Ratings based on 421 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
79% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Dallas

Avoid This Resort

Posted Jul 30, 2014
Not what it looks like! The beach is horrible and right next to the main intercoastal waterway. The smell of diesel fuel is everywhere. I have seen better breakfast buffets at highway motels. I was repeatedly told at check in my room would be ready in another 20 minutes and then another 20 minutes and so on. I actually had to book another resort and leave this place, avoid it
2 out of 5
by A verified traveler from Texas

EXPECTED BETTER

Posted Jul 29, 2014
Pros: The pool area was beautiful and big plenty of room to swim
Cons: Steps to walk in the pool, closed pool at a later time, Also Airconditioning the hotel loung and lobbies, A Ferry from hotel Barcelo to Isla Mujeres.
Location: Their were not many things to do near by needed to travel on tours far away to do things for the day just swimming and eating husband was bored!
First of all I upgraded and paid extra to have a beach front view they stuck me in a corner room with a little view of the beach and no balcony, the next window in my room was a view of a great big ugly adjacent 's WALL. some of the lamps in my room didn't work, and the room was small for the price. The hotel itself did not have airconditioning like the lobby, hall ways, elevators, only the rooms were cool and thank god for that cuz CANCUN is very hot and muggy. The check in staff did not respond to our request like when I ask for a wake up call never happened luckly I woke up on my own or I would have missed my flight back home! There was 2 restaurants and 1 buffet style restaurant, although it was an all inclusive hotel and the meals were free we needed to call the restaurant of your choice early like before 10:00 a.m. to reserve a spot due to the restaurants were to small to accomodate all guest. The buffet style restaurant was very small and was not airconditioned so it was very muggy and hot unconfortble, food was not great, cold most of the time and they served almost the same variety of food every day. I Expected Better
2 out of 5
by A verified traveler from Sacramento, CA

Disappointing beach

Posted Jul 26, 2014
Pros: People seemed nice, but they were nice outside the hotel too..
Cons: The food was mostly fast food Beds were small and very hard to sleep one
Location: We went to a snorkeling trip with Snorkeling Adventure, that was great! Coco bongo club was fun!
The beach was the smallest I've been to, full of sea weeds! power boats passing by all the time, the constant noise and smell if gasoline was making it even worse!
5 out of 5
Recommended
for Everyone
by A verified traveler from Colombia

It is comfortable, well located and staff makes th

Posted Jul 15, 2014
Pros: The staff provides excellent care at all levels.
Cons: Its beach is small but very clean.
Location: Besides the beach, food and cocktails, you can take the boat to Isla Mujeres, the pier is 50 meters. A special program is to Chichen Itza and Xcaret t
Excellent food and attention, all very clean. Its very good location, equidistant to go to the city or hotel zone or Isla Mujeres or Playa del Carmen. The touristy offer Cancum and Ruta Maya is very good quality.
Comment from Hotel Management
Jul 20, 2014 by Barcelo Costa Cancun, Hotel Management
Dear Octavio, Thank you for your kind words regarding the food, services and location. It is wonderful to know that you had an amazing time with us. We would be delighted to see you here again soon. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

NIce Hotel. Amazing personnel!

Posted Jul 11, 2014
Pros: The hotel is clean, small but nice and the most friendly personnel.
Cons: I think the crew is doind a great job. A suggestion is to give promotion at the spa for guests that stay more days.
Location: the location is perfect because there are taxis, public transportation everwhere for only a dollar
Barcelo Costa is a nice hotel with nice restaurants and fun activities. My husband and i stayed there for two weeks and we loved it. John, the manager of the hotel, made us feel very especial giving us amazing customer service and very personable. Also, Daniel and Vincent at the bar and restaurant were super friendly, fun and make delicious drinks. I enjoyed it very much and I would definitely go back. thank you!
Comment from Hotel Management
Jul 20, 2014 by Barcelo Costa Cancun, Hotel Management
Dear Gabriela, Thank you very much for the time you took to leave your review. It is wonderful to know that you had an amazing experience with us. Also, thank you for your kind words regarding our staff. We would be delighted to see you here again soon. Kind regards,
1 out of 5
by A verified traveler from Atlanta GA

TERRIBLE!!!!

Posted Jul 9, 2014
Pros: NOTNING
Cons: NO WAY
Location: NOTHING
TERRIBLE everything: Rooms, food, pool and No beach
Comment from Hotel Management
Jul 14, 2014 by Barcelo Costa Cancun, Hotel Management
Dear Tommy, We are sorry that you did not have an enjoyable experience at Barceló Costa Cancún, but would like to thank you for your feedback. Kind regards,
2 out of 5
by A verified traveler

okay hotel

Posted Jul 7, 2014
The pictures on line are very decieving once we got there it is not what it appeared. We were expecting something better. Very friendly staff though...
Comment from Hotel Management
Jul 12, 2014 by Barcelo Costa Cancun, Hotel Management
Dear guest, We are sorry to know that we did not meet your expectations, but would like to thank you for your feedback and for your positive comment regarding our staff. Kind regards,
3 out of 5
Recommended
for Everyone
by A verified traveler from oakland, california

Nice hotel, wonderful friendly and helpful staff.

Posted Jul 1, 2014
The hotel buildings for a feel of a Mediterranean village! The staff are all very friendly, helpful and attentive. Food was delicious total of 4 restaurants. One of them serves a diffident type of food every night buffet style. 2 bars are easily accessible for drinks all the time. The pool is open till around 10. There are performances every night, you could hangout by or in the pool while watching the entertainment. Plenty of beach chairs during my stay but the beach was limited. All the all inclusive activities were off site, equipment is included but you still have to pay for the lesson. But over all it was a nice stay.
Comment from Hotel Management
Jul 5, 2014 by Barcelo Costa Cancun, Hotel Management
Dear Fei, Thank you for sharing your wonderful comments. We are delighted to read that overall you had a great vacation with us. It is good to see you enjoy the pool, beach and entertainment. Also, thank you for your compliments regarding the food and staff. We look forward to your next visit. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

The staff was all amazing and took care of us all!

Posted Jul 1, 2014
Pros: All was pleasant but the location wasn't what I expected... the harbor area was a disappointment.
Cons: the location and make a roof top club so you don't have to go off site to dance after 10pm
Location: Location by Captain Hook and all the boating activities was horrible... I wanted to relax to the sound of waves and that wasn't possible.
WE LOVE OUR BAR WAIT STAFF AND YOGA / AQUA Gym instructor.
Comment from Hotel Management
Jul 6, 2014 by Barcelo Costa Cancun, Hotel Management
Dear Paula, Thank you for your kind words regarding our staff. We are glad to know that you enjoyed your stay with us. We look forward to your next visit. Kind regards,
3 out of 5
by A verified traveler

Wait staff was hit and miss for the most part.

Posted Jul 1, 2014
Not enough restaurants or bars. There was no swim up bar at the pool. Waiters provided less than desirable service. I had to get up for my own coffee.
Comment from Hotel Management
Jul 6, 2014 by Barcelo Costa Cancun, Hotel Management
Dear guest, First of all, thank you for the time you took to leave your feedback. We do receive so many positive comments on our staff and service that it is disappointing to hear that we have let ourselves down on this occasion. I will be sure to share your comment with the appropriate department head for review and action. Please accept our sincere apologies for any inconvenience caused. Kind regards,