Outdoor pool, open 10:00 AM to 5:00 PM, pool umbrellas, sun loungers

Reviews of Swiss Inn Pyramids Golf Resort

5 out of 5
Swiss Inn Pyramids Golf Resort
Al Wahat Road, Dream Land, 6th of October City

Reviews

7.4

Good

Rating 10 - Excellent. 31 out of 102 reviews" "
Rating 8 - Good. 37 out of 102 reviews" "
Rating 6 - Okay. 16 out of 102 reviews" "
Rating 4 - Poor. 5 out of 102 reviews" "
Rating 2 - Terrible. 13 out of 102 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

zakaria

Stayed 4 nights in Jan 2024
Response from Tamer Fouad on Mar 6, 2024
Dear Our Guest,Thank you for choosing Swiss Inn Pyramids Golf Resort and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future.Kind Regards,Tamer FouadGeneral Manager

8/10 Good

BEULAH

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff at our check in was not friendly. Everyone else was courteous and friendly. Staff at the Gold course were excellent. The housekeepers were superb. Dining was great.
Stayed 4 nights in Apr 2023
Response from Tamer Fouad on Feb 19, 2024
Dear Mr. Deulah,Thank you for choosing Swiss Inn Pyramids Golf Resort and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future.Kind Regards,Tamer FouadGeneral Manager

8/10 Good

TAYSEER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very good and clean
Stayed 2 nights in Aug 2022
Response from Tamer Fouad on Feb 19, 2024
Dear Ms. Tayseer,Thank you for choosing Swiss Inn Pyramids Golf Resort and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future.Kind Regards,Tamer FouadGeneral Manager

8/10 Good

B.N.S.

Business traveler
Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2022

6/10 Okay

Virginia

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Was expecting more from a 5 star Hotel
They should make sure the room is properly clean before guests check-in. The toilet was disgusting when we arrived, like someone had used it and no cleaning after that! Have video evidence but cannot upload here
Stayed 2 nights in Feb 2022
Response from Dear Ms. Virginia, on Feb 21, 2022
Thank you for taking the time to tell us about your experience at the Swiss Inn Pyramids Golf Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be assured that your comments regarding these issues are under discussion and remedial action will be taken. Looking forward to having the opportunity to welcome you back to the hotel in the near future. Sincerely, Dina Barsom Guest Relation Manager

10/10 Excellent

SAEED

Stayed 7 nights in Jan 2022
Response from Dear Sir, on Jan 16, 2022
Thanks a lot Mr. Abdullah, for the perfect rating you gave to Swiss Inn Pyramids Golf, looking forward to welcoming you at Swiss Inn Pyramids Golf the soonest.

8/10 Good

Belal

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Dear Sir, on Jan 16, 2022
Thanks a lot Mr. Belal, for the perfect rating you gave to Swiss Inn Pyramids Golf, looking forward to welcoming you at Swiss Inn Pyramids Golf the soonest.

10/10 Excellent

Alaa

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021
Response from Dear Sir, on Jan 16, 2022
Thanks a lot Mr. Alaa, for the perfect rating you gave to Swiss Inn Pyramids Golf, looking forward to welcoming you at Swiss Inn Pyramids Golf the soonest.

10/10 Excellent

Verified traveler

Stayed 2 nights in May 2021
Response from Mostafa on Jun 23, 2021
Dear Sir, Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really perfect and staff are professional. The food is the best.
Stayed 3 nights in Apr 2021
Response from Dear Sir, on May 31, 2021
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from Dear Mr. Mohamed, on Jan 27, 2022
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Yara

Stayed 15 nights in Dec 2020
Response from Dear Ms. Yara, on Jan 12, 2021
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Verified traveler

Stayed 2 nights in Nov 2020
Response from Dear Sir, on Dec 4, 2020
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2020
Response from Dear Sir, on Dec 4, 2020
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2020
Response from Dear Sir, on Dec 4, 2020
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
Response from Dear Sir, on Oct 27, 2020
Thank you for the good rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rates by nationality as Racism which is discrimination, pre-judgements or hostile behaviours directed at another person on the basis of their race or nationality , Question is Why 5 stars Global Chains didn't apply rates by nationality for the same reason no rates based on race
Stayed 1 night in Jul 2020

