Ratings based on 439 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
88% of guests recommend
3.9 Room cleanliness
3.4 Service & staff
3.5 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom des moines

Beware low doorways

Posted Mar 4, 2015
Small rooms, low doorways Mosquitoes lizards leaking toilet Shower with clogged heads Needs updating
4 out of 5
for Everyone
by A verified travelerfrom Mpls

Close to the beach

Posted Mar 4, 2015
Cons: Beds could be improved.
Proximity to the beach is wonderful. I wish that the beds were better in the Castle rooms. Fairly lumpy. Worn. Breakfast was in Buhos next door. Every morning we were harassed by bees.
5 out of 5
for Everyone
by A verified travelerfrom NJ

Location location location

Posted Mar 3, 2015
We stayed here 6 days. Great hotel beach right out side the door. Great beach! Walking distance to restaurants and shopping. Stayed here last year and will return!
4 out of 5
for Everyone
by A verified travelerfrom Montréal

Hotel très bien situé, quelque peu désuet

Posted Feb 13, 2015
Pros: L'emplacement
Cons: Quelques rénovations devraient être effectuées surtout en ce qui a trait aux chaises prêt de la piscine.
Location: Plusieurs restos et petites boutiques (dont un super marché) sont à proximité. On peut louer un golf cart et faire le tour de l'île
L'hôtel est très bien situé, sur la plage. Les chambres sont désuètes, mais assez propres. La piscine est petite, mais propre. Toutefois, les chaises longues sont pourries/brisées. L'hôtel fournit de l'eau embouteillée à volonté. On peut y louer des golf cart pour visiter l'île. Le personnel est courtois, sauf celui du restaurant. Le service y est médiocre.
3 out of 5
for Everyone
by A verified traveler

Nice hotel, but needs to make some changes

Posted Feb 5, 2015
My dad and I stayed here while down for a fishing trip. The hotel worked for us and what we were there for, but I would not bring my wife and kids to stay at this hotel. 4 out of 5 days our showers were luke warm. I was expecting a better pool and pool surroundings. Also, I heard the swing bar use to be the hot spot on the island. It is a cool set up but the hotel does nothing to promote it.
3 out of 5
for Everyone
by A verified travelerfrom duluth mn

Great Location, No Perks

Posted Feb 4, 2015
Pros: Location, location, location. It was a bargain, like I said you get what you pay for. We had a great time. Just being on Isla is a great time.
Cons: hot water, wash clothes
Location: Great places to eat. Our new favorite was Lola right on hildaugo. Wonderful!!!! food and service.
You get what you pay for so we were satisfied. The location was on the best beach of the island and very close to town. The rooms were clean and the bed not bad for comfort. Hot water was an issue a few times. No hand towels or wash clothes. We didn't find the staff that friendly, I guess they did there job. The continental breakfast they offer is a joke. The service at buho or what ever the name was awful and the food even worse. The coffee was horrible, the toast cold. The one morning we ate off the menu was even worse. Only went there 2 times, wasn't worth the walk.
3 out of 5
by A verified travelerfrom Leipzig, Deutschland


Posted Feb 2, 2015
Pros: Die Lage direkt am Strand.
Cons: Das Hotel kann einiges verbessern.
Location: Strand, die Insel erkungen
Bereits im Vorfeold unseres Aufenthalts hatten wir uns beim Hotel per Mail erkundigen wollen, wie man am besten auf die Insel kommt.... doch niemand vom Hotel hat je auf die E-Mail reagiert obwohl Reservierungsnummer etc. angegeben war. Es hat sich während unseres Aufenthalts nie jemand zustänsig gefühlt. Immer war der Manager nicht da oder die anwesende Person konnte das nicht entscheiden. Die zweite Überraschung war, dass für den Aufenthalt Geld auf der Kreditkarte als Kaution geblockt werden mussten. Den Angaben nach war der geblockte Betrag für die Fernbedienung und den Tresorschlüssel... äußert ungewöhnlich. Das inkludierte Frühstück bestand, wie bereits mehrfach beschreiben aus 2 Toast, Marmelade und Butter sowie Saft und Kaffee. Dieses Frühstück hätte so in dem Laden ca 40 MEX Peso gekostet (2,5 €)! Wir haben zwei Frühstücksgutscheine pro Tag für zwei Erwachsene und unseren Sohn bekommen. Ein dritter Gutschein für unseren Sohn sein nicht möglich. Wir haben immer in dem zugehörigen Strandrestaurant gefrühstückt und uns separat weitere Dinge geordert. Jedoch war die Bedienung und der Service allgemein nicht vorhanden. Teilweise wurden Bestellungen nicht bearbeitet oder es dauerte exterm lang.Jedoch ist uns nicht ganz klar, was an 2 scheiben Toast so lange dauern kann. Hinzu kommt, dass die Bedinenung teilweise sehr, sehr jung (vielelicht) war. Auch die Zimmer waren mäßig. Es wären die ungemütlichsten und kleinsten Zimmer während unserer 17-tägigen Rundreise auf Yucatan
4 out of 5
for Everyone
by A verified travelerfrom Alberta, Canada

Nice and just a few steps from the beach

Posted Jan 31, 2015
Pros: Comfortable bed and situated right on the beach. Beautiful and well kept grounds including the swimming pool. Nice view from the balcony.
Cons: Provide wifi within facilities.The ability to make coffee in the room.
Location: Restaurants right at the beach - nice. Souvenir, coffee shops within walking distance.
It was not difficult to get there from the hotel. In advance, we contacted the hotel staff with some questions we had and they were prompt to give us the information required to get there, etc. The staff were helpful at all times. Transportation was not an issue for it is easy to walk everywhere or to rent golf carts, mopeds, or even bicycles for reasonable prices. There are also opportunities for activities on main land that can be pre-arranged through the hotel or street vendors. We did a tour to one of the ruins and it was worthwhile. We would do it again.
4 out of 5
for Everyone
by A verified travelerfrom Eau Claire, WI

Third Stay Here.

Posted Jan 28, 2015
Pros: I love the courtyard. Offers a serene and private setting just yards from the beach. The staff is wonderful too!
Cons: The continental breakfast isn't what it used to be. Miss the fruit and sweet buns.
Humble yet welcoming. Love the staff. This is the kind of place that still delivers the "Real Mexico."
5 out of 5
for Everyone
by A verified travelerfrom 日本


Posted Jan 27, 2015