Ratings based on 687 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
82% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler

stay

Posted Jul 27, 2015
Getting up on vacation at 7 am everyday to get dinner reservations STUNK. We needed two rooms and requested they be together but we're 4 rooms apart but at least on same floor. Bar tenders, waiter, waitress staff was WONDERFUL. overall good experience!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 26, 2015
Good food, good hotel room. Took way too long to check in and check out. Overall a good deal
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Vacation

Posted Jul 26, 2015
Nice hotel. Great staff. You can take public transportation to Walmart or Sam's Club for $1 U.S. or other locations. They have all popular stores the U.S. have. Like Applebee's, McDonald's, Louie Vitton, Forever 21 etc. They offer many Cancun Tours in the hotel and in Walmart and on the street to explore Cancun. Great place for a vacation
3 out of 5
Recommended
for Everyone
by A verified traveler from Austin texas

Okay hotel, front office was horrible

Posted Jul 26, 2015
The staff at the restaurants were amazing;however, the reception service was bad. Check in was at 3:00 pm and we were told the rooms wernt ready till 3:30pm. We wernt the only upset customers there was a line full of them. I will not be staying here again.
2 out of 5
by A verified traveler from MIA

Okay Pool ... Terrible Beach.

Posted Jul 24, 2015
Surprised to get there and there was barely any beach. Small and crowed space .. Not what the picture showed.
5 out of 5
Recommended
for Everyone
by A verified traveler from Distrito Federal

Hotel que cumple con tus expectativas

Posted Jul 24, 2015
Volvería a elegir este hotel para mis próximas vacaciones, realmente cumplió con todas las expectativas que nos ofrecieron en un inicio. El primer día la habitación olía a humedad pero de ahí en fuera lo recomiendo ampliamente!
5 out of 5
Recommended
for Couples
by A verified traveler from Texas

Clean hotel with great staff.

Posted Jul 22, 2015
Pros: That it was just as described.
Cons: Coupons offered are a joke
Excellent service. Food choices were great. Quick bus ride gets you downtown. Clean and beautiful rooms.
5 out of 5
Recommended
for Families
by A verified traveler from La habra Ca

the water at the beach very durty after 12:00

Posted Jul 22, 2015
Pros: the hotel no too big the waitress excellent at the bar next to the lobby
Location: very good
I was on room 738 the tile on the shower TERRIBLE the water at the beach very durty after 12:00 pm because it next to the lake
5 out of 5
Recommended
for Everyone
by A verified traveler from lower east side NYC

Totally relaxed

Posted Jul 15, 2015
There was a family atmosphere which was great because it wasn't a bunch of single ppl being roudy. The staff was amazing, friendly and always helpful. The food was a buffet style which changed for every meal. Every night they had a themed show from 9pm for an hour which was exciting. Staff members like Alex P. , Stephanie, Daniel Mmade you feel important and valued. I loved every minute of my trip.
4 out of 5
Recommended
for Everyone
by A verified traveler from c

Nice and friendly hotel

Posted Jul 13, 2015
Comfortable room, nice pool, nice staff members, small beach area but clean and calm