2/10 Terrible

Wagdy

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We travel to Cairo very frequently, mainly for Business, but this time we made a combination with our Daughter, to do some sightseeing and also attend our business in Sadat City, for which reason we chose this Hotel. Our Experience with the Management, Public Relation and Restaurant Staff was EXCELLENT with very exclusive attention to our needs and desires, for which we are very Thankful. However, the Hotel as is definitely not up to the standards of a 4 star Hotel
Stayed 1 night in Jul 2020
Response from Tamer Fouad on Mar 6, 2024
Dear Our Guest,Thank you for choosing Swiss Inn Pyramids Golf Resort and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future.Kind Regards,Tamer FouadGeneral Manager

2/10 Terrible

Verified traveler

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Under Mild not as I expected totally disappointed compared by sorrounding hotels
Stayed 1 night in Jul 2020

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not what I expected The service was average. I don’t believe this is a 5 star hotel...I found mosquitos inside the room and got mosquitos bites too. The room looks old and poorly cleaned.
Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveler

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like that the room wasn't clean enough, Not all the bathroom amenities were replaced, I found some used ones which was a huge turn off and made me suspect that the rest of the room isn't clean. The wifi was super slow and unstable, not suitable at all if you want to work or browse.
Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible atmosphere, Egyptians Guys around swimming pool with screaming
Stayed 1 night in Jul 2020
Response from Tamer Fouad on Feb 19, 2024
Dear Our Guest,Please accept our sincere apologies for the problem you encountered earlier. Make sure to take your comments into consideration. Let us meet you again soon.Best regards,Tamer FouadGeneral Manager.

2/10 Terrible

Verified traveler

Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveler

Stayed 1 night in Jul 2020

10/10 Excellent

Mr Nicholas D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overall experience.
The hotel staff were very friendly and accommodating. The room was spacious and clean but slightly dated. Lack of a kettle etc but location and cost were good.
Stayed 1 night in Apr 2020
Response from Dina Barsoum Guest relation Manager on Apr 16, 2020
Dear Mr. Nicholas, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Imran

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!
Fantastic place, great service, and friendly staff. You won't regret staying here, unlike the Hilton down the road.
Stayed 4 nights in Apr 2020
Response from Dina Barsoum Guest relation Manager on Apr 16, 2020
Dear Ms. Imran, Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from Dina Barsom Guest relation Manager on Apr 16, 2020
Thanks a lot Mr. Mark , for the good rating you gave to Swiss Inn Pyramids Golf, looking forward to welcoming you at Swiss Inn Pyramids Golf the soonest.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Good for a few days stay.in the outskirts of town.Make sure to check all invoices before paying as they always give you the wrong totals.
Stayed 1 night in Aug 2019
Response from Sincerely, Dina Barsoum Guest relation Manager on Aug 28, 2019
Dear Sir, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! As we already passed your feedback to the concerning department for their action to avoid any weak point in your next visit, Looking forward to welcome you in the nearest future.

8/10 Good

Hani

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It was so good Maybe I will try them again
Stayed 2 nights in Jul 2019
Response from Dina Barsom Guest relation Manager on Jul 24, 2019
Thanks a lot Mr. Hany, for the good rating you gave to Swiss Inn Pyramids Golf, looking forward to welcoming you at Swiss Inn Pyramids Golf the soonest.

10/10 Excellent

Magda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3rd stay, enjoyed it immensely.
Third stay at this hotel. As usual it’s amazingly serene and staff is super friendly. Tried the dinner buffet for the first time and it was exceptional. Breakfast was also hearty. Rooms clean, massive shower room with great water pressure.
Stayed 1 night in Jun 2019
Response from Dina Barsom Guest relation Manager on Jul 28, 2019
Dear Ms. Magda, Thank you for taking the time to share your feedback of your recent stay at Swiss Inn Pyramids Golf Resort. It's such a joy to read your kind words; I'm very delighted you enjoyed all aspects of your stay with us. We look forward to welcoming you back in the near future.

10/10 Excellent

Magda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would come again, just to relax.
Really enjoyed my stay here. Super friendly staff, spacious and clean room, and great breakfast buffet. Came here for a weekend and was far from the bustle of the city - all green and stone and zen-ish architecture; exactly what I needed to get away and take a break.
Stayed 1 night in Jun 2019
Response from Dina Barsom Guest relation Manager on Jul 28, 2019
Dear Ms. Magda, Thank you for taking the time to share your feedback of your recent stay at Swiss Inn Pyramids Golf Resort. It's such a joy to read your kind words; I'm very delighted you enjoyed all aspects of your stay with us. We look forward to welcoming you back in the near future.

