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Reviews of Hotel Kurrajong Canberra

4.5 out of 5
Hotel Kurrajong Canberra
8 National Circuit, Barton, ACT

Reviews

8.8

Excellent

Rating 10 - Excellent. 494 out of 1002 reviews" "
Rating 8 - Good. 376 out of 1002 reviews" "
Rating 6 - Okay. 85 out of 1002 reviews" "
Rating 4 - Poor. 38 out of 1002 reviews" "
Rating 2 - Terrible. 9 out of 1002 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, great location
Stayed 2 nights in Apr 2024
Response from Grace on Apr 17, 2024
Dear Daniel,Thank you for taking a moment to reflect on your recent stay experience with us at Hotel Kurrajong Canberra. I am so pleased that we could welcome you!I appreciate you commending on our facilities and could not agree with you more that our location is certainly a highlight and very convenient for many of our guests to explore the prominent sites of Canberra or local attractions! The comments you made regarding your stay with us are most appreciatedWe look forward to welcoming you back to the hotel in the near future.Best Regards,Grace Russell Duty Manager

10/10 Excellent

Ro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Lee

Stayed 1 night in Mar 2024
Response from Grace on Apr 10, 2024
Thank you for your review!

6/10 Okay

Barrie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
A comfortable and convenient hotel for our planned visit to National Gallery. The room we requested, a twin, was dysfunctional due to the placement of a table between the beds and we asked if the table and beds could be moved, the person on the desk said he would do what he could, but on returning to the room after dinner nothing had been done. We sorted it in a couple of minutes. Breakfast arrangement was a shambles until one learned that you found your own table, if there was one that had been cleared, and ordered at the bar counter. Excellent breakfast, poor restaurant management.
Stayed 3 nights in Mar 2024
Response from Grace on Mar 18, 2024
Dear Barrie,Thank you for taking the time to write your review.It is great to see we managed to tick most of the right boxes during your stay. We have shared your comments with the team, especially our F&B team who appreciates your comment regarding the quality of dining experience. The comments you made regarding your stay with us are most appreciated. It is always a pleasure to receive constructive feedback from guests who have enjoyed their stay here at the Hotel Kurrajong Canberra.Once again, thank you for taking the time to share your feedback. We look forward to your next visit.Kind regards,Grace Russell Duty Manager

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, facility and service
Stayed 1 night in Mar 2024
Response from Grace on Mar 15, 2024
Dear Rodney,Thank you for taking a moment to reflect on your recent stay experience with us at Hotel Kurrajong Canberra. I am so pleased that we could welcome you!I appreciate you commending on our facilities and could not agree with you more that our location is certainly a highlight and very convenient for many of our guests to explore the prominent sites of Canberra or local attractions! The comments you made regarding your stay with us are most appreciatedWe look forward to welcoming you back to the hotel in the near future.Best regards,Grace Russell Duty Manager

10/10 Excellent

Lucy, epping

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 3 nights in Feb 2024
Response from Grace on Feb 14, 2024
Thank you for your kind review of Hotel Kurrajong.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice old building with a great and helpful staff.
Stayed 3 nights in Jan 2024
Response from Grace on Feb 2, 2024
Dear James,Thank you for the heartwarming review of your recent stay with us. It was a pleasure to host you, and we are thrilled that you had a wonderful time at our hotel.We are proud of our team, who works diligently to ensure every guest receives the highest level of service. Your recognition of our staff's dedication and their commitment to your comfort is truly appreciated.If there is anything specific you'd like us to arrange for your next stay, please let us know. We can't wait to see you again soon.Best wishes,Grace Russell Duty Manager

10/10 Excellent

Sue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a heritage propery for the 21st century.
Stayed 1 night in Jan 2024
Response from Grace on Jan 26, 2024
Dear Sue, Thank you for your kind review. Kind Regards,Grace Russell Duty Manager

