Ratings based on 103 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Panama

Nice hotel in a centric location

Posted Jan 26, 2015
Very good hotel. Rooms are spacious and very well decorated and with soundproofed. The swimming pool is excellent with a full 25 M length. The only issue I had was the noise from the street in the first room facing the front of the hotel but it is probably because I'm used to sleeping with no noise.
Comment from Hotel Management
Jan 27, 2015 by Norma, Hotel Management
Dear Guest, Thank you for your wonderful comments, those are the words that make our staff feel that they have done a good job and also encourage their desire to continue making the best effort to exceed your expectations on every visit. That is why, I will be more than pleased to share your lovely review with the rest of the team. We Hope you will give us the opportunity to welcome you back as our guest on your next visit to Cali to offer you the best service you deserve. Cordially, Norma A.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Stay at InterContinental Hotel Cali, Colombia

Posted Jan 23, 2015
Pros: It is a very modern facility. The staff is very large relative to what I am use to seeing in similar hotes in the U.S.
Location: I didn't tour anything near by. The hotel has a very large pool and good recreational facilities.
This is outstanding hotel for a stay in Cali Colombia. It is very modern and has a large staff that very responsive to the patrons needs. The key staff speak English which is a big plus to any non-Spanish speaker. There are several restaurants and excellent meeting facilities for business meetings.
Comment from Hotel Management
Jan 26, 2015 by Norma, Hotel Management
Dear Guest, Thank you so much for such a wonderful review. Undoubtedly our staff will be more than pleased to know that you are a satisfied guest. We hope to be able to welcome you back again sometime soon. Cordially, Norma A.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Mexico

Nice Hotel

Posted Jan 19, 2015
Pros: Cozy beds
Cons: Service in the pool area, very poor.
Location: Excellent location, good restaurants arround.
Concierge attention: VERY GOOD! I went for a wedding and I got all I need. Dry clean service very fast, mini bar in the room complete and delicious food.
Comment from Hotel Management
Jan 22, 2015 by Norma, Hotel Management
Dear Guest, Thank you for such a wonderful comments about your last stay. It's always a pleasure to know that you are a satisfied guest . Your comments will be shared with our team because it encourages their desire to continue giving their best and offering the kind of attention you deserve. We hope to have the pleasure of your visit soon. Cordially, Norma A.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Denver, CO

Nice hotel - restaurant service really lacks.

Posted Jan 5, 2015
Pros: Rooms are nice
Cons: More attentive service.
Hotel was nice, but the restaurant menu fails to offer any appetizers and it took over 15 mins to have a server come to our table. When we wanted the check, took forever to track anyone down, too.
Comment from Hotel Management
Jan 19, 2015 by Norma, Hotel Management
Dear Guest, We would like to express our gratitude for taking the time to write your comments since they contribute greatly to improve our procedures and motivate our staff to optimize the services we provide. Please accept our apologies for the inconvenience you had on your last stay at the Restaurant area. Your comments were sent to the F&B Manager. We hope to continue having you as a guest in their future trips to the city of Cali. It will be apleasure for us to take care of you. Cordially, Norma A.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice stay in Cali

Posted Dec 26, 2014
Pros: Pool, gym, breakfast..
Cons: Better windows for the noise.
Location: Location is perfect
Everything was great. Enjoyed the location, staff, swimming, parking, and good internet.
Comment from Hotel Management
Dec 30, 2014 by Norma, Hotel Management
Dear Guest, Thank you for a wonderful review. It 's a pleasure to hear that you are a satisfied guest. We will share your comments with our staff because it encourages their desire to continue giving their best. We hope you will come back soon. Cordially Norma A.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Great place to stay.

Posted Nov 14, 2014 on Hotels.com
Everything was great, as usual. I have stayed here several times in the last two years. Rooms are clean, staff is very courteous and professional. The only thing that you should not count on is that "free wifi". Yes, technically there's wifi. Technically you are able to connect to a wifi network. Trying to send an email takes minutes, Trying to stay connected for work is impossible. Over the course of my many stays, I always let the front desk know, in the hopes that by my next trip it will be better. So far, no improvement.
Comment from Hotel Management
Jan 24, 2015 by Norma, Hotel Management
Dear Guest, Let us express our gratitude for taking the time to write your comments since they contribute greatly to improve our procedures and motivate our staff to optimize the services we provide. Please also accept our sincere apologies for the inconveniences and delay you had in your work schedule due to the wi fi signal and the frequent internet failures but be sure that telecom experts are working hard to solve these problems and give stability to the mentioned services. We are confident that you give us the opportunity to offer you our best service on your next visit to the city of Cali. Cordially, Norma A.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom hamburg

