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Reviews of Cambridge Belfry Hotel & Spa

4 out of 5
Cambridge Belfry Hotel & Spa
Back Lane, Cambourne, Cambridge, England

Reviews

8.2

Very Good

Rating 10 - Excellent. 405 out of 1001 reviews" "
Rating 8 - Good. 354 out of 1001 reviews" "
Rating 6 - Okay. 151 out of 1001 reviews" "
Rating 4 - Poor. 58 out of 1001 reviews" "
Rating 2 - Terrible. 33 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Elias

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Breakfast was limited and not nice at all, plates were dirty. Jacuzzi was dirty and so were the toilets , food menu was limited and very expensive , two tiny bottles of water given for kettle enough for one coffee, would never return there again
Stayed 3 nights in Mar 2024
Response from Amy on Apr 6, 2024
Dear Elias,Thank you for taking time out of your day to give us some feedback of your stay, Sorry that we didn't meet your full expectations, this time round in regard to the bedroom and its amenities, we would never like to know that our guests left unrested or unsettled. However, we are delighted to read that you liked the restaurant and our staff. We hope that this hasn't put you off with staying with us again, and we look forward to your return in the near future. Best Wishes, The Cambridge Belfry Team.

6/10 Okay

Cameron

Traveled with group
Liked: Cleanliness, staff & service
Average hotel. Pool/relaxation area leaves a lot to be desired. Not much in local area.
Stayed 1 night in Mar 2024
Response from Amy on Apr 6, 2024
Dear Cameron,Thank you for taking time out of your day to give us some feedback of your stay, Sorry that we didn't meet your full expectations, this time round in regard to the bedroom and its amenities, we would never like to know that our guests left unrested or unsettled. However, we are delighted to read that you liked the restaurant and our staff. We hope that this hasn't put you off with staying with us again, and we look forward to your return in the near future. Best Wishes, The Cambridge Belfry Team.

6/10 Okay

Claire

Traveled with partner
Liked: Cleanliness
Sadly, the Belfry is now looking dated. I have to praise some staff members for their great service and then criticise others for their poor service. Altogether, it was disappointing stay.
Stayed 4 nights in Mar 2024
Response from Amy on Mar 29, 2024
Dear Claire,Thank you for taking your time in giving us some feedback of your recent stay, please accept our sincere apologies for any discomfort this may have caused. We assure you that this is not reflective of our usual standards. Your feedback is invaluable, and we have already passed on your comments to our maintenance team to ensure this is addressed promptly and effectively. We are committed to providing our guests with comfortable and enjoyable stays, and we hope to have the opportunity to welcome you back in the future. Should you choose to stay with us again, please do not hesitate to contact us directly so we can ensure your experience is flawless from start to finish.Best Wishes,The Cambridge Belfry Team.

10/10 Excellent

Pauline

Stayed 1 night in Mar 2024
Response from Amy on Mar 29, 2024
Dear Pauline,Thank you so much for a heart-warming review, our staff are delighted to read that your stay was memorable for all the right reasons, we all look forwards to seeing you and welcoming you back again on your next trip. Best Wishes, The Cambridge Belfry Team.

8/10 Good

Luke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Lovely stay.
Stayed 1 night in Feb 2024
Response from Amy on Mar 29, 2024
Dear Luke, Thank you for taking time in giving your feedback, was good to see that you enjoyed the stay from start to finish. We look forward to welcoming you back in the near future. Best Wishes, The Cambridge Belfry Team.

6/10 Okay

Donna

Traveled with family
Liked: Staff & service
Bed was comfortable, area was quiet to sleep, food was amazing.although there was scuffs on bed base and shower base was broken
Stayed 2 nights in Jan 2024

6/10 Okay

jill

Traveled with partner
Rooms clean, but basic…Breakfast chaotic, food was okay but not great
Stayed 1 night in Jan 2024

8/10 Good

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went perfect. Our room cleaned by Melanie was spotless. Probably will return...
Stayed 1 night in Jan 2024

10/10 Excellent

Daniel

Stayed 1 night in Jan 2024

6/10 Okay

Ruth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and the room comfortable. Unfortunately we got very little sleep due to a birthday party that we were not warned about with loud music and leavers until 2am. Then the fire alarm malfunctioned at 5:30 am leaving us very tired ahead of a long journey home. An unfortunate set of circumstances but it rather spoiled the visit for us.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jade D on Jan 2, 2024
Dear Jordan, Thankyou for your 10 out of 10 review. We hope to see you again in the future. Kind regards,

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jade D on Jan 2, 2024
Dear Dave, Thankyou for your lovely review. We hope to have opportunity to welcome you back to the hotel in the future. Kind regards,

10/10 Excellent

paul

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Jade D on Jan 2, 2024
Dear Paul, Thankyou for your lovely review. We hope to have opportunity to welcome you back to the hotel in the future. Kind regards,

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Amy on Mar 29, 2024
Dear Anthony,Thank you so much for a heart-warming review, our staff are delighted to read that your stay was memorable for all the right reasons, we all look forwards to seeing you and welcoming you back again on your next trip. Best Wishes, The Cambridge Belfry Team.

