Checkin was slow >10 mins standing waiting as one staff behind desk. Room was good except housekeeping improve as there was a dirty towel left hanging on back of bathroom door, no English breakfast tea bags in room, appreciate the bottle of disinfectant in the room to wipe over for added assurance of cleanliness, TV remote didn’t work, fixed by a helpful staff, thank you. Problems with room key not working for access to car park or room. Restaurant staff seem disinterested and unhappy and in need of some training. Left feeling invisible by staff and finally when order taken parts of order not received. Staff couldn’t explain menu items and some food had to be sent back as it wasn’t cooked properly. If you wanted to order anything extra nobody comes near you and staff walk around with a blank face. The hotel decor is nice, location is good and finally at checkout there was a member of staff who was pleasant, polite, helpful and had some customer skills, thank you Steffi. I don’t expect to be treated like royalty but I do like some customer service and hotel staff that help guests to enjoy the experience of staying in a ‘nice” hotel