Ratings based on 92 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
87% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Incredible hotel in great location

Posted Jul 26, 2014
I cannot speak highly enough of this hotel. Plenty of restaurants to choose from. Breakfast i amazing view is great higher rooms get better view. i was on 26th floor once and on my other visit 24th floor great views love love love this hotel. Probably one of the best in Cairo. Also location is great in the middle of the Nile. Keep it up guys!
5 out of 5
Recommended
for Everyone
by A verified traveler from Dubai

Beautiful Hotel!

Posted Jul 7, 2014
I love everything about the hotel, the ambiance, the staff performance, and facilities. I particularly fond of the the infinity swimming pool and the Jacuzzi at SO Spa. The view from my room on the 24th floor is amazing, and the room is well soundproofed. The Hermes amenities are of a great delight, the scent is so soothing and very comforting. Its many restaurants offer a great experience of dining, and try the Moroccan cuisine alfresco dining by the Nile River. It is second to none.
Comment from Hotel Management
Jul 15, 2014 by Iman, Hotel Management
Bonjour, This is just a short note to thank you for taking the time to share your experience with other travellers on Expedia.com. We are glad that you had a Magnifique stay. Wishing you a magnifique day, Sincerely yours, Iman El Gabaly Quality Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Dhahran

Ramadan in Cairo

Posted Jul 7, 2014
Pros: None
Cons: To bring a bigger TV screen in the sport bar
Location: Excellent, exclusive surreounded by the nile close yet close to every thing
excellent service and clean facility , the view is outsanding
Comment from Hotel Management
Jul 14, 2014 by Iman, Hotel Management
Bonjour! Thank you for your nice comments, assuring you that for your next visit we will make sure that we will keep up to your expectations. Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. Cordially, Iman El Gabaly Quality Manager
3 out of 5
by A verified traveler

I will not stay again.

Posted Jun 20, 2014
Pros: The beds are comfortable.
Cons: There should be irons coffee machine tea like other good hotels
Expensive food with bad quality..I checked out and came back for my charger but they say it is not there which is strange it was in my room. I got sick asked them to call a doctor after more than 30 minutes i was asking for the doctor again it was clear they forgot to call him then they said they will get me a doctor for 110 $ . The room appeared bigger in the picture. The bed is good.
Comment from Hotel Management
Jul 6, 2014 by Iman, Hotel Management
Dear Valued Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. It is indeed a concern that you feel the services offered was not up to the expected fine standards; we will of course take this very seriously and rectify any unusual shortfalls that may have occurred during your stay. Let me seize this opportunity to thank you for taking the time to bring this matter to our attention, as honest opinion and constructive criticism is the only way that would enable us to improve and meet our guests expectations. Sincerely Yours, Iman El Gabaly Quality Manager
4 out of 5
Recommended
for Business Travelers
by Greg from Sydney, Australia

Premium Location

Posted Jun 6, 2014
Pros: The View, The Reception staff on the executive floor, the complimentary afternoon tea including spirits, good WiFi throughout the property.
Cons: Lovely pool but too small for the property. A bit more attention to the tourist market.
Location: Cairo at present is not a city to walk around.We went on a private guided tours of many Cairo attractions only possible to access with a driver.
Top security which was reassuring in Cairo during these troubled times in Egypt. Our suite was on an executive floor so check in was easy and very welcoming including a welcome drink and lots of smiles. Our suite was large, clean, with an abundance of Hermes bathroom amenities down to the sewing kit. The king bed was comfortable and the separate lounge gave us the opportunity to get over jet lag in our own time. The view was expansive over the Nile and city. The breakfast was fantastic with many selections. We found the service to be mostly good but noticed that our needs were in most cases served after the businessmen and Egyptian nationals for this reason I would say this is a business hotel. We stayed for 4 nights and found the food of a reasonable quality that was reasonably priced. The Spa is ridiculously expensive so much so I though it was a printing error and enquired. It was not! The pool though in a great location is too small and could not cope in size or bar service with an Egyptian long weekend and most days it was difficult to find a sun bed & on one occasion we gave up altogether. The management still allows a towel left on a bed to reserve it all day. In conclusion I would recommend this hotel to anyone but be aware that it is not a resort but rather a business hotel. The party boats though not a fault of the hotel are very annoying and disruptive and all pervious reports of them in reviews are true. Definitely insist on a high room as they will keep you awake
Comment from Hotel Management
Jul 6, 2014 by Iman, Hotel Management
Bonjour, This is just a short note to thank you for taking the time to share your experience with other travellers on Expedia.com. We are glad that you had a Magnifique stay. Please be informed that daily we set the hotel’s swimming pool early morning with the towel on bed as to keep them ready for our guests according to Sofitel Brand standards. As unfortunately it seems that no one from the Swimming pool attendants explained the issue to your goodselves and hence we do profusely apologize for this mistake. Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. Wishing you a magnifique day, Sincerely yours, Iman El Gabaly Quality Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice view on Nile Great massage