8/10 Good

Cecilia, Lions Bay

Stayed 2 nights in Jan 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay in historic Canberra hotel
Have stayed here a few times and have always found it to be an excellent experience. A grand old building with a bit of history. This time we had a special deal through Hotels.com, otherwise it would have been a bit pricey. Check-in was easy and staff were friendly and helpful. Our room, once we found it(!) was lovely - quiet, spacious and comfortable. Being a weekend, we were able to park for free on-street. There were a few restaurants and cafes within walking distance. Would definitely stay here again, especially if the price was right.
Stayed 3 nights in Jan 2024
Response from Grace on Jan 21, 2024
Dear Carol,Thank you so much for your wonderful feedback and for choosing to stay with us. We are thrilled to know that you had a fantastic experience at our hotel. Your kind words about our comfortable rooms, attentive staff, and excellent amenities are truly appreciated.We are dedicated to providing exceptional hospitality, and it brings us great joy to hear that we succeeded in making your stay enjoyable and memorable. Your recommendation means the world to us, and we cannot wait to welcome you back for another delightful stay.If there is anything else we can do to enhance your future visits, please do not hesitate to let us know. We value your loyalty, and we look forward to serving you with excellence again soon.Best regards,Grace Russell Duty Manager

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Janusz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern room. Very clean.
Stayed 2 nights in Jan 2024
Response from Grace on Jan 20, 2024
Dear Janusz,Thank you so much for your kind words regarding you're recent stay at Hotel Kurrajong. It was a pleasure having you and please let us know if you need anything in the future.Kind Regards,Grace Russell Duty Manager

6/10 Okay

daniel

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Canberra Kurrajong
My 3rd or 4th time staying here. Had an issue with shower door not closing properly and so leaking water to outside of shower. Also the fridge quite loud during the night. Reception staff outstanding as usual so will put it down to a one off unlucky with the room we ended up with.
Stayed 2 nights in Jan 2024
Response from Grace on Jan 15, 2024
Dear Daniel,Thank you for being a valued returning guest at Hotel Kurrajong. We're thrilled to hear that our outstanding reception staff left a positive impression on you during your stay.We sincerely apologize for any inconvenience caused by the shower door and fridge noise. Please know that we are actively working on resolving these issues to ensure a seamless experience for our guests.Your continued loyalty means a lot to us, and we appreciate your understanding. We look forward to the opportunity to welcome you back and provide you with an even more enjoyable stay.If there's anything specific you loved about your visit or anything else you'd like to share, please feel free to reach out. Your feedback is invaluable to us.Warm regards,Grace Russell Duty Manager

8/10 Good

Liz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super lovely people and lovely property, great food. Well positioned. Kind staff.
Stayed 2 nights in Jan 2024
Response from Grace on Jan 11, 2024
Dear Liz,Thank you for the heartwarming review of your recent stay with us. It was a pleasure to host you, and we are thrilled that you had a wonderful time at our hotel.We are proud of our team, who works diligently to ensure every guest receives the highest level of service. Your recognition of our staff's dedication and their commitment to your comfort is truly appreciated.Your feedback motivates us to continuously improve and provide even better experiences for our guests. We can't wait to welcome you back for another delightful stay, and we are ready to make your next visit even more special.If there is anything specific you'd like us to arrange for your next stay, please let us know. We can't wait to see you again soon.Best wishes,Grace Russell Duty Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Jason

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

stephen, Sunshine North

Stayed 3 nights in Jan 2024

8/10 Good

Raelene

Traveled with family
Liked: Property conditions & facilities, room comfort
Good location- you’ll need a car.
Very cute place to stay - I stayed her a few years ago and it’s nice to see the rooms and facility has had an upgrade. Sadly the shower has not been cleaned thoroughly enough fir a while / see pics. But, overall it’s convenient if you’re visiting Parliament House and war memorial.
Stayed 1 night in Dec 2023

6/10 Okay

An

Liked: Cleanliness, staff & service, property conditions & facilities
The room was a bit small and the way to the room is a bit confusing. We got good service from the staff Francis by giving us some beverages to celebrate the new year! Great impression.
Stayed 1 night in Dec 2023
Response from Grace on Jan 4, 2024
Dear An,We are absolutely thrilled to receive your kind words of appreciation for our employee, Francis. Thank you for recognizing their hard work and dedication to delivering exceptional service.Our team takes great pride in providing top-notch customer experiences, and it is rewarding to see that our efforts have made a positive impact on your interaction with us.Your feedback will be shared with Francis and the rest of the team, as it serves as a great motivation to continue delivering outstanding service. We are grateful to have you as our valued customer and look forward to serving you with excellence in the future.Should you have any further feedback or require any assistance, please feel free to reach out to us anytime.Thank you again for your kind words and for being a part of our journey to create memorable experiences for our customers.Best regards,Grace Russell Duty Manager

