Ratings based on 997 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom mendoza

lindo hotel

Posted May 28, 2015
Pros: playa,limpieza y atencion
Cons: nunca comi en el hotel , no llama hacerlo. solo desayune
Location: muy bien hubicado , 7 cuadras del centrito
sin dudas hay mejores hoteles, pero tiene la mejor playa del caribe x lejos. la atencion es ecxelente igual la limpieza. volveria .-
5 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Great white sands with turquoise water beach resor

Posted May 28, 2015
Cons: It would be nice to have an airport shuttle included at no charge. This would have made us stay a few extra days.
Location: walking distance to bars, nightclubs, cafe's and right on the beach.
This resort is beautiful on turquoise beach with white powder sands, just like you picture an exotic location. The suites are fantastic, living room / dining room combo, kitchen, nice large master suite with large bathroom. They included a great hot breakfast buffet with fresh fruit, beans, potatoes, tortillas etc. The pool was large and spacious. Staff was helpful to locate different types of bars and cafe's. This is a mid size resort, so you don't feel lost versus the other resorts that are nice but 3-4 times more rooms.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Strongsville, Ohio

Great hotel right on the beach!

Posted May 25, 2015
Pros: The room upgrade included a full kitchen and living room area.
Cons: The gym air conditioning didn't seem to be working.
Location: This hotel had the best beach area. Small mall and local vendors within a 10 minute walk.
Wonderful vacation from beginning to end! Friendly staff, clean hotel right on the best part of the beach strip.
3 out of 5
by A verified traveler

No air conditioner in the lobby.

Posted May 22, 2015
Pros: Just the rooms and the grounds
Cons: Perhaps air conditioning some of the lobby
In the morning even the restaurant had no air conditioner working, very uncomfortable to eat. Ended up going to the hotel next door to eat.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent budget hotel with excellent beach

Posted May 19, 2015
Pros: Clean, affordable, good beach, good location. Excellent for families and small kids (beach is very calm hardly any waves)
Cons: Noise control at night.
Location: Good supermarket. Bars if that's your thing.
I loved our 3 day stay here. Great location...walking distance to a big high end super market near the Riu hotel. Clean and good price. The only thing was that people can be noisy at night. I almost went out to complain because some people were making noise in the court yard until past midnight.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place for a relaxing stay

Posted May 19, 2015
I stay here every visit to Cancun (6 times so far I think) always great. Be sure to upgrade to ocean view room. Well worth it!
3 out of 5
by A verified travelerfrom gap

Posted May 19, 2015
Hotel a taille humaine au milieu de tout ces hotel a 10 etages. Piscine sympa,exterieur super entretenu,belle plage.Hotel de 3 etages , avec de grandes chambres mais pas au niveau des etoiles annoncees.En ce qui concerne le personnel , l acceuil est hautain,desagreable voir impoli, c est simple si je n avais pas paye a l avance sur expedia, je serai parti pour un autre .
3 out of 5
by A verified travelerfrom st louis

They silently changed their "all inclusive" plan

Posted May 17, 2015
This was my 5th time staying here all inclusive. I was used to ordering my meals off the menu at the restaurants. When I paid for this online, there was NO mention of it changing. Apparently, when you pay tons extra for all inclusive, you can only eat from the "buffet" and not order off the menu. The buffet was a joke. Beans, rice, leftover chicken and potatoes every day. We spoke to the manager and he wouldn't do a thing! I would have never bought all inclusive had I known. I felt tricked. Drinks are not strong at all. I have given this hotel at least $10,000 in the past 5 years. I will not return.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Tacoma, WA

About the best beach front in Cancun!

Posted May 15, 2015
Pros: Best beach front in Cancun!
Cons: Definitely could use a refrigerator. Ceiling fan above the deck? Air freshener in the bathroom.
Location: Pretty good location. 10 minute walk from the clubs, restaurants, starbucks. Short bus ride to downtown Cancun.
The bathroom/ shower is small. No refrigerator!! Beds aren't the best, but quiet, cozy, and nice deck overlooking the pool. Nice little bar/ restaurant on the beach.
4 out of 5
Recommended
for Everyone
by A verified traveler

excelente hotel

Posted May 13, 2015
Pros: las instalaciones, excelentes y el personal de servicio, limpieza y equipaje muy bien
Cons: la amabilidad en el personal de recepción con el turismo nacional
Location: cerca de todo y una excelente ubicacion
todo excelente, sin embargo, el punto negativo es el personal de recepción de la mañana y tarde, poco amable con el turismo nacional, con los extranjeros si muy atentos