Exterior

Reviews of Sandman Hotel & Suites Calgary South

3 out of 5
Sandman Hotel & Suites Calgary South
8001 11 Street SE, Calgary, AB

Reviews

8.4

Very Good

Rating 10 - Excellent. 498 out of 1002 reviews" "
Rating 8 - Good. 291 out of 1002 reviews" "
Rating 6 - Okay. 110 out of 1002 reviews" "
Rating 4 - Poor. 70 out of 1002 reviews" "
Rating 2 - Terrible. 33 out of 1002 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Phillip

Business traveler
Liked: Cleanliness
Disliked: Staff & service
I had the do not disturb sign on and while I was trying to shower in the morning house keeping kept trying to enter the room and knock on the door. Was an absolutely ridiculous situation.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kenneth, Sugar Land

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Tammy

Liked: Cleanliness
Person would not stay again. Poor parking. Room was ok. Noisy and near elevator and ice machine. At night I could hear someone snoring. Assume it was coming from room above.
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping and access to clients
Stayed 1 night in Apr 2024
Response from Sandman Management on Apr 11, 2024
Thanks, Robert, for the 5-star review. We so appreciate your business and hope to see you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sandman Management on Apr 10, 2024
Thanks, Michael for the review. We hope to see you again soon.

8/10 Good

Hadden

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Hotel was close to many shopping options. Bathroom could use some updating/repairs. Otherwise was a good stay.
Stayed 1 night in Apr 2024
Response from Sandman Management on Apr 8, 2024
Thanks, Hadden for the feedback. We will review your room you stayed in and ensure it's up to our standards. We appreciate you choosing Sandman Hotels and we hope to see you again soon.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sandman Management on Apr 9, 2024
WOW a 5/5. We must have made an impression. Thanks for staying with us and we hope to have another opportunity to host you again.

10/10 Excellent

MARISSA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sandman Management on Apr 8, 2024
Thanks, Marissa, for staying with us. We appreciate the 5/5 review and hope to see you again soon!

8/10 Good

Sherri

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Overall a nice hotel, great location, friendly service. The room was ok, mattress was firm but not uncomfortable, excellent pressure and shower head. I had two issues with the room, 1st the temperature was hot and the thermostat didn’t work, I could adjust the fan from the unit but still needed to keep the window open. 2nd was the door, looked like someone tried to break into the room, frame was cracked and one screw was completely loose. I felt safe in the hotel but it definitely needs to be fixed.
Stayed 3 nights in Mar 2024
Response from Benjamin Alanko on Apr 3, 2024
Thanks, Sherri, for the feedback. We will have our team take a look at your room and make sure these items you mentioned are repaired. Thanks for staying with us and we look forward to seeing you again.

10/10 Excellent

Sandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything in Sandman Calgary South. The friendly staff, access of shopping area, the place is clean & the restaurants are easy access with a very good parking.
Stayed 1 night in Mar 2024
Response from Benjamin Alanko on Apr 3, 2024
Thanks, Sandy, for the nice review. We are delighted to hear you enjoyed your stay and we look forward to seeing you again.

8/10 Good

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Location is great. Close to Costco, IKEA, restaurants. Staff is very helpful. The hotel does need some upgrades. Rooms are clean.
Stayed 1 night in Mar 2024
Response from Benjamin Alanko on Mar 29, 2024
Thanks, Pamela, for staying with us! We are in a GREAT location to many different shopping amenities. Glad you hear you had a nice stay. We hope to see you again.

10/10 Excellent

Sze Man

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went for my daughter's birthday and they gave us a free upgrade for a larger room with sitting area. There's also treats waiting for us in our room! The hotel is walking distance to Walmart and TNT, and short drive to farmers market, Ikea, zoo etc. We will definitely come back for our next visit!
Stayed 2 nights in Mar 2024
Response from Benjamin Alanko on Mar 29, 2024
Thank you, Sze Man, for staying with us. We are delighted to hear you enjoyed your stay with us. Happy Birthday to your daughter!! Woot, Woot!! We hope to have another opportunity to have you back as our guest in the near future. Travel safe.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Benjamin Alanko on Mar 25, 2024
Thanks, Mark, for staying! We hope to see you again.

