Ratings based on 23 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
78% of guests recommend
3.9 Room cleanliness
3.5 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
by A verified traveler

Posted Jun 13, 2014 on Hotels.com
Very satisfied
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jun 13, 2014 on Hotels.com
Very satisfied, however slightly rude when late checkout was requested
4 out of 5
Recommended
by Hamada from Jordan

Good quality and location

Posted Jun 11, 2014 on Hotels.com
Liked it more than next door Intercontinental
4 out of 5
Recommended
for Everyone
by Reem

House keeping have some issues

Posted May 20, 2014
Location perfict,, stafff is brilliant food is very good Some issues with house keeping and room cleanniese
3 out of 5
Recommended
for Everyone
by Ahmed

2 nights in Holiday Inn

Posted May 13, 2014
Pros: location
Cons: Stafff training to be quick & qualified
Location: Citystars mall
The most important negative point in the hotel staff, is that they take a very long time in check in & check-out procedure. Such long time never witnessed in Egypt or any other hotel in any country in the world. Also I heard at check in time in the evening that breakfast (not) included despite that I showed them it's clearly stated it's included !!! In the morning they said I was right & breakfast included. In Rresturant, they asked for signing the breakfast check . At check-out, they discovered that they should have not asked for signature & again I had to sign like a credit note for breakfast. Check-out took 25 minutes. Only one person acting while another 2 just standing in the reception !!
4 out of 5
Recommended
by H Shaia from Sana'a

Excellent location

Posted Mar 5, 2014 on Hotels.com
I frequently stay at Holiday Inn city stars becuase i like that its attached to City Stars mall which is the best shopping place in cairo
5 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted Dec 9, 2013 on Hotels.com
5 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Dec 9, 2013
5 out of 5
Recommended
for Families
by Khaled

This traveler left a rating score only Posted Oct 21, 2013 on Hotels.com
2 out of 5
Recommended
by Tareq from United states

Family transit stay

Posted Sep 3, 2013 on Hotels.com
Just ok, would prefer intercon on the other side of the complex