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Reviews of Hôtel Barrière Le Normandy Deauville

5 out of 5
Hôtel Barrière Le Normandy Deauville
38 Rue Jean Mermoz, Deauville, Calvados

Reviews

8.8

Excellent

Rating 10 - Excellent. 302 out of 540 reviews" "
Rating 8 - Good. 159 out of 540 reviews" "
Rating 6 - Okay. 47 out of 540 reviews" "
Rating 4 - Poor. 24 out of 540 reviews" "
Rating 2 - Terrible. 8 out of 540 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

ran

Traveled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Hotel need an update
Stayed 4 nights in Sep 2023

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Nickhil, Los Altos

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with the service and cleanliness and customer service.
Stayed 3 nights in Sep 2023

10/10 Excellent

Allen

Stayed 4 nights in Aug 2023

10/10 Excellent

Irina, Brooklyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, excellent service, and close to the beach and boardwalk. Casino on sight. Tons of stores and restaurants around.
Stayed 4 nights in Jul 2023

10/10 Excellent

Frederique, houston

Traveled with partner, Traveled with pets
Liked: Amenities
Beautiful old hotel with friendly staff Great bar and restaurant Surrounding is beautiful and close to the beach and everything
Stayed 1 night in Jul 2023

10/10 Excellent

Mathieu

Stayed 1 night in Jul 2023

4/10 Poor

Astrid

Traveled with family
Disliked: Staff & service, property conditions & facilities
The swimming pool and haman are very old, mold in the showers. Staff wasnt always friendly. Rooms are nice
Stayed 2 nights in Feb 2023

8/10 Good

marie-claude

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a beautiful Normandy-style historical property located across from the Deauville beach and close to the center of town. The reason we picked that property over similar ones was the Diane spa. We were however very disappointed by the indoor pool that was much smaller than it appeared to be on the hotel website and in dire need of renovation. The wall showers outside the hammam and sauna were broken, and only half the private showers were working properly; many of the lockers were also not working. But the two massages we booked were great and the staff at the spa was very nice.
Stayed 1 night in Sep 2022

8/10 Good

LEONARD

Liked: Staff & service
All good, except water pressure is so poor. It makes very difficult to take a shower.
Stayed 3 nights in Sep 2022

10/10 Excellent

Terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional service
Stayed 3 nights in May 2022
Response from Jean-François PLANTEBLAT on Jun 13, 2022
Dear Terry, We would like to thank you for give us your feedback after your recent stay at hotel Le Normandy. We are always happy to know that our guest have a good time in our house. Let me share your comment with all our staff. We hope welcome you again during another stay at Deauville, Sincerely, Jean-François PLANTEBLAT - General Manager

6/10 Okay

david

Stayed 1 night in Mar 2022

8/10 Good

Kate

Traveled with family and small children, Traveled with family
Liked: Cleanliness, property conditions & facilities
Gorgeous hotel but found that the service was lacking; the restaurant was very long and the food was mediocre. Our mini-bar was not replenished for more than 2 days, our espresso machine was broken. I asked repeatedly for it to be replaced (over a 4-night stay) and it never was. The room service team was very slow to pick up dishes/ clean the hallways often filled with many trays. The bathroom was in desperate need of renovation.
Stayed 2 nights in Dec 2021
Response from Cyril Casabo on Jan 5, 2022
Dear Madam, We would like to thank you for taking the time to tell us what you thought of your recent stay at Le Normandy Hotel. We have taken note of your comments and are very sorry that some services did not meet all your expectations. We regret that we were unable to provide you with a stay that met your expectations. The necessary steps have been taken to improve the quality of the restaurant and the services mentioned. We look forward to welcoming you back. Sincerely, Cyril Casabo General Manager

6/10 Okay

Colin

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointing
Chambermaid service did not meet expected standards. Bath robes were very tatty and threadbare. the air conditioning did not work so they had to provide an electric heater. We also had other issues which the hotel did their best to resolve
Stayed 5 nights in Nov 2021

8/10 Good

Antoine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021

10/10 Excellent

Expedia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was amazing in spite of the rain.
Stayed 1 night in Oct 2021

2/10 Terrible

Sally

Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very comfortable and enjoyable few days in a great central location. The only complaint would be the poor coffee choice at breakfast.
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay in Deauvile!!
5 star hotel in Deauville. At first a bit doubtful about the value for money, but friendly staffs (all English speaking), nice breakfast, clean rooms, good location… all met our expectations! Would like to come back!
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Deauville, beautiful setting and lots of character
Stayed 2 nights in Jul 2021

6/10 Okay

ksenia

Traveled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 6 nights in Aug 2020
Response from Cyril CASABO on Aug 17, 2020
Chère ksenia, Nous vous remercions de votre notation, suite à votre récent séjour au sein de notre établissement. Au plaisir de vous recevoir à nouveau prochainement, Sincèrement, Cyril CASABO - Directeur Général

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2020
Response from Cyril CASABO on Aug 17, 2020
Cher Anonymous, Nous vous remercions de votre notation, suite à votre récent séjour au sein de notre établissement. Au plaisir de vous recevoir à nouveau prochainement, Sincèrement, Cyril CASABO - Directeur Général

