Ratings based on 30 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 1, 2014
Great hotel, great location and great staff. Recommended for everyone.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 16, 2014
Good stuff. Nice rooms . The breakfast could be better
5 out of 5
Recommended
for Everyone
by j from miami

Great hotel

Posted Apr 13, 2014
I have stay in many hotels in Cali but I always stay here value ,nice staff comfortable room and free. Transportation to airport can't beat that,only con is wish I could ad the hotel transport to my room ,like they did in Bogota hotel Terra 100 added my taxi to my room then I paid everything with my credit card no need to carry cash for taxi
Comment from Hotel Management
Jul 13, 2014 by Yeny, Hotel Management
Good afternoon, Thanks for taking time to write your Comments about your stay with us. As a management team, we take all comments seriously, please in your next stay, you can ask in reception that the hotel transport can be add to you room. It is our commitment to make your stay satisfying and we are happy knowing that the kindness of our colleagues did was to fulfill this goal. Thanks. Cordially
5 out of 5
Recommended
for Everyone
by j from miami

Will always stay there when I go to Cali

Posted Mar 31, 2014
Everything there is so easy everyone there makes your stay enjoyable and they have a I can and yes attitude that is why on the 2nd when I return to Cali my hotel is the four point Sheraton they are on point always love that
3 out of 5
Recommended
for Everyone
by J. J. from Miami, FL

Very well located close to a nice commercial area

Posted Mar 30, 2014
Pros: Location and staff friendliness
Location: Good bang for the buck
Half way between North and South Cali which makes it ideal location to the area.
4 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted Feb 3, 2014 on Hotels.com
4 out of 5
Recommended
for Everyone
by Mark from Australia

Good stay in Cali, good location, good hotel

Posted Jan 31, 2014
Pros: Was a good solid 4 start experience
Location: Hotel is close to restaurants in Granada, try Pacifico, its a great spot, with excellent service and food. My favourite in Cali
Have had issues in Cali before with sub standard accomodation, so booked this hotel on the reputation of the group. I wasnt dissappointed. this is a good hotel, in a good location with solid 4 star facilities and staff who strive for 5 star service. The hotel is in Granada, close to some great restaurants and night spots. Will stay here every visit to Cali.
4 out of 5
Recommended
by Michael from Manizales, Caldas

Not expected from a Sheraton

Posted Jan 14, 2014 on Hotels.com
I stayed in suite 907 and was quite disappointed in the lack of personality and warmth of the room (although the broken AC unit added its own warmth). The magnetic key had to be replaced 3 times (locked out of my room). The hotel blamed my cell phone was the cause, even though it was in my other pocket. The shower door handle was broken so you only had a small screw to help pull the magnetic door open. The desk had no internet connection and wi-fi was spotty at best. Sitting room consisted of 2 chairs and a round table. Not very comfortable for conducting business. The outside balcony was filthy. The TV in the elevator displayed pictures of lavished rooms in their standard rooms. I would likely request 2 joining rooms if I decide to stay there on my next trip. Breakfast Buffet was quality enough. Hotel staff was very professional and front desk spoke reasonable English.
Comment from Hotel Management
Jul 14, 2014 by Yeny, Hotel Management
Dear Mr. Michael, Thanks for taking time to write your Comments about your stay with us. As a management team, we take all comments seriously and we are sorry so much for the inconvenience with the magnetic key, the shower door handle, internet connection. We will search for ways to make solutions for resolve this incident and satisfy all your needs. as well know you are the reason for our business. Thanks. Cordially
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Dec 24, 2013 on Hotels.com
friendly and professional
4 out of 5
Recommended
for Business Travelers
by DC Traveler from Washington DC

Nice experience

Posted Dec 10, 2013 on Hotels.com
I have stayed in this hotel twice this month and I like it very much. It's clean, nice and located in the middle of everything in Cali. The rooms are standard but clean. The pool is very tiny, and there are only two bed chairs around it in a very small roof deck, not what I expected. Other than that this hotel is good.