Ratings based on 68 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and close to everything .

Posted Aug 30, 2014
Execelent service and very social the people they working in the hotel , I recomendĂ© Ambiace suites hotel CancĂșn , is close to everything , :) :) <3
Comment from Hotel Management
Nov 16, 2014 by General Manager, Hotel Management
We appreciate your comment, always is glad to have happy guest about our service. hope to see you soon.
2 out of 5
by A verified travelerfrom California

Tourist who just wanted a fair deal

Posted Jul 21, 2014
Pros: Not much
Cons: The attitude of the manager on duty, the air conditioning, the parking situation, the ambiance of the hotel, etc. etc.
Location: Casino next door with cars parked everywhere.
The desk manager was not friendly, gave us a smoking room with an ash tray and tried to tell us it was a non-smoking room, would not give us the free breakfast, there is no secure parking, the room was hot and took all night to get the air conditioning to cool it down. Small towels, bad view, not a good neighborhood next to the casino. Could not wait to get out of there.
Comment from Hotel Management
Nov 17, 2014 by General Manager, Hotel Management
Thank you for your comments, we're working to improve our service. (did you have any problem with the parking) The parking is monitoring 24 hrs by a security sistem. About the neighborhood we are located at main avenue, Down town, near to main malls, banks, hospitals and entreteinment. regards.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom New York

Watch out for item charges in the room

Posted Jul 3, 2014
Pros: Close to airport and many shops.
Cons: The attitude of the management staff.
This is a pretty good hotel to stay in Cancun city. However you have to be very careful about all items (they called it mini bar) in your room. The pre-packaged coffee next to coffee maker usually is free in US. But in this hotel, they charge $32 pesoes. The minute we opened the package before brewing we smelled the unfreshness. We took a sip after brewing. We paid $32 pesoes for it. The attitude of the owner/manager is kind of rude when we told her about the coffee. She could have said it nicely instead of "if you opened it, we cannot resell it to others".
Comment from Hotel Management
Nov 16, 2014 by General Manager, Hotel Management
Cyndy, we really appologize about the inconveniences at Ambiance Suites, We're working to improve our service quality, All rooms have price list for the "items" you find there, and a Room Service Menu price list, in order to make more comfotable your stay. thank you!
4 out of 5
Recommended
for Couples
by A verified traveler

Clean and Cold

Posted Jun 19, 2014 on Hotels.com
Good value for a large room but the A/C was freezing! Location is central and relatively convenient but not fancy. Included breakfast is toast and coffee, other options available for purchase.
4 out of 5
Recommended
for Everyone
by Mikefrom Canada

Very good experience

Posted Jun 18, 2014
Pros: Cleanliness - Staff- Location
Cons: The gym Include more meals- for a price of course.
Location: Central location- The Mall- Close to beach if you want to go. Hotel Zone
Arrived at the Hotel and there was a little misunderstanding of what was/was not included. The manager quickly fixed the matter and upgraded our room. The rooms are very clean and the entire Hotel is constantly being cleaned. Great location. Close to the Mall. Easy access to anywhere.
4 out of 5
Recommended
for Everyone
by singfrom vancouver

Nice and clean hotel

Posted Jun 12, 2014
Great location in downtown and very clean,convenience,easy to go every where. Good price!
4 out of 5
Recommended
by Daniel Kingfrom Roanoke, Va

Very nice new rooms!

Posted May 5, 2014 on Hotels.com
This hotel is within 15 min walking distance from the bus station! When I needed a taxi to ferry terminal, one was called for me and it was much cheeper and easier than getting the bus!
4 out of 5
Recommended
by Gregfrom Los Angeles

Decent hotel in Downtown area

Posted May 3, 2014 on Hotels.com
The hotel was generally clean with a friendly staff. Most of the staff spoke English. The location was good in downtown area however there was a road and streetwalks construction during the daytime so it was noisy and dusty.
4 out of 5
Recommended
for Everyone
by Tarasfrom Calgary

Good hotel for a short stay in Cancun

Posted Apr 29, 2014
Pros: The staff, the room, the pool.
Cons: The gym equipment is terribly old and doesn't function well.
Location: There is a mall close by, a few good restaurants, and fairly close to the grocery store.
This is a great budget hotel if you are staying in Cancun for a few days. The hotel staff is very friendly and helpful and understand and speak English well. The hotel is close to a casino but there was never any problem with noise. The pool area is nice enough if you want to relax; breakfast room is good as well. The hotel is close to a shopping mall and somewhat close to the hotel zone. Bus R-27 takes you to the hotel zone and can be waived down just outside the hotel.
4 out of 5
Recommended
by solo travelerfrom Canada

Posted Apr 22, 2014 on Hotels.com
The room was big and nice. Breakfast was only cheap plain sliced bread, tea, and coffee only :(