Ratings based on 187 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Jacksonville, Fl

Posted Jul 23, 2014
Pros: Its nice
Cons: cant think of any
Location: we were there for a visit
All we wanted was a clean room and a comfortable bed and we got it. Thanks
4 out of 5
Recommended
for Everyone
by A verified traveler from Southern New Jersey

Visiting Ohio to see mom for her birthday

Posted Jul 6, 2014
This hotel was close to my mom so it was the closest to here apartment. The room was okay, it would have been nice to have two choices on the pillows they were all firm. Also no elevator which was odd. Breakfast was okay but not enough table on my second morning so had to carry food to room.
4 out of 5
Recommended
for Everyone
by Ann from Jacksonville, FL

I would recommend this hotel.

Posted Jun 11, 2014
Pros: The rooms were clean and comfortable and the staff was friendly.
Cons: Make sure the entry cards work while staying at the hotel.
Location: This hotel was easy to find. We drove from the airport and the freeways made it easy to get to and from the hotel.
This hotel was clean, comfortable, and the staff was always available to help. We did get locked out two times and the hotel had to give us new entry cards. The hotel was convenient to the airport and it was close to Lancaster Ohio, where we were going. The hotel had a good breakfast and it was close to restaurants and other stores and filling stations.
1 out of 5
by A verified traveler

Posted May 25, 2014
Took forever to refund my deposit, and then they refunded it to the wrong account. And when I called to have it checked and corrected, staff was VERY rude!!!
3 out of 5
Recommended
for Everyone
by A verified traveler

Place to sleep

Posted May 20, 2014
We arrived very late and left very early . It was just a stop over to sleep.
4 out of 5
Recommended
for Everyone
by Jacob from Chicago

Nice place to drop by and spend a rainy night in.

Posted May 18, 2014
Pros: Clean, Comfortable, Convenient
Cons: Staff shouldn't leave every door for storage/vending/laundry/kitchen open at all times, it's very unprofessional.
Location: A lot of camping to do around the area and New River Gorge is absolutely beautiful. Can't go wrong with the Buffalo Wild Wings right next door either!
Nothing to complain about really. Everything met standards and then some in a few cases. Rooms were cleanly and comfortable with all the amenities they advertise. The $100 hold on your card is kind of a pain, as it took about three days for it to disappear. The employees were okay, not super friendly but not curt. The pool was nice and the breakfast was pleasing.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Apr 29, 2014
Pros: Friendly staff,cleanliness of rooms, surrounding area.
Cons: Reopen the hot tub
Our stay at this hotel was very good, it is close to lots of restaurants and stores. The complimentary breakfast was excellent. The staff was very friendly and informative. The room was very nice and clean. I will stay at this hotel again. The only downside was the hot tub was closed.
3 out of 5
Recommended
for Everyone
by A verified traveler

False advertisement

Posted Apr 15, 2014
When I booked the room it stated there was a hot tub. When I got there there was a hot tub, but with no water, and taped off.
2 out of 5
by A verified traveler

Best Western

Posted Mar 5, 2014
Pros: The staff were great and the room was clean.
Cons: Make sure the pool is clean... bump up the WiFi signal
Location: It was just a stop over... So we didn't hang out in town
We were quite excited about staying at the Best Western.. and the staff were great.. but the facility was disappointing.. The WiFi did not work in our room and the staff had no advice as to why. There were no elevators and the hotel was shaped similar to a motel.. with multiple entrances so checking into our room was challenging... There was sand in the bottom of the pool.. as well as the hot tub. The bathroom was TINY.. the kind where you have to stand beside the toilet to close the door.. The ad for this hotel boasts photos and a description that exceed the reality.
3 out of 5
Recommended
for Everyone
by A verified traveler

It was OK.

Posted Mar 3, 2014
Our room was clean and everything worked but we specifically booked a hotel with a pool and unfortunately the filter was broke, sand on the bottom of the pool and a film on the top. Needless to say we didn't get to go swimming . :(