Ratings based on 965 Verified Reviews
They paid and stayed. We double-checked.
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
by A verified travelerfrom york
Better alternatives available for similar pricePosted Mar 18, 2015
Pros: Clean room
Cons: Service Room allocation
We requested a room on a high floor as other reviews have mentioned noise from the DLR. The receptionist abruptly stated that only executive rooms are on higher floors (upon checking out we realised that standard rooms are located on the lower 8 floors). I explained that I had requested this because we wanted a quiet room if possible as we were very tired. We were given a room on the 1st floor that had an internal door to an adjoining room. At 5am we found out that a family with a young baby were in the adjoining room as the baby woke up and then cried constantly until 8:30 when the family checked out. I appreciate that the hotel cannot be held responsible for the disrupted sleep, however after specifically requesting a quiet room and given that the hotel was nowhere near full, I do not think that giving us adjoining room to a young family was fair. As mentioned we were tired on arrival so my wife ordered lasagne through room service which was very expensive for what it was, but she enjoyed. What was not acceptable was having to wait over an hour for this after ordering ~22:30 and then having additional charges added to our bill: a 'room service tray charge' and 'in room dining'. Combined these charges added another third of the cost of the dish to the already inflated 'room service' prices! We didn't complain at the time as we were shattered and just wanted to go to sleep. There's a lot of competition in the area at similar prices - in the future we'll look elsewhere.
Comment from Hotel Management
Mar 23, 2015 by Bertrand D, Hotel Management
Dear Robert, Thank you very much for your review and please rest assured that we are already looking into this in order to improve the quality of our service and avoid issues such the one you have experienced in regards to the room allocation. I sincerely apologize for the disrupted night you experienced and I do hope you will reconsider staying with us despite this and I am confident will notice a better service from your next stay. Sincerely, Bertrand D
for Everyoneby A verified travelerfrom Cumbria UK
Posted Mar 11, 2015
The Hotel was lovely, great location and the staff were excellent.
for Everyoneby A verified travelerfrom Manchester
Excellent staffPosted Mar 10, 2015
Great stay but the quality of Beer was poor considering the price. The price of snacks, a few belly of pork bites at £11 was a bit much even if nice. Need to put extra value into the undoubted quality.
for Everyoneby A verified travelerfrom Garches
AnniversairePosted Feb 23, 2015
Hôtel magnifique Personnel ou petits soins , Très bien situé les demandes faites a Expédié elles on était faîte que dire a oui le Bar très très bien voilà a refaire mon choix et fait chaque fois que je partirais a Londres Marriott . Merci encore a Éva de la réception pour tout .
for Everyoneby A verified travelerfrom Guildford
Posted Feb 19, 2015
Pros: Location, reception staff.
Cons: A couple of the waiting staff at breakfast were slightly under par on the service.
Location: Absolutely perfect for a visit to the O2.
Lovely hotel, superb location. Everything was really good, highly recommended.
for Everyoneby A verified travelerfrom Essex
Close to Canary Wharf & the O2.Posted Feb 19, 2015
Great hotel, convienent for for plans at Canary Wharf & The O2.
for Everyoneby A verified travelerfrom Beckenham
Posted Feb 17, 2015
Staff were very helpful and fantastic hotel for london stop over
for Everyoneby A verified travelerfrom Lincolnshire
13th/14th FebruaryPosted Feb 17, 2015
Excellant stay from start to finish, all staff very pleasant and wanting to please and make it an enjoyable stay
for Everyoneby A verified travelerfrom C
Comoda la posizione a ridosso della metro Ottimo sPosted Feb 11, 2015
Ottima colazione Ottimo servizio bar il gin tonic che sognavo Posto particolare di nuova realizzazione All'incrocio tra due metro la dlr e giubileo
for Everyoneby A verified travelerfrom Southampton
Ideal for O2Posted Feb 11, 2015
Pros: Ideally placed for closeness to Tube. Nice rooms and excellent value for money in London.
Location: Close to tube for O2 and/or London shopping
Second stay whilst visiting O2 for show. Ideally placed for numerous restaurants. Within walking distance to tube station at Canary Wharf