GUEST REVIEWS
Expedia Guest Rating
of guests recommend
TripAdvisor Traveler Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travelers. The traveler rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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One Bedroom Apartment - No Daily Service
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Two Bedroom Apartment - No Daily Service
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2 Bedroom Deluxe APT - No Daily Service
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Hotel Policies & Fees
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
Property Amenities
With 320 apartments across 18 buildings, The Lakes Cairns Resort and Spa is an 11-acre (4.45-hectare) complex with low-rise homestyle apartments and resort-style amenities. Two of the apartment complexes have elevator access, and the remainder are accessible by stairs. Complimentary buggy service provides transfer of guests and luggage to and from reception and the outer apartments. Other guest services and facilities include a concierge desk, dry cleaning, currency exchange, tour assistance, and express check-in and check-out. A resort shop is also available on site.
Child care/babysitting: Child minding/babysitting services may be arranged through reception, upon request (surcharge applies upon request).
Facilities: The resort's child-friendly facilities include a playground. The playground and activities center are unsupervised and require that all children be in the company of an adult. An unsupervised games room includes air hockey, 8 ball, and driving machines. Two of the freeform swimming pools have shallow areas suitable for children, and require adult supervision.
A full-service spa facility above reception offers a hair salon. A guest transit lounge at the front of the property provides complimentary tea and coffee and a TV, along with shower and toilet facilities. High-speed Internet and business facilities are located within the resort. On-site recreation includes swimming pools, and bicycle hire. A games room is available, with table games and video games. Secure guest parking, using a swipe access card, is available. Airport transfer (surcharge) can be arranged.
Business facilities at The Lakes Cairns Resort and Spa include a meeting room, a marquis, catering, Internet, and basic business services, along with audiovisual equipment. Click the link below for more details.
Internet access: High-speed Internet access is available within the meeting room for AU$1−$5 per 15 minutes. The guest lounge also has high-speed wired access via four workstations for AU$1−$5 per 15 minutes. Wireless access is available at Rambutan Bistro at a surcharge of AUD$1−$5 per 15 minutes. Fee(s) subject to change without notice.
Other: A business meeting room on the first level of the Monduran building is suitable for up to 80 guests. Audiovisual equipment includes a flip chart and a data projector (surcharges). Other equipment may be available on request. High-speed Internet ports are in the meeting room. A marquis can be set up beside the pool for events, and catering is possible. Laptop computers may be requested, and hired as required.
Unsupervised child facilities include a playground, and babysitting/child minding services can be arranged. Click the link below for more details.
Rooms
Apartment-style guestrooms at The lakes Cairns Resort and Spa offer a range of home-style amenities in the bedrooms and separate living and dining areas. All have full kitchens with refrigerators and European-designed ovens, cooktops, and microwaves. Coffee and tea makers are included, and grocery supplies are available in the resort store at reception. Floors are tiled, and furnishings are of natural timbers, and woven grasses and rattan, with tropical colors and designs.
Room Amenities
Dining
Rambutan Bistro - Situated in the Monduran building, the bistro serves breakfast, lunch, and dinner. Continental and hot and cold buffet breakfasts are served from early to mid-morning. A light lunch menu may include burgers, sandwiches, salads, and pastas, and dinner from early evening includes a salad buffet.
Lime Bar - An alfresco bar, with a selection of beers, wines, and other beverages, the bar also has a light menu that may include potato wedges, nachos, and burgers. The bar is open from late morning, daily, and is located in the Monduran building.
Recreation
Nearby recreational activities include walks through the Botanical Park and Centennial Lakes, adjacent to the resort. Bird watching is also recommended, as more than 130 species live in the vicinity. With the resort's proximity to Cairns city, guests can participate in other activities within 3 km, including helicopter sightseeing from Marlin Marina, and scuba diving and snorkeling tours from the city pier and wharfs. Golf is available for nonmembers at the Paradise Palms Golf course, located approximately 25 km from the hotel. The Esplanade recreational area offers a children's playground and a 3-km boardwalk, with fitness areas and workout facilities strategically placed along the walk. The hotel can assist with tours that include horse riding, sky diving, rafting, and canoeing, all within 30 km of the hotel. Tours to the Great Barrier Reef can also be arranged.
Recreational opportunities within The Lakes Cairns Resort and Spa include three freeform pools and a fourth lap pool. A floodlit tennis court can be hired on an hourly basis, with ball fees applicable. A Bocce (lawn bowling) lawn is also available. The fitness center has a selection of weight machines, fit balls, cardiovascular equipment, including cycles and a rowing machine, and mats. Guests must request a key from reception for use of the fitness room. Bicycle hire can be arranged through reception, with bikes on site.
The recreational activities listed below are available either on site or nearby; fees may apply.
Spa
REDS Day Spa offers individual rooms for massage and other treatments, with a Vichy shower wet room, and male and female change rooms. The Spa is located atop the stairs in the lobby, above reception. Click the link(s) below for more details.
Hydro Wrap (60 minutes): A light exfoliation prepares the skin for a hydrating thermal wrap, enhanced with personalized aromatherapy oils. The aloe-based treatment wrap is followed by a Vichy shower. Application of Dermalogica body moisturizer rehydrates the skin.
Relaxation Massage (60 minutes): Light to medium pressure, a gentle massage to relax the mind and body and release aches and pains.
Revitalizing Facial (90 minutes): Combined vitamin and hydroxy acid exfoliation, energizing massage to release tensions, and Dermalogica's contour masque effectively firms and smoothes the skin.
