Ratings based on 187 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.2 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom Los Angeles, CA

Good location; horrible room! Needs upgrades.

Posted Feb 24, 2015
Front desk needs to offer better customer service, housekeeping and bar/beach associates were great! Rooms are horribly decorated plus it has a feel like your in a warehouse. The location however is excellent. Plus! Electricity went out twice!! Very inconvenient.
4 out of 5
for Everyone
by A verified traveler

sejour agreable

Posted Jan 15, 2015
Pros: situation , plage magnifique et proche centre ville a pied chambre spacieuse, propre personnel a l'accueil sympathique
Cons: petit dejeuner trop modeste, et personnel du restaurant peu accueillant plage et transat un peu bondés
Location: ville principale a coté a pied, sympa pour le soir
hotel bien situé, chambre vue mer tres bien, grande et bon confort personnel de l'hotel tres bien plage belle et agreable malgré beaucoup de monde et nombreux bateaux qui viennent jeter l'ancre juste devant bemol : eau chaude un peu aleatoire et petit dejeuner vraiment trop "mediocre" et leger pour ce bel hotel, personnel du restau debordé et pas très chaleureux malgré cela le restau est de qualité
2 out of 5
by A verified travelerfrom Uk

Poor value for money

Posted Dec 29, 2014
We had booked to stay for 5 days but stayed for 3. We had hot water for half a day. The restaurant staff constantly got orders wrong, or you didn't get anything. They were rude and showed no interest. The breakfast was an example of how to save money, cut costs. We were served 3 half slices of toast for 3 of us, If we asked for more we were charged. drinks and food are massively overpriced. Rooms are scruffy and tired. Building and decorating going on around us on the beach. The only highlight were the reception staff who were both fantastic, very friendly and helpful. We notified management that we had no hot water on the first day in the room, 3 days later it was rectified. do yourself a favour go else where.
4 out of 5
for Everyone
by A verified travelerfrom Las Vegas, NV

Retreat Hotel

Posted Dec 16, 2014
The hotel is definitely a retreat center, especially if you're into yoga and meditation. There are no TV's in the room (at least not in ours), but that works even better as it forces to be outside more and experience the surroundings. The staff was great, and the premises (although they're being fixed right now) provide a soothing atmosphere. It's also a nice little hotel for families.
2 out of 5
by A verified travelerfrom LA

Not what we expected

Posted Nov 28, 2014
Location: Renting a vespa is a must! We had a blast riding around the island. You can also easily walk to town from the hotel. You'll have fun no matter what!
My boyfriend and I recently went on an adventure and explored Tulum & Isla Mujeres. We had wonderful experiences and Isla Mujeres was our last stop. I was really looking forward to the yoga classes. However, the teacher was out sick for the week. That is understandable but with no substitute/replacement teacher, I felt I missed out on one of the main reasons for booking a room. Also, our room was dark and musty. It looked absolutely nothing like the website's photos and was disappointing. We did not enjoy spending time in the room. The bed & sheets weren't comfy, the smell was unpleasant and the light was so dim I had to use a flashlight to read at night. Staff was adequate and nice enough but didn't leave the lasting impression that so many in Tulum had. I had also asked if the front desk if there was a snorkel spot that wasn't touristy and didn't require lifejackets, looking for some great insider tips...we were told the snorkel spots required lifejackets and didn't walk away with any helpful info. However, we soon found out ourselves that there are two great snorkeling spots on the island. One is more expensive and requires lifejackets, the other is less expensive and does not. Both are equally beautiful. Na Balam's beach was pretty and we enjoyed walking out in the shallow water. You don't get to swim out into any deep water here (it's roped off for boats) but it's still fun to relax in. Overall, it was just okay but not a place we'd return to.
5 out of 5
for Getaway With Friends
by Anthonyfrom Tucson

Isla Getaway Week

Posted Nov 20, 2014 on Hotels.com
Hotel na balam is a superb hideaway on Isla de las Mujeres far from the Maddening Crowds of Cancun. Though the hotel is going through some some renovations it wasn't a problem for us. The front desk staff and room service folks were excellent helpful folks. The room is comfortable, I only wish there were maybe a little more lighting in the bathroom; location is awesome right on the beach. My only disappointment was the restaurant/beach wait staff service-which by the way not connected with the hotel, which was a bit odd at first. Food was great but wait staff is a tad bit disoriented and could use some training. Overall I would definitely be coming back here.
4 out of 5
for Couples
by Joakimfrom Oslo

Hotel Na Balam

Posted Nov 16, 2014 on Hotels.com
2 nights stay. Nice location, nice rooms, nice beach. Quiet at night. Try it!
4 out of 5
for Everyone
by A verified travelerfrom lotawana

Nice hotel, right on Playa Norte

Posted Oct 25, 2014
After touring the entire island, Na Balam has the best beach by far. Walk out the room and right onto paradise. Shower water could be warmer, but knew from the reviews that was an issue to expect so not that big of deal for us. Friendly staff, close to everything. We'll be back
4 out of 5
for Everyone
by A verified travelerfrom Toronto

Na Balam for the weekend

Posted Oct 14, 2014
Pros: Large Room. Easy Beach access
Cons: Refrigerators in the room, increase water temperature for shower.
Location: Best beach on the Island. Everything is near by!!
Overall the stay was good, Room was huge, would have been nice to have a small refrigerator in the room to keep the drinks cold. Don't expect a HOT Shower, warm at best. Best beach on the island for sure!! Bar staff was accommodating when we required ice for our small beach cooler to keep the beers cold. We have been to Isla Mujures 7 or 8 times, this was just a 4 day weekend getaway. I would rate Na Balam 7 out of 10 DFR
2 out of 5
for Everyone
by A verified travelerfrom chicago

Posted Sep 27, 2014
Pros: great beach
Cons: FIX hot water ceiling fans noisey
Location: beach
POOR hot water very eratic warm then not beautiful beach room overpriced !!