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Reviews of City Express by Marriott Campeche

3 out of 5
City Express by Marriott Campeche
Av. Adolfo Ruiz Cortines 12, Col. Fraccionamiento Sector Fundaci, Campeche, CAM

Reviews

8.2

Very Good

Rating 10 - Excellent. 293 out of 747 reviews" "
Rating 8 - Good. 284 out of 747 reviews" "
Rating 6 - Okay. 109 out of 747 reviews" "
Rating 4 - Poor. 32 out of 747 reviews" "
Rating 2 - Terrible. 29 out of 747 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Sergio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio y atención
Stayed 3 nights in Mar 2024
Response from City Express by Marriott Campeche on Mar 19, 2024
Estimado Sergio Muchas gracias por sus comentarios, estamos encantados de recibirle.

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Gerencia de Ventas on Apr 24, 2023
Hola VictorAgradecemos tus comemntarios y esperamos verte pronto.Saludos

10/10 Excellent

Luis

Stayed 1 night in Apr 2023
Response from Gerencia General on Apr 10, 2023
¡Gracias por tu puntuación Luis!Espero verte de nuevo en esta tu casa. Cordialmente,

10/10 Excellent

Paul

Traveled with partner
Clean, good breakfast, lots of parking, quiet, good bed. Helpful, friendly staff. Recommended. Stayed a second night.
Stayed 1 night in Feb 2023
Response from Gerente de Ventas on Feb 18, 2023
Hi PaulThanks for your comments and we hope see you soon

8/10 Good

Jorge E.

4/10 Poor

Quinn

Traveled with partner
Liked: Staff & service
Disliked: Amenities
The staff was very friendly and the area was nice. Also it had a good size parking lot. However the rooms were a little dirty, wifi wasn’t working at all, and the bathroom/air conditioning were very loud.
Stayed 1 night in Nov 2022
Response from Manager on Nov 16, 2022
Dear Quinn, Thanks for your comments and I'm sorry for the inconvenience.I wait for you again

4/10 Poor

Thomas

Stayed 1 night in Aug 2022
Response from Gerencia General on Aug 17, 2022
Estimado Thomas, Te envio saludos y agradezco tu puntuación, me gustaria mas detalles acerca de tu experiencia de hospedaje para seguir mejorando y brindarles la calidad que se merecen. Esperamos verte de nuevo en esta tu casa. Cordialmente

10/10 Excellent

Pablo

Stayed 1 night in May 2022

2/10 Terrible

Carrie

Disliked: Staff & service
One of our rooms was not ready when we arrived. We had only one towel in each room when the prices were clearly based on double occupancy. We had to request towels 3 times. The towels were stained (not dirty but stained). We had ants in our room. We also had no shower curtain. When they brought the shower curtain up we had to put it in ourselves. They did not keep up with food in the morning, twice we came down to empty bins. Very disappointing.
Stayed 1 night in Mar 2022
Response from Gerencia General on Mar 29, 2022
Dear Guest Carrie, Thank you for your comments, they help us to continue improving, I am sorry for the inconvenience. Cordially

8/10 Good

Maria

Stayed 1 night in Jan 2022

8/10 Good

Eloisa, Port Coquitlam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Is a comfortable hotel, good breakfast and free parking. The only problem is that has no restaurant or amenities but for a short stay is hood. Across the street is a great restaurant and in within 1 blcok a Oxo.
Stayed 2 nights in Dec 2021
Response from General Manager on Dec 13, 2021
Dear Eloisa, I send you greetings and I appreciate your comments, I am very happy that your stay has been pleasant and that you have been able to enjoy the city. We wait for you again in this your home. Cordially

10/10 Excellent

Caren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfy bedroom. Decent breakfast. Great location. Attentive staff. Worth for the price.
Stayed 2 nights in Nov 2021
Response from Erika Cortes- Gerente General on Nov 22, 2021
Dear guest We send you a cordial greeting and we appreciate your comments. We are very pleased that your experience has been a good one. We await you with pleasure in this your home.

10/10 Excellent

Jose

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bathroom floor was durty
Stayed 2 nights in Nov 2021
Response from Erika Cortes - Gerente General on Nov 19, 2021
DEAR GUEST JOSÉ, I SEND YOU A CORDIAL GREETING AND THANK YOUR COMMENTS, CHECK THE CLEANING OF OUR BATHROOMS TO GUARANTEE THE QUALITY THEY DESERVE. WE HOPE TO SEE YOU AGAIN IN THIS HOME. CORDIALLY

6/10 Okay

Tom

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Erika Cortes - Gerente General on Nov 18, 2021
Estimado Tom, Le envio un cordial saludo y le agradezco su puntuación, le hago llegar mis disculpas si su estancia no fue como lo esperaba. Me gustaria tener mas detalles de los inconvenientes que tuvo durante su estancia por lo que quedo a la orden para cualquier duda o comentario adicional. Lo esperamos de nuevo en esta su casa. Cordialmente

