Ratings based on 861 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Spokane WA

nice hotel on the beach

Posted Dec 19, 2014
Pros: Nice safe facility without huge crowds. Great beach. Family friendly.
Cons: hotel organization and management.
Location: Beach! & lots of restaurants and shopping a short walk away.
Stayed here for 4 nights after a week fishing at a more rustic resort on the southern part of the Yucatan. There was a bit of a problem at check in but staff was willing to work with us to a pleasant resolution. We stayed in a condo like room with a beach and pool view. Coffee in room and bottled water were provided for the first night only. There were however markets and a "super market" within walking distance, about 5-10 minutes away. The food at the hotel was above average but a bit pricey for the quality. Again there were many good restaurants an easy walk away. Walking around the hotel (even at night) and the hotel felt very safe. The beach there was beautiful. The resort was very quite and not crowded for our early-mid December stay. We loved that.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom m

Tiene una playa maravillosa !!! La mejor !

Posted Dec 16, 2014
Tal vez mejorar mobiliario, pero en sí aunque no es el más moderno están limpias las habitaciones y cómodas , también tener más variedad en el desayuno, son detalles! La playa lo compensa todo ! El personal muy amable ! El hotel céntrico ! La pasamos increíble !
5 out of 5
Recommended
for Everyone
by A verified travelerfrom München

Apartment Hotel mit Top Lage!!

Posted Dec 10, 2014
Liegt bestens neben Restaurants, Nachtclubs, Supermärkten etc. Super Strand, schöner Pool mit Bar. Rundherum perfekte Anlage, für Leute die gerne im Leben wohnen.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom lyon

Hôtel à taille humaine ce qui est rare à Cancun !

Posted Dec 8, 2014
Pros: La plage
Cons: Le service Le WIFI
Location: Rien à voir de bien intéressant sur Cancun ...
Les bâtiments ne font pas plus de 3 étages ! L'hôtel est parfaitement entretenu, tout comme la plage. Le WIFI ne marche jamais ... Le personnel est plus que décevant : très mauvais accueil des clients en all inclusive. Les serveurs et barmen donnent très largement la priorité aux clients susceptibles de leur donner des pourboires ...
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Dayton, OH

Great place right at a beautiful beach

Posted Dec 8, 2014
Pros: This is a great place for those who want to enjoy a relaxing vacation right at the beach in a smaller hotel that is used by Mexicans themselves.
Cons: Wireless service did not always connect to the internet - probably a bandwidth problem. The standard rooms might benefit from adding a small fridge.
Location: The location is a perfect - a short walk to Plaza Caracol and short drive to downtown Cancun.
This was a perfect vacation. Great weather, great beach, great people. Very good value. Car parking is free.
3 out of 5
Recommended
for Families
by A verified traveler

A lovely quiet beach

Posted Dec 6, 2014
Pros: The small private beach
Cons: The Food!
Location: Take the Ferry to Isle Mujereles
Not in the busy Hotel Zone, but wonderful beach, and beautiful water.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom michigan

Nice hotel

Posted Dec 5, 2014
Pros: Staff and the grounds
Nice hotel, large rooms, friendly staff. The food was delicious. The beach area was clean and very pretty.
3 out of 5
by A verified traveler

Great beach and view, terrible room condition.

Posted Dec 5, 2014
Pros: The beach is great.
Cons: Everything inside the hotel room.
Room feels very cheap, like a motel, bath towel looks dirty.
3 out of 5
by A verified travelerfrom nc

Very poor room

Posted Dec 5, 2014
The room was very poor!!! Not comfortable!!! They suggest more payment for upgrade. Restrant's menu was simple(only buffet).
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Brasil

Ótimo custo x benefício

Posted Dec 4, 2014
O hotel em si é simples, mas organizado e limpo. O grande diferencial fica por conta da excelente localização (dá pra ir à pé ao Coco Bongo) e sua praia é a mais bonita que conheci em Cancún. O mar é super calmo, sem ondas, e bem rasinho. Dá pra andar uns 50 metros com a água na cintura. Com certeza, você nao vai encontrar nenhuma opção com essas qualidades e o preço deste hotel. Um amigo meu ficou hospedado ao lado no Riu Cancún, perfeito o hotel só que na praia só tinha pedra (não dava nem pra entrar no mar) e o preço altíssimo. Quando reservei, optei pelo quarto mais simples e sem café da manha, mas chegando lá negociei na recepção e, por 15 dólares a mais na diária, fiz um upgrade para um quarto com frigobar e microondas. Daí fiz uma comprinha básica no Walmart e ficaram bem baratas estadia e alimentação. Como da última vez que fui à Cancún, aluguei um carro e pude curtir as diversas atrações que a cidade oferece sem ficar preso ao hotel, como acontece com quem escolhe o sistema all inclusive. O ponto negativo fica por conta do atendimento do hotel. Não que eu tenha sido mal tratado, mas ficou um pouco a desejar a cortesia da equipe em geral. Bastante lento o atendimento na praia pelos garçons e alguns atendentes do hotel bastante mal humorados, mas nada que impediria de hospedar lá novamente. Pelo contrário, ficaria e indicaria lá novamente sem medo de errar.