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019
Response from Dina Barsom, Guest Relations Manager on Jul 28, 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 Okay

April

Liked: Property conditions & facilities
Disliked: Cleanliness
Disappointing
This is my 13th stay at Swiss Inn and sadly, standards have fallen in the last 3 years I've been there as a guest. Certain aspects, like the staff are fantastic, but let down by slow or even bad service. Food standard has fallen. Pool area is excellent as are the gardens. But with weddings a major source of income to the hotel, this is important. The refurbished rooms are great but there are some that are still 'dated'. A remark I overheard at the poolside.
Stayed 8 nights in Jun 2019
Response from Dina Barsom Guest relation Manager on Jul 28, 2019
Dear Guest, Thank you for taking the time to share your valuable review . Firstly we would like to apologize for the inconvenience and disappointment that you experienced. We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further . Once again, please accept our sincere apologies and we look forward to serve you.

8/10 Good

Fabio

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice but should be better internet speed
The hotel it's nice to be in Egypt, room is clean and people are very nice and kind. The problem it's the internet, very slow. I've to restart in the room the wifi every 5 min. I couldn't video call my family by whatsapp
Stayed 2 nights in May 2019
Response from Dina Barsoum Guest Relation Manager on Aug 2, 2019
Dear Mr. Fabio, Thank you for taking the time to tell us about your experience during your stay at Swiss Inn Pyramids Golf Resort. it is very nice to hear that you like the hotel. We received with pleasure your valuable comment & inputs regarding WiFi, we will do the utmost to follow up your kind comment, hopefully you will notice the improvement in your future stay. Thanks

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel layout, very good maintain, clean. Nice rooms, professional and friendly personnel. Excellent view and directly connect to the international golf club. Very nice swimming pool but still very cold water.
Stayed 7 nights in Mar 2019
Response from Dina Barsom, Guest Relations Manager on Aug 2, 2019
Dear Sir, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dina Barsom, Guest Relations Manager

6/10 Okay

Verified traveler

Business traveler
I didn't like the way staff deals with customers' enquires. They ignor it n u have to ask again till they listen
Stayed 7 nights in Mar 2019
Response from Dina Barsom, Guest relation Manager on Aug 2, 2019
Dear Sir, Thank you for taking the time to share your valuable review . Firstly we would like to apologize for the inconvenience and disappointment that you experienced. We assure you that your complaint and feedback will give the opportunity to remedy any problem that may exist and help to improve our service further . Once again, please accept our sincere apologies and we look forward to serve you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Dina Barsom Guest relation Manager on Aug 2, 2019
Dear Guest, Thank you for the good review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2018
Response from Dina Barsoum Guest Relation Manager on Aug 2, 2019
Dear Mr. Mohamed, Thank you for taking the time to tell us about your experience during your stay at Swiss Inn Pyramids Golf Resort. it is great to know that you like the hotel and hope to serve you in the near future. Thanks

2/10 Terrible

Shariff

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Biggest mistake ever
Worst hotel ever unprofessional very dirty
Stayed 3 nights in Dec 2018
Response from Dina Barsoum Guest Relation Manager on Aug 2, 2019
Dear Sir, Thank you for taking the time to tell us about your experience during your stay at Swiss Inn Pyramids Golf Resort. We received with pleasure your valuable comment & inputs regarding WiFi, we will do the utmost to follow up your kind comment, hopefully you will notice the improvement in your future stay. Thanks

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed every single day in it Absolutely all was perfect
Stayed 2 nights in Oct 2018
Response from Dina Barsom, Guest Relations Manager on Aug 2, 2019
Dear Sir, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It is a very good hotel compared to the value, I enjoy my time
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

4/10 Poor

Gonegolfing, Cairo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I booked this room to have a staycation in Cairo after a round of golf. Positives were the pool and cleanliness. Check in/out was also quick and smooth. However, what got me was the room service. I tried calling down 4 times in a 15 minute period with no answer. The 5th time, someone simply picked up and hung up. I called back, no answer. I went to the a la carte restaurant on the 2nd floor, literally no one there. So I go downstairs where I know a wedding is going on because of the incredibly loud music (not complaining, party it up!). Am not allowed through. So now I'm stuck. Go back up, call twice more for food no answer. Wait another hour, then try again. Finally, am able to place order. Food was fine, reasonable service. I know this sounds like first world problems, but it took 2 hours for me to at least get ice and/or mix for my drink in my room, never mind the food. I even tried to go get it, but couldn't. Further, check out is at noon. I had just come back from breakfast at 9 when someone knocked on my door and asked if I was leaving soon. Now I'm getting the bum rush 3 hours before check out? Next time I'm paying the little bit extra for the Hilton next door.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Omnia Tarek on Oct 9, 2018
Thanks a lot Mr.Anonymous, for the good rating you gave to Swiss Inn Pyramids Golf, looking forward to welcoming you at Swiss Inn Pyramids Golf the soonest.