8/10 Good

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

4/10 Poor

R

Disliked: Room comfort
Rather below average chain hotel
This chain hotel looked relatively good on pictures but the reality was worse - tiny rooms with air conditioning set in permanent blast and unadjustable, lack of hot water, and the bed sheets that felt and smelt stale. Everything was cheap quality and the breakfast was very poor
Stayed 1 night in Apr 2021
Response from Erika C.- Gerente General on Apr 5, 2021
Dear Guest, We appreciate your comments and we are sorry for the inconvenience you had during your stay with us, we will work to provide you with the quality you deserve. Cordially

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay for the price
Overall good stay but hard beds. Daily cleaning service would forget certain towels but would stay again.
Stayed 1 night in Mar 2021
Response from Erika C. - Gerente General on Mar 26, 2021
Dear Guest, thanks for your comments we wait for you with pleasure again. Cordially

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, and convenient to downtown.
Clean and comfortable business-class hotel, no pool.
Stayed 1 night in Mar 2021
Response from Erika C. - Gerente General on Mar 24, 2021
Dear guest, I appreciate your comments we wait for you back

8/10 Good

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All you need for a quick stop
Perfect for a quick stop. You have all your basic needs covered
Stayed 1 night in Feb 2021
Response from Erika C.- Gerente General on Mar 23, 2021
Dear guest, Thank you for your comments, we look forward to seeing you again. Cordially

8/10 Good

Efrain

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Artemisa A - Gerente de Ventas on Mar 17, 2021
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Excellent stay near beach
Stayed 4 nights in Jan 2021
Response from Erika C. - Gerente General on Feb 22, 2021
Dear guest, We send you greetings and we appreciate your comments. We wait for you again in this his house. Cordially

10/10 Excellent

Armando

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
It was a short overnight stay, great location, free parking, decent breakfast, it was all I needed for my short stay.
Stayed 1 night in Feb 2021
Response from Erika C. - Gerente General on Feb 8, 2021
Dear guest, We send him a cordial greeting and we thank him for his comments, we are very pleased that his stay has been to his liking, We wait for you again in this his house. Cordially,

6/10 Okay

Verified traveler

Stayed 2 nights in Jul 2020
Response from Erika C.- Gerente General on Jul 14, 2020
Estimado huésped, Le enviamos un cordial saludo y le agradecemos su puntuación. Le esperamos de nuevo en esta su casa. Cordialmente

6/10 Okay

Alejandro

Business traveler
Liked: Cleanliness
Disliked: Room comfort
Didn’t left hand towel two days in a row. Sink plugged didn’t fix it even though I told them to do so.
Stayed 3 nights in Mar 2020
Response from Erika C.- General Manager on Mar 11, 2020
Dear Guest, We appreciate your comments and apologize for the inconvenience. We hope to see you again in this your home and to see our improvements. Cordially

8/10 Good

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
basics well delivered
This is basically a business hotel which also seems to attract families on holiday . It is a good, clean, efficient place with helpful staff. Good location ,too.
Stayed 1 night in Feb 2020
Response from Erika C.- General Manager on Feb 25, 2020
Dear guest, We send a cordial greeting and thank you for your comments, we are pleased that your stay has been pleasant. We wait for you again in this your house.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Erika C.- Gerente General on Feb 4, 2020
Estimado huésped, Gracias por su puntuación, los esperamos de nuevo en esta su casa. Cordialmente.

10/10 Excellent

Sergio A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
thanks.!!!
Exelent hotel / clean / safe..thanks .!!
Stayed 9 nights in Nov 2019
Response from Erika C. - General Manager on Dec 15, 2019
Dear guest, Thanks for your comments, we are pleased that your stay has been pleasant. we wait for you again in this your home. Cordially

8/10 Good

Arvin Kumar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend and Nice Hotel
Was good room but not so impressive on breakfast. Overall good place to stay for a short getaway.
Stayed 2 nights in Nov 2019
Response from Erika C. - General Manager on Nov 15, 2019
Dear guest, we appreciate your comments, we look forward to your next visit. Cordially,

10/10 Excellent

Eloise, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff where great very helpful. They have shuttle bus and can take you ti downtown or anywhere around. The staff where great. I would recommend this hotel.
Stayed 2 nights in Oct 2019
Response from Erika C.- Manager on Oct 15, 2019
Dear Guest, We appreciate your comments, we are pleased that your stay has been pleasant. we wait for you again in this your home. Cordially,

