Ratings based on 531 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
80% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very attentive hotel

Posted Dec 1, 2014
We had a great time and don't have any complaints. We were satisfied with the stay and the only problem was that it has a small beach front, but the courtesies made up for it. Another positive is that its located near downtown for cheaper travel.
Comment from Hotel Management
Dec 18, 2014 by Barcelo Costa Cancun, Hotel Management
Dear Guest, Thank you very much for taking the time to share your review. We are delighted to read that you were satisfied with your stay. We hope you will choose Hotel Barceló Costa for your next stay in Cancún. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

nice place to stay

Posted Nov 27, 2014
Staff was very friendly and helpful. Hotel is a nice size, good pool and beach. Not near anything to walk to, if shopping is your thing go somewhere else. Had daily and nightly entertainment by the pool nothing too fancy but fun.
Comment from Hotel Management
Dec 18, 2014 by Barcelo Costa Cancun, Hotel Management
Dear Guest, Thank you very much for sharing your positive experience. It is wonderful to hear you enjoyed your stay with us. Also, thank you for your kind comments regarding our friendly and helpful staff. We would be delighted to see you here again soon. Kind regards,
1 out of 5
by A verified traveler

Awful place!

Posted Nov 26, 2014
Pros: Not much
Cons: Turn the noise down!!
Noisy, bad food, drunks, and smelly. Only thing decent about this place are the rooms.
Comment from Hotel Management
Dec 16, 2014 by Barcelo Costa Cancun, Hotel Management
Dear Guest, Thank you for taking the time to provide your valuable feedback. We are truly sorry and we offer an apology for not achieving your expectations, notwithstanding we will take action and make modifications in order to provide a better service. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Toronto

nice big clean hotel with small beach

Posted Nov 24, 2014
Pros: food quality and cleanliness of all aspects of hotel
Cons: concierge services were good but not as good as many other hotels i have stayed at
Location: perfect location with all amenities and necessities close by
booked through expedia and very pleased at quality of hotel and value for my dollar
Comment from Hotel Management
Dec 16, 2014 by Barcelo Costa Cancun, Hotel Management
Dear Mark, Thank you very much for sharing your experience with us. We truly appreciate it. We look forward to your next visit. Kind regards,
4 out of 5
Recommended
for Couples
by A verified travelerfrom Virginia

Amazing Mexican Hospitality

Posted Oct 29, 2014
Pros: Outstanding friendly customer service from everyone who works at hotel. They always had a smile and were happy to help out and answer our questions.
Cons: Amenities, especially shower gel, shampoo & conditioner were bad quality & didn't have a good scent. Seems like cheap quality for these items.
Location: Small beach and big ship/boat traffic as it's right next to the lagoon. Nice landscape everywhere, cleanliness, easy access to local buses.
The staff was really very friendly and everybody has a few nice words for us, whether it was the Front Desk, gardener, or housekeeping staff. The service we had received (we were celebrating a belated honeymoon/1st anniversary) was 5 star quality. The Albatros Restaurant has a very nice patio right next to its beach so we had several romantic breakfasts and dinners outside. Lots of food choices and every night was a different (country) theme. You will never be hungry because there is a 24-hour buffet/bar with tasty things, especially if doing early morning tours and restaurant not open yet. Ocean-front view room with big terrace has beautiful view/sight of the sea. Our room had the big shower that fits 2 people. :) We did 2 tours with BD Travel and they offered good prices and gave us all the important information. Chichen-Itza, Tulum, Xel-Ha, and Jungle Tour must be done if visiting this part of Mexico. Another must see is La Isla Mujeres with the golf cart and swimming in Playa Delfines on the Hotel Zone. Local bus is only USD $1.00 and goes every 2-3 minutes both directions, but sometimes you will meet a few crazy fast bus drivers (but very safe)! If possible, get room on the ocean side so you can see Isla Mujeres across the way. Be aware that they are doing construction work on the pool and in the driveway leading up to the hotel entrance, but since it is not the high season, the work needs to be done sometime. We highly recommend this place, especially for couples.
Comment from Hotel Management
Nov 15, 2014 by Barcelo Costa Cancun, Hotel Management
Dear Guest, Thank you very much for taking the time to share your wonderful comments. We are honored that you chose to spend your anniversary here and glad to know that you enjoyed it. Also, thank you for your kind words regarding the food and the service provided by the staff. They constantly strive to exceed our guest’s expectations of service and it is always satisfying to hear that these efforts are noticed. We would be delighted to see you here again soon. Kind regards,
2 out of 5
by A verified traveler

Las peores vacaciones que he tenido ...

