Property grounds

Reviews of ibis budget Canberra

2.5 out of 5
ibis budget Canberra
15 Tay Street, Antill Street, Watson, ACT

Reviews

7.0

Good

Rating 10 - Excellent. 204 out of 1000 reviews" "
Rating 8 - Good. 322 out of 1000 reviews" "
Rating 6 - Okay. 273 out of 1000 reviews" "
Rating 4 - Poor. 132 out of 1000 reviews" "
Rating 2 - Terrible. 69 out of 1000 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

John

We stayed for 3 nights, reported a light adjacent to bed was not working & it did not get fixed
Stayed 3 nights in Apr 2024

8/10 Good

Paula

Traveled with partner
Liked: Staff & service
Acceptable quality for the price. The staff was kind and call us to confirm our late check out. Was much better than other Ibis we have been.
Stayed 1 night in Apr 2024
Response from Matt Parkins - General Manager on Apr 14, 2024
Hi Paula,Thank you so much for staying with us and for taking the time to provide us with your wonderful feedback! I am delighted to hear that you enjoyed your stay with us, especially that you liked our service and that you liked us more than the other Ibis hotels you have visited ;)Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra! Kind regards,

6/10 Okay

George

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Facilities are very basis & just good for a night stay.
Stayed 1 night in Feb 2024
Response from Matt Parkins - General Manager on Mar 10, 2024
Hi George,Thank you so much for staying with us and for taking the time to provide us with your valued feedback! I am happy to hear that you enjoyed your stay with us! Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra!Kind regards,

8/10 Good

Aby George

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Good place for an overnight or two day stay, could be cleaner. The kettle in the room could definitely be cleaner.
Stayed 2 nights in Mar 2024
Response from Matt Parkins - General Manager on Mar 10, 2024
Hi Aby,Thank you for staying with us and for taking the time to provide us with your great feedback. I am happy to hear that you enjoyed your stay with us for the most part, but I do offer sincerest apologies that both the kettle and room could be cleaner. Our housekeeping team work extremely hard to maintain a high standard of cleanliness, though I will be speaking with the team to see what we can do to further improve. Thank you again for your feedback and we hope to see you again next time you are in Canberra.Kind regards,

8/10 Good

Lesley

Stayed 4 nights in Feb 2024
Response from Matt Parkins - General Manager on Mar 24, 2024
Hi Lesley,Thank you so much for staying with us and for taking the time to provide us with such positive feedback! I am delighted to hear that you enjoyed your stay with us! Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra!Kind regards,

6/10 Okay

Daniel

Traveled with group, Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Staff left the room key in the letterbox and went home which is fine however they neglected to let me know which room I was allocated. So after a four hour drive I had to use my room key on each door. Very unimpressed!
Stayed 1 night in Feb 2024
Response from Matt Parkins - General Manager on Feb 18, 2024
Good afternoon Daniel,Thank you so much for staying with us and for taking the time to provide us with your valuable feedback.I do apologise that you had issues when you arrived at the hotel - when we called we had expected you earlier than 10:00pm. We had left the key out for you but as the credit card on the booking had declined we were unable to check you into the room. We provide an after hours phone number at the front door for guests in this situation, however I do apologise this was not clearer.Thank you again for sharing your feedback with us and it is our hope to have another opportunity to better serve you in the future.Sincerely,

4/10 Poor

Ayah

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The sheets had yellow stains and small red spots. I felt itchy as soon as I laid in bed. After checking under the blankets i found a lot of crumbs and debris. There was also human excrimentbon the shower wall in the bathroom. The room smelled very bad and I couldn't wait to check out.
Stayed 1 night in Feb 2024
Response from Matt Parkins - General Manager on Feb 11, 2024
Hi Ayah,Thank you for staying with us and for taking the time to provide us with some valuable feedback. My sincerest apologies that the experience fell below your expectations. The housekeeping team work extremely hard to maintain the cleanliness of the rooms, though I will be speaking with the housekeeping manager to see what we can do to further improve. I will also follow up your feedback surrounding the yellow stains and red spots on the sheets with our linen supplier. This is definitely not acceptable and I do sincerely apologize for the problems you have encountered.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is always a great receptionist at IBIS Watson, ACT
Stayed 1 night in Feb 2024
Response from Matt Parkins - General Manager on Feb 11, 2024
Hi Victor!Thank you so much for staying with us and for taking the time to provide us with your wonderful feedback! I am delighted to hear that you enjoyed your stay with us! I will ensure that your kind feedback is passed on to the entire team, they will be thrilled to hear that their hard work is appreciated! Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra! Kind regards,

