Indoor spa tub

Reviews of Grand Hotel "Château de Sully" - Piscine et Spa

Grand Hotel "Château de Sully" - Piscine et Spa
Route De Port En Bessin, Sully, Calvados

Reviews

8.8

Excellent

Rating 10 - Excellent. 83 out of 152 reviews" "
Rating 8 - Good. 48 out of 152 reviews" "
Rating 6 - Okay. 14 out of 152 reviews" "
Rating 4 - Poor. 5 out of 152 reviews" "
Rating 2 - Terrible. 2 out of 152 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Nicholas, Radcliff

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Property around the Chateau is nice, and the countryside setting is OK. The building itself is old, with horrible wallpaper in the rooms, no AC, and no elevator. Bags have to be carried up a lot of stairs, with no railings for the upper floor. The lack of AC means the rooms get very warm, unless you open the windows - but there are no screens and plenty of bugs come into the room (mosquitoes, various flies, moths, and spiders). The staff was very friendly and helpful, the massage was good at the spa, and the food at the restaurant was excellent. It was isolated from town, with no available transportation except our car and no food delivery available.
Stayed 4 nights in Oct 2023

8/10 Good

Carson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful hotel and grounds. It was a short drive into Bayeux and to the Normandy battle sites. Breakfast was nice.
Stayed 1 night in Sep 2023

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

Marian

Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed
Very disappointing. Hotel has been bought and they are going to start renovations in the fall. Hotel has probably not been updated for 40 years. Our sink was cracked, the felt welting on closet doors was falling off. A light in the hall blinked all night. The carpet behind the front desk was taped down due to wear. Staff was very kind. They are embarrassed by the state of the hotel. My kids had better dorm rooms!
Stayed 3 nights in Sep 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property,refined and relaxed. Marie at front desk was delightful and oh so accommodating to my family and I. Watched her man the front desk,act as bartender,make restaurant reservations and a charcuterie for my hungry grandchildren all at the same time!!! So kind and helpful
Stayed 3 nights in Jul 2023

10/10 Excellent

Donald

Stayed 1 night in Jun 2023

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

8/10 Good

peter, Niagara on the Lake

Liked: Cleanliness
Stayed 6 nights in Jun 2023

10/10 Excellent

Stav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exellent hotel
A wonderful hotel inside an ancient castle in a charming and amazing place. An exceptional restaurant inside the hotel, an indoor pool with warm water, a jacuzzi and a sauna, everything is clean and beautiful, the staff is very helpful and nice
Stayed 2 nights in May 2023
Response from Maryline on Jul 31, 2023
Dear Madam, all our team is really involved in proposing nice experience to their guest. We are really happy if you spend a nice time with us

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very short but pleasant stay in beautiful surroundings and with impeccable service from friendly staff.
Stayed 2 nights in May 2023

8/10 Good

Aurore

Traveled with partner
Liked: Cleanliness, staff & service
Great stay overall !! The venue looks beautiful. We didn’t get to enjoy the amenities as we didn’t have enough time. The room was a bit old but the bathroom was beautiful and products are from Nuxe, loved that !!
Stayed 1 night in May 2023

10/10 Excellent

Ron, Layton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Chateau de Sully is an excellent hotel experience! Absolutely gorgeous historical property that makes one feel like a Duke or Dutchess. Very professional and friendly staff take care of your every need. The breakfast was also exceptional! Just perfect!

10/10 Excellent

Alain

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. The chateau is stunning and the staff is friendly.
Stayed 3 nights in May 2023

6/10 Okay

Glen

Stayed 3 nights in Oct 2022

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay in a beautiful setting
A lovely stay in a beautiful setting. The welcome was warm, the service was excellent and the stay delightful. The restaurant was delicious and a recommended adventure for dinner! Beautiful views all around.
Stayed 2 nights in Sep 2022

10/10 Excellent

Rene

Stayed 2 nights in Sep 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could Not have enjoyed our stay more
Breakfast and our 3 hour, 6 course dinner was absolutely amazing! The setting was beautiful and the staff were incredible. Very, very convenient to Beaux and Normandy if visiting the historic sites.
Stayed 2 nights in Jul 2022

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

RHONDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful French Chatau, pictures don't do justice. This Chateau sets on Acres of manicured grounds. The food and wine was fantastic!
Stayed 2 nights in Jun 2022

8/10 Good

Srikanth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place weird bathrooms expensive and the spa did not have any facilities. It’s location was amazing lots of greenery
Stayed 1 night in Apr 2022

10/10 Excellent

David

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Wonderful Castle that is immaculately maintained with staff that go above and beyond to make your stay special. I've travel extensively and this property is world class and can't say enough about Gregory the general manager and all his staff who treat you like royalty and make you feel like home in this prestigious castle.
Stayed 3 nights in Mar 2022