6/10 Okay

Luke

Stayed 1 night in Nov 2023
Response from Jade D on Jan 2, 2024
Dear Luke, Thankyou for taking the time to leave a review on your recent stay with us. We hope to have opportunity to welcome you back in the future. Kind regards,

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Adam Fox on Dec 6, 2023
Dear Kenneth,Many thanks for the review,Kind regards,

8/10 Good

Clare

Stayed 1 night in Dec 2023
Response from Adam Fox on Dec 5, 2023
Dear Clare,Many thanks for the kind review,

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break
Great hotel, handy location for getting into central cambridge . Breakfast was excellent. Pool looked great and lovely grounds with lake. Loads of parking
Stayed 2 nights in Nov 2023
Response from Adam Fox on Dec 5, 2023
Dear Suzanne,Many thanks for the kind review,

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Jade D on Jan 2, 2024
Dear David, Thankyou for your 5/5 review. We hope to see you again soon. Kind regards,

8/10 Good

Nicholas

Stayed 4 nights in Sep 2023
Response from Adam Fox on Nov 25, 2023
Dear Nicholas,Many thanks for the 4* review,Kind regards

8/10 Good

Nicholas

Stayed 4 nights in Sep 2023
Response from Adam Fox on Nov 25, 2023
Dear Nicholas,Many thanks for the 4* review,

10/10 Excellent

Christopher

Stayed 1 night in Nov 2023
Response from Adam Fox on Nov 14, 2023
Dear Christopher,Many thanks for the 10/10 review,Kind regards,

4/10 Poor

Mark

Disliked: Cleanliness, property conditions & facilities, room comfort
We turned up and checked in to a cold room, the bar service was poor, with young people with no care about the service or the food and drinks they were serving, no leadership so they cant be blamed. A heater was put in the room 1 hour before check out.
Stayed 1 night in Nov 2023
Response from Adam Fox on Nov 14, 2023
Dear Mark,I'm sorry to hear about the heating and bar issues, i shall address with the team to ensure no further examples in the future,Kind regards,

10/10 Excellent

Gordon

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent modern hotel very clean, very quiet and decent night sleep.
Response from Adam Fox on Nov 11, 2023
Dear Gordon,Many thanks for the 5/5 review, glad you enjoyed a good nights rest,Kind regards

4/10 Poor

kishen

Disliked: Property conditions & facilities, room comfort
Unfortunately the room we stayed needs updating . We could not use the pool as very busy with swimming lessons . Book to eat at the restaurant as we were planning to have cocktails . The waiter said they were not serving cocktails which was disappointing for a Friday night. We then saw a group entered the restaurant with cocktails in their hands . We asked the waiter again to confirm and he said yes that’s what he had been told. I then pointed out to him that the group had cocktails . He then came back to say he had got it wrong . So overall not great experience as we decided to eat at the hotel as wanted to have cocktails and have a quiet night .
Stayed 1 night in Nov 2023
Response from Adam Fox on Nov 7, 2023
Dear kishen,Many thanks for taking the time to leave a review, I'm sorry about the confusion with the cocktails, i shall investigate further. There is a cocktail list within the bar menu,

10/10 Excellent

Luke

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value great stay.
Great stay overall. The junior suite we had as a family room was fantastic. A great layout perfect with separate room for the kids and also enjoyed the spacious spa bath. Especially liked the fact the free mini bar items were included. This made the room feel like good value and the items were much appreciated and a very nice selection for all the family. A mix of beer wine and soft drinks and a reasonable quantity also. The swimming pool was nice if not a little busy as half term. I wasn’t as impressed with the amount of water all around the changing area and the fact the changing area was so cold in comparison to the pool, (small issues only). The staff were all fantastic and we eat a lovely pizza in the bar area and was a nice environment to sit and relax in. Everywhere was nicely clean and in order and we would definatly stay again if visiting the area.
Stayed 1 night in Oct 2023
Response from Adam Fox on Nov 4, 2023
Dear Luke,Many thanks for taking the time to leave such a positive review of your stay with us, it is very much appreciated, and I'm glad you enjoyed the break with your family.I hope you get the chance to stay with again soon,Kind regards,