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Matt Parkins - General Manager on Feb 3, 2024
Hi Sean,Thank you so much for staying with us and for taking the time to provide us with such positive feedback! I am delighted to hear that you enjoyed your stay with us! Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra!Kind regards,

4/10 Poor

Darryl

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Matt Parkins - General Manager on Jan 28, 2024
Hi Darryl,Thank you for taking the time to tell us about your experience at the Ibis Budget Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Peppa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Matt Parkins - General Manager on Jan 28, 2024
Hi Peppa!Thank you so much for staying with us and for taking the time to provide us with such positive feedback! I am delighted to hear that you enjoyed your stay with us! Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra!Kind regards,

6/10 Okay

Maria

Disliked: Property conditions & facilities
Very small room for 3 people and the staircase to the bunk bed was almost impossible . Very dangerous . The shower is extremely compact and poorly designed . Overall , for one night , it was manageable . Nice staff and friendly in nature .
Stayed 1 night in Jan 2024
Response from Matt on Jan 21, 2024
Hi Maria,Thank you for staying with us and for taking the time to provide us with some honest feedback. I completely understand where you are coming from. The rooms are definitely on the smaller side and can be a bit uncomfortable with multiple people for multiple nights, though I am glad to hear that it at least did the trick in terms of providing a clean and comfortable place to stay at a budget price. If you need that little bit more space for when you next return to Canberra, may I suggest one of the three Ibis Styles properties that reside in ACT - Ibis Styles Eaglehawk, Ibis Styles Tall Trees or Ibis Styles Canberra. All three have competitive rates, but the rooms are little larger! Thank you again for sharing your experience and I hope you enjoy your next trip to Canberra. Kind regards,

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness and service offered by the staff were outstanding throughout our stay.
Stayed 1 night in Jan 2024
Response from Matt Parkins - General Manager on Jan 21, 2024
Hi John,Thank you so much for staying with us and for taking the time to provide us with your wonderful feedback! I am delighted to hear that you enjoyed your stay with us and I am thrilled to hear that you had great, friendly service from our team - I will make sure that your feedback is passed on to them as further encouragement to keep up the good work!Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra! Kind regards,

8/10 Good

Lauao

Traveled with partner
Liked: Staff & service
I liked when we asked for something they were prompt in delivering. Customer desk receptionists were very welcoming, hospitable and accessible. Thank you 😊
Stayed 5 nights in Jan 2024
Response from Matt Parkins - General Manager on Jan 21, 2024
Hi Lauao,Thank you so much for staying with us and for taking the time to provide us with your positive feedback. I am delighted to hear that you enjoyed your stay with us and liked our friendly staff, especially that we were able to help you with what you needed and that our receptionists were so welcoming and hospitable.Thank you for sharing your experience with us, and we hope to be able to welcome you back to the hotel on your next visit to Canberra. Kind regards,

10/10 Excellent

Ali

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Matt Parkins - General Manager on Jan 21, 2024
Hi Ali!Thank you so much for staying with us and for taking the time to provide us with your fantastic feedback! I am delighted to hear that you enjoyed your stay with us! Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra! Kind regards,

10/10 Excellent

Paul, Sydney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place easy to finfb
Stayed 1 night in Dec 2023
Response from Matt Parkins - General Manager on Jan 7, 2024
Hi Paul,Thank you so much for staying with us and for taking the time to provide us with your fantastic feedback! I am delighted to hear that you enjoyed your stay with us and that our location was handy for you! Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra! Kind regards,

4/10 Poor

Douglas

Disliked: Property conditions & facilities, room comfort
Not enough room to 'swing a cat'
Room was MUCH smaller than the pictures indicated. The shower/toilet was impossible to use without soaking everything. There was no closet or drawer to put anything. No chair or desk although would not have been enough floor space if there had been one.
Stayed 4 nights in Dec 2023
Response from Matt Parkins - General Manager on Jan 7, 2024
Hi Douglas,Thank you for staying with us and for taking the time to provide us with some valuable feedback. Thank you for letting us know what would have improved your stay - we will work towards developing a better experience. I can definitely understand your frustrations surrounding the size of the room and bathroom, they are definitely on the cozy side and something we would love to change come future renovations.Thank you for sharing your experience with us it is our hope that we will have another opportunity to better serve your needs.Sincerely,

