Staff were very friendly and helpful. Stay was overall OK, but below the standards of Hyatt Hotels we have stayed at in other countries. Some wear and tear noticeable - such as the loose connection ports under the TV. Carpet in the room should be replaced, or thoroughly steam cleaned, strong odor in the room. WIFI in room only limited to 2 devices, which would make business travel to the hotel challenging if 2 people are sharing a room. 2 cell phones plus 2 laptops are 4 devices and if customers are forced to turn on and off one device to access WIFI on the other device, quite inefficient and cumbersome service from a top brand hotel. We paid $108 for breakfast in the room for 2 people, and it was satisfactory at best, didn't provide butter and jam so had to call down for it. Had issues with the parking pass not working at first, and also at check out when trying to leave the garage. Pool and hot tub was nice. Comparable to a stay at a hotel at half the cost.