Ratings based on 221 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
83% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom FRANCE

Posted Apr 24, 2015
Pros: la piscine ainsi que le restaurant pyramides avec sa terrasse
Cons: l'amabilité du personnel de la reception, il manque une ligne de discrétion au sol, certain réceptionniste veulent gérer plusieurs chose en meme temps
Location: Quartier très bruyant, proche des pyramydes mais aucun commerces au alentours
Un séjour avec 5 nuits nous a permi de découvrir l'établissement. l'accueil est différent chaque jour à la réception, le personnel pas toujours à l'écoute. Concernant la chambre beaucoup trop bruyant du fait d'un manque évident d'insonorisation. Cet hotel est parfait pour 2 nuits maximum, trop de passage, trop de groupes, bref ça circule le jour comme la nuit. le buffet petits déjeuners rien à redire chacun y trouve son compte. la restauration nous avons apprécié la terrasse panoramique du restaurant Pyramides et la gentillesses du personnel. Globalement hotel idéal, proche des pyramides conseillé pour de court séjours au Caire.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Denver, CO

Loved the view!

Posted Apr 20, 2015
The view was the highlight of this hotel. It had everything I was looking for and then some in a hotel. I really loved the car service available. Best bonus.
Comment from Hotel Management
Apr 27, 2015 by Refaat, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one
4 out of 5
Recommended
for Everyone
by A verified travelerfrom kuwait

Clean budget hotel near pyramids

Posted Apr 12, 2015
The hotel was clean and not bad at all for the amount I paid , but the staff need to be improved especially the room make up ones. They didn't replace all towels, no water was provided for the second night! Other than that the hotel was not bad
Comment from Hotel Management
Apr 19, 2015 by Refaat, Hotel Management
Dear Guest, We very much appreciate your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely Gamal Hassan General Manager Mercure Cairo LE Sphinx
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Kuwait

Nice hotel near pyramids

Posted Mar 20, 2015
The experience was so nice from check in till check out. Fast check in, specious room, clean bathroom. The only problem I faced was the unstablilty of the hot water in shower. The hotel in general was so good for the amount I paid,
Comment from Hotel Management
Mar 22, 2015 by Refaat Mahmoud, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one Sincerely
4 out of 5
Recommended
for Everyone
by A verified travelerfrom paris

Séjour de 12j satisfaisant dans l'ensemble

Posted Mar 15, 2015
Pros: Le buffet des petits déjeuners, des déjeuners et des diners sont variés et copieux. 4 points de lieux de restauration sont proposés.
Cons: Le mobilier salon des chambres a besoin d'être renouvelé. La moquette dans certains endroits est usée. Un nettoyage plus approfondi.
Location: Nous avons fait appel à un chauffeur privé ponctuel, sérieux "Khaled el mangalify". Il propose des excursions & sorties. Son tel est le 0111 830 5620
Cet hôtel situé face aux pyramides de Gizeh et du Caire nous a semblé le plus approprié pour notre séjour. Nous avons alterné journée de visite et journée de repos. La chambre était confortable dotée d'une terrasse. Le nettoyage des chambres est effectué journellement succinctement.
2 out of 5
by A verified travelerfrom Toronto, Canada

Worst front desk ever

Posted Feb 23, 2015
Pros: The outdoor area.
Cons: The front desk staff need to owner the guest reservations.
Location: Pyramids.
I booked 1 room garden view with 2 beds non smoking. They gave me 1 room 1 bed, steet view smoking. I went back and forth 3 times with the fron desk, met with the manager in duty until I got what I booked. Last day in the hotel, no hot water, they keep saying soon, had to leave the hotel. Bad expereince, not coming back to this hotel again.
Comment from Hotel Management
Mar 12, 2015 by Mercure Cairo Le Sphinx, Hotel Management
Dear Guest, Thank you for posting your constructive comments. Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression
3 out of 5
Recommended
for Everyone
by A verified travelerfrom UK

Ok hotel, not a 5 star

Posted Feb 11, 2015
Pros: Staff is friendly and helpful.
Cons: Cleanness and food
Location: Very close to the pyramids but not a lot to do nearby.
If you are looking for a 5 star hotel (as rated) avoid it!!! This is an ok hotel, great if you are looking to sleep only. Bed linen was not changed and I haven't had face towels for 2 days. Breakfast was not the best either, no signs to explain what the food was. Room looking very dated and the carpet very stained.
Comment from Hotel Management
Mar 12, 2015 by Mercure Cairo Le Sphinx, Hotel Management
Thank you for posting your constructive comments. Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression
4 out of 5
Recommended
for Everyone
by A verified travelerfrom B

Good

Posted Jan 21, 2015
Room clean & staff friendly. Enjoyed breakfast every morning. Value for money.
Comment from Hotel Management
Mar 12, 2015 by Refaat Mahmoud, Hotel Management
Dear Guest, We very much appreciate your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely
3 out of 5
by A verified travelerfrom kuwait

old hotel

Posted Jan 12, 2015
you can't bring waters or food outside. the hotel very to downtown. the food too bad. nothing special
Comment from Hotel Management
Mar 12, 2015 by Refaat Mahmoud, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience during your stay at Mercure Cairo Le Sphinx. I am sorry that your experience did not meet your expectations. At Mercure Cairo Le Sphinx, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and hope to serve you in the near future
2 out of 5
Recommended
for Families
by A verified traveler

Posted Jan 12, 2015 on Hotels.com
Comment from Hotel Management
Mar 6, 2015 by Ahmed Sherief, Hotel Management
Dear Guest, We look forward to have the pleasure of welcoming you again Sincerely
Comment from Hotel Management
Mar 6, 2015 by Ahmed Sherief, Hotel Management
Dear Guest, We look forward to have the pleasure of welcoming you again Sincerely