Front of property

Reviews of Le Grand Hôtel Cabourg - MGallery

5 out of 5
Le Grand Hôtel Cabourg - MGallery
Les Jardins du Casino, Cabourg, Calvados

Reviews

9.2

Wonderful

Rating 10 - Excellent. 279 out of 413 reviews" "
Rating 8 - Good. 102 out of 413 reviews" "
Rating 6 - Okay. 20 out of 413 reviews" "
Rating 4 - Poor. 9 out of 413 reviews" "
Rating 2 - Terrible. 3 out of 413 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was First class from the rooms to the staff to the facility and the restaurant. I wouldn't stay anywhere else if I was on the Normandy coast.
Stayed 2 nights in Sep 2023
Response from Alice Thackeray - Front Desk Manager on Sep 28, 2023
Dear Linda, We thank you very much for taking the time to write a review following your stay in our hotel ! It was a pleasure to welcome you in our hotel! We hope to see you again soon in Cabourg, Kind regards

8/10 Good

Keith

Traveled with partner
Liked: Staff & service, property conditions & facilities
The history.
Stayed 2 nights in Sep 2023
Response from Christelle KERGOAT - Room Division Manager on Sep 15, 2023
Dear M. Minkhorst, We thank you for your review following your stay at Le Grand Hôtel de Cabourg. We strive to provide our guests with an exceptional and unforgettable experience, and we are thrilled that you chose our establishment for your stay in Normandy. We look forward to welcoming you back very soon.Kind regards,

6/10 Okay

Alexander

Traveled with family
Disliked: Amenities, property conditions & facilities
Incredible place but the hotel is dated and needs to be preserved/renovated. No HVAC and limited staff/services. The Casino was unwelcoming. Really a shame as it has the potential to be amazing and the town is even more charming that Deauville.
Stayed 4 nights in Sep 2023
Response from Christelle KERGOAT - Room Division Manager on Sep 15, 2023
Dear M. Whittemore,Thank you for taking the time to share your feedback. Although we would have preferred your experience to have been more enjoyable, your feedback and impressions are very important to us, as they help us improve our services on a daily basis. The satisfaction of our customers is our priority, but apparently we did not succeed this time. We take good note of your remarks.Our rooms are fully equipped with air conditioning. Our CSR policy imposes a room temperature of 19C in winter and 24C in summer.We are sorry to hear that the Casino was unwelcoming. You can count on me to forward your comment since the Casino is not part of our hotel.If you give us the opportunity to regain your trust, we will be happy to offer you the best that our customers look forward to every day.Kind regards,

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Stay Helpful Staff Extremely Clean Great Food in particular Room Service
Stayed 4 nights in Aug 2023
Response from Alice Thackeray - Front Desk Manager on Sep 6, 2023
Dear Sir, We thank you very much for your review following your stay in our hotel ! It is a pleasure to read that you enjoyed the staff and the room service. We hope to see you again soon in Cabourg!Best regards,

8/10 Good

Martin, Scarborough

Stayed 2 nights in Jun 2023
Response from Christelle KERGOAT - Directrice de l'Hébergement on Jul 27, 2023
Cher Monsieur, Nous vous remercions pour votre avis suite à votre séjour au Grand Hôtel de Cabourg.Toute l'équipe espère pouvoir vous accueillir à nouveau prochainement dans notre belle maison de bord de mer.Bien à vous,

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT LONG ENOUGH
We have not booked one night as we were passing thru …but we wish we could have stayed longer. Service was excellent, room fabulous & the town just perfect. We will definitely stay longer next time …
Stayed 1 night in Jun 2023
Response from Christelle KERGOAT - Room Division Manager on Jul 1, 2023
Dear Madam,We very much appreciate your comments regarding your stay at the Le Grand Hôtel Cabourg - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Christelle KERGOAT - Room Division Manager

10/10 Excellent

Manon, clewiston

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Elated! Everything was perfect. View is amazing.
Stayed 3 nights in Jun 2023
Response from Christelle KERGOAT - Room Division Manager on Jul 1, 2023
Dear Madam,We very much appreciate your comments regarding your stay at the Le Grand Hôtel Cabourg - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Christelle KERGOAT - Room Division Manager

