen Restaurants und tolle kleine Läden erreichen. Das Hotel liegt direkt am Korallenmeer, baden ist leider nur in begrenzten bzw. abgegrenzten Zonen so wirklich gewünscht, so dass dazu ein Strandspaziergang eingeplant werden sollte, der aber auch ganz toll war.
Comment from Hotel Management
Mar 16, 2015 by Cameron, Hotel Management
Dear Tina, Thank you for taking the time to review your stay at the Pullman Palm Cove. I am pleased to read that you enjoyed your holiday with us, and your family was able to make use of all the hotel facilities and services. We pride ourselves on our service standards I am glad that this was on display for your visit. I have passed your comments onto our executive housekeeper regarding the cleanliness of your room; I can assure you this is not a normal occurrence. We look forward to back to the on your next visit to Palm Cove.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney

Highly recommend

Posted Jan 13, 2015
Beautiful pools , lovely staff, clean modern comfortable rooms.had a great time.
Comment from Hotel Management
Mar 16, 2015 by Cameron, Hotel Management
Dear Karm, Thank you for taking the time to review your stay at the Pullman Palm Cove. I am pleased to read that you enjoyed your holiday with us.We pride ourselves on our service standards I am glad that this was on display for your visit. We look forward to back to the on your next visit to Palm Cove.
5 out of 5
Recommended
for Everyone
by A verified traveler

Spacious and relaxing

Posted Jan 12, 2015
We had an excellent stay. The room was lovely and very comfortable. Pool and bar facilities great too. Was in a good location, a quieter part of Palm Cove but right on the beach and short walk to all the restaurants etc.
Comment from Hotel Management
Mar 16, 2015 by Cameron, Hotel Management
Thank you for taking the time to review your stay at the Pullman Palm Cove. I am pleased to read that you enjoyed your holiday with us. We pride ourselves on our service standards I am glad that this was on display for your visit. We look forward to back to the on your next visit to Palm Cove.