Ratings based on 96 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.1 Service & staff
4.3 Room comfort
3.7 Hotel condition
They paid and stayed.
by A verified travelerfrom Canada
needs improvementPosted Nov 24, 2014
Pros: the size of the suite, staff was freindly
Cons: modification, try heating the pool (cold as ice). Stock the bar in the lounge.
Location: taxi cab to everything.
first suite was not acceptable, stained carpets, fridge did not work, little in way of kitchen items
by A verified travelerfrom Seattle
Posted Sep 9, 2014
Pros: Bed was comfortable.
Cons: See above. Hotel needs serious remodel. We actually were going to stay fur another full day in cairo and leave on night plane but decided to early.
Location: Dreadful. Nothing without taking expensive taxi.
When we arrived we were told we were upgraded to a suite. (We already had reserved a suite with a Nile view) We were shown to a huge room with 3 bedrooms and a kitchen and if we peeked through a bunch of trees we could see a glimpse of the Nile. The bed was comfortable however the bathroom looked like it was straight out of a motel 6 with dingy tiles, stained grouting, and a sink that dripped all the time. The kitchen had no utensils, cups, or dishes whatsoever. They brought tea and coffee to make in the room but there was nothing to make it in. We ask 3 times for cups and were told "no problem, we will bring it" yet they never did. The pool was nice however with all the construction going on around the building it was impossible to lay out or swim because of all the whistling and "cat calling" from the construction crews. In general, the hotel is sitting next to a huge construction area and is very dirty. The hotel is surrounded by development, in a bad neighborhood and behind a bank on a very busy road next to the Nile hence all the security everywhere. we were told not to walk anywhere which was disappointing since we chose it so we could walk to places.
for Business Travelersby Christopher Sfrom Florida
TERRIBLE ...NO WORDSPosted Jul 14, 2014 on Hotels.com
This was the worst hotel in history of all the hotels I've been to. I am American so obviously going to a foreign country, I would like an A Class hotel. This was worse then a motel 6. First of all the service was 0/5 stars. Poor quality, the food was wrapped in a container. As if it was already prepared and just heated to our arrival. The first day, we did not get our meals which were "already included". The floor was dirty, room service never came to clean and make beds, wash towels. The room was not how we expected a "suite" to be. Plain and simple: NEEDS MAJOR IMPROVEMENT. YOUR BETTER OF going to the Carlton, the hotel next door!!! We had to complain many times to achieve what we thought was already part of a regular hotel experience. The restaurant was empty, no one was there to help our needs. Basically we were the only ones there....I am not lying, I never have written a review because I had no need to but I am doing it now to help others know this isn't what it seems. This complaint is actually really funny, our door didn't lock...anyone had access to enter. It was broken. Overall, don't stay here unless you wish to be disappointed.
by A verified traveler
Terrible hotel not an actual HiltonPosted Jun 11, 2014
Pros: The room was really big and the price was decent but I wouldnt go back
Cons: Cleanliness and room amenities
Location: Location was good
No wireless internet. The phones in the room were in pieces and didnt work. The t.v. Reception was horrible. Room was filthy they cleaned it after we had already spent a night in the room. Bathrooms are old and disgusting.
for Familiesby Farrukh Hasanfrom London
Fabulous ServicePosted Apr 16, 2014 on Hotels.com
An excellent hotel. Really friendly staff who could not do enough for us. Especially the staff in the restataurant who served us breakfast every day. We were upgraded as the hotel was quiet, so we had a massive suite. Hopefully as things settle down in Cairo the hotel l wil get busier. I would really recommend a trip to Cairo and this hotel. It is only a10 minute drive to Tahrir Square, so is easily accessible and the taxis are really cheap :)
for Personal Eventby A verified traveler
Nice place/very friednly staffPosted Feb 18, 2014 on Hotels.com
a very nice hotel with very helpful and pleasant staff. Looks like it could be refurbished a little here and there, but I would look to stay there again.
for Everyoneby Lejmifrom Paris, France
Excellent hôtelPosted Mar 16, 2013
Pros: Le service est d'une grande qualité
Location: Proche du centre
Le personnel est d'une sympathie exceptionnel, la suite est très grande et il y a même une cuisine, lave Linge et lave vaisselle donc apparthotel en plus des services d'un hôtel de luxe. Une vue sur le Nil et deux piscines complète un panorama du Caire. Je recommande fortement cet hôtel.
for Familiesby Royfrom Bergen, Norway
Slitt, men store rom og hyggelig betjeningPosted Mar 9, 2013 on Hotels.com
Vi var 4 voksne og 3 barn som i en stor leilighet. Hadde 3 soverom pluss kontor som vi også brukte som soverom. Stor stue. Hotellet virker litt slitt. Betjeningen var hyggelig og vi fikk god service. Vi følte at vi var helt alene på dette store hotellet. Kanskje det var ekstra lite gjester grunnet urolighetene. Vi så ikke noe til uroligheter, men men likte ikke å gå i bakgatene bak hotellet. Til tross for at hotellet ikke ligger så langt fra downtown så er det dårlig med butikker og resturanter utenfor hotellet. Er avhengig av taxi for å ta seg rundt. Sengene er veldig harde, men dette gjelder også andre hoteller jeg har vært på i Egypt, så det er kanskje normalt.
for Getaway With Friendsby Dessan
Posted Feb 23, 2013 on Hotels.com
for Everyoneby Saleemfrom Mauritius
Great Hotel for familyPosted Jan 24, 2013
Pros: The room are value for money for a family of four/five. The breakfast and dinner were excellent. The coffee served were excellent.
Cons: Sometime it is difficult to explain to taxi driver the exact hotel location as there are other hotel with similar name.
Location: Very Central with easy transportation.
The room are value for money for a family of four/five. The breakfast and dinner were excellent. The coffee served were excellent. All the employees were helpful. We have requested an early booking arrival at 8.00 am and we did not have to wait for our room which was ready by this early time.