Ratings based on 589 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
92% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler

Posted Jun 30, 2015
Pros: Quiet, nice pool and waterslide.
Location: Mall and theatre close by
Staff was great, lots of fun for the kids at pool, especially the waterslide. Glad no pets allowed. Lots of variety for breakfast. Housekeeping staff were friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient for what we needed

Posted Jun 29, 2015
No complaints about the staff. Didn't eat breakfast at hotel, too many people at the breakfast area.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice for the price

Posted Jun 15, 2015
Pros: Friendly staff
Cons: Earlier breakfast!!!!!!!!!!
The hotel staff were very friendly and helpful, the room was pretty good, the pool was okay. Free breakfast is a great feature, but it starts too late on the weekend so we were unable to take advantage. For that reason alone, not sure if we will stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, AB

Good hotel close to the airport

Posted Jun 13, 2015
Good hotel, close to the airport, about a 10 minute drive to the zoo. Friendly helpful staff at front desk and at breakfast. Lacked a bit in cleanliness of the bathroom ( hair in sink and tub) but overall a good stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from calgary

Nice hotel

Posted Jun 13, 2015
Pros: Clean room. Great staff. And wonderful breakfast.
Cons: Nothing.
Location: Close to airport and hotel.
We love this hotel. Clean rooms and friendly staff. Great continental breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

Really Nice

Posted Jun 10, 2015
Had a great time. Very friendly staff. Breakfast was good. Location is good.
Comment from Hotel Management
Jun 14, 2015 by Manager, Hotel Management
Dear Valued Guest, Thank you for your kind feedback. We are glad you have enjoyed your stay at our Hotel with our friendly staff. We appreciate your stay and look forward to welcoming you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from o

Good hotel pool was awesome

Posted Jun 7, 2015
Hotel was good, we loved the pool it was the warmest pool we have been to so it was great for my kids! The room was fairly clean the bathroom door was filthy with dust and grim but the rest was clean. Also the room was crazy hot and we had the heat turned off.
Comment from Hotel Management
Jun 14, 2015 by Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time for sending us your feedback regarding your recent stay at our hotel. Your feedback is important to us and we will use this information to create an enjoyable experience for each of our guests. We thank you for your stay and we hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Nice facilities

Posted Jun 6, 2015
Pros: Breakfast and facilities.
Location: Walking distance to some shops nearby, buffet restaurant, Arbys and some other steakhouse.
Had a fun swimming time at the water slide and pool. Friendly staff. Good breakfast with waffles.
Comment from Hotel Management
Jun 14, 2015 by Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to send us your feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words.We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Camilla, Ontario

Hotel Close to Airport.

Posted Jun 2, 2015
Pros: Staff mostly.
Cons: The white bed spread was clean, but had black marks on it. Could have been eye make up. Anyway, made it look less than pleasing.
Location: Easy to get to the airport. Fast food nearby.
I stayed at the Comfort Inn because Expedia offered a great package, flight, hotel and car. I had to drive to Lethbridge for business purposes but returned the same day to the Comfort Inn. There was a problem with the sink drain, but it was fixed, rapidly by a very nice maintenance man. Overall a pleasant stay.
Comment from Hotel Management
Jun 14, 2015 by Manager, Hotel Management
Dear Valued Guest, We would like to thank you for taking the time for sending us your feedback. Your input helps us with our continuing efforts to provide excellent service and a great stay. See you soon!
2 out of 5
by A verified traveler

Security deposit issue

Posted May 28, 2015
Pros: Check-in staff was nice - the lady I called afterwards regarding the security deposit was rude!
Cons: Give clear information on security deposit!
Location: Hard to find, but convenient location for airport.
At check-in the hotel asked for a credit card and charged a $100 security deposit. At check-out I could not get a receipt, and when I checked my credit card 2 days later the charge was still there. I called the hotel and was told it could take up to 5 business days to be credited back. This is poor service - the least they could do was to inform the customer that this is the procedure!
Comment from Hotel Management
Jun 14, 2015 by Manager, Hotel Management
Dear Valued Guest, Thank you for your sending us your feedback. Upon check in, we do require valid credit card for preauthorization for incidentals and room deposit. We do not hold your funds, its the credit card issuing bank. For third party reservations, receipts are available through them because we have to direct bill them after you check out of hotel. I will share your comments with my staff. I appreciate your stay and hope to see you in future!!