The hotel staff was genuinely interested in giving us good service from the front desk to housekeeping to 24-hour room service...they were professional, friendly and polite. The breakfast buffet was the best...there was everything you could possibly want to eat for breakfast, whether American or Egyptian food, including an omelette chef, potatoes, pancakes, sausages, a big array of pastries, freshly made falafels, fool (fava beans) with all the fixings, eggplant dishes, cheeses, cold cuts, breads, cut up veggies, fruit yogurts/mousses, hot and cold cereals...buffet was clean, very well serviced and food was fresh. Hotel and grounds/gardens are very well kept and clean with a peaceful resort feeling. Our room was big, quiet, and clean with a nice balcony over looking pool and golf course. But the bathroom grout was not so clean, the towels were a dingy white, and the bathroom fan didn't work. Also the beds have a thin mattress. Plenty of closet and drawer space. There is free onsite parking and free WiFi with a business center open 24/7. Free bottled water is just one small bottle a day. The minibar is an empty fridge. Security checks all incoming cars at the gate to the parking area. Even though hotel is off a major thoroughfare, which is convenient, it is set back a bit so you don't hear the traffic noise. It is down the road from the Mall of Egypt and very close to Dream Park. Overall, we enjoyed our stay very much and would stay there again.