Posted Oct 23, 2014
Pros: El personal
Cons: La verdad no se cuanto tiempo tiene esas instalaciones ..pero le falta muchas mejoras
Location: Hay actividades cercas ..casino ,Ferri a isla mujeres , mirador panorámico ...
Fue muy mala mi esperiencia ...el check-in duró más de 45 minutos ...puros trámites al pagar en dólares ya que reserve dos habitaciones ...uno de los cuartos en pésimas condiciones con olor a pintura y moho en las cortinas ...lo bueno que pudieron cambiar a mi familia a otra habitación ..por lo demás personal del hotel muy amable, espeto el de la recepción T.V. Comida más o menos ..algunos platillos muy sabrosos ...felicito al personal de los restaurantes a las camaristas , a los chicos del bar muy atentos !!! Gracias !!!
Comment from Hotel Management
Oct 25, 2014 by Barcelo Costa Cancun, Hotel Management
Estimado Huésped, Antes que nada, le ofrecemos una disculpa por los inconvenientes que se presentaron al momento de realizar el check- in y en la habitación. Como usted menciona en su comentario es necesario realizar algunos trámites de registro, sobre todo por el cambio de divisas. Sin embargo, todos sus comentarios serán tomados en cuenta para mejorar nuestros servicios. Por otra parte, nos complace escuchar que solucionamos el problema con la habitación y que apreció las atenciones y servicios que le brindó el personal. Esperamos tener la oportunidad de servirle nuevamente en su próxima visita a Cancún y así poder mejor su última experiencia con nosotros. Saludos cordiales,
4 out of 5
Recommended
for Everyone
by A verified travelerfrom sao paulo

hotel tem bons serviços, mas sem praia, trecho peq

Posted Oct 21, 2014
Bom, o hotel tem bons serviços e atendimento. O que prejudica é que praticamente não tem uma faixa de praia, é pequena e muito
Comment from Hotel Management
Oct 26, 2014 by Barcelo Costa Cancun, Hotel Management
Prezado Robson, Obrigado pelos seus comentários. É lamentável escutar que a praia não foi do seu agrado mais adoramos saber que apreciou nossos serviços e o atendimento. Esperamos ter o privilégio de hospedá-lo novamente. Saudações cordiais,
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Kansas City

Cool clear water

Posted Oct 19, 2014
Pros: The staff impressed me right off the bat. They answer any questions you may have and go above and beyond to help you.
Love staying at Barcelo Costa Cancun. This is my second stay with them. The water is smooth,clear and cool at this location. The soft sand is easy on your feet and their staff does a wonderful job at keeping it clean. Love the variety of restaurant choices as well as the 24 hour snack bar. All of the food service staff are friendly and helpful. The front desk staff are also friendly and helpful. If you have any questions or concerns they will make sure to take care of you. The air conditioning is very cold in the rooms so no worries about cooling back down if you get sunburned out lounging by the pool or beach. Close to the ferry if you want to visit Isla Mujeres. About in the middle of the hotel zone so it is easy to get to either Market 28 or downtown for shopping,dancing and sight seeing. I recommend the sky rider experience,the view from up in the air is spectacular. The Captain Hook ship leaves and returns nightly close by this hotel,so you get to see it from the beach if you choose. Easy to convert American dollars to Peso for the bus which is the fastest,easiest and cheapest way to get to your destinations. Just take your passport with you to the front desk for the transaction. Even if you don't speak Spanish,there usually is a local nearby who speaks English to help you.
Comment from Hotel Management
Oct 26, 2014 by Barcelo Costa Cancun, Hotel Management
Dear Vicki, Thank you very much for sharing such a wonderful and detailed review. We are delighted to know that your second stay with us was a pleasant experience. Also, thank you for your compliments regarding the location, the food and staff. They do genuine care about the well-being of all our guests and always do their best to make every stay as enjoyable as possible. We look forward to welcome you back for your next visit to Cancún. Kind regards,
2 out of 5
by A verified travelerfrom Belize

For Spring Breakers this is the Hotel

Posted Oct 14, 2014
Pros: Rooms are clean and bed is comfortable.
Location: Good location for closeness to the down-town area and other activities but stay there with an open mind and do not expect quality
Noise rooms (with youngsters drinking and making noise), medium quality food and worse yet: the Staff that is supposed to welcome you actually makes it frustrating to do so. Disappointing is the key word for this hotel.
Comment from Hotel Management
Oct 17, 2014 by Barcelo Costa Cancun, Hotel Management
Dear Neimo, First of all, we thank you for the time you took to leave your review. We are concerned to read that you did not enjoy your experience at the hotel. We do receive many positive comments on our staff and food that it is disappointing to hear that we have let ourselves down on this occasion. I have conveyed your complaints to all the departments’ heads in order to improve the service provided. Please accept our sincere apologies for any inconvenience caused. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good stay at Costa hotel.

Posted Sep 9, 2014
Pros: Everything.
Cons: Beach is not large, but it turned out to be better than much bigger beaches, because of its location (very calm waters).
Essentially, service, food, comfort, entertainment, beach, activities was top of the line. Will definitely go back.
Comment from Hotel Management
Sep 14, 2014 by Barcelo Costa Cancun, Hotel Management
Dear Guest, Thank you for the time you took to leave your comment. We are glad to read that you enjoyed your stay with Barceló Costa Cancún and you will come back. We would be delighted to see you here again soon. Kind regards,