Ratings based on 128 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified traveler from Houston, TX

Nice Hotel, but be weary of "All-Inclusive"

Posted Aug 26, 2014
Pros: The food in the restaurant was really good.
Cons: A clearer definition of what "All-Inclusive" entails.
My wife and I just stayed at Na Balam for 4 nights with an "all-inclusive" package. This was misleading and disappointing. On their website, they advertise 2 bars and yoga. One would think that these would be included in the all-inclusive package. Nope. They have 1 bar/restaurant, which had really good food. But don't advertise the Fenix Lounge, if it isn't included. Also, the yoga that they heavily advertise is not included either. I liked the hotel, but I don't feel like the all-inclusive was worth it.
4 out of 5
for Everyone
by A verified traveler from Dallas TX

Very nice

Posted Jul 21, 2014
Had a very nice stay. I thought $200 deposit for keys and towels was excessive.
5 out of 5
for Everyone
by A verified traveler from Seattle, WA

My favorite oasis

Posted Jul 15, 2014
Pros: atmosphere, staff, cleanliness and simplicity.
Cons: Nothing at all.
Location: four blocks from town, AMAZING access to the main avenue, walking distance to the ferry, completely accessible.
I had the best time at na balaam. Something about it felt like home. This hotel is organically blended with the natural environment around it! The hammock on my balcony overlooking the pool was the most relaxing part of the evenings! The staff are completely friendly and truly care about their guests. I was a solo traveler and everyone at the hotel knew me by name and helped me in every way possible! This is NOT a party hotel, it is a relaxing retreat. The rooms don't have phones or televisions, but zazil the restaurant does. If you're looking for a loud, party, exciting hotel this is not for you... this is an oasis - a paradise IN paradise. I am a nursing school student and have a crazy life - I needed to get away from everything and everyone and this was my eden. Simple, classic, beautiful.
2 out of 5
by A verified traveler from durham nc

I was charged double for my room .

Posted Jul 15, 2014
Pros: beautiful ocean
Cons: administration could be honest
My experience was ruined by the snippy attitude of the front desk administration. Every time we had to have a talk with these folks who were trying to double charge for our room, we had to make our way thru a throng of others complaining as well.
2 out of 5
by Kelly from Toronto, ON

Disappointing stay in Isla Mujeres

Posted May 8, 2014
Pros: Weather was nice.
Location: Isla Mujeras - rent a golf cart in order to explore the island. Great restaurant (albeit aimed at North American tourists) is the Soggy Peso.
We booked an ocean front room with two double beds. Arrived to find that we had a room facing the ocean (not really a view) with just one bed. Have been told that this is normal. The manager couldn't care less that we were two travelers who were not interested in sharing a bed, particularly one that small. Restaurant food horrible, bland, boring and pricey. Rooms look a heck of a lot nicer in pictures than in reality.
5 out of 5
by Ray Elder from Woodland Hills,ca

Posted May 6, 2014 on Hotels.com
we have been in mexico 12 days - na balam is the best a real vacation and the food was excelent. thank you na balm
5 out of 5
for Couples
by Nare from London

Great stay in Isla Mujeres

Posted Mar 27, 2014 on Hotels.com
We stayed in here last December, the hotel was very nice, it’s the best location to see the famous sunsets from Isla Mujeres. It was such a lovely stay. The service is great!
3 out of 5
for Everyone
by A verified traveler

Nice hotel & beech with poor service at restaurant

Posted Mar 12, 2014
Pros: The beech access.
Cons: Service at the bar and restaurant.
Location: Fun shopping.
Not getting a guarantee of the room and bed size can be a disappointing. The service at the restaurant and bar was poor, but the hotel house service was fine. It seemed like the personnel behind the bar could have helped the servers as they didn't appear to be doing anything to help.
4 out of 5
for Business Travelers
by Sparky from Keithville

Posted Feb 24, 2014 on Hotels.com
Breakfast service quite poor, otherwise very good time
2 out of 5
by Silvia from Virginia

Disappointing hotel!!!

Posted Feb 21, 2014
The location of the hotel is great on the beach! The staff are unfriendly, they dont help you or make your stay nicer at all.... The breakfast is awful! Two cold toasts, couple of very small slices of fruits. coffee or tea. And if you decide to upgrade for other kind of breakfast they charge you more than the difference from the upgrade. I wouldnt stay there again.