All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hola VictorAgradecemos tus comemntarios y esperamos verte pronto.Saludos
10/10 Excellent
Luis
Apr 9, 2023
Luis
Stayed 1 night in Apr 2023
Response from Gerencia General on Apr 10, 2023
¡Gracias por tu puntuación Luis!Espero verte de nuevo en esta tu casa. Cordialmente,
10/10 Excellent
Paul
Traveled with partner
Feb 18, 2023
Clean, good breakfast, lots of parking, quiet, good bed. Helpful, friendly staff. Recommended. Stayed a second night.
Paul
Stayed 1 night in Feb 2023
Response from Gerente de Ventas on Feb 18, 2023
Hi PaulThanks for your comments and we hope see you soon
8/10 Good
Jorge E.
Dec 20, 2022
Jorge E.
4/10 Poor
Quinn
Traveled with partner
Nov 12, 2022
Liked: Staff & service
Disliked: Amenities
The staff was very friendly and the area was nice. Also it had a good size parking lot. However the rooms were a little dirty, wifi wasn’t working at all, and the bathroom/air conditioning were very loud.
Quinn
Stayed 1 night in Nov 2022
Response from Manager on Nov 16, 2022
Dear Quinn, Thanks for your comments and I'm sorry for the inconvenience.I wait for you again
4/10 Poor
Thomas
Aug 16, 2022
Thomas
Stayed 1 night in Aug 2022
Response from Gerencia General on Aug 17, 2022
Estimado Thomas,
Te envio saludos y agradezco tu puntuación, me gustaria mas detalles acerca de tu experiencia de hospedaje para seguir mejorando y brindarles la calidad que se merecen.
Esperamos verte de nuevo en esta tu casa.
Cordialmente
10/10 Excellent
Pablo
May 24, 2022
Pablo
Stayed 1 night in May 2022
2/10 Terrible
Carrie
Mar 27, 2022
Disliked: Staff & service
One of our rooms was not ready when we arrived. We had only one towel in each room when the prices were clearly based on double occupancy. We had to request towels 3 times. The towels were stained (not dirty but stained). We had ants in our room. We also had no shower curtain. When they brought the shower curtain up we had to put it in ourselves. They did not keep up with food in the morning, twice we came down to empty bins. Very disappointing.
Carrie
Stayed 1 night in Mar 2022
Response from Gerencia General on Mar 29, 2022
Dear Guest Carrie,
Thank you for your comments, they help us to continue improving, I am sorry for the inconvenience.
Cordially
Is a comfortable hotel, good breakfast and free parking. The only problem is that has no restaurant or amenities but for a short stay is hood. Across the street is a great restaurant and in within 1 blcok a Oxo.
Eloisa
Stayed 2 nights in Dec 2021
Response from General Manager on Dec 13, 2021
Dear Eloisa,
I send you greetings and I appreciate your comments, I am very happy that your stay has been pleasant and that you have been able to enjoy the city.
We wait for you again in this your home.
Cordially
Clean and comfy bedroom. Decent breakfast. Great location. Attentive staff. Worth for the price.
Caren
Stayed 2 nights in Nov 2021
Response from Erika Cortes- Gerente General on Nov 22, 2021
Dear guest
We send you a cordial greeting and we appreciate your comments. We are very pleased that your experience has been a good one.
We await you with pleasure in this your home.
Response from Erika Cortes - Gerente General on Nov 19, 2021
DEAR GUEST JOSÉ,
I SEND YOU A CORDIAL GREETING AND THANK YOUR COMMENTS, CHECK THE CLEANING OF OUR BATHROOMS TO GUARANTEE THE QUALITY THEY DESERVE.
WE HOPE TO SEE YOU AGAIN IN THIS HOME.
CORDIALLY
Response from Erika Cortes - Gerente General on Nov 18, 2021
Estimado Tom,
Le envio un cordial saludo y le agradezco su puntuación, le hago llegar mis disculpas si su estancia no fue como lo esperaba. Me gustaria tener mas detalles de los inconvenientes que tuvo durante su estancia por lo que quedo a la orden para cualquier duda o comentario adicional.
Lo esperamos de nuevo en esta su casa.
Cordialmente
This chain hotel looked relatively good on pictures but the reality was worse - tiny rooms with air conditioning set in permanent blast and unadjustable, lack of hot water, and the bed sheets that felt and smelt stale. Everything was cheap quality and the breakfast was very poor
R
Stayed 1 night in Apr 2021
Response from Erika C.- Gerente General on Apr 5, 2021
Dear Guest,
We appreciate your comments and we are sorry for the inconvenience you had during your stay with us, we will work to provide you with the quality you deserve.
Cordially
It was a short overnight stay, great location, free parking, decent breakfast, it was all I needed for my short stay.
Armando
Stayed 1 night in Feb 2021
Response from Erika C. - Gerente General on Feb 8, 2021
Dear guest,
We send him a cordial greeting and we thank him for his comments, we are very pleased that his stay has been to his liking,
We wait for you again in this his house.
Cordially,
6/10 Okay
Verified traveler
Jul 9, 2020
Verified traveler
Stayed 2 nights in Jul 2020
Response from Erika C.- Gerente General on Jul 14, 2020
Estimado huésped,
Le enviamos un cordial saludo y le agradecemos su puntuación.
