Ratings based on 742 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
81% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Posted Sep 16, 2014
Pros: food was good and staff was wonderful. beautiful beach area.
Cons: rooms, rooms, rooms.
we traveled to cancun in a group of 7 girls. this is about my 10th time to the area. this is the worst hotel i have seen yet. the standard room is BAD. the premium oceanfront suite is also not good, i would say it worse than most standards and much more expensive. we eventually paid to upgrade to the 2 bedroom villa which was acceptable. the hotel itself could use a lot of work. the staff was wonderful and we also enjoyed the food, much to our surprise, after seeing the condition of the hotel and rooms. everywhere we ate was hot. i know its mexico, but it was uncomfortable. pool chairs appear to be on their last leg and very very old. the pool itself was always clean and the beach was magnificent. i would probably never stay here again though. there was only 1 waiter at the pool all day, edgar, and he was great. we felt sorry for him. crazy to have 1 bartender and 1 waiter all day, thats it.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel is close to everything

Posted Sep 9, 2014
Our experience was amazing! The hotel was in walking distance of the bus stops which took you everywhere you wanted to go. We were extremely pleased with Carlos in the restaurant. He was our absolute favorite. There were days when we went to have his drink "The Boom Boom" and no food. He made our stay pleasing and he was the wait staff so he didn't have to go above and beyond, which he did. The hotel staff upgraded our room, no charge, which was a pleasant surprise. We got a room facing the beach, which was awesome! There is no air conditioning, or so it felt, in the hotel, which made it hot and humid, but they kept the cold drinks coming. The rooms were cooler, but I live in Texas, so anything is cooler than 100 degrees. Although you're in Mexico, be prepared to not eat Mexican food in the buffet restaurants, except on special days. Overall , I enjoyed my stay.
Comment from Hotel Management
Sep 17, 2014 by Ricardo Reyna, Hotel Management
Dear Guest : Thank you for your visit, and for the time you took to send us your comments, are very important and helpful, it´s great to her that you had an Amazing experience with us. Cordially Ricardo Reyna Robles General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff

Posted Sep 5, 2014
Pros: I enjoy the diversity of the other guest. There were people from South America, England, Poland, Japan, etc.
Cons: Possibly activities around the adult pool durring the day
Location: Good location in the middle of the hotel zone and a mall is right in front of the entrance.
This was our third stay at the Barcelo Tucancun hotel and each time was a pleasant experience. It is not a party hotel but there are activities around the pool and a nightly show. The staff always greets you with a smile and they make sure you do not need anything.
Comment from Hotel Management
Sep 20, 2014 by Ricardo Reyna, Hotel Management
Dear James: Thank you for your visit and also for the time you took to send us your comments are very important and helpful, it´s good to hear that you had a pleasant experience with us, that´s our goal. Cordially Ricardo Reyna Robles
Comment from Hotel Management
Sep 14, 2014 by Ricardo Reyna, Hotel Management
Dear James : Greetings from Barcelo Tucancun Beach !!! Thank you for your visit and for the time you took to send us your comments, it´s great to hear that you have an a pleasant experience at the hotel, this is your home away from home. Cordially, Ricardo Reyna Robles General Manager
2 out of 5
Recommended
for Everyone
by A verified traveler from las vegas,nv

Nice hotel bad food

Posted Aug 24, 2014
The Hotel was nice, beautiful view, beach was very clean and quiet. There's a lot of hotels by the beach and this one is nice and clean. If you wanna PARTY, THIS IS NOT THE HOTEL YOU WANNA STAY IN. This is more families and is very entertainting during the day with so many different activities in the pool. In general, the food was really bad, the fish, chicken, etc. really really bad. Nobody gave me a good customer service, servers at the buffet work on tips so they thought i was no gonna tip them because i'm young. Wrong! The hotel smells like fish, probably because is by the beach, ir because i kept the smell from the buffet. But overall i recommend this hotel if you are just planning on being by the beach and drink and relax.
Comment from Hotel Management
Sep 4, 2014 by Ricardo Reyna, Hotel Management
Dear Stef : We want to thank you for your visit and for the time to send us your comments, which are very important and we are going to send it to the correct department for prompt action. Cordially, Ricardo Reyna Robles General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from florida

nice staff very friendly

Posted Aug 15, 2014
Pros: the staff I travel about 330 days a year and this is one of the best staffs I have ever encountered
Cons: food quality and menu
Location: about any activity you could want something for everyone
staff was excellent room and food left a lot to be desired very nice property for a family setting other than air conditioner worked but very weak if you want a hot shower plan on turning the water on 20 minutes before you get in dinning room is to small for the size of the resort and if you like chicken pasta and hamburger for an all inclusive this is the place to stay don't expect a high end menu
Comment from Hotel Management
Aug 20, 2014 by Ricardo Reyna, Hotel Management
Dear Guest : Greetings from Barcelo tucancun Beach !!! We want to thank you for your visit and for the time to send us your comments, they are very important and helpful. Cordially, Ricardo Reyna Robles General Manager
Comment from Hotel Management
Aug 20, 2014 by Ricardo Reyna, Hotel Management
Dear Guest : Greetings from Barcelo tucancun Beach !!! We want to thank you for your visit and for the time to send us your comments, they are very important and helpful. Cordially, Ricardo Reyna Robles General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from D

I booked my vacation in 2 days.