10/10 Excellent

CARL

Stayed 1 night in Jun 2023
Response from Alice Thackeray - Chef de Réception on Jul 13, 2023
Cher Carl, C'est avec grand plaisir que nous prenons connaissance de vos impressions suite à votre séjour parmi nous. Nous espérons vous revoir bientôt à Cabourg, Bien cordialement,

10/10 Excellent

Margaret

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Alice Thackeray - Chef de Réception on Jul 13, 2023
Chère Margaret, Toute l'équipe du Grand Hôtel se joint à moi pour vous remercier pour votre retour! Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement, Bien cordialement,

10/10 Excellent

Kaci, Renton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely gorgeous! Located right on the beach with promenades, beach-front restaurants, beautiful views and just a short walking distance to the beautiful and quaint town of Cabourg with more restaurants, bakeries, shopping and amenities. The staff are extremely courteous and helpful and the hotel bar is the perfect way to end an evening. There are closer hotels to the Normandy sites, but if you don't mind driving through the beautiful French countryside, taking in the sights and exploring new experiences, restaurants, etc., you won't get better than this hotel!
Stayed 4 nights in Apr 2023
Response from Brian Rio - Guest Relations Manager on Apr 21, 2023
Dear Kaci,Many thanks for visiting us at Grand Hôtel Cabourg and for sparing some time to leave feedback.It was wonderful for us to have you and we are delighted to read that you've had an enjoyable stay at our hotel. Furthermore, it is also great for us to know that you got to make the most out of our magnificent location by the sea and that our personnel contributed to making you feel welcomed and appreciated. Ensuring the satisfaction of all of our guests always remains a top priority for us.We look forward to welcoming you back on your future visits.Best regards,

10/10 Excellent

Barbara

Stayed 1 night in Apr 2023
Response from Brian Rio - Guest Relation on Apr 12, 2023
Chère Barbara,Nous vous remercions pour votre récent séjour au Grand Hôtel de Cabourg et pour avoir pris le temps de rédiger votre avis. Nous sommes heureux de lire que votre séjour s’est parfaitement déroulé et que nous avons su répondre à chacune de vos attentes. Sachez que de tels retours nous encouragent à vous offrir un service toujours plus proche de vos attentes et que nous serions ravis de vous revoir prochainement !Bien cordialement,

10/10 Excellent

Dominique

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Superb
Stayed 2 nights in Feb 2023
Response from Brian Rio - Guest Relation on Feb 26, 2023
Dear Dominique,It's fantastic to hear about your exceptional stay with us at Grand hôtel Cabourg - it was a pleasure to have you and deliver the best service possible.We are so happy you enjoyed your visit and hope you had a great time in Normandy.We strive to always deliver a five-star service to every guest - and we do pride ourselves on delivering a brilliant full breakfast!Thank you again for your kind words and we hope to welcome you back to stay one day soon!Your faithfully,Brian RioGuest Relations Manager

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are spacious and comfortable. The staff was hospitable and very helpful. The only thing that didn’t meet expectations was that the restaurant was over-priced and not very welcoming.

10/10 Excellent

Peter

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful historic hotel, luxuriously updated and right on the coast. The staff was incredibly friendly and gracious. The rooms were spacious. There were many delicious bakeries and restaurants nearby.
Stayed 1 night in Sep 2022
Response from Brian Rio - Guest Relation on Sep 23, 2022
Dear Peter,Thank you for your comprehensive and very positive review of your recent stay - we really appreciate you taking the time to do so. We are very happy that you enjoyed your time at Grand Hôtel Cabourg and especially the service that you received - it is wonderful for me to be able to pass on this feedback to the team.Thank you once again for letting us know your views.With my best regards,

10/10 Excellent

ANDREW

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the beach and boardwalk
Stayed 4 nights in Aug 2022
Response from Brian Rio - Guest Relation on Sep 23, 2022
Dear Andrew,Thank you for taking the time to write a review of your stay with us and I am delighted that you enjoyed your stay with us and fell comfortable in recommending us to others. This is the ultimate compliment from a guest so thank you for that. We hope to see you again soon.Kind Regards

