Deluxe Room, 1 King Bed | Premium bedding, down comforters, pillowtop beds, individually decorated

Reviews of Centro Motel

2.5 out of 5
Centro Motel
4540 16 Ave NW, Calgary, AB

Reviews

8.4

Very Good

Rating 10 - Excellent. 439 out of 999 reviews" "
Rating 8 - Good. 364 out of 999 reviews" "
Rating 6 - Okay. 101 out of 999 reviews" "
Rating 4 - Poor. 52 out of 999 reviews" "
Rating 2 - Terrible. 43 out of 999 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hardeep singh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
..
Stayed 1 night in Apr 2024

10/10 Excellent

Gena

Traveled with family
Liked: Amenities, property conditions & facilities
The check in was amazing and efficient, the room was very clean and large, with high ceilings and comfortable beds. The personal touches were absolutely perfect, when we checked in and made it to our room I was surprised to see that there was a personalized note with my name signed by the motel manager. Additionally within fifteen minutes of our check in we received a phone call enquiring if our room was to our liking and if we may need anything else! Amazing customer service! Larger hotels could certainly learn a thing or two from this motel. Thank you for making us feel so welcome.
Stayed 1 night in Apr 2024

10/10 Excellent

Chi-Chang, Burnaby

Liked: Cleanliness, staff & service
nice staff
Stayed 1 night in Apr 2024

2/10 Terrible

Anistetus

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk employee need to be educated in how to treat a client with dignity and respect... If not for the customer service intelligence from expedia customer service agent, it would've been worse ... the centro motel front desk employee refused to check me in due to his personal assumptions... Thanks to expedia customer service agent who find a solution and rebooked me into another hotel... Gratitude expedia... Hoping the owner (employer) of the centro motel can re-educate the front desk employee on how to treat a customer...
Stayed 5 nights in Apr 2024

10/10 Excellent

Granniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean and I like that they provide bathrobes for us. Would definitely recommend
Stayed 2 nights in Apr 2024
Response from Ethan - Operations Manager on Apr 20, 2024
Hi Granniel, thank you so much for staying with us, we are happy to hear you found everything in your room to be satisfactory. We would to have you back at our property in the future!

10/10 Excellent

Patrick April

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ethan - Operations Manager on Apr 14, 2024
Hi Patrick, Thank you so much for the 5/5 review! We are happy to hear you had an excellent stay with us and hope to welcome you back to our property in the future!

10/10 Excellent

Deena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll stay again!
Stayed 1 night in Apr 2024
Response from Ethan - Operations Manager on Apr 12, 2024
Hi Deena, Thank you for the 5/5 Review! we are happy to hear you had a good stay with us. We look forward to you staying again at our property!

10/10 Excellent

Darren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were really happy with our stay..We have already recommended the Centro to several people and will definitely be staying again!!
Stayed 1 night in Apr 2024
Response from Ethan - Operations Manager on Apr 12, 2024
Hi Darren, thank you so much for staying with us, we are happy to hear you were satisfied with your stay. Thank you so much for the recommendations as word of mouth is the best review we can receive. We look forward to having you again at our property and thank you again for staying!

6/10 Okay

Jeongjin

Liked: Cleanliness, staff & service, amenities
The heater didn't work well, there was no microwave, and it was inconvenient to have to go through the front desk to enter the restaurant.
Stayed 2 nights in Apr 2024
Response from Ethan - Operations Manager on Apr 12, 2024
Hi Jeongjin, Thank you for taking the time to leave your feedback, we are sorry to hear that you experienced some issues with the heater. Due to the age of our property we do not have microwaves in every room, but we do have a small fleet and they can be requested when available. However as you mentioned, we do have a microwave available to our guests 24 hours a day at the front office.

10/10 Excellent

Gerald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff go out of their way to help if had any concerns
Stayed 2 nights in Apr 2024
Response from Ethan - Operations Manager on Apr 12, 2024
Hi Gerald, Thank you so much for staying with us, we are glad to hear you had a good stay with us and we are always more than happy to assist our guests to the best of our abilities, we hope to have you back at our property in the future as our valued guest.

10/10 Excellent

Jenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome!
Stayed 2 nights in Mar 2024
Response from Ethan - Operations Manager on Apr 6, 2024
Hi Jenny, Thank you so much for staying with us, we are happy to hear you had a great experience with our property and our staff. We hope to see you back!

10/10 Excellent

Steven, Beaumont

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ethan - Operations Manager on Apr 6, 2024
Hi Steven, Thank you again for staying with us and the 5/5 Review. We hope to see you back as our valued guest.

