Ratings based on 1,018 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Perth

Great place

Posted Apr 25, 2015
Pros: The room and views over the harbour are great
Cons: Better options for dining at teh complex
Great hotel and rooms. Only one place to eat here (Tamrind) all the other food resturants Cafe China etc are of poor standards
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Townsville

Posted Apr 21, 2015
Pros: Location
Cons: People not to smoke on their balconies as the wind blows it onto other peoples balconies and in their room if they have their windows open.
Location: Near to lagoon, esplanade, shopping, resturants. Zoom dome and casino in the same building.
Hassle free check in/out. Quiet, clean and spacious rooms. Great location.
Comment from Hotel Management
Apr 23, 2015 by Wayne, Hotel Management
Dear Ans, We very much appreciate you taking the time to post your feedback on your time with us at the Pullman Reef Hotel Casino. It is always a great pleasure to receive such positive comments from our guests as they allow us to maintain the high standards of quality, service and comfort for which we are renowned. Thank you again and we are looking forward to welcoming you back in the near future. Yours sincerely, W. Reynolds
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京

カジノと動物園の有るホテル

Posted Apr 17, 2015
物価の高いオーストラリアにしては、コスパの高いホテルだと思いました。 スタッフの対応と立地もまずまずで、納得のケアンズ滞在が出来ました。 ホテルとは関係無いのですが、カジノスタッフの対応が他国のカジノと比べるとあり得ないほど最悪でした。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom cam

Great stay

Posted Apr 15, 2015
Lovely hotel to stay in all amenities excellent walking distance to CBD staff very approachable and helpful
Comment from Hotel Management
Apr 17, 2015 by W. Reynolds, Hotel Management
Dear Cam, Thank you very much for your delightful review. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which we are renowned and will be shared with our team. We hope we will have the opportunity to welcome you back in the near future! Yours sincerely, W. Reynolds General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 13, 2015
The room was very comfortable and had a beautiful view over the harbour. The staff were very friendly and were most helpful in recommending places to visit.
Comment from Hotel Management
Apr 17, 2015 by W. Reynolds, Hotel Management
Dear Guest, Thank you very much for your feedback, we are happy that you enjoyed your stay with us. Your feedback is very valuable to us as we work to be better each and every day and it will be shared with our team. Thanks again for taking the time to review us and hoping to see you again soon. Your sincerely, W. Reynolds General Manager
5 out of 5
Recommended
for Couples
by A verified travelerfrom gold coast

Posted Apr 8, 2015
Hotel excellent location, the staff were extremely helpful, and my room that overlooked the water was roomy and comfortable, I like the fact the toilet is a separate entity to the bathroom.
Comment from Hotel Management
Apr 17, 2015 by W. Reynolds, Hotel Management
Dear Alfie, We very much appreciate your comments on your stay with us at the Pullman Reef Hotel Casino. It is always a pleasure to receive such positive feedback, which I will share with all our team. Your comments inspire us to strive harder in servicing our guests. Thank you again for your time and we are looking forward to welcoming you back in the near future. Yours sincerely, W. Reynolds General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom adelaide sa

Getaway to Cairns arranged a spontaneous holiday

Posted Apr 4, 2015
The Pullman Reef is centrally located. Staffuprovided a fantastic up grade!.with no hassle. Great roomaervice!.worth the $$$. Check in was a breeze..the breakfast buffet is definitely worth including when you book.
Comment from Hotel Management
Apr 17, 2015 by W. Reynolds, Hotel Management
Dear luvaLitlelux, Thank you very much for your feedback on your recent stay at the Pullman Reef Hotel Casino Cairns. We are delighted that you enjoyed your time with us and the services provided. Sometimes a little spontaneous getaway is just what you need, we hope we will be able to welcome you back in the near future. Yours sincerely, W. Reynolds General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom India

Nice hotel for travellers not for honeymooners

Posted Mar 9, 2015
Hotel is pretty good and is situated in a decent location but very disappointed by the gestures they made for honeymoon couples... They did nothing despite being informed on first note.... I went to 3 other hotels on my trip and they were so nice to present us a cake or a champagne bottle... So disappointed by pullman in that case otherwise for travellers its a good place
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Santa Fe, NM

Nice hotel in Terrigal

Posted Feb 16, 2015
Pros: The pool is nice if you can find a chair. The steam room was a welcome bonus!
Cons: The hot tub wasn't hot at all - kinda like the pool with jets and kids trying to swim around.
Location: Great location for hanging on the beach - walking to the park, and shopping on the main drag....
Nice hotel - fairly clean - slow elevators sometimes - lots of kids at times - fairly decent breakfast buffet. This hotel would rate about 3.5 stars for the money. Location is pretty good - sometimes there is loud music or DJ's at the beer garden which can fill your room with noise. Good thing is that they are good about shutting the party down by 9 or 9:30PM.
4 out of 5
Recommended
for Everyone
by A verified traveler

カジノホテル

Posted Feb 15, 2015
まず、場所が良かったです。 エスプラナード通りまですぐだし、ウールワースも歩いて5分くらい。ホテルの向かいには24hのコンビニ(品揃えは…)もあるし便利でした。 あと、ホテルの人の対応も良かった。私の時は日本語話せるスタッフはいませんでしたが、片言の英語で十分対応していただきました。 あとは、カジノですね。初めて行きましたがなかなか楽しかったです。結局滞在中は毎晩行きました。このホテルなら夜遅くなっても安心です。カジノは朝9時からやってますが、午前0時頃が1番盛り上がってましたよ。