10/10 Excellent

Ann

Liked: Cleanliness, staff & service
Stayed 1 night in May 2022

10/10 Excellent

Jackee

Stayed 1 night in May 2022

10/10 Excellent

John, miami

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with large rooms and great beds. Bathrooms had plenty of water pressure and hot water.
Stayed 1 night in Mar 2022

6/10 Okay

Verified traveler

Stayed 2 nights in Sep 2020

10/10 Excellent

Come

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
he dream in Cabourg
Just perfect right on the beach , great service beautiful hotel the dream. Must go if you are in Cabourg
Stayed 1 night in Jun 2020

10/10 Excellent

Tina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing , wonderful place and hotel
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spectacular! Beautifully restored property. Efficient and friendly staff Food and drink quite pricy, but I would definitely stay there again.
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and efficient staff. The property is a delight to the eyes, beautifully appointed. The beds are like sleeping on a cloud (wish I could fit it in my carry on)! The location is ideal for shopping and restaurants. If I ever returned, I would stay here, well worth the extra cost compared to local hotels.
Stayed 1 night in Dec 2019

10/10 Excellent

Robert

Stayed 1 night in Oct 2019

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel.
Gorgeous hotel. Very helpful staff. Provided an upgrade for a special birthday
Stayed 2 nights in Oct 2019

4/10 Poor

Disappointed

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Too expensive for what you get. I had several issues with this property. 1) The water temperature was erratic - freezing one second and scalding the next second, 2) I was not given an invoice when I left. They said the printer was not working, but the people in front of me did receive an invoice. They did not email an invoice either. 3) They doubted me when I said that I did not eat breakfast or order room service. I said I only owed for the room. They rudely talked about my “invoice” in French – so I would not understand what they were saying. 4) During my check out, the phone rang. The reception clerk did not put the caller on hold. Instead she made me wait about 5 minutes while she helped the French speaking caller on the phone. Bottom line – the caller was allowed to cut in line. 5) The hotel needs a great deal of repair. Some shutters on the property appeared to be seconds away from falling. 6) While I was there a film crew was using the hotel. They blocked about one third of the parking with lighting equipment and constantly blocked the entry doors, stairs, and elevators. I am from California, so I am used to film crews, but being blocked from my room and being forced to circle around several times for a space is not what you expect at a “luxury” hotel. If you are an American stay somewhere else. They do not want you at this hotel. This hotel is an example of where the stereotype of the French being rude and arrogant comes from.
Stayed 4 nights in Oct 2019

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This is truly a 5 star hotel in all ways.
Stayed 2 nights in Oct 2019

10/10 Excellent

Rio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
erfe hotel
We had a beautiful room with a coffee and tea maker replenished frequently and a very attentive staff Great location and great views and lovely linens and amenities
Stayed 4 nights in Sep 2019

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Philippe Marjoux, Responsable Relation Clientèle. on Jul 24, 2019
Cher Client, Nous vous remercions d'avoir partagé vos impressions. Nous vous invitons à nous contacter au 02 31 91 01 79 afin d'échanger au sujet de votre insatisfaction car nous n'avons pas accès à votre réservation, l'avis étant publié anonymement. Belle journée. Philippe Marjoux, Responsable Relation Clientèle.

10/10 Excellent

OLOF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect, location, service...
Stayed 3 nights in Jul 2019

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little town and excellent hotel. Very English language friendly, amazing dinner!
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveler

Stayed 2 nights in Jun 2019
Response from Philippe Marjoux - Responsable Clientèle on Jul 15, 2019
Cher Client, Je suis navré de découvrir votre avis mitigé suite à votre séjour parmi nous. Afin de mieux comprendre la source de votre mécontentement, je reste disponible au 02 31 91 01 79 si vous souhaitez échanger davantage. Cordialement, Philippe Marjoux Responsable Clientèle