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Midweek break
Overall a very pleasant stay, staff were polite and helpful, restaurant food was very good although the service could have been better, we were left for over 20 mins waiting for the bill and although plenty of staff were about seemed poorly coordinated, tables left uncleared etc, the same for the bar which was understaffed. The spa and pool were ok although changing rooms very small and showers were cold with several out of action.
Stayed 2 nights in Oct 2023
Response from Adam Fox on Oct 27, 2023
Dear David,Thank you for taking the time to leave a review, and I'm pleased overall you enjoyed a pleasant stay. My apologies for the lack of detail displayed and i shall be taking your comments up with the restaurant and bar team as a matter of concern,Kind regards,

10/10 Excellent

Krisanee Grace

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall: Very Satisfied and would likely book again and recommend the hotel to friends. Conceirge Staff: Professional, polite and friendly. Rooms: 5 star! Perfect size room. Super comfy bed with clean sheets. I may suggest adding pillows though. Nonetheless, the room was clean and well kept. Restaurant: The Sri Lankan curry was superb! I highly recommend! I asked the staff if they can make the dish mild and not spicy and they delivered perfectly. I enjoyed my dining experience at the hotel. Parking: Safe and convenient.
Response from Adam Fox on Oct 24, 2023
Dear Krisanee,Many thanks for taking the time to leave such a wonderful review, I'm glad you enjoyed the stay,Kind regards,

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness
could have been better for the money.
On arrival the first thing we noticed was the litter all around the entrance and outside by the tables by the pond. It was quite busy and possibly not enough staff to do any tidying/cleaning up. For the cost of the rooms it was very disappointing to have almost no toiletries in bathroom, 1 tiny bottle of shampoo and the same of body wash for 2 people. breakfast Monday morning was a bit of shambles, no crockery, coffee machine not working and seemed like staff hiding in kitchen as they seemed overwhelmed . Spa was nice although pool not very big, but enjoyed the Jacuzzi.
Stayed 2 nights in Oct 2023
Response from Adam Fox on Oct 10, 2023
Dear Anon,Many thanks for taking the time to leave a review, I'm sorry breakfast was not up to our usual standards,Kind regards,

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Adam Fox on Oct 10, 2023
Dear Garry,Many thanks for the 10/10.Kind regards,

6/10 Okay

Rebecca

Stayed 1 night in Oct 2023
Response from Adam Fox on Oct 10, 2023
Dear Rebecca,Many thanks for taking the time to leave a review,

10/10 Excellent

Mark, East Bergholt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, great staff and overall an excellent stay! Will certainly be coming again!
Stayed 2 nights in Sep 2023
Response from Adam Fox on Oct 3, 2023
Dear Mark,Many thanks for the kind review, I do hope we get the chance to welcome you back soon,Kind regards,

2/10 Terrible

Aaron

Stayed 1 night in Sep 2023
Response from Adam Fox on Oct 3, 2023
Dear Aaron,Many thanks for taking the time to leave a review,Kind regards,

6/10 Okay

Amy

Disliked: Staff & service
Property rooms are spacious but dated and worn. Pillow quality was extremely poor. Reception staff unhelpful and unfriendly. This hotel has could be amazing.
Stayed 1 night in Sep 2023
Response from Jade Dixon on Sep 30, 2023
Dear Amy,Many thanks for taking the time to leave a review,My apologies if not everything was to the standard expected,

8/10 Good

Nick

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Contemporary and well kept
Modern and well kept with efficient check in/out and a great gym too. Bedroom was well appointed and very clean. Unfortunately, the bar was not well supervised and the guys in charge clearly had not been trained. A fridge in the bedroom is great, would have better if had at least one complimentary bottle of water in it. Also, no EV chargers hence environmental has been marked down
Stayed 1 night in Sep 2023
Response from Adam Fox on Sep 30, 2023
Dear Nick,Many thanks for the kind review,We are working hard in training the newer members of the bar team, you will see a much improved service soon.Fast chargers are gradually being installed throughout the Qcollection group, so again, watch this space.

