Ratings based on 111 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
99% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA

Great Hotel in the downtown core of Cali.

Posted Jul 24, 2015
Pros: Our room had a great city and mountain view and was very clean and comfortable. The staff was very helpful and very nice.
Cons: Nothing needs improving!
Location: The taxi cabs contracted to the Hotel were very clean and always available to take you anywhere we wanted.
The Four Points by Sheraton in Cali was perfect for our stay in Colombia. Everything we needed was provided and we felt safe and very comfortable at all times.
Comment from Hotel Management
Jul 28, 2015 by Yeny Henao, Hotel Management
Dear Mrs. Nancy. Thank you for taking the time and share with us your experience in our hotel, we are happy for your comments about the taxi cabs and our staff, It is our commitment to make your stay satisfying and we are happy having fulfilled your expectations. Best regards. Yeny Carolina Henao O. Quality Assurance Manager. Hotel Four Points by Sheraton Cali
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice room; Small pool

Posted Jul 5, 2015
The room was okay; however the pool is quite small and the couple of days we went to the pool there was nobody to ask for a drink or something.
Comment from Hotel Management
Jul 28, 2015 by Yeny Henao, Hotel Management
Dear Guest. Thank you for taking the time to describe your stay in our Hotel FOUR POINTS BY SHERATON CALI, it is very important for us, as this allows us to identify aspects that we are failing in the swimming pool area and so take the necessary measures to improve them. We Hope to see you again in the city to keep attending. Best regards. Yeny Carolina Henao O. Quality Assurance Manager. Hotel Four Points by Sheraton Cali
5 out of 5
Recommended
for Everyone
by A verified traveler from Tarkio, Missouri

North part of Cali a great location.

Posted May 4, 2015
Pros: The staff was outstanding. Catered to all my needs. Were there to help every time I need help.
Cons: I was completely satisfied with everything.
The staff was great. Very considerate to my handicap needs. Tried to make me as at home as possible. My overall experience at this hotel was great.
Comment from Hotel Management
May 19, 2015 by Yeny Carolina Henao, Hotel Management
Mr. Manuel. Thank you for taking the time to share your experience with us and for your valuable comments, it is our commitment to make your stay satisfying and we felt happy that the service and kindness of our colleagues accomplished this goal. Best regards. Yeny Carolina Henao O. Quality Assurance Manager. Hotel Four Points by Sheraton Cali
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Good value hotel close to all amenities

Posted Mar 25, 2015
Location: The best restaurants of the city are located at Granada, the gourmet zone of the city, five minutes away.
This is my 3. stay at this hotel. The Four Points is my prefered hotel in Cali. This property is alocated in a popular and safe area. The rooms and the bathrooms are spacious and very well designed. The staff owns the tipical courtesy and friendship of the colombian people.
Comment from Hotel Management
Apr 18, 2015 by Yeny Henao, Hotel Management
Dear Guest. Thanks for taking the time to write your comments about your stay with us. It is our commitment to make your stay satisfying and we are happy knowing that our transportation service, cleanness and service colleagues, made fulfill this goal. Best regards. Yeny Carolina Henao O. Quality Assurance Manager. Hotel Four Points by Sheraton Cali
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Panama

Nice town hotel for business travelers

Posted Mar 18, 2015
Four Points is a very nice place to stay, very comfortable and with great service. Also the restaurant is very good.
Comment from Hotel Management
Mar 22, 2015 by Yeny Henao, Hotel Management
Mr. Carlos. Thanks for taking the time to describe your stay in our Hotel and for your valuable comments, it is our commitment to make your stay satisfying and we are happy knowing that our facilities, kindness of our colleagues and our restaurant, made your stay comfortable We hope to see you again in the city to keep attending. Best regards, Yeny Carolina Henao O. Quality Assurance Manager. Hotel Four Points by Sheraton Cali
4 out of 5
Recommended
for Couples
by Alejandra from Bogotá

Muy buen hotel

Posted Mar 18, 2015 on Hotels
Muy buen hotel, excelente atención del personal. Desayuno muy rico y abundante. Regular la zona donde está ubicado.
Comment from Hotel Management
May 23, 2015 by Yeny, Hotel Management
Respetada señora Alejandra. Apreciamos por tomar tiempo para calificar su estancia en nuestro, es grato saber que la atención de nuestro personal y el servicio de desayuno dejaran en usted un recuerdo memorable, lamentamos no cumplir las expectativas respecto a la ubicación. Esperamos verla nuevamente en la ciudad para poder seguirla atendiendo! Cordialmente, Yeny Carolina Henao O. Quality Assurance Manager Hotel Four Points by Sheraton Cali
5 out of 5
Recommended
for Couples
by carlos from armenia

Recomendado.

Posted Feb 24, 2015 on Hotels
Bien, sin embargo deseaba un momento de relax en el jacuzzi, y nunca lo pudimos usar, pese a encontrar un aviso de reparación no se veía que le trabajaran, ya que la habitación se encontraba en el mismo piso del jacuzzi.
Comment from Hotel Management
May 2, 2015 by Yeny, Hotel Management
Respetado Señor Carlos. Ante todo le damos gracias por evaluar nuestros servicios a través de expedia, lamento mucho que no haya podido usar el jacuzzi, infortunadamente presentó fallas en el motor en días pasados y este debió ser retirado, por tal razón no se veía obra en esta área. Le ofrezco mis disculpas por los inconvenientes que esto pudo ocasionarle, esperamos verlo nuevamente en la ciudad para poder seguirlo atendiendo. Cordialmente, Yeny Carolina Henao O. Quality Assurance Manager. Hotel Four Points by Sheraton Cali
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Feb 9, 2015
Excellent experience, very good room , good amenities
Comment from Hotel Management
Apr 16, 2015 by Yeny Carolina Henao, Hotel Management
Dear Guest. Thank you for taking the time and share with us your experience in our hotel, we are happy for your comments about our rooms, we are always looking for ways to improve our service, we are happy to have met your expectations and we hope to see you again! Best regards. Yeny Carolina Henao O. Quality Assurance Manager. Hotel Four Points by Sheraton Cali
4 out of 5
Recommended
for Getaway With Friends
by Raymond from New York City

Safe PLace to stay in Cali

Posted Jan 31, 2015 on Hotels
Nice hotel in a safe part of the city with great service and great food. I would highly recommend this hotel to anyone visiting Cali Colombia.
Comment from Hotel Management
May 2, 2015 by Yeny, Hotel Management
Mr. Raymond. We want to thank you for choosing us and for taking the time to rate your stay with us , your comments valuable about location, food and service are very important for us. We hope to see you again in the city to keep attending. Best regards. Yeny Carolina Henao O. Quality Assurance Manager Hotel Four Points by Sheraton Cali
4 out of 5
Recommended
for Families
by Miguel

This traveler left a rating score only Posted Jan 30, 2015 on Hotels