10/10 Excellent

Paul, Sydney

Traveled with family
Liked: Amenities
It’s an excellent hotel well located quiet and great value for money.
Stayed 1 night in Dec 2023
Response from Matt Parkins - General Manager on Feb 3, 2024
Hi Paul!Thank you so much for staying with us and for taking the time to provide us with your fantastic feedback! I am delighted to hear that you enjoyed your stay with us, especially that you had a quiet stay and found us good value for money!Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra! Kind regards,

6/10 Okay

Sam

Don't buy breakfast option. It's not worth
Stayed 1 night in Dec 2023
Response from Matt Parkins - General Manager on Dec 31, 2023
Hi Sam,Thank you so much for staying with us and for taking the time to provide us with your valuable feedback. I am sorry to see that your overall experience with us did not meet your expectations and am sorry to hear that you were not happy with our continental breakfast buffet.Thank you for sharing your experience with us, and we hope to be able to welcome you back to the hotel on your next visit to Canberra. Sincerely,

2/10 Terrible

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old building. Spiders and cockroaches in room and need pest control asap.
Stayed 1 night in Dec 2023
Response from Matt Parkins - General Manager on Jan 7, 2024
Good afternoon,Thank you for staying with us and for taking the time to provide us with some honest and valuable feedback. My sincerest apologies that the experience did not quite meet expectations, especially that you encountered unwelcome visitors with your stay. Our pest control contractor has come out to the hotel and done thorough spraying and I'm happy to say that this issue is back under control. I do apologise though, that this has impacted your stay.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Sompong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
convenient for parking, quiet place, safe and friendliness staff
Stayed 1 night in Dec 2023
Response from Matt Parkins - General Manager on Dec 17, 2023
Hi Sompong!Thank you so much for staying with us and for taking the time to provide us with such positive feedback! I am delighted to hear that you enjoyed your stay with us, especially that you found us quiet and safe. I'm also thrilled to hear that you found the parking convenient and that you liked our staff! Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra!Kind regards,

10/10 Excellent

Sheng

Business traveler
Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Matt Parkins - General Manager on Dec 10, 2023
Hi Sheng!Thank you so much for staying with us and for taking the time to provide us with your wonderful feedback! I am delighted to hear that you enjoyed your stay with us - it is always a pleasure to have you stay! Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra! Kind regards,

8/10 Good

joe

Liked: Cleanliness, staff & service, property conditions & facilities
Well located property on entrance to CBR. Small but adequate rooms with friendly staff
Stayed 1 night in Nov 2023
Response from Matt Parkins - General Manager on Dec 9, 2023
Hi Joe!Thank you so much for staying with us and for taking the time to provide us with your positive feedback. I am delighted to hear that you enjoyed your stay with us, especially that our location was suited to your needs and that you liked our friendly staff. Thank you for sharing your experience with us, and we hope to be able to welcome you back to the hotel on your next visit to Canberra. Kind regards,

6/10 Okay

Michael

Stayed 2 nights in Nov 2023
Response from Matt Parkins - General Manager on Dec 24, 2023
Hi Michael,Thank you for staying with us and for taking the time to provide us with some valuable feedback. My sincerest apologies that the experience fell below your expectations. We appreciate your feedback and hope to have another opportunity to better serve you in the future,Sincerely,

8/10 Good

Precious Charmaine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the night that we stayed in Ibis budget. Although the room are small we enjoyed the bed where we slept and the room was manageable for people like us who looks for a cheap place to stay.
Stayed 1 night in Nov 2023
Response from Matt Parkins - General Manager on Dec 9, 2023
Hi Charmaine!Thank you so much for staying with us and for taking the time to provide us with such positive feedback! I am delighted to hear that you enjoyed your stay with us! Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra!Kind regards,

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff and efficiency, and a window that could be safely opened
Stayed 1 night in Nov 2023
Response from Matt Parkins - General Manager on Nov 25, 2023
Hi Maria,Thank you so much for staying with us and for taking the time to provide us with your fantastic feedback! I am delighted to hear that you enjoyed your stay with us, especially that you liked our staff! Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra! Kind regards,

8/10 Good

Dr Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inexpensive, clean and tidy, on the outskirts of Canberra. Front desk very helpful. Lots of parking.
Stayed 1 night in Nov 2023
Response from Matt Parkins - General Manager on Nov 18, 2023
Hi Dr Donald!Thank you so much for staying with us and for taking the time to provide us with such positive feedback! I am delighted to hear that you enjoyed your stay with us, especially that our front desk team was helpful and were able to look after you. I'm also thrilled to hear that your room was clean and tidy! Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra!Kind regards,

