Ratings based on 113 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
91% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

TravelLodge

Posted Aug 18, 2014
Pros: The pool!
Cons: The mattresses were not great.
Location: Cloce to grocery, liquor and drug stores. Also several restaurants within walking distance.
We knew what to expect so there were no surprises. This is an older Travel Lodge. The room was clean and the air conditioning worked great. The pool was lovely to cool off in! Our continental breakfast which was included in the price of the room was nice. Fresh fruit, cereal , bread and bagels to toast or you could make yourself a waffle! Nothing fancy but good value for the cost of the stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Barrie, Ontario

It was very convenient to everything we wanted,

Posted Jul 30, 2014
Pros: It was very quiet even though we were there at the same time as a Lacross team. They were very polite and well behaved.
Cons: We had to leave a day early and left before checkout time but the hotel would not give a refund because we booked through expedia.com
Location: We were steps from the shopping mall with a grocery store, Dollar store, drug store, and Target as well as Boston Pizza, Plates, Subway, and A&W.
The staff were very friendly. The continental breakfast was just right to get us off to a good start for the day.
2 out of 5
by A verified traveler from P G

Horrible front desk staff

Posted Jul 22, 2014
Pros: Good location, decent continental breakfast.
Cons: Train the staff on their booking/reservation system and on customer relations.
When checking in, we found that are rooms were far apart, and that one of them reeked of cigarette smoke. The staff refused to do anything about it, and were quite rude, saying simply that their system did not allow them to change rooms. The hotel was virtually empty at this point. When we later complained to the manager, he just made more excuses, saying that the staff must have been too busy, but as we explained to him, there was no-one else at the desk at the time, and there were two people working. The desk manager was quite belligerent when he asked how we enjoyed our stay, and we told him.
Comment from Hotel Management
Jul 31, 2014 by Tansy, Hotel Management
I am sorry to hear your issue during your stay with us . I will discuss with my staff about this issue . Kind Regards , Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from White Rock, BC

Close to shopping and restaurants. Easy access.

Posted Jul 21, 2014
Clean room, awesome breakfast room, close to shopping and restaurants. Close to the beach too.
Comment from Hotel Management
Jul 31, 2014 by Tansy, Hotel Management
I am glad you enjoyed to stay with us . Kind Regards , Faruk Goz Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Victoria BC Canada

Convenient Motel

Posted Jul 18, 2014
Comment from Hotel Management
Jul 31, 2014 by Tansy, Hotel Management
Thank you for sharing your experience during your stay at Travelodge Courtenay . Best Regards , Faruk Goz Front Desk Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

One night stay

Posted Jul 16, 2014
Glad they have 2 queen beds, comfortable accommodations. Nice free breakfast in a spacious room staff on top of refilling coffee etc. Only issue was wifi was not working although staff tried to fix.
3 out of 5
Recommended
for Everyone
by bernie from torkton

Close to the function we were attending

Posted Jul 1, 2014
Pros: It's location
Cons: Get rid of the room carpeting
The staff were very pleasant and helpful. A great continental breakfast was available with good choices of food
Comment from Hotel Management
Jul 6, 2014 by Tansy, Hotel Management
We are glad you enjoyed to stay with us . Best Regards , Faruk Goz Front Desk Manager
Comment from Hotel Management
Jul 6, 2014 by Tansy, Hotel Management
Thank you for taking the time to review your stay at Travelodge Courtenay . Kind Regards , Faruk Goz Front Desk Manager
2 out of 5
by A verified traveler

Hard Pillows and tepid "hot" water

Posted Jul 1, 2014
Foam pillows were too bulky and firm, yielding an uncomfortable night sleep. "Hot" water was barely above body temperature. Office staff was pleasant and obliging. Breakfast attendant was kurt and unfriendly.
Comment from Hotel Management
Jul 6, 2014 by Tansy, Hotel Management
I am really sorry to hear about your issue . I will pass it your review to my manager to fix it . Kind Regards , Faruk Goz Front Desk Manager
3 out of 5
Recommended
for Everyone
by DV from alberta

Alberta traveller

Posted Jun 2, 2014
Easy to locate and lots of parking. Facility was clean and well kempt . Comfortable beds. Great shower. Great value especially with the Expedia price!
Comment from Hotel Management
Jun 4, 2014 by Tansy, Hotel Management
We are glad you enjoyed to stay with us . Best Regards , Faruk Goz Front Desk Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel for the price

Posted May 12, 2014
For a weekend stay this hotel was perfectly adequate.
Comment from Hotel Management
May 13, 2014 by Tansy, Hotel Management
We are glad you enjoyed to stay at Travelodge Courtenay. Kind Regards , Faruk Goz Front Desk Manager