10/10 Excellent

James

Liked: Amenities
Housecoats! Excellent walkin bath.
Stayed 1 night in Mar 2024
Response from Ethan - Operations Manager on Apr 6, 2024
Hi James, thank you so much for the 5/5 review. We are happy to hear you had an excellent stay with us and found our rooms to your liking. We pride ourselves in providing excellent amenities and value that other properties in our price range do not offer. We hope to see you back in the future and thank you again for staying!

4/10 Poor

Philip

Business traveler, Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Noise ...
Stayed 1 night in Mar 2024
Response from Ethan - Operations Manager on Apr 6, 2024
Hi Philip, We are sorry to hear about your experience with the noise in the room. We did not hear any feedback from you on check out regarding your stay with us, and we always encourage our guests to contact the front desk for any concern with excessive noise especially during our quiet time periods. While our facility is vintage, we do offer ear plugs in each room to our guests who are lighter sleepers. We hope to have the opportunity to welcome you back in the future to provide a better experience, and we sincerely appreciate you staying with us.

10/10 Excellent

Xiaofan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 3 nights in Mar 2024
Response from Ethan - Operations Manager on Apr 6, 2024
Hi Xiaofan, Thank you so much for staying with us and we are happy to hear you found your room to be clean. We hope to see you again!

8/10 Good

Ken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 4 nights in Feb 2024
Response from Ethan - Operations Manager on Mar 24, 2024
Hi Ken, Thank you for the 4/5 rating. We are happy to hear your stay went well and we hope to have you back!

8/10 Good

Sheena

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ethan - Operations Manager on Mar 24, 2024
Hi Sheena, Thank you for the 4/5 review and we are happy to hear you had a good stay with us. we hope to have you back!

4/10 Poor

Kara

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There were people in the parking lot sitting in their car listening to loud music for a long time, at one point when I went outside to gather some things from my vehicle, the car followed me through the parking lot back to where my room was located. About an hour after, there were men outside my door arguing. I could hear the TV next door as well as people talking all night. Scary.
Stayed 1 night in Mar 2024
Response from Ethan - Operations Manager on Mar 23, 2024
Hi Kara, we would like to express how sorry we are that you felt any fear at Centro as it is our priority to ensure all of our guests are taken care of and comfortable. After check in, at check out and also during the occurrence, we did not receive any feedback from you regarding these issues which would have been immediately addressed as concerns like this take high priority. We can confirm that we have protocols in place to mitigate any safety issues including constant monitoring of the property as well as recorded surveillance, much like our industry partners. We encourage our guests to make any concerns known to our on-site team as they are trained and equipped to deal with any issues and could have perhaps put your mind at ease.Please reach out to us directly so we can better understand the situation to improve our guest experience and address any further concerns.

10/10 Excellent

Janadine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ethan - Operations Manager on Mar 22, 2024
Hi Janadine, Thank you for the 5/5 Rating! We are happy to hear everything went well and we hope to have you stay with us in the future.

10/10 Excellent

Santhosh

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Its nice and clean
Stayed 1 night in Mar 2024
Response from Ethan - Operations Manager on Mar 22, 2024
Hi Santhosh, Thank you for leaving a review, we are happy to hear you found your room to be clean. We would love to welcome you back to Centro as our valued guest.

10/10 Excellent

Yue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay in Centro next time visiting Calgary.
Stayed 1 night in Mar 2024
Response from Ethan - Operations Manager on Mar 22, 2024
Hi Yue, Thank you for the review! We are happy to hear and look forward to having you back.

10/10 Excellent

MAUREEN

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff! Easy access to Bow River pathway. Room is large and comfortable. Would stay here again.
Stayed 1 night in Mar 2024
Response from Ethan - Operations Manager on Mar 22, 2024
Hi Maureen, Thank you so much for the kind words! We are happy to hear your stay was to your satisfaction and we hope to have you back!

10/10 Excellent

Hernalyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the hospital. Good location Co-Op gas bar and shop very convenient.
Stayed 2 nights in Mar 2024
Response from Albert - Guest Services on Mar 16, 2024
Thank you for your wonderful review! We're thrilled to hear that you found Centro's proximity to the hospital convenient, and that you appreciated the convenience of the nearby shop. We look forward to welcoming you back for another great stay!

10/10 Excellent

Shelley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay and great cost value
Stayed 2 nights in Mar 2024
Response from Albert - Guest Services on Mar 16, 2024
Thank you for your lovely review! We're delighted to hear that you found Centro Motel to be a nice place to stay and our accommodation to be a great value. Your feedback is important to us, and we'll continue to strive for excellence in providing a positive experience for our guests. We hope to welcome you back soon for another enjoyable stay!