4/10 Poor

Ken

Stayed 1 night in Oct 2023
Response from Matt Parkins - General Manager on Nov 18, 2023
Hi Ken,Thank you for staying with us and for taking the time to provide us with some honest and valuable feedback. My sincerest apologies that the experience did not quite meet expectations but hope that you had a comfortable night's sleep at a budget price.We appreciate you sharing your concerns and it is our hope to have another opportunity to better serve you in the future.Sincerely,

4/10 Poor

Ashton

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Whilst the staff were friendly and helpful, the rooms were extremely small for an extended stay with no storage. The shower was in a poor state
Stayed 1 night in Sep 2023
Response from Matt Parkins - General Manager on Oct 29, 2023
Hi Ashton,Thank you for staying with us and for taking the time to provide us with some honest feedback. While i am thrilled to hear that our staff were friendly and helpful, I do understand where you are coming from - the rooms are definitely on the smaller side and not to everyone's taste, especially for an extended stay. If you need that little bit more space for when you next return to Canberra, may I suggest one of the three Ibis Styles properties that reside in ACT - Ibis Styles Eaglehawk, Ibis Styles Tall Trees or Ibis Styles Canberra. All three have competitive rates, but the rooms are little larger! Thank you again for sharing your experience and I hope you enjoy your next trip to Canberra. Kind regards,

2/10 Terrible

Jitana

Stayed 1 night in Oct 2023
Response from Matt Parkins - General Manager on Nov 5, 2023
Hi Jitana,Thank you for taking the time to tell us about your experience at the Ibis Budget Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

SWATHI

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very welcoming and their service is really awesome
Stayed 1 night in Oct 2023
Response from Matt Parkins - General Manager on Oct 8, 2023
Hi Swathi!Thank you so much for staying with us and for taking the time to provide us with your wonderful feedback! I am delighted to hear that you enjoyed your stay with us - especially that you found our staff welcoming and awesome :) I will make sure that your feedback is passed on to the team as encouragement to keep up the great work!Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra! Kind regards,

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Matt Parkins - General Manager on Oct 8, 2023
Hi Jeffrey,Thank you so much for staying with us and for taking the time to provide us with your great feedback! I am delighted to hear that you enjoyed your stay with us! Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra! Kind regards,

10/10 Excellent

Geoffrey

Stayed 1 night in Oct 2023
Response from Matt Parkins - General Manager on Oct 8, 2023
Hi Geoffrey!Thank you so much for staying with us and for taking the time to provide us with your fantastic feedback! I am delighted to hear that you enjoyed your stay with us! Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra! Kind regards,

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Matt Parkins - General Manager on Oct 8, 2023
Hi Aaron,Thank you so much for staying with us and for taking the time to provide us with your fantastic feedback! I am delighted to hear that you enjoyed your stay with us! Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra! Kind regards,

8/10 Good

Gary

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Great bed, quiet, the staff there are AMAZING, but for me the rooms were too small - I needed somewhere to type on my laptop. But I highly recommend getting a toastie for a snack - $5.
Stayed 2 nights in Sep 2023
Response from Matt Parkins - General Manager on Oct 1, 2023
Hi Gary,Thank you so much for staying with us and for taking the time to provide us with your fantastic feedback! I am delighted to hear that you enjoyed your stay with us - especially that you had a great bed and that you loved our staff (and toasties!) :) I can definitely appreciate your feedback regarding the size of the rooms - they are certainly on the 'cozy' side and not suited to everyone's tastes or needs.Thank you for sharing your experience with us, and we hope to welcome you back to the hotel on your next visit to Canberra! Kind regards,

10/10 Excellent

Krishna

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Sep 2023
Response from Matt Parkins - General Manager on Oct 8, 2023
Hi Krishna!Thank you so much for staying with us and for taking the time to provide us with your wonderful feedback! I am delighted to hear that you enjoyed your stay with us! Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra! Kind regards,

6/10 Okay

Gigi

Stayed 1 night in Sep 2023
Response from Matt Parkins - General Manager on Oct 29, 2023
Hi Gigi,Thank you so much for staying with us and for taking the time to provide us with your valuable feedback. I am happy to hear that for the most part you enjoyed your stay with us, though am sorry to see that your overall experience with us did not meet your expectations. Thank you for sharing your experience with us, and we hope to be able to welcome you back to the hotel on your next visit to Canberra. Kind regards,

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Matt Parkins - General Manager on Oct 1, 2023
Hi Jennifer,Thank you so much for staying with us and for taking the time to provide us with your wonderful feedback! I am delighted to hear that you enjoyed your stay with us! Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra! Kind regards,