Posted May 28, 2014
Pros: Spa , pool, restaurants and rfght next to Nile
Cons: Milk could be left in room for tea and coffee. Really annoying to call room service and then feel you have to tip each time. Hair salon English bad
Very good service especially when my mother lost her earrings, staff extremely helpful and helped look
Comment from Hotel Management
Jun 2, 2014 by Iman, Hotel Management
Bonjour! Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations and at the same time we would like to sincerely apologize to your goodself for failing to meet your expectations with regard to some points of your stay, whilst at the same time I thank you for taking the time to bring this issue to our attention. Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. Cordially, Iman El Gabaly Quality Manager
5 out of 5
Recommended
for Everyone
by melanie from london

Elegant hotel in prime position.

Posted May 26, 2014
French and Egyptian style combine to great effect. Beautiful hotel, lovely staff with great, atmospheric restaurants overlooking the Nile. Fabulous infinity pool that appears to merge into the Nile.
Comment from Hotel Management
Jun 2, 2014 by Iman, Hotel Management
Dear Valued Guest, We are glad to hear you fully enjoyed the experience and Cairo. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially; Iman El Gabaly Quality Manager
5 out of 5
Recommended
for Everyone
by Gexylady from UK

Fantastic Staff

Posted May 16, 2014
Pros: The staff!! Loved them all. Position of hotel and views, being able to drink and eat beside the Nile. No noise from other guests, well soundproofed.
Cons: We had a Bose sound system in our room and despite asking 3 times for it to be fixed it never did happen! Very sad about that
Location: Safe location on Zamalek very central, so much to experience. Just go for a walk nearby! Taxis are cheap to get anywhere, traffic is a nightmare!
We have just returned having spent a week here. The check in was quite fast and we were upgraded from a Luxury room to a Suite upon arrival. Our room(s) were lovely, spacious, well decorated and we had 2 balconies overlooking the Nile. We ordered room service the first night and the food was well priced and arrived after about 20 minutes. The bed was very comfortable and huge, the bathroom was very clean and had Hermes toiletries. Fresh sheets and towels every day, great quality. We were given free water and had 2 mini bars although one of them was not very chilled. Breakfast was amazing, never have I had so much choice of fresh food so well laid out and we sat outside every day beside the Nile. There were several restaurants within the hotel and we ate at all of them during our stay, each one had something different to offer and had good service. The staff in the hotel were all amazing, we were treated like royalty by everyone and by the end of our stay did not want to leave. Great position on Zamalek to get to places and we could see the pyramids of Giza from our balcony (when the smog allowed!).the pool area was also well managed, although we didn't use the Spa I am sure you would not be disappointed. I would definitely stay here again.
Comment from Hotel Management
May 18, 2014 by Iman, Hotel Management
Bonjour! Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. Cordially, Iman El Gabaly Quality Manager
2 out of 5
by cali from Riyadh

hotel was OK

Posted Apr 19, 2014
I will not go there again! too loud at night and room services was slow!
Comment from Hotel Management
Apr 28, 2014 by Iman, Hotel Management
Dear Esteemed Guest, Allow me to sincerely apologize to your goodself for failing to meet your expectations with regard to some points of your stay, whilst at the same time I thank you for taking the time to bring this issue to our attention. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially; Iman El Gabaly Quality Manager
Comment from Hotel Management
Apr 28, 2014 by Iman, Hotel Management
Dear Esteemed Guest, Allow me to sincerely apologize to your goodself for failing to meet your expectations with regard to some points of your stay, whilst at the same time I thank you for taking the time to bring this issue to our attention. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially; Iman El Gabaly Quality Manager
5 out of 5
Recommended
for Everyone
by Etienne from Paris

Outstanding view

Posted Mar 24, 2014
Pros: l'accueil, la vue, les restaurants
Location: au bout de l'île de Zamalek, situation parfaite pour visiter le Caire
accueil parfait, chambre spectaculaire, une réussite
Comment from Hotel Management
Apr 2, 2014 by Iman, Hotel Management
Bonjour! Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. Cordially, Iman El Gabaly Quality Manager