10/10 Excellent

Ken

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly reception, very clean unit, modern
Stayed 1 night in Mar 2024
Response from Albert - Guest Services on Mar 16, 2024
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with us, from our friendly reception to our clean, modern units. Your feedback is invaluable to us, and we're delighted that you enjoyed your stay. We look forward to welcoming you back soon!

8/10 Good

Elton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Albert - Guest Services on Mar 16, 2024
Thank you for your recent stay with us! We appreciate your rating and hope you had a comfortable experience overall. Your satisfaction is our priority, so if there's anything we can do to turn your next visit into a 5-star stay, please don't hesitate to reach out. We look forward to welcoming you back in the future!

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and good rooms.
Stayed 1 night in Mar 2024
Response from Ethan - Operations Manager on Mar 8, 2024
Hi Danielle, Thank you so much for the 5/5! We are happy to hear you found the room and the service our staff provide to be satisfactory, we hope to see you back!

10/10 Excellent

Van

Business traveler, Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Quiet place
Stayed 1 night in Mar 2024
Response from Ethan - Operations Manager on Mar 8, 2024
Hi Van, Thank you for the rating and staying with us! We hope to see you again.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ethan - Operations Manager on Mar 3, 2024
Hi Terry, Thank you for staying with us. We are happy to hear you had a good stay. We hope to see you back!

10/10 Excellent

Akshay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staffs are amazing
Stayed 3 nights in Feb 2024
Response from Ethan - Operations Manager on Mar 2, 2024
Hi Akshay, Thank you so much for the 5/5 review and we are happy to have had you! We hope to see you back.

10/10 Excellent

Claire

Stayed 1 night in Feb 2024
Response from Ethan - Operations Manager on Mar 22, 2024
Hi Claire, Thank you for the 5/5 rating! We are happy to hear everything went well. We hope to have the opportunity to welcome you back to our property in the future.

10/10 Excellent

Sapanjang

Liked: Cleanliness, staff & service, property conditions & facilities
The Frontdesk Punjabi manager is so helpful and friendly. Almost everything is fine except the absence of microwave.
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 11, 2024
Thanks Sapanjang for the shoutout. We are pleased that you enjoyed your stay!

10/10 Excellent

Cynthia

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised at how nice and clean the room was amd the amenities considering the price. Earplugs, robes, Earl Grey Tea and 4 big fluffy pillows on the king size bed. Small but cozy. 5 stars.
Stayed 1 night in Feb 2024
Response from Ethan - Operations Manager on Feb 25, 2024
Hi Cynthia, Thank you so much for the review! We are happy to hear you found your stay to be enjoyable. Pleasantly surprised is the best reaction we can receive. We hope to see you back!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Large clean rooms. Very good customer service. Motel on TransCanada, minimal traffic through night but gets busy after 6 am, when road noise was noticeable. Would stay again.
Stayed 1 night in Feb 2024
Response from Ethan - Operations Manager on Mar 3, 2024
Hi David, Thank you for staying and leaving a review. We are happy to hear you found your rooms to be clean and service to up to your expectation. We would love to have you back!

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Way above my expectations! Great value for your money! Highly recommend. Will definitely be back!
Stayed 1 night in Feb 2024
Response from Ethan - Operations Manager on Mar 3, 2024
Hi Denise, Thank you for staying! We are so happy to hear we exceeded your expectations and would love to have you back.

4/10 Poor

Robert

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ethan - Operations Manager on Mar 2, 2024
Hi Robert, We are shocked to hear about your stay being a 2/5 as on departure you mentioned that everything was satisfactory. Please reach out to us directly in order to better serve our guests better.

10/10 Excellent

Travis

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here twice now and both times we were happy with our stay. Rooms are nothing special but have been renovated and are clean. Would stay here again!
Stayed 2 nights in Feb 2024
Response from Ethan - Operations Manager on Mar 3, 2024
Hi Travis, Thank you so much for coming back! We are happy to hear that you enjoy staying with us and we hope to see you a third!

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay on a budget. No issues and I was quite comfortable.
Stayed 2 nights in Feb 2024
Response from Ethan - Operations Manager on Feb 18, 2024
Hi Rick, Thank you so much for staying with us and leaving a review. We are happy to hear you found our property to suit your needs. We hope to see you again!

8/10 Good

Haylee

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for accommodations. Only complaint was the walls as very thin so we could hear everything happening in the room next to ours which was very loud. Very clean room aside from stains on the duvet and robes provided. Would stay again while passing through Calgary.
Response from Ethan - Operations Manager on Feb 17, 2024
Hi Haylee, Thank you so much for taking the time to leave feedback on your stay at our property, we are pleased to hear you found value in your stay. We are sorry to hear about the stains you found on some of the linens in the room as that is not our standard, I will be in contact with the housekeeping manager and determine what went wrong with the robes and duvet. We always encourage our guests to let us know of any issues within the room as we would have provided you replacement robes and duvet. We hope to have you back!