8/10 Good

Rehana

Traveled with family
Liked: Staff & service, amenities
I liked the location and amenities around. However the hotel front desk told me moxies was open until midnight and my teen wanted dessert but we waited until after swimming since it was open late but it actually closed at 11. The pool area was very unclean, the pool was freezing, there is no accessible access into the pool so only my son went in. The hot tub is not hot. The coffee machine was not plugged in and the plug in was behind the dresser which we couldn’t move. We didn’t receive any VIP access as stated. Elevators very slow! It’s too bad because these little things would make this hotel awesome! I did explain these issues at check out and they just said oh really and that’s all.
Stayed 1 night in Mar 2024
Response from Benjamin Alanko on Mar 25, 2024
Hi Rehana, thank you for the feedback. We appreciate you and your family had the opportunity to stay with us and use our facilities. I'm sorry to hear about your issues that you encountered and hope this doesn't deter you from staying with us again. We will review with our team to ensure we do better. Have a wonderful day and travel safe.

8/10 Good

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Benjamin Alanko on Mar 25, 2024
Thanks for staying Gerry. We hope to see you again.

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were upgraded to a lovely suite which was much appreciated.
Stayed 1 night in Mar 2024
Response from Sandman Management on Mar 18, 2024
It's great to hear we took care of you, Michelle. We hope to have another opportunity to see you again.

10/10 Excellent

Nicholas

Stayed 1 night in Mar 2024
Response from Sandman Management on Apr 8, 2024
Thanks, Nicholas, for the 5/5! We appreciate you staying with us and hope to see you again.

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities
Comfirtable quiet room
Stayed 2 nights in Feb 2024
Response from Benjamin Alanko on Mar 11, 2024
Thanks, Matthew, for the review. Have a wonderful day and we look forward to seeing you again.

4/10 Poor

Bob

Traveled with family
Disliked: Staff & service
A few notes; - Very expensive for a place that only offers basic cable. No Netflix, steaming, etc. It’s 2024 - No safe in room - Bath tub didn’t drain quickly which was gross. - No night table on one side of a king, minor but annoying. - No housecleaning on the first morning. - Coffee machine from 1996. Seriously, what am I missing, it’s 2024 and 2024 prices for a 2001 room. Technology is cheap and perhaps some attention to details would go along way to improving what was a decent room.
Stayed 2 nights in Mar 2024
Response from Benjamin Alanko on Mar 11, 2024
Hi Bob, thank you bring these issues to our attention. We are sorry to hear that you had encountered them, and please know we will work on correcting them. We hope you will have a great day and look forward to seeing you again.

10/10 Excellent

Iris

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here after my recent surgery. One bedroom Executive king suite with washer dryer was perfect for our needs. I could sleep in the separate bedroom while hubby was able to be in the separate living room/kitchen area. It was perfect!
Stayed 3 nights in Mar 2024
Response from Ben Alanko on Mar 11, 2024
Thanks, Iris, for the kind review. I hope your surgery went well and that you are on your way to recovery. Glad to know the room worked out well for you. Have a great day and we look forward to seeing you again.

4/10 Poor

Michael irvin

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property is accessible to almost everything Dining, Grocery, Gastation,etc.Staff are very accomodating and friendly. One of the things I didn't like is the room are tiny compared to how it is advertise and it was HOT in the room.I already turned off the thermostat and still hot.Furnitures are very outdated and the worst one is the bathtub being clogged. Water drains super slow, youre feet are soaked in dirty water.
Stayed 1 night in Mar 2024
Response from Benjamin Alanko on Mar 4, 2024
Hi Michael,Thank you for your feedback and sorry to hear about your stay. I hope you had an opportunity to share your concerns with our Guest Support team. We will review your listed items to ensure this doesn't happen again. Please have a wonderful day and we hope to have another opportunity to see you again. Travel safe. Cheers!

10/10 Excellent

Rosendo, Medicine Hat

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service
Stayed 1 night in Feb 2024
Response from Benjamin Alanko on Feb 28, 2024
Thanks Rosendo, for the review. Have a great day and we look forward to you next stay with us.

