Property entrance

Reviews of Sun City Hotel - The Gabriel

5 out of 5
Sun City Hotel - The Gabriel
Suncity mail, Autostrad Road, Heliopolis, Cairo

Reviews

7.8

Good

Rating 10 - Excellent. 142 out of 317 reviews" "
Rating 8 - Good. 78 out of 317 reviews" "
Rating 6 - Okay. 42 out of 317 reviews" "
Rating 4 - Poor. 27 out of 317 reviews" "
Rating 2 - Terrible. 28 out of 317 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

latoya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, helpful and considerate staff. They helped to reserve a dinner cruise on the nile for our last day!!!
Stayed 3 nights in Mar 2024

10/10 Excellent

Juliette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff incredibly professional and nice. Beautiful hotel.
Stayed 2 nights in Mar 2024

2/10 Terrible

Mike, Dearborn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst hotel you can go no condition. The room is like oven is dirty. The customer service worst customer service you can deal.
Stayed 1 night in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 1 night in Feb 2024

4/10 Poor

Mona

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Bath room not clean, okay bed room
Stayed 2 nights in Jan 2024

8/10 Good

Ishan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early check-in was $40 usd even though the property looked pretty vacant. Reception was nice enough to keep our luggage though, very friendly staff. Not much to do in the area , we just wanted to spend the night so was pretty convenient as it's very close to the airport.
Stayed 1 night in Dec 2023

10/10 Excellent

Sameh, Sanat Clara

Liked: Cleanliness, staff & service, amenities
Great Service from very welcoming, helpful and polite staff Good value from money Attached to a small mall Close to the Airport and the freeway. Very accessible, easy parking Rooms are good size but require some maintenance, specially the A/C I will be back, If I get the same price
Stayed 6 nights in Dec 2023

10/10 Excellent

John

Stayed 1 night in Nov 2023

8/10 Good

Jesse

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful and our meals were amazing at the hotel restaurant!!
Stayed 1 night in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here this Week. A FABULOUS Hotel! The Staff are AMAZING!!!! I can not remember all the names, but Mohammed, Ali, Mahmood, and I think Marian (The Lady on Reception)- all come to Mind! ALL of the Staff here are AMAZING! They can not do enough for you! The food is EXCELLENT! As is the Service! I would stay here again TOMORROW- it is that good! I absolutely LOVED IT HERE!
Stayed 7 nights in Nov 2023

2/10 Terrible

Cabane, Birmingham

Disliked: Cleanliness, property conditions & facilities
My room is carpet was filthy. Also there were a lot of parties and quite a lot of noise.
Stayed 1 night in Nov 2023

10/10 Excellent

eric

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was ready for me at the time of arrival, even though I arrived late, and were very courteous and accommodating.
Stayed 1 night in Nov 2023

8/10 Good

Rafal

Stayed 1 night in Nov 2023

10/10 Excellent

Karun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for Short Stay very close to Airport only EGP100 by uber for drop off
Stayed 1 night in Oct 2023

10/10 Excellent

Caridad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super friendly and caring. Hotel is beautiful and the room did not lack for anything.
Stayed 1 night in Oct 2023

4/10 Poor

jamaleddin

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
I informed the management about alot of things but there response very slow The service in dining is terrible When i enter the room first time TV not working,sound system till now ?! not working and refrigerator as a oven No bath robe and towel stand broken The water does not drain in bathtub and toilet bowl
Stayed 4 nights in Oct 2023

8/10 Good

SAEED

Business traveler
Liked: Cleanliness, staff & service, room comfort
The hotel is dated and the area around it looks like a bomb site with stray dogs and closed or half finished buildings. The hotel did what I wanted which was to offer a clean room and the breakfast was very good.
Stayed 5 nights in Oct 2023

4/10 Poor

Mohamed

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location next to the mall staff is very friendly... Breakfast was good
Stayed 2 nights in Sep 2023

10/10 Excellent

Faisal, sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is the best for of the best
Stayed 2 nights in Sep 2023

6/10 Okay

Emmanuel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were very pleasant and accommdating. However, this was far from a 4 star hotel. Room was very dated/old and also quite dirty. Even after doing my check for bed bugs, I noticed that under the bedd had not been cleaned in awhile. Also the chairs in the room were VERY dusty.
Stayed 1 night in Sep 2023

