Ratings based on 1,049 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京

清潔感のあるホテルです

Posted May 7, 2015
Pros: 部屋が綺麗です
Cons: 特にありません
Location: 観光名所は行かないのでわかりません
カジノがあり、何処に行くのも便利だし、お部屋も綺麗で好きです。 でもシティビュウになると前のホテルと近すぎて、外から見えるようで落ち着きません。 この10年以上毎年行きますが、部屋を必ずオーシャンビュウに 変えてもらっています。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sebastopol, CA

Impeccable Staff, Lovely Hotel

Posted Apr 28, 2015
Stayed here on a tour of Queensland. Such a nice step up from accommodation I'd had in other areas. Staff were incredibly friendly and accommodating. For example, one evening I came down from my room for dinner, rather late and with no reservation. I asked someone at the concierge desk if they thought it might be possible for me to eat in one of the restaurants. Immediately he suggested Tamarind, which I'd read required reservations well in advance, and when I indicated that I wanted to eat there he made a quick call to the restaurant to confirm availability then escorted me to the door. Really above and beyond. And that's not the only instance of that kind of service. I would definitely stay at this hotel again if I were in Cairns--wouldn't even consider another location.
Comment from Hotel Management
May 13, 2015 by Wayne, Hotel Management
Dear Suzanne, May thanks for posting your review on your stay with us, we are happy to read that you enjoyed our hotel and the service provided. We are concerned with the satisfaction of our guests and your feedback is of great value to us as we work to be better each and every day. We hope you will get the opportunity to visit us again sometime in the future. Thank you very much for your time to post your feedback. Yours sincerely, Wayne Reynolds General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Hawaii

So spacious and great room! Very nice bathroom!

Posted Apr 28, 2015
So pleased and happy with choosing this hotel. You won't be disappointed. Looking out at the river was very relaxing.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Perth

Great place

Posted Apr 25, 2015
Pros: The room and views over the harbour are great
Cons: Better options for dining at teh complex
Great hotel and rooms. Only one place to eat here (Tamrind) all the other food resturants Cafe China etc are of poor standards
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Townsville

Posted Apr 21, 2015
Pros: Location
Cons: People not to smoke on their balconies as the wind blows it onto other peoples balconies and in their room if they have their windows open.
Location: Near to lagoon, esplanade, shopping, resturants. Zoom dome and casino in the same building.
Hassle free check in/out. Quiet, clean and spacious rooms. Great location.
Comment from Hotel Management
Apr 23, 2015 by Wayne, Hotel Management
Dear Ans, We very much appreciate you taking the time to post your feedback on your time with us at the Pullman Reef Hotel Casino. It is always a great pleasure to receive such positive comments from our guests as they allow us to maintain the high standards of quality, service and comfort for which we are renowned. Thank you again and we are looking forward to welcoming you back in the near future. Yours sincerely, W. Reynolds
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京

カジノと動物園の有るホテル

Posted Apr 17, 2015
物価の高いオーストラリアにしては、コスパの高いホテルだと思いました。 スタッフの対応と立地もまずまずで、納得のケアンズ滞在が出来ました。 ホテルとは関係無いのですが、カジノスタッフの対応が他国のカジノと比べるとあり得ないほど最悪でした。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom cam

Great stay

Posted Apr 15, 2015
Lovely hotel to stay in all amenities excellent walking distance to CBD staff very approachable and helpful
Comment from Hotel Management
Apr 17, 2015 by W. Reynolds, Hotel Management
Dear Cam, Thank you very much for your delightful review. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which we are renowned and will be shared with our team. We hope we will have the opportunity to welcome you back in the near future! Yours sincerely, W. Reynolds General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2015
The room was very comfortable and had a beautiful view over the harbour. The staff were very friendly and were most helpful in recommending places to visit.
Comment from Hotel Management
Apr 17, 2015 by W. Reynolds, Hotel Management
Dear Guest, Thank you very much for your feedback, we are happy that you enjoyed your stay with us. Your feedback is very valuable to us as we work to be better each and every day and it will be shared with our team. Thanks again for taking the time to review us and hoping to see you again soon. Your sincerely, W. Reynolds General Manager
5 out of 5
Recommended
for Couples
by A verified travelerfrom gold coast

Posted Apr 8, 2015
Hotel excellent location, the staff were extremely helpful, and my room that overlooked the water was roomy and comfortable, I like the fact the toilet is a separate entity to the bathroom.
Comment from Hotel Management
Apr 17, 2015 by W. Reynolds, Hotel Management
Dear Alfie, We very much appreciate your comments on your stay with us at the Pullman Reef Hotel Casino. It is always a pleasure to receive such positive feedback, which I will share with all our team. Your comments inspire us to strive harder in servicing our guests. Thank you again for your time and we are looking forward to welcoming you back in the near future. Yours sincerely, W. Reynolds General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom adelaide sa

Getaway to Cairns arranged a spontaneous holiday

Posted Apr 4, 2015
The Pullman Reef is centrally located. Staffuprovided a fantastic up grade!.with no hassle. Great roomaervice!.worth the $$$. Check in was a breeze..the breakfast buffet is definitely worth including when you book.
Comment from Hotel Management
Apr 17, 2015 by W. Reynolds, Hotel Management
Dear luvaLitlelux, Thank you very much for your feedback on your recent stay at the Pullman Reef Hotel Casino Cairns. We are delighted that you enjoyed your time with us and the services provided. Sometimes a little spontaneous getaway is just what you need, we hope we will be able to welcome you back in the near future. Yours sincerely, W. Reynolds General Manager