4/10 Poor

Rab

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Dec 2023

8/10 Good

Richard

Traveled with partner
Liked: Staff & service, amenities
Room we stayed in was a little run down . Shower was disappointing room was clean but needs upkeep. Food in hotel was nice as so were the staff
Stayed 1 night in Dec 2023
Response from Grace on Jan 4, 2024
Dear Richard,I am Delighted to receive your favorable review of Kurrajong Hotel.The comments you made regarding your stay with us are most appreciated. It is always a pleasure to receive constructive feedback from guests who have enjoyed their stay here at the Kurrajong hotel Canberra.We look forward to welcoming you back to the hotel in the near future.Once again thank you for the feedback, we hope to see you again soonBest Regards,Grace Russell Duty Manager

8/10 Good

Stephen

Traveled with partner
Liked: Staff & service, amenities
Was a nice heritage place to stay, staff were amazing, has restaurant and bar that are nice to.
Stayed 1 night in Dec 2023
Response from Grace on Jan 4, 2024
Dear Stephen,On behalf of our entire team, thank you for your wonderful feedback regarding your dining experience at our restaurant. We are thrilled to hear that you enjoyed our food and ambiance.Our chefs and staff take great pride in providing delectable dishes and top-notch service, and your appreciation fuels our passion to deliver excellence every day.Your recommendation to others is the highest compliment we can receive, and we are genuinely grateful for your support.We hope to have the pleasure of welcoming you back soon for another delightful culinary journey.With warm regards,Grace Russell Duty Manager

10/10 Excellent

H O

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Awesome historic hotel very close to museums and parlament. Great breakfast and very nice garden for a drink. Only little negative was that the staff at the restaurant was a bit inexperienced. However the second day there was another crew which seemed more experienced. Staff at the reception was excellent and super helpful throughout.
Stayed 2 nights in Dec 2023
Response from Grace on Dec 30, 2023
Dear H O,Thank you for taking the time to share your positive experience at our hotel. Your glowing review about our friendly staff, delicious dining options, and overall ambiance brightened our day.We are thrilled to have been a part of your enjoyable trip, and your satisfaction is our ultimate reward. We are committed to delivering exceptional experiences, and your feedback motivates us to continue striving for excellence.We appreciate your kind recommendation and can't wait to host you again during your future travels. Should you need any assistance with your next reservation or have any special requests, feel free to reach out to us anytime.Thank you for being our valued guest, and we eagerly await your return.Warm regards,Grace Russell Duty Manager

8/10 Good

Peter

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place - staff could be trained better
Stayed 2 nights in Dec 2023
Response from Grace on Dec 30, 2023
Dear Peter,I am Delighted to receive your favorable review of Kurrajong Hotel.The comments you made regarding your stay with us are most appreciated. It is always a pleasure to receive constructive feedback from guests who have enjoyed their stay here at the Kurrajong hotel Canberra.We look forward to welcoming you back to the hotel in the near future.Best Regards,Grace Russell Duty Manager

6/10 Okay

Mandakhtuya

Stayed 1 night in Dec 2023
Response from Grace Russell on Dec 21, 2023
Thank you for your review.

10/10 Excellent

Sandra

Stayed 1 night in Dec 2023

10/10 Excellent

Leanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were straight onto fixing and issue we had with our room, everything was resolved so fast.
Stayed 2 nights in Dec 2023
Response from Grace on Dec 13, 2023
Dear Leanne,I am Delighted to receive your favorable review of Kurrajong Hotel.The comments you made regarding your stay with us are most appreciated. It is always a pleasure to receive constructive feedback from guests who have enjoyed their stay here at the Kurrajong hotel Canberra.We look forward to welcoming you back to the hotel in the near future.Best Regards,Grace Russell Duty Manager