10/10 Excellent

Jose

Stayed 1 night in Sep 2023
Response from Adam Fox on Sep 30, 2023
Dear Jose,Many thanks for the 10/10,Kind regards,

8/10 Good

Nick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked for a one night stay. It met our needs in this respect. We did not use the facilities. The service from the breakfast staff was outstanding. There was no air conditioning and room was quite hot on the night we stayed.
Stayed 1 night in Sep 2023
Response from Adam Fox on Sep 23, 2023
Dear Nick,Many thanks for the kind review, I'm glad you enjoyed the breakfast service,Kind regards,

2/10 Terrible

Matthew

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t hope to have hot water in the evening!
Nobody on check in when I arrived. There was also a lady waiting to speak to someone too and complained about having no hot water. I found the receptionist at the bar. Checked in fine but then I find out I also have no hot water! Not ideal after a long day working and travelling. Reception couldn’t care less. When I checked out, again they couldn’t care less and didn’t offer any apology never mind anything else. Hotels.com customer service were also useless offering me a tiny credit in USD! We are in the UK! Bed was fine, room was fine. Probably no worse off over the road at the Holiday Inn Express for less money!
Stayed 1 night in Sep 2023
Response from Adam Fox on Sep 23, 2023
Dear Matthew,Our apologies for the lack of hot water, we had been experiencing some issues with the system, doing our upmost to cause as minimal as disruption as possible, I'm sorry the reception team were not as forthcoming with an apology as they could have been,

4/10 Poor

Lesley

Business traveler
Disliked: Staff & service
Staff shortages meant that full breakfast was not available at the time stated - but disappointing for a hotel that is used for business travellers
Stayed 1 night in Sep 2023
Response from Adam Fox on Sep 23, 2023
Dear Lesley,My apologies for the hot breakfast not being out at 7am sharp, I have taken the issues back to the team,Kind regards,

6/10 Okay

Matthew

Liked: Staff & service
Not overly happy.
The overall stay was ok. Some nice facilities but in poor order. Cleanliness needed to be improved across all areas but in particular the Spa. Many things needing repair in this area. Overall the rooms wS ok but again needs attention as looking tired with wall paper coming off and carpets looking tired and dirty. Poor value for the money i paid. The good thjngs was staff were great and very helpful.
Stayed 1 night in Sep 2023
Response from Adam Fox on Sep 19, 2023
Dear Matthew,Many thanks for taking the time to leave a review. I'm sorry to read of the cleanliness issues raised around the Spa and leisure areas, something i will take up with the team as a matter of priority. We are in the final planning stages of having refurbishments starting around the end of this year.I was however pleased to have read you were well looked after during your time with us.I hope we can welcome you back again,

6/10 Okay

Amy

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Adam Fox on Sep 23, 2023
Dear Amy,Many thanks for taking the time to leave a review,

8/10 Good

Robert, Wellingborough

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
No air conditioning at this hotel in the bedroom. Yes in the lobby and other places but not the one place you really need it.
Stayed 2 nights in Sep 2023
Response from Jade Dixon on Sep 12, 2023
Dear Robert,Thank you for taking the time to leave a review,Our Penthouse suites are the only rooms in the hotel that have in room air conditioning I'm afraid, but I'm glad you enjoyed your stay despite the unusually high temperatures,Kind regards,

10/10 Excellent

Cathy

Stayed 1 night in Sep 2023
Response from Adam Fox on Sep 8, 2023
Dear Cathy,Many thanks for the 10/10 review,Kind regards,

10/10 Excellent

Adrian

Traveled with partner
Liked: Amenities
Great quality all round. Too much chlorine in the hot tub. We would definitely stay again.
Stayed 1 night in Sep 2023
Response from Adam Fox on Sep 5, 2023
Dear Adrian,Many thanks for the 5/5 review,Kind regards,

6/10 Okay

Daniel

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Adam Fox on Sep 5, 2023
Dear Daniel,Many thanks for taking the time to leave a review,

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic getaway
Some alone time with my wife. Good food, a few drinks. Great comfortable room.
Stayed 1 night in Aug 2023
Response from Adam Fox on Sep 5, 2023
Dear Douglas,Many thanks for the 10/10 review, I'm glad you enjoyed your romantic getaway,Kind regards,

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is convenient for our visit to relatives, overall rating is good, although we did have a few problems which the hotel did try to sort out for us
Stayed 2 nights in Aug 2023
Response from Adam Fox on Sep 5, 2023
Dear Jennifer,Many thanks for the kind review and I'm glad we were able to iron out any issues you encountered,Kind regards,

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good. Breakfast was great.
Stayed 2 nights in Aug 2023
Response from Adam Fox on Sep 5, 2023
Dear Daniel,Many thanks for the kind review, glad you enjoyed the breakfast,Kind regards,

10/10 Excellent

Lynn

Stayed 1 night in Jul 2023
Response from Adam Fox on Sep 5, 2023
Dear Lynn,Many thanks for the kind 10/10 review,

8/10 Good

Lee

Stayed 1 night in Aug 2023
Response from Jade Dixon on Sep 23, 2023
Dear Lee,Many thanks for taking the time to leave a review,