Body Exfoliation (30 minutes): An exfoliating scrub infused with aromatherapy oils smoothes the skin, releases stress from the muscles, and relaxes the senses. A Vichy shower cleanses and rejuvenates, and Dermalogica moisturizer is applied.
Back, Neck, and Shoulders (30 minutes): A tailored massage using a relaxing technique to stretch out and release all tensions in the back, neck, and shoulders.
Marine Mud Wrap (60 minutes): A seaweed and mineral mud poultice to detoxify, exfoliate, and nourish the skin, sealed in a warm wrap. Also infused with botanical extracts and fruit enzymes to smooth and soften, the wrap is followed by a Vichy shower and completed with a Dermalogica moisturizer.
Mens Back Treatment (30 minutes): A deep cleansing scrub and extraction, clears the skin of impurities, then a masque under steam, and massage complete the treatment.
Purely Body Package (2 hours): Commences with a body wrap, followed by a Vichy shower, relaxation massage, and scalp massage.
REDS Day Spa treatments are based on healthy principles for relaxation, and include signature therapies including Purely Body Treatment package, incorporating skin wrap, Vichy shower, and scalp and body massages.
REDS Spa uses Dermalogica skin care products.
Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at The Lakes Cairns Resort & Spa
of guests recommend
out of 13 reviews
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Showing 1 - 10 results (of 13) · See more The Lakes Cairns Resort & Spa reviews
“Not too helpful”
We had a bus picking us up. We stood in the wrong place. The bus company called the front desk asking them to check to see if we were standing out in front, which was not the place to stand. They did not check for the bus company. We were, in fact, in the wrong place. And we almost missed our connection. Not good. The bus driver said that they have problems with this resort all the time. Problem is that in the morning you meet the busses in front. All other times, you meet them in the back. They should always be in the front thereby avoiding such problems.
“Nothing outstanding”
We stayed at the Lakes for one night before moving on to Port Douglas. The room was huge and fairly clean but pretty old. The TV had basically only one channel and the radio useless. The location itself is not central.
“Excellent family stay”
We stayed just two (split) nights on way to and from an overnight dive boat trip but could see that a longer stay at The Lakes resort would be merited. The large two bedroom apartment was perfect. We had one meal (seafood buffet) in the resort restaurant where food was great. Atmosphere of restaurant is basic but adequate for family. All in all a very nice place to stay and good value for amenities.
“Great value”
Rented a condo for four nights. Was well furnished and clean. Very limited grocery shopping available nearby, so if you plan on using the kitchen, better bring the food with you or rent a car or take the bus to get to shopping. Overall, a great value for the price. Note: there are no elevators; our condo was on third floor, so we got a workout with our 50 pound luggage bags.
“Grest resort”
I would recommend this resort as a great couple or family get away. Very well run, comfortable beds and rooms, great staff, nice pools. Quite far from town tho, but we like to walk, and they also offer a paid shuttle service.
“Good hotel for families”
Really liked this hotel, spacious rooms, variety of swimming pools, etc.
“Nice property but could use improvement”
Overall the property is nice and well cared for on the outside. Has three beautiful pools that are very relaxing. "Gymnasium" has very little cardio equipment and is outdated. Spotty internet service depending where you are located on property. Ours worked most of the time but there were periods when we had no service. Cleanliness of room left much to be desired. Furniture and linens were stained, dirty carpet and dead ants in cupboard. Overall whole room need a deep cleaning.
“Good hotel with great location but can have better service”
I think the Lakes in general is good. Very close to the airport. There is a convenient store nearby so we pretty much got whatever we need there. But I think the hotel service could have been better. 1) The hotel only offers one-way shuttle bus service to the airport. Don't understand why they don't offer round trips? 2) If you have a lot of luggages and live upstairs, be aware. Don't think the hotel guys will help. 3) Internet service is too expensive. 2 bucks for 15 minutes. If you use their computers, be careful, always crash.
“Adequate for a single night stay”
We chose Lake Cairns for a one night stay because we had an early flight out the next day. We were traveling with two teenagers and needed a room that slept four. Lake Cairns was adequate in meeting these two requirements. It is important to note the property is really a combination of daily rent apartments and a traditional apartment complex. There are people who are regular residents there. While very roomy, the interior of the apartments were rather spartan. And, as others have noted, it is in the flight plan for the airport - noisy but convenient.
“Can't wait to go back”
This is a lovely hotel! Staff is friendly and accomodating. We loved our time there and will go back on our next trip to Cairns. Fantastic deal at off-season rates.
Showing 1 - 10 results (of 13) · See more The Lakes Cairns Resort & Spa reviews
2 Greenslope Street Cairns North, 4870 Australia
Nearby Points of Interest
Location Highlights
The preferred airport for The Lakes Cairns Resort & Spa is Cairns, QLD (CNS-Cairns Intl.) - 3 km / 1.9 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
Nearest Major Airport:
Area:
Cairns, Queensland, Australia: Tropical North Queenslands gateway, Cairns is 1 hour by boat from the worlds largest coral reef, the Great Barrier Reef, and 100 km from the World Heritage Listed rainforests of Daintree and Cape Tribulation. Cairns, itself, offers plenty of dining options, Flecker Botanic Gardens, and stunning beaches but swim within the anti-stinger enclosures. Nearby, world-class golf, white water rafting, diving, and snorkelling await.
2 Greenslope Street Cairns North, 4870 Australia