8/10 Good

Erez

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Cyril CASABO on Aug 15, 2020
Cher Erez, Nous vous remercions pour votre très bonne notation. En espérant vous revoir bientôt au Normandy, Bien sincèrement, Cyril CASABO - Directeur Général

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from SR on Jul 30, 2020
Cher Client, Nous vous remercions de votre retour, et nous espérons que malgré votre notation mitigée, vous avez passé un agréable séjour au sein de notre établissement. Sincèrement, Cyril CASABO - Directeur Général

8/10 Good

Come

Liked: Cleanliness, property conditions & facilities, room comfort
Geat but don t take breakfast
Great location, hotel is beautiful and clean , the only black point is the breakfast it is really not acceptable from a hotel of this standing and service was poor , other than that great place
Stayed 1 night in Jun 2020
Response from SR on Jul 30, 2020
Dear Come, Many thanks for your feedback regarding your recent experience in our establishment. Please be aware that we are constantly striving to improve and that your comments and feelings help us to go in this direction. We hope that you will renew your trust in us, Sincerely, Cyril CASABO - General Director

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Well positioned but tired “family resort”
The hotel is in need of a revamp. It is not up to standard of the general expectation of a 5 star establishment. Avoid if couples or single. The hotel is geared towards a “family resort” feel with a children’s club and related amenities. The staff were very friendly and always willing to assist. Great location - central and walking access to the beach and casinos.
Stayed 2 nights in Feb 2020
Response from SR on Jun 23, 2020
Dear Client, Thank you for taking the time to share your impressions following your recent visit to the Hôtel Barrière Le Normandy. We sincerely regret to learn that your experience with us did not live up to your expectations. We hope, however, that we will have the opportunity to welcome you again, Sincerely, Cyril CASABO - Managing Director

6/10 Okay

sophie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Lost its class
The room were not ready by 3 pm, we had to wait one hour, the day after the did not di the room until 4 pm. No one in the reception at night, as my husband and other customers were going out to smoke, there was nobody. Very impersonal hotel, staff is nice but lost ...
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from SERE on Feb 19, 2020
Cher Client, Un chaleureux merci pour votre notation de 5/5, à la suite de votre récente expérience à l'Hôtel Barrière Le Normandy. Sincèrement, Jérôme LIMOGES - Directeur Général

10/10 Excellent

Robert, Houston

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Without a doubt the best hotel in the area. From service, room and food and bar all 5 star quality.
Stayed 4 nights in Jan 2020
Response from Jérôme LIMOGES - Managing Director on Jan 21, 2020
Dear Robert, We are delighted to read your feedback, and thank you for your compliments.We were pleased to share all of them with our staff members. We really do hope to have the pleasure of welcoming you soon in Deauville. Best Regards, Jérôme LIMOGES - Managing Director

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having stayed at the Barrier group in Le Touquet and in Cannes we decided to book a deluxe room at Le Normandy. We received a very friendly welcome when checking in and decided to upgrade our room to a sea facing at minimal cost really but with much bigger bed. The Belle Epoque restaurant is highly recommended over Christmas with a greta choice of sea food including lobster. The hotel bar has a lovely ambience to it with a friendly pianist. The cocktails can be pricy but I suppose that is what is takes to keep out all the tourist that want to visit the bar during Christmas :-) Overall a good experience and a lovely town full of good French and Italian restaurants. The beach is also fantastic, even in winter.
Stayed 6 nights in Dec 2019
Response from TCH on Jan 10, 2020
Dear Guests, Thank you so much for all your kind comments, that we shared with all our staff members. We really do hope to have the pleasure of welcoming you again in Deauville. Your sincerely, Jérôme LIMOGES - General Manager

8/10 Good

Nancy

Stayed 4 nights in Dec 2019

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Time travel!!
We had a relaxing stay and enjoyed all the amenities of the hotel, indoor pool, kids club, etc. The meals are very over priced, notably breakfast, so it is important to think ahead about restaurants in the area like Trouville. Otherwise, it is a great getaway, and you feel a bit lost in time!
Stayed 1 night in Oct 2019

8/10 Good

Alina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Elizabeth

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class, lovely room
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. View of the Channel, walking distance to shopping and great restaurants. Reception staff could be more welcoming. However, we were very happy to see all the staff with American Flag pins on their lapels. Great breakfast buffet.
Stayed 1 night in Sep 2019

10/10 Excellent

Sue

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is first rate. The staff was very knowledgeable and friendly. Breakfast in the beautiful dining room is awesome. We were delighted by our room which was beautifully appointed. The nightly chocolates on our pillows was the perfect ending to our day.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms could have been a little cooler at night.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to beach and Olympic pool. No charge at pool for hotel guests
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Absolutely love this hotel and have stayed many times. Full of character, wonderful rooms and perfect location.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deauville is a great place someone like the Hamptons for New York. This particular hotel is right on the beach, is really a classic spot.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel with outstanding service! Front desk staff went above and beyond to accommodate us.
Stayed 3 nights in Jun 2019

10/10 Excellent

Douglas, Buffalo, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Don’t waste your money. Beautiful place - amazing grand hotel but simple requests proved very hard
Stayed 1 night in May 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018