10/10 Excellent

Valerie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always love staying. Great place if your traveling with pets.
Stayed 1 night in Feb 2024
Response from Benjamin Alanko on Feb 26, 2024
Thanks, Valerie, for staying with us. We love all fur babies!! We appreciate the kind words and look forward to seeing you again soon.

10/10 Excellent

Sarah

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great location, lots of food options nearby. Comfortable and clean. Good value for money.
Stayed 2 nights in Feb 2024
Response from Benjamin Alanko on Feb 26, 2024
Thanks, Sarah, for the nice review. We hope to see you again soon!

10/10 Excellent

Linda

Traveled with family
Access to hotels and Ikea
Stayed 1 night in Feb 2024
Response from Benjamin Alanko on Feb 26, 2024
Thanks, Linda, for staying with us. With our unique location, we have great access to many varieties of amenities and shops. Next time you choose to stay with us, please try our shop and stay packages. We'd love to see you again.

10/10 Excellent

Iryna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Big parking lot. Silence room. 3 restaurants. Free coffee and tea. Pool. Very good hotel
Stayed 3 nights in Feb 2024
Response from Benjamin Alanko on Feb 21, 2024
Thanks, Iryna for the nice review. We appreciate you staying with us and look forward to seeing you again. Have a wonderful day.

4/10 Poor

kyung hwa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Too old, dark and torn chairs
Stayed 1 night in Feb 2024
Response from Ben Alanko on Feb 21, 2024
Hi Kyung Hwa, thanks for staying with us. We will have our team review the room you stayed in to ensure it is up to our standards. We apologize for any inconvenience. We hope to see you again. Have a great day.

8/10 Good

Le Mai

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Feb 2024
Response from Benjamin Alanko on Feb 20, 2024
Thanks for staying!

8/10 Good

Iona

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a pet-friendly hotel with multiple options available for dining. Ordering in-room service from Moxie’s was super streamlined - allowed me to get a nice meal while not leaving my dog in the room alone. I didn’t hear anything through the night and had a really good sleep - bedding was good and could keep the room nice and cool for my northern pup. Have stayed here multiple times and will return.
Stayed 1 night in Feb 2024
Response from Benjamin Alanko on Feb 20, 2024
Thanks Lona, we appreciate your kind review. We look forward to your return. Cheers!

10/10 Excellent

Doug, Redcliff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location nice rooms restaurants has good food overall nice place
Stayed 1 night in Feb 2024
Response from Ben Alanko on Feb 14, 2024
Thanks, Doug, for staying with us. We appreciate your kind review.

10/10 Excellent

Morgan

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff are super friendly and helpful.
Stayed 1 night in Feb 2024
Response from Benjamin Alanko on Feb 12, 2024
Thanks, Morgan, for the kind words. We are delighted to hear you enjoyed your stay. We hope to see you again soon.

8/10 Good

Shelly

Liked: Cleanliness, property conditions & facilities
Little pricy but nice place to stay
Stayed 1 night in Feb 2024
Response from Benjamin Alanko on Feb 12, 2024
We appreciate your business and review. We hope to see you again soon.

6/10 Okay

Pamela

Traveled with partner
Liked: Staff & service
Good place to stay, unfortunately we were next to a stairwell and on the same floor as a young team of hockey players. Property was clean enough but the hot tub area had mud all on the deck from maintenance work and the rooms had wall paper peeling away and is need of some updating. Average stay for the price.
Stayed 3 nights in Feb 2024
Response from Benjamin Alanko on Feb 5, 2024
Thanks, Pamela, for the feedback. We will review the room and ensure we are up to our standards. Thanks for the stay and we hope to see you again.

10/10 Excellent

Marla

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for shopping
Stayed 1 night in Feb 2024
Response from Benjamin Alanko on Feb 6, 2024
Thanks, Marla, for staying with us. We appreciate the review and look forward to your next stay with us.

10/10 Excellent

Ronald

Stayed 1 night in Feb 2024
Response from Sandman Management on Mar 20, 2024
Thanks, Ronald, for the 5/5! We must have made an impression. Take care and we will see you again.