8/10 Good

Hala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Excellent Experience.....Would Stay There Again
The hotel staff was genuinely interested in giving us good service from the front desk to housekeeping to 24-hour room service...they were professional, friendly and polite. The breakfast buffet was the best...there was everything you could possibly want to eat for breakfast, whether American or Egyptian food, including an omelette chef, potatoes, pancakes, sausages, a big array of pastries, freshly made falafels, fool (fava beans) with all the fixings, eggplant dishes, cheeses, cold cuts, breads, cut up veggies, fruit yogurts/mousses, hot and cold cereals...buffet was clean, very well serviced and food was fresh. Hotel and grounds/gardens are very well kept and clean with a peaceful resort feeling. Our room was big, quiet, and clean with a nice balcony over looking pool and golf course. But the bathroom grout was not so clean, the towels were a dingy white, and the bathroom fan didn't work. Also the beds have a thin mattress. Plenty of closet and drawer space. There is free onsite parking and free WiFi with a business center open 24/7. Free bottled water is just one small bottle a day. The minibar is an empty fridge. Security checks all incoming cars at the gate to the parking area. Even though hotel is off a major thoroughfare, which is convenient, it is set back a bit so you don't hear the traffic noise. It is down the road from the Mall of Egypt and very close to Dream Park. Overall, we enjoyed our stay very much and would stay there again.
Stayed 8 nights in Dec 2017
Response from Dina Barsoum Guest Relation Manager on Aug 2, 2019
Dear Ms. Hala, First of all I would like to thank you for choosing Swiss Inn Pyramids Golf Resort. It was our pleasure knowing you like the hotel .“we highly appreciate your concern. We look forward to welcoming you once again at our hotel and we hope then that we that we could have the pleasure of making your stay even more enjoyable

6/10 Okay

Colin

Liked: Staff & service
Disliked: Room comfort
Mixed Feelings
I was staying here for three nights on a business trip. The hotel was well located for my business requirements. The staff were friendly and the rooms were clean and well appointed. The only negatives were:- 1. On one night I was kept awake until 03.00 am by several guests who seemed to be partying outside on the terrace next to my room, which was on the ground floor facing the pool. 2. There is just one restaurant at the hotel and the choice of food was ok, but not brilliant.
Stayed 3 nights in Nov 2017

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Good location but many inconveniences.
Here are the facts behind this rating during our stay: - Very slow and unreliable WiFi connection that is not suitable for business requirements. - We couldn't book a local taxi through the reception staff. - Though requesting a late check-out before arrival, staff didn't confirm except on the morning of check-out date giving us only one extra hour. - We couldn't hand over our laptops after checkout and before traveling. - Smoking is allowed in the business center, and there is no dedicated area for non-smoking guests. - Staff is almost requesting tips for carrying our luggage to/from the room.
Stayed 1 night in Oct 2017

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another Nice Stay
Apart from a pre-paid room simply not being available to me on check-in, I enjoyed my fourth stay at Swiss Inn. Housekeeping and laundry as well as the attentive service from the staff at the Lobby Bar and restaurant deserve special mention. Also, Mr Hassan, Ahmed and Mohamed of the bar and restaurant. Thank you and will see you soon.
Stayed 10 nights in May 2017
Response from Shandawely on Aug 7, 2017
Dear Ms. April, Thank you for taking the time to tell us about your experience at Swiss Inn Pyramids Golf Resort & giving us a perfect rating & we are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay, and it is our hope that you will give us the opportunity to better serve you in the near future Best Regards

6/10 Okay

tarek , cairo

Liked: Cleanliness
Disliked: Room comfort
Not bad as regard money value
Not bad as regard money value, bad pillow, tough bed, TV remote control was not working, no warm water to have a shower at night

10/10 Excellent

ann, egypt

Liked: Cleanliness, staff & service, property conditions & facilities
Good sevice and delicious food
My kids like it Good service Delicious food Cooperative stuff Nice stay