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Reviews of Gonville Hotel

4 out of 5
Gonville Hotel
Gonville Place, Cambridge, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 683 out of 1000 reviews" "
Rating 8 - Good. 230 out of 1000 reviews" "
Rating 6 - Okay. 60 out of 1000 reviews" "
Rating 4 - Poor. 17 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

James

Traveled with partner
Liked: Cleanliness
We had a room in the annex. There was no offer of helping with baggage Whilst the room was clean and the facilities adequate the air conditioning was fixed at a level which was too hot and problematic to change. We found the pillows to be uncomfortable with no alternatives in the room. Consequently a poor nights sleep. In the morning we had breakfast which was prepaid. The choices were limited on the buffet and the cooked vegetarian breakfast was sparse ie one egg, half a mushroom, one sausage, half a tomato and a small punnet of baked beans. The hotel is well located and has a good car park. Overall I felt not worth the money and disappointing.
Stayed 1 night in Apr 2024

6/10 Okay

Alison

Liked: Staff & service
Disliked: Cleanliness
We enjoyed our stay - there was great bed and lovely sheets but our carpet was very stained and there was a disposable plastic glove covering the smoke detector.
Stayed 1 night in Apr 2024

8/10 Good

Alana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, excellent breakfast, shame there is no pool.
Stayed 1 night in Apr 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love Gonville Hotel! It’s an simple but elegant place, Staff is great and the food is amazing.
Stayed 1 night in Apr 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything at the Gonville Hotel is amazing! Staff, beds, pillows, rooms, food, location.
Stayed 2 nights in Mar 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Katharine

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked for my parents to celebrate their 55th wedding anniversary. I chose the Gonville because the staff are well-trained and I knew they would receive excellent service. They had an absolutely wonderful stay and I would like to thank the whole team for making their stay so special.
Stayed 1 night in Mar 2024

10/10 Excellent

David, Tonbridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely hotel in centre of Cambridge. Fabulous breakfast and evening meal. Very convenient and Tesla charge point. Not cheap but worth it.
Stayed 1 night in Feb 2024

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and staff. Bread knife for the fresh bread was rubbish,also the air-conditioning in the room was inadequate.
Stayed 1 night in Feb 2024

6/10 Okay

Cheryl-Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely hotel, staff very approachable and helpful, perfect location to explore Cambridge. The downside was the food which was disappointing, not well cooked, and for what you got expensive. Have enjoyed much better fare at far less prestigious hotels where there was a really effort to present fresh, vibrant and tasteful meals cooked with care, flare and overall consideration.
Stayed 2 nights in Feb 2024

8/10 Good

Kenneth

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property walking distance to every thing! A beautiful park in from t of the hotel as well
Stayed 2 nights in Feb 2024

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay in Cambridge. Very comfortable rooms. Excellent food.
Stayed 1 night in Feb 2024

8/10 Good

Stuart

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024

8/10 Good

adele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and super friendly
The hotel was very clean and beautiful. The staff were extremely helpful and friendly and gave us a complementary bottle of Prosecco for my girlfriend’s birthday. They were always open to giving suggestions on sights to see and things to do and the room was very comfortable and pleasant
Stayed 2 nights in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Vishal

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service.
Stayed 1 night in Dec 2023

8/10 Good

Pernille

Stayed 2 nights in Dec 2023

8/10 Good

J M

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Nicholas

Excellent Hotel
From the moment we arrived we were made very welcome and the concierge was extremely helpful and informative. The service was very good, both housekeeping of the room which was thorough and at breakfast which was rapid and efficient. The staff were friendly and nothing was too much trouble.
Stayed 8 nights in Dec 2023

8/10 Good

Mandie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely entrance, enjoyed dinner in the bar. Didn’t have time to order hot breakfast and wait so would have preferred hot buffet. TV in our rooms didn’t work and staff unable to fix overnight despite trying which was a shame and detracted from our stay considerably
Stayed 1 night in Dec 2023

10/10 Excellent

Barry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Outstanding hotel in the right location of Cambridge, clean polite, well managed
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew, Golden Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Pete

