Ratings based on 886 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
81% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler

Posted Jan 30, 2015
The staff was not friendly, no information was given at check-in, when asked a question staff did not know or would not response, we were told you have to make reservations for the restaurants between 8 - 10 am, (check-in is at 2PM) or you need to go to the buffet. All restaurants were empty, I feel they just push people to the buffet. Food was not good at all. I did not enjoy this hotel and would not recommend to anyone
3 out of 5
Recommended
for Everyone
by A verified travelerfrom NYC

Nice, clean hotel

Posted Jan 29, 2015
Went there with a girl friend and had a nice quiet time. The staff was friendly and helpful. The only thing that was inconvenient was communication with the outside world. Wifi isnt free and when you pay the connection isn't great. There is an Internet cafe and you have to pay for web access there too. Overall this is a nice quiet hotel, great for family and a relaxing time.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 25, 2015
Pros: Beach and pools, with plenty of beach chairs.
Cons: They offer many daily activities ....but, they don't make schedule available till the day of... Would prefer availability of weekly schedule.
Great beach and pool. Lots of planned activities, including fitness classes.
Comment from Hotel Management
Jan 27, 2015 by Ricardo Reyna, Hotel Management
Dear Guest: Thank you for visit Barcelo Tucancun Beach, and also for your comments feedback customers are very important to us, it´s great to hear that you liked all the activities that we have and the hotel facilities. Cordially, Ricardo Reyna Robles General Manager
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Maryland, USA

Nice amenities, great staff, lackluster food/ent

Posted Jan 24, 2015
Pros: Great view from oceanside room, good location on the beach, pools were pretty nice. GREAT value.
Cons: Better food and more variety for a few nights stay.
Location: We did parasailing but had to walk about 3 miles on the beach to get to the location sponsored by the hotel. Also rented waverunners but had to travel
The Barcelo is located in the hotel zone in cancun, about a 10 min bus ride from all the malls/bars of downtown. There is a small shopping mall right outside. They have 3 pools, one is adult only which is nice, and plenty of places to get drinks. The beach was nice, though some umbrellas on the beach would have been very nice. The staff was EXCELLENT! They didn't have our room available immediately, but were able to upgrade us to an ocean front (which was a blessing in disguise) with a balcony which was just wonderful. I loved it here but there really isn't enough to do, especially at night. They have a theater room with local entertainment, which we did not find very good. Also an indoor bar open late with some TVs, but if you wanted any real nightlife you have to leave the resort grounds. My other complaint is the food. As with any all inclusive it was good but definitely not great. The main buffett (and the all day "snack bar") food got tiring pretty quickly, though the snack bar lets you eat outside which is nice. Their reservation restaurants were a bit better but nothing spectacular. They have an additional dinner buffett restaurant which was not good at all. The food did make us both a little sick towards the end, we tried obviously to not drink the water (they supply bottled water in the rooms and pour from bottled pitchers at the restaurants) but some of the food cooked in tap water or vegetables washed in tap water probably did the trick.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Missouri

Excellent stay

Posted Jan 24, 2015
This was our first time at Barcelo Tucancun. Everything was fantastic. I can't complain about a single thing. The food at all 4 restaurants was amazing. I didn't find a thing I didn't like. The view from our room (ocean view with a balcony) was absolutely breathtaking. I highly recommend upgrading to a room with an ocean view. The rooms are very spacious. The hotel staff was fabulous also. I highly recommend bringing a larger cup with a lid so you don't have to leave the beach as often to go to the pool bar. I have to say the bartenders do not skimp whatsoever. They are very generous with alcohol so beware!!! I will definitely be returning to this resort! !!
Comment from Hotel Management
Jan 25, 2015 by Ricardo Reyna, Hotel Management
Dear Jamie: Thank you for choosing Barcelo Tucancun Beach to expend your vacations, and also for your comments are very important to us, It´s great to hear that you had an Amazing experience that is our goal !!! Hope to see you in your next vacations !!! Cordially Ricardo Reyna Robles General Manager
3 out of 5
Recommended
for Couples
by A verified travelerfrom Wilmington, NC

It is worthwhile to take the good with the bad

Posted Jan 22, 2015
Pros: location, value for the cost, friendliness of staff.
Cons: hotel maintenance, beer selection, rooms are showing their age.
Pluses: Great Beach, wonderful personnel, all inclusive is a great value, food selection and quality better than our expectations. Very possible to spend entire week at the resort and be very content. Not so fine: Cigarette smoke enveloped our non-smoking room thru A/C system on 3 occasions. Our room was smaller than we expected. Entertainment some hits (Michael Jackson) and some misses. Gourmet restaurants nothing special. Only one (average at best) type of Cervesa available. Hot and cold control in shower varied from Desert hot to Alaska cold several times with each shower = very annoying. All in all, we expected Barcelo to be better than this from other Barceló experiences, however, all things considered, we got our money's worth.
1 out of 5
by A verified traveler

Posted Jan 20, 2015
the resort old, there is nothing to do at night unless you leave resort... the only nice thing was the beach was beautiful, and the pools..
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Gresham, WI

Awesome hotel close to the beach and pools!

Posted Jan 19, 2015
Pros: The shows, the room, beach, pool, activities, food, lobby bar, shops
Cons: Free WiFi
Location: Great location, right across from the huge mall, a short bus ride to Outback Steakhouse or bubba Gumps!
We had a great stay at the Barceló, the food was good, the activities, the shows, the hotel staff was nice, we look forward to coming back next year!
Comment from Hotel Management
Jan 22, 2015 by Ricardo Reyna, Hotel Management
Dear Denise: Thank you for choosing Barceló during your trip to Cancun. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our service. We are very happy to know you had an amazing time with us, Cordially, Ricardo Reyna Robles General Manager
2 out of 5
by A verified travelerfrom Indianapolis, IN

Great location, staff not helpful!!

Posted Jan 19, 2015
Great beach location. Food, hotel staff, and cleanliness receives about a 2 out of 5!!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Denver, Colorado

Perfect mix of relaxing and fun!

Posted Jan 16, 2015
Barcelo has a beautiful beach and three awesome pools. Something for everyone! The staff was friendly & helpful and the three restaurants had a good variety of food. The rooms are spacious and clean. The resort never seemed crowded and we would definitely stay here again!