Ratings based on 730 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
81% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.9 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from california

Perfect view. Nice staff. Clean facility

Posted Jul 17, 2014
Everything about this hotel is great. Except for the internet. There is wifi nearly everywhere except this hotel. Other than that everything is great. Beautiful beach. Clean rooms excellent staff. Nice and kind. All inclusive plan is def worth it.
Comment from Hotel Management
Jul 22, 2014 by Ricardo Reyna, Hotel Management
Dear Guest: Greetings from Barceló Tucancun Beach !!! We want to thank you for expend your vacations with us, and for the time you take to send your comments which are very important and helpful,it´s good to hear that you have agreat experience. Hope to serve you once again in the near future. Cordially, Ricardo Reyna Robles General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from new jersey

Beautiful hotel

Posted Jul 17, 2014
Cons: The nightlife/entertainment could improve inside the hotel. More lounge areas.
Location: Everything you need is in a good distance to the hotel. There are shopping malls, many many more hotels near by, an aquarium, and nightlife in cancun.
Spent five nights there and loved almost everything! had an oceanfront room, the view was absolutely amazing, room was always cleaned and the staff were extremely nice and helpful. There were three pools, bars all over the hotel, four restaurants, cool activities...had all sorts of options to spent the days in a calm, pleasant, and fun atmosphere! It is not a kids friendly hotel though, not much to do for kids but awesome for friends and couples!
Comment from Hotel Management
Jul 22, 2014 by Ricardo Reyna, Hotel Management
Dear Guest: Greetings from Barceló Tucancun Beach !!! We want to thank you for expend your vacations with us, and for the time you take to send your comments which are very important and helpful,it´s good to hear that you have agreat experience. Hope to serve you once again in the near future. Cordially, Ricardo Reyna Robles General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

enjoyable

Posted Jul 16, 2014
Pros: The staff and location
Cons: the elevators and the room
Location: They had jet skis and parasailing and snorkling neary. The 4 pools all had bars and seemed very clean and warm.
The staff were bilingual and were very attentive. The room was okay but could use a facelift. The resteraunts and buffets were average to good. The drinks could be improved. It was good location with mall right behind hotel plus easy access to transportation. The hotel theater had shows every night and were pretty good.
Comment from Hotel Management
Jul 22, 2014 by Ricardo Reyna, Hotel Management
Dear Guest: Greetings from Barceló Tucancun Beach !!! We want to thank you for expend your vacations with us, and for the time you take to send your comments which are very important and helpful, Hope to serve you once again in the near future. Cordially, Ricardo Reyna Robles General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from australia

Great place

Posted Jul 8, 2014
Service was great, food was delicious and a large range, rooms were clean and comfortable with nice views and the beach and pools were awesome :)
Comment from Hotel Management
Jul 11, 2014 by Ricardo Reyna, Hotel Management
Dear Guest : Greetings from Barceló Tucancun Beach !!! we want to thank you for your visit and for your time to let us know your comments, which are very important to us and helpful, Hope we can have the opportunity to serve you once again in a near future. Cordially, Ricardo Reyna Robles General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from australia, melbourne

Great place to stay for all!

Posted Jul 6, 2014
Overall a great experience, all staff very friendly. David at the front desk provided amazing service when checking in, and even upgraded our room to a ocean view room which was a lovely surprise. Food in General was very nice, especially the Mexican restaurant which was outstanding and excellent service was always provided. Entertainment staff by the pool were also very friendly and made our holiday very enjoyable.
Comment from Hotel Management
Jul 11, 2014 by Ricardo Reyna, Hotel Management
Dear Guest : Greetings from Barceló Tucancun Beach !!! We want to thank you for your visit and for let un know your comments, which are very important to us and makes helpful. We want to have the opportunity to serve you once again in the near future. Cordially, Ricardo Reyna Robles General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from San Jose, CA, USA

Beautiful Resort, NOT the best customer service

Posted Jul 3, 2014
Pros: Beautiful pools and beach (but I imagine all hotels have nice ones!). Plus for this one, there's three pools.
Cons: The air conditioner in the room is motion censored, so after a long day out you walk into a HOT room. Also the adult pool (w/swim up bar) closes at 5!
Location: This is in the hotel-tourist district. So there isn't much to do outside... Like a mile away there are a ton of clubs and night life....
The resort itself is very beautiful and enjoyable, I was able to save some money booking here (compared to the other options available). After coming back, I think I would have spent the money elsewhere. This resort lacked the customer service that makes you feel like you are there to be pampered. More often than not we ran into grouchy bar tenders, servers that did not want to be "bothered". Most of the time we were getting up and getting our own drinks, jumping out of the pool to get our drinks. I had read a review about this resort not liking Americans, and it seems like its true. They really cater to Mexican families that are there for travels. Not to mention that the first thing they always ask is "where are you visiting from?" So they charge more for things if you say you're from the U.S. (things like additional things, ex. excursions, beach fun activities like parasailing, etc). So get used to making up that you are from somewhere in Mexico (this of course means you should speak Spanish). We still very much enjoyed our stay there, but overall I would look into a different resort next time.
Comment from Hotel Management
Jul 13, 2014 by Ricardo Reyna, Hotel Management
Dear Guest: Greetings from Barceló Tucancun Beach !!! We want to thank you for visit and for send your comments which are very important and helpful ,and we are sending to the appropiate department for prompt action. We want to have the opportunity to serve as you deserve in the near future. Cordially, Ricardo Reyna Robles General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Very nice hotel. The view is amazing.

