“Excellent Hotel and extra ordinary customer service!!!”

Loved the Spa rooms, location and extra ordinary customer service.

“Nice, clean, and comfortable hotel, ideal location”

Very comfortable beds with special additional pillows that you can request. Nice large bathroom with separate toilet area. Staff was helpful. Free 30 mins of internet per day was very helpful while traveling internationally. The hotel had an ideal location close to both the wharf and main esplanade. Apparently they had some sort of wildlife attraction at the top floor of the hotel. We got to visit the koala and take pics of him for free without having to pay to do the "cuddle a koala" photo. However, the casino was the smallest I've ever seen and I had no desire to gamble there - I'd much rather gamble in Las Vegas. Overall, it was an excellent place to stay and I'd definitely recommend it.

“Fabulous place to stay”

The hotel is in an excellent location - close to the terminal reef where you can take a cruise out to the Great Barrier Reef. It is within walking distance to the Esplanade where great restaurants, stores and the night markets are located. The room was fabulous - a balcony, jet tub, a sitting area and great shutters for privacy. I would definitely stay here again.

“Wonderful Stay”

everything was wonderful. a very good hotel

“Amazing experience = highly recommended”

I was impressed from the second I was welcomed to the hotel to the check out experience. They sit you down to check you in and then asked about the "special request" I had written on my Expedia request. They exceeded my request and gave me an upgrade. The hotel has many great services and a resort feel. The best customer service I have seen in the hotel industry and I have travelled a lot. Thank you!

“Everything good, except TV”

Overall, this is a beautiful hotel. The only gripe I have is the television had bad reception. The cable channels were not properly tuned eg. Had two Nickolodean channels, instead the Discovery channel. Channel Ten was in black and white. I probably could have asked to be moved to another room, but hubby didn't want to fuss. Also, the movie channels should have been free.

“happy stayers”

The hotel was nice, a little bit dissapointed with the pool as it states " poolside bar" when this is actually room service you can get brough to the pool area. Apart from that the staff were great, the room and hotel was great overall! Food from the resturants within the casion where great, really good service. i would definately stay here again if i go back to Cairns!

“Excellent Hotel in Ideal Location”

Spent four nights at The Reef (6-10 May) and can honestly say it was one of the best hotels we have stayed in anywhere. From the moment we checked in we were made to feel very welcome. The room was excellent with a spa bath and a view over the harbour. Great location for Cairns town and the ferry terminal to the Barrier Reef. The adjoining Casino offered some handy evening entertainment and offered some good food at reasonable prices. Would love to stay here again and would certainly recommend it to others.

“Will definately be back”

Everything was great about the hotel. The food and service at the Chinese Restaurant was fabulous. Only there for one night so only tried one restaurant, but have heard from others that all food places in hotel are great. The price was definately worth it. The rooms were also big. Loved everything about it.

“The Highlight of Cairns hotelry”

Upon entrance to the foyer one realizes that manners and good taste are important to the Pullman staff and residence layout. From the choices of ramp to stairs, to desks, placement of the concierge and color schemes, the Pullman works on behalf of the guest. It attracts a large vestige of Asian tourists, at least during the holidays. Everything you need is close by and the only drawback to finances at the Pullman is the 1.5% surcharge for using credit cards. The Environmental drawback is NO recycling and it is a huge energy and water consumer.