10/10 Excellent

Sheng

Stayed 1 night in Sep 2023
Response from Matt Parkins - General Manager on Oct 1, 2023
Hi Sheng,Thank you so much for staying with us and for taking the time to provide us with your wonderful feedback! I am delighted to hear that you enjoyed your stay with us - it is always a pleasure to have you stay! Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra! Kind regards,

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Matt Parkins - General Manager on Oct 1, 2023
Hi Ronald,Thank you so much for staying with us and for taking the time to provide us with such positive feedback! I am delighted to hear that you enjoyed your stay with us! Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra!Kind regards,

10/10 Excellent

Tanielu

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nil
Stayed 1 night in Sep 2023
Response from Matt Parkins - General Manager on Oct 1, 2023
Hi Tanielu,Thank you so much for staying with us and for taking the time to provide us with your fantastic feedback! I am delighted to hear that you enjoyed your stay with us! Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra! Kind regards,

8/10 Good

Dale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money
Stayed 2 nights in Sep 2023
Response from Matt Parkins - General Manager on Sep 17, 2023
Hi Dale,Thank you so much for staying with us and for taking the time to provide us with such positive feedback! I am delighted to hear that you enjoyed your stay with us! Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra!Kind regards,

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Sep 2023
Response from Matt Parkins - General Manager on Sep 17, 2023
Hi Samantha!Thank you so much for staying with us and for taking the time to provide us with such positive feedback! I am delighted to hear that you enjoyed your stay with us! Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra!Kind regards,

10/10 Excellent

Richard

Liked: Staff & service
Basic accommodation. The floor in front of the toilet gets wet when you have a shower. Excellent staff.
Stayed 1 night in Sep 2023
Response from Matt Parkins - General Manager on Sep 17, 2023
Hi Richard,Thank you so much for staying with us and for taking the time to provide us with your fantastic feedback. I am delighted to hear that you enjoyed your stay with us and liked our friendly staff. Thank you for sharing your experience with us, and we hope to be able to welcome you back to the hotel on your next visit to Canberra. Kind regards,

8/10 Good

Phillip

Stayed 1 night in Sep 2023
Response from Matt Parkins - General Manager on Oct 1, 2023
Hi Phillip!Thank you so much for staying with us and for taking the time to provide us with such positive feedback! I am delighted to hear that you enjoyed your stay with us! Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra!Kind regards,

8/10 Good

Finn

Stayed 1 night in Sep 2023
Response from Matt Parkins - General Manager on Oct 1, 2023
Hi Finn!Thank you so much for staying with us and for taking the time to provide us with such positive feedback! I am delighted to hear that you enjoyed your stay with us! Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra!Kind regards,

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are beyond amazing
Stayed 1 night in Sep 2023
Response from Matt Parkins - General Manager on Sep 17, 2023
Hi Cassie,Thank you so much for staying with us and for taking the time to provide us with your amazing feedback! I am delighted to hear that you enjoyed your stay with us - it was as pleasure having you stay! Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra! Kind regards,

6/10 Okay

Rodger

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Convenient
Stayed 2 nights in Aug 2023
Response from Matt Parkins - General Manager on Sep 17, 2023
Hi Rodger,Thank you so much for staying with us and for taking the time to provide us with your valuable feedback. I am happy to hear that for the most part you enjoyed your stay with us, though am sorry to see that your overall experience with us did not quite meet your expectations. Thank you for sharing your experience with us, and we hope to be able to welcome you back to the hotel on your next visit to Canberra. Kind regards,

8/10 Good

Garry

Liked: Amenities
My room butt onto the foyer a lot of noise early morning and late at night , have stayed at this Motel before will stay again but away from the main entry thank you
Stayed 3 nights in Aug 2023
Response from Matt Parkins - General Manager on Sep 3, 2023
Hi Garry,Thank you so much for staying with us and for taking the time to provide us with valuable feedback! I am delighted to hear that for the most part you enjoyed your stay with us, though I am sorry about the noise issues you experienced - next time we will allocate a room much further away from the front door!Thank you for sharing your experience with us, and we look forward to welcoming you back to the hotel on your next visit to Canberra! Kind regards,

4/10 Poor

David

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Matt Parkins - General Manager on Sep 3, 2023
Hi David,Thank you so much for staying with us and for taking the time to provide us with your valuable feedback. I am sorry to see that your overall experience with us did not meet your expectations. We appreciate you sharing your experience with us, and it is our sincere hope to have another opportunity to better serve you in the future.Sincerely,