NEW HOTEL SEARCH
Boulevard Kukulcan Km 14.5, Cancun, QROO77550 Mexico | 1-866-599-6674
out of 246 reviews
“Just what we were looking for!”
Our family traveled to Cancun 6 days 5 nights with our 12 and 6 year old. We wanted all inclusive, clean, and most importantly a beach! This hotel was just what we were looking for! When we arrived we were informed of all the extra's that were included in our package like a few excursions as well as the ability to visit the other Palaces. We did not take advantage of anything other than the Cancun Palace only because we were very happy with all the amenities...the beach was perfect! Food and drinks were only a few feet away. Waitress would provide cold water and beverage on the beach non stop!!!The pool was beautiful not too crowded and nightly entertainment was very family friendly. Several choice restaurants to choose from each night. I've had better Spa experiences but can never complain about a message...the prices were a little higher for the service but when you are on vacation it's all about the experience! We should have stayed longer! Hope everyone enjoys as much as our family did!
“Cancun's Beach Oasis Hotel”
Absoulutely amazing hotel... I have already recommended it to several people and am looking to return. Stunning room, great service, food and amazing beach.
Great service, great views
“Better Than Expected”
After months of agonizing research I finally decided on the Cancun Palace as our destination and I couldn't have been more pleased. The beach was awesome, as were the pools and grounds. The staff was extremely helpful and did everything to make our stay enjoyable. The food was excellent and the service the best I have had anywhere. Even during Hurricane Emily, we were entertained, well fed and made as comfortable as possible. When speaking with others at the airport about their experience, all were envious of ours. When we return, it will be to the Cancun Palace, no more agonizing research required.
“Couldn't have been better.”
We go to Cancun most summers (3 45-50 year olds and my 16 year old nephew. Over the years we have stayed at a number of all-inclusive hotels run by the various chains (Barcelo, Iberostar, RUI, etc.) and have never been disappointed, but the Cancun Palace was definately the best. It was clean, the food was actually good (especially by Mexican standards), and the service was superb! The beach is not "unswimmable" as some reviews state. The pool is marvelous and the pool bars (thanks to wonderful bartenders Edgar and Alex) are a delight whether one is drinking or not. We would all go back in a heartbeat!
“best hotel in cancun”
staff is super friendly-food is excellent- room was comfortable
We enjoyed our stay at Cancun Palace.
“Ready to go back!!!!”
Great for family and children of all ages! Ready to make this a vacation place for every year!
“Gotta Love Palace Resorts”
Just returned from a great week! We arrived at Cancun Palace to realize they had a convention there with HSBC (kinda took over the place). We spent one night at Cancun Palace and decided the next day to use our "palace passport" to go over to Moon Palace for the day to relax at the pool and realized we like the quiet atmosphere there much better. We asked if we could transfer over to Moon and they couldn't have been nicer and more helpful. This is our second time staying at a Palace resort (1st time was Punta Cana) and we have been so happy both times. Liked Mexico - had a chance local surroundings, shop, do activites ( and see their other resorts) and and we are convivced we are life long customers. Resort is upscale and immaculate, rooms and views beautiful, service is outstanding, food is great and their desire to serve and accomodate world class. This is "all inclusive" at it's best - 5 star without question. Really go... you will love it.
“excellent hotel. great service.”
all inclusive. this hotel went above and beyond with their service. the room was spacious with excellent views. All employees had such great personalities. they were helpful and friendly. the spa was amazing. the pool was clean. beach area was nice and visible life guards everywhere. Infact when we were there, there was a swimmer that swam to far for his own safety and the life guards were so quick to respond to get the person off the water. food was outstanding. i would definitely go back to this hotel.