Ratings based on 6 Verified Reviews
They paid and stayed. We double-checked.
2.8 Room cleanliness
3.2 Service & staff
3.2 Room comfort
2.7 Hotel condition
They paid and stayed.
for Everyoneby Sarah from UK
Nice apartmentPosted Jan 5, 2014
Pros: Cleanliness, size
Cons: Bathroom - could do with updating (purely cosmetic), very usable as it is
Location: One street back from the beach, although there was no swimming!
Bit concerned when we arrived, that there was no reception and no obvious place to collect our key. Luckily one of the cleaners was able to contact the Management and they arrived within a couple of minutes. The apartment was spacious and clean and the welcome back was a nice surprise. We thoroughly enjoyed our stay and would have no hesitation in staying here again. The only down side is to the area, we found the restaurants to be fairly expensive and would suggest going to one of the neighbouring towns to eat.
by Ken from Redcliffe QLD
Good location, run down accomodation - poor.Posted Nov 26, 2013
Pros: The location
Cons: The rooms need decoration, possibly a refurb and deffinatly a good clean!
Location: Chill out along the front of palm cove, many places to eat and things to do nearby like the skyrail and train to Kuranda
The best thing about this place is the location, a great position in a great place. However that was possibly the only good thing. On arrival the room smelt musty, on closer inspection many surfaces were covered in dust, toilet seat was broken, bathroom door was damaged, kitchen was pretty shabby and the decor was depressing.
for Everyoneby A verified traveler
Good, but could be betterPosted Jan 17, 2012
The unit was very nicely decorated and in a good position for Palm Cove. The only points I would make is there was no air con in the 2nd bedroom, (Jan is very hot), freezer didn't work very well and we had trouble with the locks to the unit. The staff was very good as it was after hours but it did take over an hour to actually unlock the unit. Also there was a small BBQ provided that was very rusty and we were a bit afraid of using, it would have come in handy. All in all, we were quite comfortable and would recommend to others.
Recommendedby A verified traveler from Rowville VIC
Comfortable Room and close to the beach and shopsPosted Sep 1, 2011 on Hotels.com
The hotel is old and daggy on the outside but the rooms are really nice. Unfortunately there is no reception and it took me over 2 hours to find out by asking LOTS of people that you need to check in at the boutique hotels reception on Williams Esplanade. Some signs at the hotel would have been helpful to let me know this!!! Checkin proceedure needs to improve!!!
by A verified traveler from Sydney
Disappointing and below standard but excellent customer servicePosted Jul 19, 2011
We booked this in good faith but it is quite a tatty complex, no reception on site and the apartment was disappointing. However, the White family that are managing these properties, were superb, really listened to our concerns and, with their help, we managed to have a fantastic time that we will remember for years to come. I cannot stress enough how wonderful they were but had we had to stay in the initial apartment, we would never have come back. Now we will and will definitely book through this team again and feel as though they really care about their customers. Palm Cove is gorgeous but this hotel is definitely low end compared to the others. I would definitely pay a bit more and have a great stay.If you are just looking for a base, then this may be okay for you.
Recommendedby A verified traveler from Switzerland