2/10 Terrible

George

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very small, yet the service isn't great, they also hire their restaurant hall for private events where all staff are busy serving that. the breakfast was very low quality and not enough staff were present to handle the orders from the guests. They had only one staff, taking orders, making coffee, delivering food to rooms, and taking calls, so to get coffee and breakfast you would wait at least 40 minutes. Generally, it is not a good value for money to stay there so I would avoid staying there in the future.
Stayed 2 nights in Sep 2023

6/10 Okay

JACQUES Adib

Traveled with group
Liked: Staff & service
Stayed 3 nights in Sep 2023

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Sep 2023

10/10 Excellent

Nivien

Stayed 1 night in Sep 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

toota

Liked: Cleanliness, staff & service, property conditions & facilities
احلا مكان
Stayed 3 nights in Aug 2023

4/10 Poor

amir

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Alaa, Milford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just Excellent
Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

Anthony, Decatur

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly and helpful staff. The hotel interior is beautiful. Highly recommend.
Stayed 2 nights in May 2023

8/10 Good

Osama

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has beautiful staff with beautiful attitude. Recommended as a place to relax and be looked after in every way.
Stayed 1 night in May 2023

6/10 Okay

Scotty

Traveled with partner
Liked: Staff & service
We booked this hotel to use the pool and restaurant while awaiting an early morning flight home. However, upon arrival we were informed that the pool and amenities were closed for a private party. They initially advised us to go to the mall, which was closed, meaning we had to stay in our room which was filthy. After we asked for compensation we were upgraded to a nicer cleaner room with a complimentary fruit tray and dinner. Front desk staff were very apologetic and professional.
Stayed 1 night in May 2023

4/10 Poor

Ahmed

Liked: Cleanliness
Disliked: Staff & service, room comfort
Was staying for overnight between flights. No hot water. Sink would not drain. Was not informed of any maintenance
Stayed 1 night in May 2023

10/10 Excellent

Mohamed, Niles

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!
Stayed 1 night in May 2023

8/10 Good

Zahra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but they took for early chick in extra 20 dollars Also not that variety in the breakfast menu
Stayed 6 nights in May 2023

6/10 Okay

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and staff were excellent. My only issue was the two nights I stayed there they closed the restaurant both evenings for a provate party that blasted music till midnight.
Stayed 2 nights in Apr 2023

8/10 Good

Mohannad

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2023

8/10 Good

Jahan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, near the airport which is a plus if need a easy close by place to stay. Air con didn't work but everything else was good and staff were great
Stayed 1 night in Mar 2023

10/10 Excellent

nada

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Every time was amazing
Stayed 1 night in Mar 2023

4/10 Poor

Nitesh, Mumbai

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad experience
Stayed 1 night in Mar 2023

8/10 Good

Ahmed

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2023

8/10 Good

Efstratios

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient location near to airport large clean rooms , we had no change to check the other facilities
Stayed 2 nights in Feb 2023

8/10 Good

Thurairajah

Traveled with family
Liked: Staff & service, property conditions & facilities
Overall Good. But not enough variety and Vegetarian food choices in the restaurant.
Stayed 2 nights in Feb 2023

8/10 Good

Harold

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good rooms. Limited menu in restaurant, and then not every item on menu was available.
Stayed 2 nights in Feb 2023

10/10 Excellent

Haitham

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying at this hotel despite being skeptical at first. The rooms are big, spacious and most importantly very clean. The beds and bedsheets are super comfortable so that was a plus! While the hotel is old it seems to be properly maintained and the staff are very very friendly. Breakfast choices are limited but they offer different types to basically suit all customers. If you are looking for a hotel close by to the airport this is in my opinion the best option in terms of value by far I've previously stayed at the Novotel hotel next to the airport and the rooms were depressing, dirty and smelled like an ashtray. Also the amenities provided are fantastic! Loofahs, body lotion, conditioner, slippers, blow dryer - you name it!

10/10 Excellent

Ann Marie

Stayed 1 night in Feb 2023

4/10 Poor

Misty

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Wanted to stay at a nice hotel for our last night in Egypt. Lobby and restaurant were nice, staff were friendly. The room was clean but found bed bugs in the one bed. The front desk did not offer to change our rooms or do a cleaning. Would not stay here again.