Ratings based on 37 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
97% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from 100 Mile House, Canada

Good hotel in a good location

Posted Sep 18, 2014
We have been here the 3. time now. It is a good hotel for a decent price. Located close to all amenities and points of interests. The staff is friendly and the food in the restaurant as well as the breakfast buffet is good. I forgot an item in the bathroom with a value of about 100 Dollars and when I returned the other day, it was not there anymore, so it has been taken by someone. It was a bit disappointing but not really a big thing and to some degree I did understand.
Comment from Hotel Management
Oct 11, 2014 by Yeny, Hotel Management
Dear Guest. Thank you for taking the time for write about your experience in our hotel through Expedia. It is our commitment to make your stay satisfying and we are happy knowing that the food service and kindness of our colleagues, made fulfill this goal. We sincerely apologize for the inconvenience presented by the missing element is important for us to check this to make the follow-up. Once again, thank you and we hope to see you again in the city to keep attending.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Great Facilities Poor Customer Service

Posted Sep 1, 2014
Pros: Breakfast was awesome, they always welcome us
Cons: Customer Service does not reflect the franchise
Location: Great location
Breakfast was awesome, great variety and excellent service from the personnel in the restaurant. Bellboy was always courteous as well as the taxi drivers. In general services in the hotel were good however the hotel indicates that there is a free transfer from the airport, I arrived at 2 pm and they said the service was not available for my arrival. The Airport Transfers service information as indicated in the booking information is OVERSTATED. Not happy with front desk personnel, I had some issues with the taxes charged at check out, I was charged additional taxes that are charged only to the people who lives and works in Colombia and instead of bringing the manager to deal or contact somebody with accurate knowledge, three of them ambushed me with irrelevant information and wrong recommendations. The front desk personnel asked me to return to the airport and speak with the Immigration Officer and request a refund directly from them, this recommendation is outrageous. The front desk personnel only reflects lack of training in Customer service and problem solving capabilities
4 out of 5
Recommended
for Business Travelers
by Ramses from MA

Good, I will go back

Posted Jul 11, 2014 on Hotels.com
Good, I will go back
5 out of 5
Recommended
by Lissy M. from San Juan, PR

Great choice for a hotel in Cali.

Posted Jul 6, 2014 on Hotels.com
Service, food and overall experience was excellent. You feel very secure and welcome. The staff is very focused towards service.
Comment from Hotel Management
Sep 13, 2014 by Yeny, Hotel Management
Dear Mrs. Lissy, Thanks for taking the time to describe your stay in our Hotel FOUR POINTS BY SHERATON CALI and for your valuable comments, it is our commitment to make your stay satisfying and we are happy knowing that the food and kindness of our colleagues, made fulfill this goal. We hope to see you again in the city to keep attending. Best Regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 1, 2014
Great hotel, great location and great staff. Recommended for everyone.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 16, 2014
Good stuff. Nice rooms . The breakfast could be better
5 out of 5
Recommended
by John gooding from Colleyville

Cali stopover

Posted May 27, 2014 on Hotels.com
Great relaxing spot while awaiting bogota trip an trip to airport
5 out of 5
Recommended
for Everyone
by j from miami

Great hotel

Posted Apr 13, 2014
I have stay in many hotels in Cali but I always stay here value ,nice staff comfortable room and free. Transportation to airport can't beat that,only con is wish I could ad the hotel transport to my room ,like they did in Bogota hotel Terra 100 added my taxi to my room then I paid everything with my credit card no need to carry cash for taxi
Comment from Hotel Management
Jul 13, 2014 by Yeny, Hotel Management
Good afternoon, Thanks for taking time to write your Comments about your stay with us. As a management team, we take all comments seriously, please in your next stay, you can ask in reception that the hotel transport can be add to you room. It is our commitment to make your stay satisfying and we are happy knowing that the kindness of our colleagues did was to fulfill this goal. Thanks. Cordially
5 out of 5
Recommended
for Everyone
by j from miami

Will always stay there when I go to Cali

Posted Mar 31, 2014
Everything there is so easy everyone there makes your stay enjoyable and they have a I can and yes attitude that is why on the 2nd when I return to Cali my hotel is the four point Sheraton they are on point always love that
3 out of 5
Recommended
for Everyone
by J. J. from Miami, FL

Very well located close to a nice commercial area

Posted Mar 30, 2014
Pros: Location and staff friendliness
Location: Good bang for the buck
Half way between North and South Cali which makes it ideal location to the area.