Posted Jun 30, 2014
Pros: Location. Staff are very kind and excellent
Cons: Umbrellas on the beach. More umbrellas around the pool.
Location: Very good location.
Very good . The only complaint is that people party and scream over night . I have 2 night that they wake up me with screaming and very noise people
Comment from Hotel Management
Jul 5, 2014 by Ricardo Reyna, Hotel Management
Dear Guest: Greetings from Barceló Tucancun Beach !!! We want to thank you for your visit, and for your comments which are very important to us, we are working on that. Hope to have the opportunity to serve you once again in the near future Cordially, Ricardo Reyna Robles General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisville, KY

Great place to stay!!

Posted Jun 30, 2014
Hotel should be a 5 star. So clean you could eat off the floor, walls and ceiling. Staff is top notch, it never felt like they expected a tip. Take at least 100 one dollar bills. For a 5 day trip. The only down side I can say is: the adult pool bar closes to early, when you want to get out of the sun and still have a drink that's not the pool for you. The pool staff was incredibly friendly, the activities were fun.
Comment from Hotel Management
Jul 5, 2014 by Ricardo Reyna, Hotel Management
Dear Guest : Greetings from Barceló Tucancun Beach !!! Thank you for your visit and for your comments which are very important to us, it´s good to know that was good experience !! Hope to have the opportunity to serve you once again in the near future Cordially, Ricardo Reyna Robles General Manager
4 out of 5
Recommended
for Everyone
by Tonya from Baltimore, Maryland

Lovely Hotel

Posted Jun 16, 2014
Pros: The pools, The entertainment was nice
Cons: None
Location: The Malls, transportation is available.
My family and I had the most exciting time at Barcelo. The staff treated us excellent, if something wasn't available at the restaurant, they made sure they called another one and brung it right down. The food was Ok... The Pool was lovely, they cleaned it every night.... Overall and exciting stay. Thanks Barcelo!!! I will most diff stay again.
Comment from Hotel Management
Jul 11, 2014 by Ricardo Reyna, Hotel Management
Dear Guest: Greetings from Barceló Tucancun Beach!!! We want to thank you for visit us and let us know your comments which are very important and helpful , it´s good to hear that your vacations were and amazing experience We want to have the opportunity to serve you once again in the near future. Cordially, Ricardo Reyna Robles General Manager
2 out of 5
by Renlynkim from Seattle, WA

Great location but horrible room condition

Posted Jun 10, 2014
Pros: Great location! Not to far from the main shopping/club area,friendly staff,all-inclusve & really felt like we got our moneys worth in food and drinks.
Cons: The rooms are in need of serious maintenance! I was surprised at how slow & small the elevators were. Barely big enough for 1 person & a suitecase
Location: There is something for everyone. The shopping is a quick bus ride away and the party scene is just a bit past that. There is a pool for everyone.
When we first got to the hotel everything was great. They were able to get us (5 girls) into adjoining rooms & even got gave us a towel cake (we are all turning 30). But both rooms had serious AC problems. One room the AC leaked so bad that most of our towel cake ended up on the floor to soak up water & in the other room the AC didn't even work. Neither of the refrigerators worked. The "mini bar" beverages were sad (3 small sodas & 2 beers) which were hot due to the fridges not working. Then there was the toilet noise. It honestly sounded like there was a whale was stuck in the toilet. The sound would stop if we jiggled the handle but we had to jiggle the handle every 3 minutes. Then one day (after 4 days of this whale noise) the handle broke off (due to corrosion) & then several phone calls & trips to the front desk & taking the broken handle down, did maintenance finally come up & fix the noisy toilet. Finally we were able to get some peaceful sleep. But not to fast- somehow, on the 5th night- 3 strangers walked into our room. We have NO clue how they got access to our room!! Very scary to have 3 grown men walk into the room of 3 girls in the middle of the night. We don't know if their key card got them in or if the door wasn't closed all the way (which would happen because we would have to pull hard to close the door & double check it was closed). Luckily, I wasn't sound asleep yet & scared the guys away! We spent our last day waiting around just to talk to a manager.
Comment from Hotel Management
Jul 13, 2014 by Ricardo Reyna, Hotel Management
Dear Guest: Greetings from Barceló Tucancun Beach !!! We want to thank you for visit and for send your comments which are very important and helpful ,and we are sending to the appropiate department for prompt action. We want to have the opportunity to serve as you deserve in the near future. Cordially, Ricardo Reyna Robles General Manager