8/10 Good

Verified traveler

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The chateau is absolutely wonderful. The grounds are beautiful, the staff were amazing and the location is perfect for visiting the D-Day beaches.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Wonderful setting, lovely building, staff great. The room had low ceiling, although of a high standard, perhaps we should have asked for another? The food was top quality although a little too pretentious for for our taste, and I was disappointed that the French wine was soo expensive!
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good location, good parking. Shower system was a mess ; had to sit in the tub and hand-hold the shower head. No shower curtain or doors. Also, no washcloths.
Stayed 2 nights in Jul 2019

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint and Quiet with Character
We spent a few nights here while on our honeymoon. What an absolutely beautiful and relaxing hotel! We enjoyed everything about this place. It is charming, quaint, and comfortable. The staff is friendly and hospitable. Our room was spacious and comfortable. We had dinner there one night and it was probably the best meal of our lives. I hope to come back some day!
Stayed 2 nights in Jun 2019

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chateau Sully
The chateau is set in amazing grounds with well kept gardens within easy reach of the Normandy coastline. The service was excellent all stall were very attentive friendly and helpful everywhere was spotlessly clean the food in the Michelin starred restaurant was amazing. We booked a standard room and was expecting a king size bed and was disappointed this was not the case with no mini bar and the shower was very cubicle was vey small.
Stayed 5 nights in Jun 2019

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location just outside of town. Very good restaurant. Room was adequate. Good wifi.
Stayed 4 nights in May 2019

8/10 Good

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really a beautiful property with a wonderful view. A short distance out of Bayeux.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Lovely historical setting and great Michelin star restaurant. Convenient for car.
Stayed 3 nights in May 2019

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big Hotel, small room
We spent the last couple of nights at this hotel, following a 2 week road trip around Europe. The building and grounds are beautiful and the hotel staff friendly and helpful. Like most of the hotels we stayed in during this trip, all booked through Hotel.com, we found that the room was much smaller than the ones on the hotel website. I am starting to think they keep those rooms back for the customers who book direct with them and not through Hotels.com, to whom they always give their customers the smaller rooms! Our roof was on the top floor with sloping ceiling under the eaves. It was decorated in a certain 'style', which we found a bit oppressive in that all the walls and soft furnishings were in the same floral design. Being a small room it was a bit too much! That said the Hotel was nice, in a great location about 10 minutes outside Bayeux and we would go there again (as long as we dont get the flowery room).
Stayed 2 nights in May 2019

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
The view driving into the chateau is beautiful however, our enjoyment ended there. We had booked our stay at least 8 months prior to our arrival. We checked in at 6 PM and were given the last remaining room. The room was not what we had booked and we were disappointed. The chateau has a nice dining room however we were so disappointed with our room and the response from the front desk that we chose to eat elsewhere. In the morning, my husband attempted to use the pool however it was not open.
Stayed 1 night in May 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful French Chateau
A truly delightful stay. Warm reception and friendly staff.
Stayed 2 nights in May 2019

8/10 Good

Jacqueline, Honolulu, HI

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely chateau in a wonderful setting, accessible to all of the must-see sights of Normandy. Highly rated restaurant. Good breakfast buffet with hot and cold options, fresh fruits. Very good coffee! The grounds are wonderful, well landscaped, many birds.
Stayed 4 nights in Apr 2019

8/10 Good

Arjan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Teresa, Good access to the petrobas towers and "western" s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serene and elegant chateau ideal base for Bayeux
Super relaxing to be in the quiet of the countryside though also not far from Bayeux. It was difficult to find in the dark with our satnav not quite picking it up. Really spacious room and period decor but also all expected facilities for a quality hotel. Breakfast was continental only. The chateau had a calm feeling. the spa pool, sauna, hot tubs and gym were all good. For our short stay we couldn't make the most of them but it is definitely a place to revisit. we came to see the Bayeux tapestry but there's a lot more to do in this area than we expected. A great holiday destination for those interested in WW2.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friend of WWII D-Day survivor
Wonderful place to stay in Normandy and see the WWII history.
Stayed 5 nights in Oct 2018

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip to see WWII veteran honored.
Stayed 4 nights in Oct 2018

6/10 Okay

Karen, Poole

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Quiet location
The food was excellent, the service was good and the staff were very efficient. However, the drinks in the bar were extortionate ( a single shot G&T was €18). The hotel did not resemble the pictures shown on the website. The whole complex was very “tired”! The sink in our room was cracked (definitely an old crack as it was very discoloured) and the shower leaked under the bath screen leaving the floor in pools of water. Whats more you couldn’t even open the fridge that was in the room.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Roberta

Liked: Staff & service, property conditions & facilities
It was fun to stay in a Chateau. We were there in the off season and mid week so for one of the two nights we stayed, we were the only guests. The first night there was two other people. So, it felt a bit awkward because we were the only ones. Otherwise, the location was good for us as we explored the D-Day beaches and spent time in Bayeux. The Chateau itself is lovely. They could update the the room we were in with fresh paint but overall it was a nice experience.
Stayed 2 nights in Apr 2018