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, beautiful interior and attentive team.
Stayed 1 night in Dec 2023

10/10 Excellent

Sangeeta

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel. Central, easy walking distance to the centre of Cambridge. Friendly and good customer service. Great bar and food.
Stayed 1 night in Dec 2023

8/10 Good

Pauline

Stayed 1 night in Dec 2023

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly hotel
Very friendly reception staff and lovely breakfast
Stayed 2 nights in Nov 2023

10/10 Excellent

Caroline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great base for Christmas shopping in Cambridge... Staff throughout the hotel were outstanding; bar was fun (with live jazz); restaurant was fantastic; public rooms were funky and very festive; very quiet, warm and comfortable bedroom. We will definitely return to the Gonville.
Stayed 1 night in Dec 2023

10/10 Excellent

colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in the heart of Cambridge.
Stayed 1 night in Dec 2023

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Gonville is a fantastic choice of hotel for a stay in the centre of Cambridge. It is beautifully appointed and the staff are polite, friendly and helpful. The hotel is perfectly situated for all of the highlights of Cambridge without being right on the busy tourist streets. The complimentary Vintage Bentley tour with Zane is an absolute must if you are new to Cambridge. Great experience with a very knowledgeable host to get you oriented and make you feel like royalty. We can fault the hotel and highly recommend.
Stayed 2 nights in Dec 2023

10/10 Excellent

Enrique

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sterling hospitality & professionalism
Congratulations, to the entire staff at Gonville Hotel, on your sterling hospitality and professionalism. Much appreciated!
Stayed 2 nights in Dec 2023

6/10 Okay

Amna

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Not worth the price
The service in the restaurant was truly awful It took 47 minutes to get the soup of the day even though I requested it as I had a spa appointment in 45 mins They also didn’t know I was a vip member when I checked in and offered me none of the supposed perks that come with it till I had to tell them Frankly that’s just embarrassing They also cancelled my daughters food in the same order with the soup but only after 20 mins The spa tried to cancel my reservation at the last minute, even though I told them I’m booking this hotel only for the spa and hotel if they are busy I’ll book another hotel I’m in Cambridge every other month atleast and I’ve stayed here quite a few times It seems to get progressively worse each time
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Stuart

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The “walk-in” restaurant food was very nice, with the exception that the coconut and cinnamon pana cotta had almost zero coconut and cinnamon.
Stayed 1 night in Nov 2023

8/10 Good

Alun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff were very helpful in advance in meeting our requests. Breakfast service was not great but staff were fine.
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Stayed 2 nights in Nov 2023

6/10 Okay

KATHARINE

Stayed 1 night in Nov 2023

10/10 Excellent

Patricia

Stayed 1 night in Nov 2023

10/10 Excellent

Renee, Saint Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, staff are courteous and accommodating. Very comfortable beds and the shower was terrific. I would stay here again during my next visit,
Stayed 1 night in Nov 2023

8/10 Good

Juliet

Stayed 1 night in Nov 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was lovely - couldn’t fault it!! Staff were lovely, and couldn’t be more helpful, and very polite.
Stayed 2 nights in Nov 2023
Response from Nathan on Nov 9, 2023
Dear Gary, Thank you for your feedback, i will pass this on to the hotel team, and we look forward to welcoming you back in the near future. Kind regards The Reservations Team.

6/10 Okay

Jaybee

Traveled with partner
Liked: Staff & service
Quiet room, nice enough decor, but smallish and narrow. Bathroom has a sliding frosted glass door that was not easy to close properly, and even when closed fits badly and provides zero privacy in noise terms. Sink was far too small and drips water onto the floor.There was a big gap under the room door letting in light all night from the corridor.
Stayed 1 night in Nov 2023

10/10 Excellent

Jane Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are always very friendly and helpful there.
Stayed 2 nights in Nov 2023

10/10 Excellent

Jamie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Ellie

Stayed 1 night in Oct 2023

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and very friendly staff
Stayed 1 night in Oct 2023