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Cairns and Northern Beaches, Queensland Hotel Rooms at the Shangri-La Hotels and Resorts

Cairns and Northern Beaches hotels
Cairns and Northern Beaches

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Shangri-La Hotel, The Marina - Cairns Hotels
Rating: 5.0 Stars
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Shangri-La Hotel, The Marina

Pierpoint Road, Cairns 4870 - Map
 
 
"Great location right on the Marina"
Check in was at 2pm we arrived at 215pm and our room wasn't ready, we were offered an upgrade, but at $50 extra a night, or even a disabled room with 2 queen beds which is not what we booked, I refused, the girl at reception was apologetic however I wasn't happy because if checkout is at 11am there is no excuse for the room to not be ready when we arrive. 15 minutes later the room was available and we headed up. Nice and roomy and clean, overlooking the car park which was ok until we went to bed that night. We realised we were next door to a store room opposite the automatic opening doors, above the garage doors and next door to a storeroom! it was such a noisy night, but we handled it the next night the same thing happened. My husband complained to a young man called Alastair at the front desk and he was most apologetic and offered to move us to a marina view room however he warned us that it was coming to the weekend and there is a lot of music and people traffic on that side, or alternatively he could give us free breakfast for the next 3 mornings and a late checkout. I didn't want to repackage all my things and so accepted his second offer, but I do know for next time to ask to not get room 2004.
Traveller from Sydney NSW
With its location directly on Marlin Marina, above Pier Shopping Complex, and next to the Esplanade, this hotel is within 1 …More

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