10/10 Excellent

CanadianTM, Barrie On

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The hotel is beautiful and located on the ocean. The room was clean, spacious and equipped with slippers and robes. It was disappointing that they knew since booking that we were there to spend our 25th wedding anniversary and this was not acknowledged in any way. The cost of anything at the hotel was exorbitant, literally 5,50 euro for a can of coke and 35 euro for a buffet breakfast, which it looked like no one was at, quite apparently they are pricing themselves out of the game! I will also note that they were quite snobby not only at the hotel but the whole region of Normandy. We visited Cabourg, Deauville, Trouville, Havre and Etretat. You really need to speak French or they don’t want anything to do with you. A store owner in Etretat commented that I could not see his jewellery because I had ice cream in a cup! It was a 30 euro pair of earrings, not the Crown Jewels! In general, the area is beautiful but we were happy to leave.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveler

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location is great and staff was helpful but we got there the first night a little tired and ordered room service when the food arrived it was way below acceptable and it looks like they are remodeling the building from the outside but it also need tlc on the inside wallpaper falling and lights fixtures are also like they where not put in right. Oh breakfast staff was also very friendly.
Stayed 2 nights in Mar 2019

10/10 Excellent

C, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with great views of the English Channel. The room was spacious, luxurious and very comfortable. The perfect place for a nice getaway.
Stayed 3 nights in Dec 2018

10/10 Excellent

Anderson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
wonderful and ideally located over the sea
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The view is spectacular. We found our room to be very clean. Wonderful service.
Stayed 3 nights in Sep 2018

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
We were in Cabourg for a short time to attend a friends wedding. The hotel room was spacious and the food divine. My only criticism was the room could have been a little cooler, we were there in August.
Stayed 2 nights in Jul 2018

10/10 Excellent

Jason

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Room and View
Room was clean, spacious, comfortable, with a good view of the beach. A lot of restaurants a short two minute walk away, so we can’t review the hotel restaurant.
Stayed 3 nights in Sep 2018

8/10 Good

Suryanarayan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday in Normandy
Excellent service from the concierge and front desk staff. The bar manager could be more polite in dealing with customers. Our request for a table was met with a rather surly response.
Stayed 2 nights in Sep 2018

10/10 Excellent

Geoff, DORSET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
first class residence
service ,decore, position,all and more from a 5star hotel.will use it for future trips.
Stayed 7 nights in Jul 2018

10/10 Excellent

Peter, East Sussex UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It lives up to its name in every way!
We came for a long weekend, and had a wonderful time. The staff went out of their way to be helpful. Just giving them the key to our car and letting them look after it for us was a particularly helpful service, as parking in the centre of Cabourg is not easy. Also, they managed to book us in at a wonderful restaurant in the town when the hotel was fully booked the night we arrived. The bar staff and waiting staff in the hotel were also very hard working and helpful. Very interesting to meet the chef after our meal there on our second night - though our French and his English meant we could not chat for long!
Stayed 3 nights in Apr 2018

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful town, with friendly people and great local shops. The shopping strip is slow to awaken in the mornings. The hotel is fantastic and we would go back there and stay longer.

10/10 Excellent

Monica , Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High End Luxury Hotel
We decided to stay at this hotel because is by the ocean and because of it's history. The hotel is in very good condition and the staff was great.
Stayed 1 night in Oct 2017

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just the best
Absolutely perfect, Had a sea view room that was just wonderful. I would go back in a nano minute.
Stayed 3 nights in Oct 2017

8/10 Good

gary r

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

10/10 Excellent

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand dame
One night in Normandy on tour of northern France
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel right on the beach and close to many Shops and restaurants. The breakfast was amazing.
Stayed 4 nights in May 2017

6/10 Okay

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Antique meets modern
The front desk staff was friendly. The hotel was clean and the renovations /updates were apparent! Our room was nice and clean, but there were two problems. First, our toilet was located in a small closet just after entering the room, but there is no sink in the closet. We had to walk around to the big bathroom to wash our hands hater using the toilet. It was a bit strange. Second, the temperature of the water in the shower would only get warm. I like a hot shower, so I was disappointed in that regard.