10/10 Excellent

Margaret, Brisbane

Stayed 1 night in Dec 2023

10/10 Excellent

Barry

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kurrajong Stay
Arrived at 3 pm, no problem with check in with friendly and efficient staff. Room comfortable on 1st floor. Friends were a little way from us but staff moved them to a room just down the hall. Breakfasts of good quality and plentiful. Again well served by dining room staff. We had a nice dinner on Monday night in restaurant. Due to rain threatening reception staff leant us an umbrella which was extremely useful when caught in a downpour at 6 pm on Monday evening. All in all we could not have asked for better service and courtesy from staff who met all our challenges. Parking was at the door with payment of $17 per night. Would recommend the Kurrajong to friends and fellow travelers.
Stayed 2 nights in Nov 2023
Response from Grace on Nov 21, 2023
Dear Barry,Thank you so much for your kind words and for taking the time to share your wonderful experience at our hotel. We are delighted to hear that you had a fantastic stay and that our team's efforts made a positive impact on your visit.Your appreciation for our immaculate rooms, attentive staff, and delicious dining options means the world to us. We strive to provide exceptional hospitality, and it is heartwarming to know that we succeeded in making your stay enjoyable and memorable.We truly value your recommendation, and we cannot wait to welcome you back for another fantastic stay in the near future. Should you need any assistance with your future reservations, please do not hesitate to reach out to us directly.Once again, thank you for choosing our hotel, and we look forward to creating more unforgettable experiences for you in the days ahead.Warm regards,Grace Russell Duty Manager

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Mostly terrific. A shame to charge guests for parking, especially when it is not always available readily
Stayed 3 nights in Nov 2023
Response from Grace on Nov 21, 2023
Dear Chris,I am Delighted to receive your favorable review of Kurrajong Hotel.The comments you made regarding your stay with us are most appreciated. It is always a pleasure to receive constructive feedback from guests who have enjoyed their stay here at the Kurrajong hotel Canberra.We look forward to welcoming you back to the hotel in the near future.Best Regards,Grace Russell Duty Manager

10/10 Excellent

Carol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very comfortable, homely and cosy. Loved the old colonial style hotel. It was very well maintained and the staff were very friendly and nothing was any trouble. Would not hesitate to recommend this hotel.
Stayed 1 night in Nov 2023
Response from Grace on Nov 21, 2023
Dear Carol,Thank you for taking the time to share your positive experience at our hotel. Your glowing review about our friendly staff, delicious dining options, and overall ambiance brightened our day.We are thrilled to have been a part of your enjoyable trip, and your satisfaction is our ultimate reward. We are committed to delivering exceptional experiences, and your feedback motivates us to continue striving for excellence.We appreciate your kind recommendation and can't wait to host you again during your future travels. Should you need any assistance with your next reservation or have any special requests, feel free to reach out to us anytime.Thank you for being our valued guest, and we eagerly await your return.Warm regards,Grace Russell Duty Manager

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly but needed more management leadership. Priority of staff was more on clearing tables rather than attending to guests. Parking convenient but too expensive. Local maps and tourist information was available but we had to ask for it rather than a Preferred table or Rack to choose from. We had No idea how to work the coffee machine and there was No other options available. On a Positive we will stay with you next time in the hope that these minor items are improved
Stayed 4 nights in Nov 2023
Response from Saugat, Duty Manager on Jan 2, 2024
Dear Stephen,Thank you for taking the time to share your feedback with us. We appreciate your constructive comments, as they are invaluable in helping us enhance our guest experience. As the Duty Manager, I would like to express my sincere apologies for any inconvenience you may have encountered during your recent stay.I'm pleased to hear that you found our staff to be friendly, although I am sorry to learn that you felt there was a lack of management leadership. We take your comments seriously, and I assure you that we will review our management approach to ensure a more guest-focused service.Your feedback regarding the priority of staff duties is duly noted, and we will work on improving the balance between clearing tables and attending to our guests promptly. I appreciate your observation regarding the availability of local maps, tourist information, and coffee machine usage. We will reinforce our efforts to proactively provide such information upon check-in, making it more accessible to our guests without the need to ask.I'm glad to hear that despite these concerns, you are willing to stay with us again. Please rest assured that we are committed to addressing these minor issues to provide you with an improved and seamless experience on your next visit.Thank you for choosing our hotel, and we appreciate your understanding as we strive to continually improve.