6/10 Okay

Prateek

Business traveler
Liked: Cleanliness, property conditions & facilities
Irrespective of the VIP access, i was given the room with garbage dump view. Very disappointed.
Stayed 1 night in Feb 2024
Response from Benjamin Alanko on Feb 5, 2024
Thank you for staying with us Prateek. Sorry to hear you weren't impressed with the room view. I hope you had an opportunity to share your concerns with our Guest Support team to rectify the issue. We hope to have another opportunity to see you again. Travel safe.

2/10 Terrible

Curtis, EDMONTON

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No upgrade offered.
Stayed 1 night in Feb 2024
Response from Benjamin Alanko on Feb 2, 2024
Hi Curtis, sorry to hear we missed offering you an upgrade. We will definitely review with our team. Please have a great day, and we hope to see you again.

6/10 Okay

Jami

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is fine but the area around there attracts a ton of sketchy people. I will revisit the hotel in a few months. maybe I caught it at a bad time.
Stayed 1 night in Jan 2024
Response from Benjamin Alanko on Feb 1, 2024
Hi Jami - we appreciate your feedback and sorry to hear you felt this way. Please know, we do have a 24hr team of employees on hand to assist you anytime required. We hope to see you again, travel safe!

4/10 Poor

Heather

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Great location, 2 great restaurants on site but our room was dirty and in need of some maintenance. Hallway carpet was also quite dirty.
Stayed 1 night in Jan 2024
Response from Benjamin Alanko on Jan 29, 2024
Hi Heather, Thank you for being a guest at our Hotel. Sorry to hear about your experience. I hope you had an opportunity to share your concerns with our Guest Service Team where they can help you. Have a wonderful day and we hope to see you again under better circumstances.

4/10 Poor

Patryk

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Lot of restaurants around
Stayed 5 nights in Jan 2024
Response from Benjamin Alanko on Jan 29, 2024
Hi Patryk, thanks for staying with us and we hope to see you again soon.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Jan 2024
Response from Benjamin Alanko on Jan 26, 2024
Thanks, Francisco, for the nice review. We hope to see you again. Travel safe.

2/10 Terrible

Cade, Lethbridge

Stayed 1 night in Jan 2024
Response from Benjamin Alanko on Feb 9, 2024
Hi Cade - we are sorry to hear that your stay wasn't as expected. We hope to have another opportunity to host you again under better circumstances.

10/10 Excellent

kimberley

Stayed 1 night in Jan 2024
Response from Benjamin Alanko on Jan 22, 2024
Wow a 5/5! We must have made an impression. Thanks, Kimberley for the review. We hope to see you again. Have a wonderful day!

6/10 Okay

Shannon

Stayed 3 nights in Jan 2024
Response from Benjamin Alanko on Jan 19, 2024
Hi Shannon, thanks for staying with us, we appreciate your feedback and hope to have you as our guest again in the near future.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Ideally located
Stayed 1 night in Jan 2024
Response from Benjamin Alanko on Jan 17, 2024
Thanks for the 10/10! We hope to see you again.

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at this hotel treated us like we were royalty😊 Everything about our stay was great!
Stayed 1 night in Jan 2024
Response from Benjamin Alanko on Jan 17, 2024
Thanks for the kind review! We appreciate your business and hope to see you again. Stay warm and travel safe.

8/10 Good

Aurel

Stayed 1 night in Jan 2024
Response from Benjamin Alanko on Jan 11, 2024
Thanks for staying Aurel. We hope to see you again soon. Stay warm.

6/10 Okay

Zakia

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Benjamin Alanko on Jan 11, 2024
Thanks for staying, Zakia. Have a great day, and we hope to see you again. Stay warm.

8/10 Good

Loris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Benjamin Alanko on Jan 11, 2024
We appreciate your feedback, Loris. Have a great day and we look forward to seeing you again.

6/10 Okay

Laurie

Liked: Staff & service
Disliked: Cleanliness
Average hotel. Tub and shower old with broken away caulking. Corners in the bathroom not clean. Walls scuffed and dirty. Carpet worn and needed a desperate shampoo. Bedding clean and bed comfortable. Three stars at best.
Stayed 1 night in Jan 2024
Response from Benjamin Alanko on Jan 11, 2024
Hi Laurie, Thanks for being a guest at our Hotel. We appreciate your business, and we will review your room and repair those deficiencies you've mentioned. Have a wonderful day and we hope to see you again soon.