8/10 Good

Verified traveler

Stayed 2 nights in Jul 2019

8/10 Good

Doris

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and in walking distance to the main attractions. Nice and helpful staff. Good breakfast.
Stayed 4 nights in Apr 2019
Response from Artemisa - Gerente de Ventas on Apr 27, 2019
Dear Doris: Thanks for staying in City Express Hotels, we're glad to read you. Your comments about location, breakfast and staff are greatly appreciated.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel close to the center.
Stayed 1 night in Mar 2019
Response from Artemisa - Gerente de Ventas on Apr 5, 2019
Dear guest: Thanks for staying in City Express Hotels, we're glad to read you. Your comments about location and cleaning are greatly appreciated. Greetings

8/10 Good

Jesus R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Stayed 2 nights in Mar 2019
Response from Artemisa - Gerente de Ventas on Mar 30, 2019
Estimado Jesús: Agradecemos su preferencia por City Express Campeche. Esperamos nuevamente su visita. Saludos.

8/10 Good

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, nearly...
New condition. Breakfast was great. Staff was very nice. The only negative comment I have is the shower curtain was too short. It let water splash onto the floor. That caused a puddle of water to deal with. It would be so easy to fix, but should never need to be told of such a silly oversight.
Stayed 4 nights in Dec 2018
Response from Artemisa - Gerente de Ventas on Dec 13, 2018
Dear guest: Thanks for staying with us. We'll take your advice about the shower curtain and we'll fix it. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great. It’s walking distance in both directions to dining, nite life, and shopping.
Stayed 1 night in Dec 2018
Response from Artemisa - Gerente de Ventas on Dec 10, 2018
Dear guest: Thanks for staying in City Express Hotels, we're glad to read you. Your comments are greatly appreciated.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
The manager Jorge went above and beyond. We had a dead battery and they helped us. Even followed up next day to see if everything was okay. Nice and comfortable with a good breakfast. The service was excellent!
Stayed 3 nights in Nov 2018
Response from Artemisa - Gerente de Ventas on Dec 4, 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Julian

Disliked: Room comfort
Stayed 1 night in Apr 2018
Response from Artemisa Angulo - Gerente de Ventas on Jun 9, 2018
¡Gracias por elegir al Hotel City Express Campeche! Trabajamos en mejorar para ustedes, nuetsros huéspedes. Esperamos su pronto regreso.

8/10 Good

Amparo, Mexico City

Liked: Cleanliness, staff & service
The room needs some maintenance. Breakfast is free but could be better. They don’t like it if you tell them to refill milk or fruit plates.
Stayed 5 nights in May 2018
Response from Artemisa Angulo - Gerente de Ventas on May 30, 2018
Dear Guest: Thanks for your stay in City Express Hotels. Receive an apologize for the inconvenience, we tried our best to resolve the situation. Your comments are greatly appreciated.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice near city center
Good location with free parking. Staff speak English. Reasonable price with small breakfast included. Clean rooms and hot water not a problem in shower.
Stayed 1 night in Jan 2018
Response from Artemisa Angulo - Gerente de Ventas on Jan 31, 2018
Thank you. We're glad that you enjoyed staying with us.

10/10 Excellent

Simon F Dabbs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and comfortable and suited our needs for a quick, overnight stop in Campeche. We would be happy to stay there again.
Stayed 1 night in Aug 2017
Mr Dabbs Thank you for your comment! We hope to see you soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Verified traveler

Disliked: Cleanliness
There are better options in the area.
Very simple hotel, just to sleep in. Simple room. WiFi was spotty. My main complain is that the whole property smelled of sewage. It might not have been their fault, but it did smell. The included breakfast is essentially coffee, some toast, papaya, eggs, and beans from powder. Some of the staff were friendly.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and very good location
Everything its ok

8/10 Good

Svend, WA

Liked: Staff & service, property conditions & facilities, room comfort
Cheap hotel close to the city
Friendly staff. Reasonable facilities, good breakfast. Walking distance to city. We got a very good deal on this, cheaper than a motel in the US. When we first got there the sheets were a little bit dirty, asked the staff to change them. Otherwise no problems.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful, ypou can leave the car and walk or take
Perfect for our stay, near malecon, walmart, downtown and shopping mall

6/10 Okay

Luis Enrique

Liked: Cleanliness
Water pressure in bathroom was horrible.

6/10 Okay

steve, Doha Qatar

Basic clean room, good car parking facilities
Hotel is fine for a short stay Beds clean but small

8/10 Good

janice, cobourg ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
really enjoyed our stay at city express and campeche. lovely staff and breakfast , beautiful city. would love to visit again and stay longer

6/10 Okay

Sebastian, Merida, Yucatan, Mexico.

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel with a noise problem
Terrible at night 3:30 AM people screaming in the hall way waking everyone up. I think they should be more careful with the noises making the rooms a bit more sound prof like carpeting the hallway and things that will keep the noise and the rooms quieter.

10/10 Excellent

Edgar, Québec, Qc, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A week-end in Campeche
Great Hotel, new and clean, close to centro.