Excellent service, nice location

Posted Nov 1, 2014
Beautiful Pool and spa areas. Great breakfast. Excellent service. Great location. Lobby area nice, but needs and urgent refresh - design of furnishing is out of date. Dark areas, rather ugly. Does not motivate to sit and enjoy atmosphere.
Comment from Hotel Management
Nov 5, 2014 by Norma, Hotel Management
Dear guest, Thank you very much for your wonderful review. It's always a pleasure to find such a good comments about our hotel and the different services we offer but specially for the special attention of our staff, which makes the difference. We will share your note with them because it encourages their desire to always give the best. It's important to mention that we have we have forwarded your comments to the appropriate parties, so they will take the necessary steps to achieve our goal of consistent high quality for all our guests. We hope to be able to welcome you back again sometime soon. Cordially, Norma A.
5 out of 5
Recommended
for Business Travelers
by A verified travelerfrom Washington, DC

Hotel close to the city life.

Posted Oct 15, 2014
Pros: Personnel and service..
Cons: Can't think of anything..
Location: Downtown is very close, nice restaurants, bars, churches. This is the most central hotel in Cali.
I love this hotel. I've been staying there for over 30 years.
Comment from Hotel Management
Oct 18, 2014 by Norma, Hotel Management
Dear Guest, It's so satisfying to hear about the pleasant stay you had in our hotel during your last trip to Cali. It shows that our staff is making a great job and their efforts to provide our guests a qualified and warmth service, have yielded good results. We will share your nice review with them because they are a great motivation to continue offering their best. Remember you are always welcome in our hotel, your home in Cali, where you can enjoy our different facilities, good gastronomy and staff. Cordially, Norma A.
4 out of 5
Recommended
for Business Travelers
by Mdelatorrefrom Colombia

De las mejores opciones en Cali

Posted Oct 7, 2014 on Hotels.com
En la mayoría de los Inter que me he hospedado han cumplido con mis expectativas. En Cali no fue la excepción solo por su mal servicio y falta de atención, eso si les fallo mucho. El restaurante de sushi, espere 20 minutos y no me atendieron, salí a comer fuera del hotel. El SPA tiene un excelente servicio y atención, aún así les falta más ambientación.
Comment from Hotel Management
Jan 3, 2015 by Norma, Hotel Management
Dear guest, Thank you for taking the time to communicate your comments. We really appreciate all the feedback we receive from our guests, like you, because they enable us to target problems areas and encourage us to improve our internal processes. Please accept our sincerest apologies for the disturbances you experienced during your stay. We are really sorry and that is why we have forwarded your comments to the appropriate parties, so they will take the necessary steps to achieve our goal of consistent high quality for all our guests. Once again, thank you for bringing this matter to our attention and for your comprehension. Your business is valued and we hope you give us the opportunity to offer you our best attention and quality of service you deserve on your next visit to the city of Cali. Cordially, Norma
5 out of 5
Recommended
for Personal Event
by Johnnyfrom from Miami

Great service

Posted Sep 17, 2014 on Hotels.com
Great service, all personal were very helpful, the room was great, and the restaurants inside the hotel are very good. Taxis are ready if you want to go out. The hotel location is great because is close to points of interest in Cali.
Comment from Hotel Management
Nov 29, 2014 by Norma, Hotel Management
Dear Guest, Thank you very much for your wonderful comments. I am very pleased that you were so happy with your stay. I will forward your lovely review to the rest of the team. We hope to be able to welcome you back again sometime soon. Cordially, Norma
Comment from Hotel Management
Nov 22, 2014 by Norma, Hotel Management
Thank you very much for your wonderful comments. I am very pleased that you were so happy with your stay with us. Do not doubt that every special detail mentioned in the feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We hope to welcome you back soon and never forget that the InterContinental Cali Hotel is your home in this city and country. Cordially, Norma A.
Comment from Hotel Management
Nov 22, 2014 by Norma, Hotel Management
Dear Guest, Thank you very much for your wonderful comments. I am very pleased that you were so happy with your stay with us. Do not doubt that every special detail mentioned in the feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We hope to welcome you back soon and never forget that the InterContinental Cali Hotel is your home in this city and country. Cordially, Norma A.