Ratings based on 955 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
81% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom phoenix

Cancun vacation

Posted May 21, 2015
The staff was super curteous. The facilities (restaurants bars) were excellent. Nightly shows and daily activities by the pool kept us having fun at every step of the way. That combined with our own planned events at Cancun made our stay eventful and not a moment was wasted being bored. The only issues were the shower would change from hot to cold every 7 seconds. not sure if it was just our room or not but other than that I had a great time at this hotel.
2 out of 5
by A verified travelerfrom kansas city mo

Okay place to stay if you want to party.

Posted May 21, 2015
Beach was beautiful, no shade and there was a lot of seaweed. Food was okay but the breakfast and lunch buffet were not good, food safety was questionable. You can only make reservations for dinner from 7am til 2pm but cant check in til 3 and cant make reservations without a room #. Room was so hot and water temp fluctuations were terrible but staff was great and helpful!! Drinks were so watered down so you have to ask for a really strong drink to get a typical drink and they need more bartenders. Oh and the bar ran out of alcohol 2 of the 4 nights. Wifi is $12 per day but you can only get it in the lobby. No music at the adult pool where the party was. The large pool had music and activities for kids but played rap music loudly. Lots of people who were there to party, like spring break. It was alright for the price...
3 out of 5
Recommended
for Everyone
by A verified traveler

Good stay good location

Posted May 19, 2015
Pros: location, friendly staff , ocean front beach, multiple swimming pools, family friendly Cons: quality of food was just ok. did not have a variety of Mexican food that I wanted.
Comment from Hotel Management
May 20, 2015 by Ricardo, Hotel Management
Dear Guest: Thank you for your visit at Barceló Tucancun Beach and for the comments are very important and helpful. Cordially, Ricardo Reyna Robles General Manager
3 out of 5
by A verified travelerfrom B

Nice hotel, friendly staff, bad food

Posted May 19, 2015
The hotel was pretty nice. The pools were great, the bars all made really good drinks, and the beach was well kept. The common areas had old furniture and was pretty basic. The room was nice and we had a great view of the ocean. The only problem was the shower drain didn't work properly and the bottom of the shower flooded. The mini fridge was restocked daily and was included in the all inclusive package. The staff was great as well and everybody was very helpful. The main reason for the three star review is that the food was not very good. Breakfast was great with cooked to order omelettes, but that's where the good food ends. The lunch was mediocre at best and the dinner was not very good at all. We were unable to eat at the two nicer restaurants because they had a dress code of slacks for men and I didn't bring any just bringing khaki shorts to beach. These may have been better but we were unable to try them.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Detroit, MI

Great option

Posted May 19, 2015
Pros: Smaller hotel so not big crowds at the pool and at meals.
Cons: Would be nice for there to be a gym.
Pros: +Good location (close to airport) with a nice beach +Food is good compared to other all inclusives +Plenty of room at the pool so no "chair saving" going on at the pool +No issues with the service +Adult only option at the pool +Easy to make reservations for dinner +Drinks were good and were blended for you (didn't come from a pre-made machine) Cons: -No gym -There was not really a hotel lobby per se that guests would mingle at in the evening
Comment from Hotel Management
May 20, 2015 by Ricardo, Hotel Management
Dear Kari: Thank you for your visit and for the time to send us your comments,it´s good to hear that you had a great time . Cordially, Ricardo Reyna Robles General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the beach

Posted May 19, 2015
I won't stay again if this hotel with out INTERNET. I will book an another hotel
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Mauricie

Séjour au Barcelo Tucancun du 4 Mai au 14 Mai 2015

Posted May 19, 2015
Pros: Bon services à l`acceuil . Belle vue sur la mer . Chambre très propre avec consommations et eau compris dans le frigidaire .
Cons: Le coffre de sécurité et le WiFi devraient être compris dans ce tout inclus .Avoir des postes de T.V. canadien .Plage (avoir des palapas et un bar)
Location: Si vous aimez les bons restaurants ,vous allez aimé Cancun . Incontournable allé vous détendre à Isla Mujeres à Playa Norte .(Vous allez adoré)
J'ai fait un voyage au Barcelo Tucancun du 4 Mai au 14 Mai 2015 , l'hôtel était très bien, mais un peu vieillot. J'y suis allé pour 10 jours avec ma petite famille Ce fut un beau voyage dans la ville de Cancun qui est assé mouvementé. Pour commencer , le service a l'accueil était correct. Le personnelle nous a très bien servit . Notre chambre était très bien , aucun bain ,seulement une douche en céramique, deux lits double avec belle vue sur la mer et très propre. Niveau des piscines il y en a 3 . Une réserver aux adultes, une principal avec activité et une autre plus tranquille. Nourriture et restaurant très bon. mais peu varier et restaurant à la carte très bon . Il y a un service impeccable. Très belle plage avec une mer un petit peu agiter . Il ne manque pas de chaises , mais aucun palapas ou abris pour le soleil, sur la plage et aucun bar . Il faut marché jusqu'au bar de la piscine principale.pour avoir un drink Concernant les bars bon services et bon drink en général. Bref l'hôtel fait bien dans tout mais rien d'extraordinaire . Quelques barmans sont peu enjoués , Il n`y a aucun casse croûte le soir , sauf un bar ouvert tout la nuit ou se retrouve un petit buffet (chips, hot dog). Animation présente, très bon spectacle et tranquillité en fin de soirée . Vous être à (5-7 min d'autobus) du nightlife de cancun. Je vous conseille cet hotel comme valeur sur mais sans artifice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel with reasonable access to mall & beach

Posted May 17, 2015
Wonderful hotel with good food and beach access. With the exception of having to pay for Wifi use had a great stay.
Comment from Hotel Management
May 19, 2015 by Ricardo, Hotel Management
Dear Guest : Thank you for choosing Barcelo Tucancun Beach for expend your vacations, and for all your comments are very important to us, we are sending to the correct department to follow it. Thanks again for your visit Cordially, Ricardo Reyna Robles General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom T

Nice hotel on the beach

Posted May 16, 2015
The people were friendly and very nice. The shows were nice, and the activities near the pool were a lot of fun! The wait staff were amazing and welcoming
Comment from Hotel Management
May 19, 2015 by Ricardo, Hotel Management
Dear Lisa: Thank you for choosing Barcelo Tucancun Beach for expend your vacations, and for all your comments are very important to us, and it´s good to hear that you had and amazing experience with us. Thanks again for your visit Cordially Ricardo Reyna Robles General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 16, 2015
My first time in cancun...I must say that it was a wonderful trip...
Comment from Hotel Management
May 19, 2015 by Ricardo, Hotel Management
Dear Guest : Thank you for your visit , and for choosing Barcelo Tucancun Beach to expend your vacations, and also for your comments are very important to us it´s great to know that was your first time hope you had enjoyed at all. Cordially Ricardo Reyna Robles General Manager