Posted Aug 15, 2014
Arrived at hotel at 6pm & they didn't have a king room so they gave me a double oceanview. But bed was too small. Then they gave me a king oceanview villa. That was amazing! They gave me express checkout so I wouldn't miss my shuttle to airport. Amazing stay.
Comment from Hotel Management
Aug 20, 2014 by Ricardo Reyna, Hotel Management
Dear Guest : Greetings from Barcelo tucancun Beach !!! We want to thank you for your visit and for the time to send us your comments, they are very important and helpful. Cordially, Ricardo Reyna Robles General Manager
Comment from Hotel Management
Aug 20, 2014 by Ricardo Reyna, Hotel Management
Dear Guest : Greetings from Barcelo tucancun Beach !!! We want to thank you for your visit and for the time to send us your comments, they are very important and helpful. Cordially, Ricardo Reyna Robles General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Arlington Texas

5 star resort

Posted Aug 14, 2014
Everything in that resort is perfect , from location to food to accommodation , to staff..., I have been to cancun too many times but this so the first time in barcelo and I was very pleased , I will come back again
Comment from Hotel Management
Aug 20, 2014 by Ricardo Reyna, Hotel Management
Dear Guest : Greetings from Barcelo tucancun Beach !!! We want to thank you for your visit and for the time to send us your comments, they are very important and helpful. Cordially, Ricardo Reyna Robles General Manager
Comment from Hotel Management
Aug 20, 2014 by Ricardo Reyna, Hotel Management
Dear Guest : Greetings from Barcelo tucancun Beach !!! We want to thank you for your visit and for the time to send us your comments, they are very important and helpful. Cordially, Ricardo Reyna Robles General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to new mall.

Posted Aug 11, 2014
Had a great time. It took a little time to figure out an eating schedule. They eat much later than we do.
Comment from Hotel Management
Aug 15, 2014 by Ricardo Reyna, Hotel Management
Dear Guest: We want to thank you for your visit and for the time you take to send us your comments are very important to us and helpful, it´s good tko hear that you had a great time . Cordially, Ricardo Reyna Robles General Manager
Comment from Hotel Management
Aug 14, 2014 by Ricardo Reyna, Hotel Management
Dear Guest : Greetings from Barcelo Tucancun Beach !! We want to thank you for your visit, and for the time you take to send us your comments they are helpful to continue given you the best service. Cordially, Ricardo Reyna Robles General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Parsippany, NJ, USA

Nice hotel and beautiful beach

Posted Aug 8, 2014
Pros: Helpful hotel staffs, swimming pools and the excellent beach. Room was comfortable and clean.
Cons: Waiting time in the main buffet restaurant is little too long between 9-10 pm
Location: Shopping Mall is accross the street. Downtown is a quick bus ride. Aqua World is also nearby. Very centrally located.
We found it very satisfactory for the money we paid. Hotel staffs are very helpful and courteous . The pools are nice and the beach is really excellent. In general the hotel is family friendly. Food and drinks are avarage and the buffet restaurants are little crowded at times. Overall it is a great place to stay with average budget.
Comment from Hotel Management
Aug 15, 2014 by Ricardo Reyna, Hotel Management
Dear Guest : Greetings from Barcelo Tucancun Beach !!! We want to thank you for your visit and for the time to take to send us your comments they are very helpful, it´s good to hear that you had a great experience with us. Cordially, Ricardo Reyna Robles, General Manager
Comment from Hotel Management
Aug 14, 2014 by Ricardo Reyna, Hotel Management
Dear Guest : Greetings from Barcelo Tucancun Beach !! We want to thank you for your visit, and for the time you take to send us your comments they are helpful to continue given you the best service. Cordially, Ricardo Reyna Robles General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from parkville, MD

Nice hotel

Posted Jul 28, 2014
Pros: Clean, comfy beds, nice rooms, friendly staff.
Cons: Larger restaurant.
Location: Oceanfront, lots of the sites are close and shopping.
The hotel was beautiful, clean and great location. The food was very good but I felt the restaurants were very small, thankfully for me I had a small table need but people needing more than two chairs had a wait for a while, most other places I go the buffet you go right in and get a table. I've not seen having to wait before, it wasn't an issue for me but once or twice but each night there would just be people waiting.
Comment from Hotel Management
Aug 2, 2014 by Ricardo Reyna, Hotel Management
Dear Guest : Greetings from Barcelo Tucancun Beach !!! Thank you for visiting us and choose us to enjoy your vacation, also for your comments which are very Important help us to grow, Cordially, Ricardo Reyna Robles Gerente General