Ratings based on 167 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Zurich

Superbe hotel

Posted Apr 27, 2015
Pros: Piscine et spa très agréables
Localisation idéale au Caire sur l'île de Gizerah, proche de tous les sites (musée, opéra...) et vue magnifique sur le Nil. Personnel aux petits soins...
Comment from Hotel Management
Apr 30, 2015 by Iman, Hotel Management
Dear Valued Guest, I would like to thank you most sincerely for sharing your thoughts of Sofitel Cairo- El Gezirah with others guests’ on the Expedia.com. Your feedback will be influential in improving your experience on your next stay. We are glad to hear you fully enjoyed the experience and Cairo. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially; Iman El Gabaly Quality Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Danmark

Dejligt hotel god beliggenhed.

Posted Apr 9, 2015
Pros: De hyggelige restauranter, Pool området og Club lounge
Location: Det ligger perfekt til alt.
Hotellet ligger godt og lidt væk for den voldsomme larm fra bilerne. Der er nogle super gode og hyggelige restauranter på hotellet. Bestiller man et Club værelse for man en rigtig god behandling i Club lounge. Hotellet har den bedste udendørs pool man kan ønske, med udsigt ud over Nilen.
Comment from Hotel Management
Apr 18, 2015 by Iman, Hotel Management
Bonjour! Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. Cordially, Iman El Gabaly Quality Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from al

Good location, nice food and friendly staff

Posted Mar 3, 2015
Good location, nice food and friendly staff with great and clean Europe style room
Comment from Hotel Management
Mar 7, 2015 by Iman, Hotel Management
Bonjour, This is just a short note to thank you for taking the time to share your experience with other travellers on Expedia.com. We are glad that you had a Magnifique stay. Wishing you a magnifique day, Sincerely yours, Iman El Gabaly Quality Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Canada

Central & great view of the River Nile!!

Posted Feb 27, 2015
Fantastic overall - they are hungry for tourist. Great help at the concierge booking trips, except my phone that they set up - never worked. I paid for sim & activation for no reason! Overall had a great stay there!!
Comment from Hotel Management
Mar 6, 2015 by Iman, Hotel Management
Dear Valued Guest, I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo-El Gezirah on Expedia.com. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely yours, Iman El Gabaly Quality Manager
5 out of 5
Recommended
for Getaway With Friends
by A verified traveler

Excellent hotel

Posted Jan 27, 2015 on Hotels
Excellent
Comment from Hotel Management
Apr 11, 2015 by Iman, Hotel Management
Dear Valued Guest, I would like to thank you most sincerely for sharing your thoughts of Sofitel Cairo- El Gezirah with others guests’ on Hotel.com. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially; Iman El Gabaly Quality Manager
4 out of 5
Recommended
for Business Travelers
by AHMED

Posted Jan 22, 2015 on Hotels
Comment from Hotel Management
Apr 11, 2015 by Iman, Hotel Management
Dear Valued Guest, I do hope that we will have the opportunity once again to serve you in the very near future. Cordially; Iman El Gabaly Quality Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Excellent stay

Posted Jan 17, 2015 on Hotels
Nice hotel and good stay
Comment from Hotel Management
Mar 28, 2015 by Iman, Hotel Management
Bonjour! Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. Cordially, Iman El Gabaly Quality Manager
2 out of 5
by A verified traveler from Malta

Bad service

Posted Jan 10, 2015
Pros: The room it was nice.
Location: Location by the Nile it is nice for summer not for winter.
Service in the restaurants of the Hotel slow the Casino terrible full of smoke and they allow a lot of students and they come in with shorts and sport track suit .
Comment from Hotel Management
Jan 21, 2015 by Iman, Hotel Management
Dear Valued Guest, It was our pleasure having the chance to have you with us. I am extremely sorry that your experience did not meet your expectations for this stay, please accept my sincerest apologist. It is indeed a concern that you feel the services offered was not up to the expected fine standards for the Restaurant Services; we will of course take this very seriously and rectify any unusual shortfalls that may have occurred during your stay. We will of course pass your comments to the Casino Management, as the hotel’s Casino is not managed by Sofitel, as they have a different management company. Let me seize this opportunity to thank you for taking the time to bring this matter to our attention, as honest opinion and constructive criticism is the only way that would enable us to improve and meet our guests expectations. Sincerely Yours, Iman El Gabaly Quality Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from Saudi Arabia

Nice place but busy area

Posted Jan 6, 2015
The hotel room is good. Nice view. Clean room. Too pricy for old hotel. There is no alarm in the room, and no USB socket. Two things i hate about this hotel: -No gate man to carry the bags -Late in answering the phone and bring my Request.
Comment from Hotel Management
Jan 21, 2015 by Iman, Hotel Management
Dear Esteemed Guest, Allow me to sincerely apologize to your goodself for failing to meet your expectations with regard to some points of your stay, whilst at the same time I thank you for taking the time to bring this issue to our attention. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially; Iman El Gabaly Quality Manager
1 out of 5
by A verified traveler from cairo

unclean rooms

Posted Dec 29, 2014
Pros: nobody like dirty rooms
Cons: i have nothing to say
Location: location is ok...it is nice to go for nile crause
verey bad ....verey unclean room..the staff do nathing...i made a complaint ... i cancelled my booking...never to go there again
Comment from Hotel Management
Jan 21, 2015 by Iman, Hotel Management
Dear Esteemed Guest, Allow me to sincerely apologize to your goodself for failing to meet your expectations with regard to your room cleanliness, whilst at the same time I thank you for taking the time to bring this issue to our attention. Rest assured that your comments were sent to the Hotel’s Director of Housekeeping for improvement in this area. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially; Iman El Gabaly Quality Manager