10/10 Excellent

Kate

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, funky interior design, courteous and friendly staff.
Stayed 2 nights in Oct 2023

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ash on Oct 27, 2023
Dear Christina,Thank you so much for your kind ratings and for taking the time to share your wonderful experience at our hotel. We are delighted to hear that you had a fantastic stay and that our team's efforts made a positive impact on your visit.

8/10 Good

Cathy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this old historic hotel. The only thing that spoilt our stay was a strange intermittant noise in the night. Like an electronic noise. Spoke to reception on check out who didn't seem to know what it was. I find that hard to believe. I was assured they would look into it for me. I'm still waiting for an answer!!!!
Stayed 2 nights in Oct 2023
Response from Ash on Oct 27, 2023
Dear Cathy,Thank you so much for your kind words and for taking the time to share your wonderful experience at our hotel. We are delighted to hear that you had a fantastic stay and that our team's efforts made a positive impact on your visit.We are really sorry about the noise in the room. Could you please tell us what kind of noise was it, so we have an idea what it could be?Thank you for your feedback Cathy. :)

10/10 Excellent

Laurie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All fine except noisy air conditioner outside room 147
Stayed 4 nights in Oct 2023
Response from Ash on Oct 27, 2023
Dear Laurie,Thank you so much for your kind words and for taking the time to share your wonderful experience at our hotel. We are delighted to hear that you had a fantastic stay and that our team's efforts made a positive impact on your visit.We apologize or the noisy Air conditioner. Please let us know in your next booking about this experience and team will make sure to locate you a room where you don't have to face the same issue.Warm Regards,Ashir Rizvi

10/10 Excellent

Sue

Stayed 3 nights in Oct 2023

10/10 Excellent

ILARIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a very good Canberra area. Staff friendly and helpful. Will stay again next time in Canberra
Stayed 5 nights in Oct 2023
Response from Ash on Oct 27, 2023
Dear Ilario,Thank you so much for your kind words and for taking the time to share your wonderful experience at our hotel. We are delighted to hear that you had a fantastic stay and that our team's efforts made a positive impact on your visit.Warm Regards,Ashir Rizvi

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfo
Stayed 1 night in Oct 2023
Response from Ash on Oct 27, 2023
Dear Anthony,Thank you so much for your kind words and for taking the time to share your wonderful experience at our hotel. We are delighted to hear that you had a fantastic stay and that our team's efforts made a positive impact on your visit.Warm Regards,Ashir Rizvi

10/10 Excellent

Meryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ash on Oct 27, 2023
Dear Meryl,Thank you so much for your kind ratings and for taking the time to share your wonderful experience at our hotel. We are delighted to hear that you had a fantastic stay and that our team's efforts made a positive impact on your visit.Warm Regards,Ashir Rizvi

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Great position for walking to restaurants etc, lovely historical hotel and the staff were so friendly and welcoming .
Stayed 1 night in Oct 2023
Response from Ash on Oct 27, 2023
Dear Marie,Thank you so much for your kind words and for taking the time to share your wonderful experience at our hotel. We are delighted to hear that you had a fantastic stay and that our team's efforts made a positive impact on your visit.Warm Regards,Ashir Rizvi

6/10 Okay

Davina

The dining room and bar was closed for lunch and dinner over the long weekend. Limited room service menu and hours too.
Stayed 2 nights in Oct 2023
Response from Ash on Oct 27, 2023
Dear Davina,Thank you for taking your precious time out to give us the feedback.We really apologize for the dinning being closed for dinner and lunch over the long weekend. We cab certainly pass your feedback to the management and make sure this get brought up in our operations meetings too.Once again thank you so much for your time.Warm Regards,Ashir Rizvi

8/10 Good

Fuki

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Ash on Oct 3, 2023
Dear Fuki,Thank you so much for your kind review and for taking the time to share your wonderful experience at our hotel. We are delighted to Know that you had a fantastic stay and that our team's efforts made a positive impact on your visit.Kind regards,Ashir Rizvi