10/10 Excellent

Aurelia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great...i wish rooms have microwave. Everything else is too good for a motel
Stayed 1 night in Feb 2024
Response from Ethan - Operations Manager on Feb 16, 2024
Hi Aurelia, Thank you so much for the kind words as that exceeding expectations is the best feedback we can receive as a property. We are pleased to hear you had a good stay and we would love to welcome you back in the future!

10/10 Excellent

Barrett

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Feb 2024
Response from Ethan - Operations Manager on Feb 16, 2024
Hi Barrett, Thank you for the 5/5 rating and we hope to see you again!

8/10 Good

Michael

Business traveler
Quaint boutique motel. Very friendly staff.
Stayed 1 night in Feb 2024
Response from Ethan - Operations Manager on Feb 16, 2024
Hi Michael, Thank you so much for the 4/5 review! We are happy to hear your stay went well and you had a good experience with our staff! We look forward to seeing you again!

8/10 Good

Florisel

Traveled with partner
Liked: Cleanliness, staff & service
The room was very clean and nice, checking was easy. The bed was uncomfortable.
Stayed 1 night in Feb 2024
Response from Ethan - Operations Manager on Feb 10, 2024
Hi Florisel, Thank you so much for staying. We are happy to hear you enjoyed your stay overall. We hope to see you back!

10/10 Excellent

Mary jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ethan - Operations Manager on Feb 3, 2024
Hi Mary, Thank you so much for the 5/5 review! we are happy to hear you enjoyed your stay with us and would love to welcome you back!

2/10 Terrible

Arunveer

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
This is not something that I thought to pay 219$ for two nights. I had really bad experience in monetary term. I wish I could have booked Airbnb way cheaper and better.
Stayed 2 nights in Jan 2024
Response from Ethan - Operations Manager on Jan 24, 2024
Hi Arunveer, We are sorry to hear your stay did not go well as we had heard prior. Regarding price point it appears that you had booked a room with two double sized beds for yourself only. The double bed rooms are priced in line with our market competitors, being higher in price as they require more materials and labor to accommodate more people. This comes as a shock to us as upon check in we received feedback during our post check in call that you were satisfied, additionally during check out we received feedback that your stay had went well. We understand that value is subjective, please reach out to us directly so we are able to further understand what went wrong with your stay so we can endeavor on our journey to provided some of the best value in the city with excellent service. Thank you again for staying and we hope to hear from you to better serve our guests ongoing.

10/10 Excellent

Maria Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Newly renovated clean and quiet place!
Stayed 1 night in Dec 2023
Response from Ethan - Operations Manager on Jan 24, 2024
Hi Maria Christina, Thank you for staying! we are happy to hear you had a good stay with us and found our room to be clean and quiet. We hope to have you back!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here. It’s basic but very clean. Beds are comfy and check in staff is always pleasant. They provide robes, mini fridge, coffee maker and even ear plugs. It’s in 16th so it’s easy to get to. It can be a bit noisy, but that’s what the earplugs are for! I like it here.
Stayed 1 night in Jan 2024
Response from Ethan - Operations Manager on Jan 27, 2024
Hi Sandra, Thank you so much for the detailed feedback on your stay with us, we are happy to have had you say in the past as well as your most recent. We are happy to hear you found our beds to be comfortable and the room amenities to suit your needs. We hope to have you back in the future on your next trip to Calgary!

10/10 Excellent

Kinga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 21 nights in Dec 2023
Response from Ethan - Operations Manager on Jan 24, 2024
Hi Kinga! thank you for staying with us and we are happy to hear you enjoyed your stay. We appreciate the 5/5 rating and would love to welcome you back to our property!

10/10 Excellent

Robert, Winnipeg

Stayed 1 night in Jan 2024
Response from Ethan - Operations Manager on Jan 24, 2024
Thank you for the 5/5 rating! We hope to see you back, Robert!

2/10 Terrible

Asadullah

Stayed 1 night in Jan 2024
Response from Ethan - Operations Manager on Jan 21, 2024
Hi Asadullah, We are shocked to hear of the 2/10 review as the feedback we received upon our post check-in call was that the room met your satisfaction, we did not hear any negative feedback from you upon check out either. Please reach out to us directly so we can further understand what went wrong with your stay as we endeavor to continuing providing excellent guest experience.