Le esperamos de nuevo en esta su casa.
Cordialmente
6/10 Okay
Alejandro
Business traveler
Mar 7, 2020
Liked: Cleanliness
Disliked: Room comfort
Didn’t left hand towel two days in a row.
Sink plugged didn’t fix it even though I told them to do so.
Alejandro
Stayed 3 nights in Mar 2020
Response from Erika C.- General Manager on Mar 11, 2020
Dear Guest,
We appreciate your comments and apologize for the inconvenience.
We hope to see you again in this your home and to see our improvements.
Cordially
This is basically a business hotel which also seems to attract families on holiday . It is a good, clean, efficient place with helpful staff. Good location ,too.
Jeffrey
Stayed 1 night in Feb 2020
Response from Erika C.- General Manager on Feb 25, 2020
Dear guest,
We send a cordial greeting and thank you for your comments, we are pleased that your stay has been pleasant.
We wait for you again in this your house.
The staff where great very helpful. They have shuttle bus and can take you ti downtown or anywhere around. The staff where great. I would recommend this hotel.
Eloise
Stayed 2 nights in Oct 2019
Response from Erika C.- Manager on Oct 15, 2019
Dear Guest,
We appreciate your comments, we are pleased that your stay has been pleasant.
we wait for you again in this your home.
Cordially,
The hotel is very nice and in walking distance to the main attractions. Nice and helpful staff. Good breakfast.
Doris
Stayed 4 nights in Apr 2019
Response from Artemisa - Gerente de Ventas on Apr 27, 2019
Dear Doris:
Thanks for staying in City Express Hotels, we're glad to read you.
Your comments about location, breakfast and staff are greatly appreciated.
Response from Artemisa - Gerente de Ventas on Apr 5, 2019
Dear guest:
Thanks for staying in City Express Hotels, we're glad to read you.
Your comments about location and cleaning are greatly appreciated.
Greetings
New condition. Breakfast was great. Staff was very nice.
The only negative comment I have is the shower curtain was too short. It let water splash onto the floor. That caused a puddle of water to deal with. It would be so easy to fix, but should never need to be told of such a silly oversight.
Randall
Stayed 4 nights in Dec 2018
Response from Artemisa - Gerente de Ventas on Dec 13, 2018
Dear guest:
Thanks for staying with us.
We'll take your advice about the shower curtain and we'll fix it.
We work hard to make our guests happy and appreciate your feedback!
The manager Jorge went above and beyond. We had a dead battery and they helped us. Even followed up next day to see if everything was okay. Nice and comfortable with a good breakfast. The service was excellent!
Verified traveler
Stayed 3 nights in Nov 2018
Response from Artemisa - Gerente de Ventas on Dec 4, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
8/10 Good
Julian
May 25, 2018
Disliked: Room comfort
Julian
Stayed 1 night in Apr 2018
Response from Artemisa Angulo - Gerente de Ventas on Jun 9, 2018
¡Gracias por elegir al Hotel City Express Campeche!
Trabajamos en mejorar para ustedes, nuetsros huéspedes.
Esperamos su pronto regreso.
8/10 Good
Amparo, Mexico City
May 21, 2018
Liked: Cleanliness, staff & service
The room needs some maintenance.
Breakfast is free but could be better. They don’t like it if you tell them to refill milk or fruit plates.
Amparo
Stayed 5 nights in May 2018
Response from Artemisa Angulo - Gerente de Ventas on May 30, 2018
Dear Guest: Thanks for your stay in City Express Hotels. Receive an apologize for the inconvenience, we tried our best to resolve the situation. Your comments are greatly appreciated.
Good location with free parking. Staff speak English. Reasonable price with small breakfast included. Clean rooms and hot water not a problem in shower.
Peter
Stayed 1 night in Jan 2018
Response from Artemisa Angulo - Gerente de Ventas on Jan 31, 2018
Thank you.
We're glad that you enjoyed staying with us.
Hotel was clean and comfortable and suited our needs for a quick, overnight stop in Campeche. We would be happy to stay there again.
Simon F Dabbs
Stayed 1 night in Aug 2017
Mr Dabbs
Thank you for your comment!
We hope to see you soon!
8/10 Good
Verified traveler
Apr 29, 2017
Liked: Cleanliness, staff & service, room comfort
Verified traveler
6/10 Okay
Verified traveler
Mar 17, 2017
Disliked: Cleanliness
There are better options in the area.
Very simple hotel, just to sleep in. Simple room. WiFi was spotty. My main complain is that the whole property smelled of sewage. It might not have been their fault, but it did smell. The included breakfast is essentially coffee, some toast, papaya, eggs, and beans from powder. Some of the staff were friendly.
Friendly staff. Reasonable facilities, good breakfast. Walking distance to city. We got a very good deal on this, cheaper than a motel in the US. When we first got there the sheets were a little bit dirty, asked the staff to change them. Otherwise no problems.
Terrible at night 3:30 AM people screaming in the hall way waking everyone up. I think they should be more careful with the noises making the rooms a bit more sound prof like carpeting the hallway and things that will keep the noise and the rooms quieter.