10/10 Excellent

Jasreel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and service. Large rooms and staff were helpful and lovely. No swimming pool which did not bother us. Would stay again!
Stayed 2 nights in Sep 2023
Response from Ash on Oct 3, 2023
Dear Jasreel,Thank you so much for your kind words and for taking the time to share your wonderful experience at our hotel. We are delighted to hear that you had a fantastic stay and that our team's efforts made a positive impact on your visit.Thank you.Kind regards,Ashir Rizvi

10/10 Excellent

Zlatko

Traveled with family
Liked: Cleanliness, staff & service
Quick location, beautiful rooms and lovely garden to have a drink
Stayed 2 nights in Sep 2023
Response from Ash on Oct 3, 2023
Dear Zlatko,Thank you so much for your kind words and for taking the time to share your wonderful experience at our hotel. We are delighted to hear that you had a fantastic stay and that our team's efforts made a positive impact on your visit.Thank you.Kind regards,Ashir Rizvi

4/10 Poor

Lynda, Burradoo

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Checkin was slow >10 mins standing waiting as one staff behind desk. Room was good except housekeeping improve as there was a dirty towel left hanging on back of bathroom door, no English breakfast tea bags in room, appreciate the bottle of disinfectant in the room to wipe over for added assurance of cleanliness, TV remote didn’t work, fixed by a helpful staff, thank you. Problems with room key not working for access to car park or room. Restaurant staff seem disinterested and unhappy and in need of some training. Left feeling invisible by staff and finally when order taken parts of order not received. Staff couldn’t explain menu items and some food had to be sent back as it wasn’t cooked properly. If you wanted to order anything extra nobody comes near you and staff walk around with a blank face. The hotel decor is nice, location is good and finally at checkout there was a member of staff who was pleasant, polite, helpful and had some customer skills, thank you Steffi. I don’t expect to be treated like royalty but I do like some customer service and hotel staff that help guests to enjoy the experience of staying in a ‘nice” hotel
Stayed 1 night in Sep 2023
Response from Ash on Sep 24, 2023
Dear Lynda,It was nice talking to you on the and listen to you.Again, We profusely apologize for the experience you had to go through, however I can assure you that this is not what we practice and we are certainly better than this. I will definitely bring this u to the Team's attention and make sure we improve on those areas. Its feedback like yours comes to us as guidance to keep us on the right track. Other than that please let us know if you ever come to Canberra and we will be more than happy to host you.Thank you.Kind regards,Ashir Rizvi

10/10 Excellent

amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
We had a great stay. The location suits us as we like park and just walk most places
Stayed 3 nights in Sep 2023
Response from Ash on Sep 23, 2023
Dear Amanda,Thank you so much for your kind words and for taking the time to share your wonderful experience at our hotel. We are delighted to hear that you had a fantastic stay and that our team's efforts made a positive impact on your visit.Thank you.Kind regards,Ashir Rizvi

8/10 Good

Sok

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic building, quiet, clean, has EV charging
Nice art deco hotel, clean & well kept, has free EV charging at the front - main reason I booked the hotel (but no proper car park for it, awkwardly placed, and the carpark is often taken by other cars or motorcycles). Car park at the back cost $17 (quite pricey). Also has laundry but couldn't figure out how to use it. Most guests are elderlies, not many people with kids.The restaurant is quite pricey too. Location is in the office area, but short drive to all the tourist attractions. Pretty surroundings. Probably more suitable for couples/ retired/ business trips, rather than family with young kids.
Stayed 3 nights in Sep 2023
Response from Ash on Sep 23, 2023
Dear Sok,Thank you so much for your kind words and for taking the time to share your experience at our hotel. We are delighted to hear that you had a decent stay with us.We will certainly pass on your feedback to our management about the parking and restaurant price.Thank you again for your feedback and have a great day.Thank you.Kind regards,Ashir Rizvi

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Ash on Oct 3, 2023
Dear Judy,Thank you so much for your kind review and for taking the time to share your wonderful experience at our hotel. We are delighted to Know that you had a fantastic stay and that our team's efforts made a positive impact on your visit.Kind regards,Ashir Rizvi