“A jewel in the sand”

Casa Turquesa is a boutique hotel from a prior era unlike anything in the Cancun Hotel Zone. Wlth amout 30 rooms and suites you feel like you are in your own personal villa. The statuary and art work overflow from the museum next door, there are no pool games or drinking contests. For a quite and relaxing vacation in the heart of Cancun, Casa Torquesa is our first choice. We have stayed there four or five times and many other resorts in Cancun and Playa del Carmen, this is our favorite.

“Wonderful hotel in Cancun”

We are so glad that we found Casa Turquesa Hotel and Museum. We received first class treatment from all the staff; you can't get more personalized than this. The facility was very manicured and well taken care of. Since we traveled during low season, we received extra special treatment. We travelled with our 4 year old and she enjoyed it a lot.This is not your typical big chain hotel with tons of tourits, it is a place where you want to go to completely relax and be pampered. The hotel is located right next to Luxury Avenue Mall and there is a bus stop right there as well. The beach is great, the water wonderful. Everything looked like in the photos. It was a great experience and we would definitely go back.

“Cozy and stylish A+ retreat”

This is a fantastic cozy getaway for those wanting to retreat from the hassle of Cancun. Beatifully decorated, only 30 rooms, wide rooms, everything with great style and boutique decoration. Private Jacuzzi on your balcony is the best.

“The beauty of the mexican houses”

Best place to stay if you want to avoid the crowd and have a wonderful get away.

“Good for the Independent Traveler”

In the off season, the hotel seems to let things slide a bit, but we were proactive and asked for things that were not being offered, but we knew were available (like a table outside, and umbrella for poolside, etc..) but they were happy to accommodate when we asked... and then the next day...all the loungers had umbrellas out, and the restaurant set up all the outdoor tables. If you take the initiative, everything was great. Clean rooms, super nice staff. We did not get the all inclusive, as the menu is limited. There are several restaurants in walking distance and there is a taxi station just outside the hotel that serves the mall traffic.

“Needs more organization to be a 4 Star Hotel.....”

First let me say this Hotel has a great beach, great central and safe location near huge shopping centers and great food. We stayed here because the hotel we usually stay at the Aqua went all adult. We have two children. Considering the Expedia rating of 4 stars I thought we were on the right track. This is not near a 4 star hotel but it could be with proper management, better food and a little time spent making the entrance more grand. We had a room issue. We paid extra for an ocean front room but were given a ocean view. The manager upgraded our room to a great big room. There was more confusion than necessary on that issue but it was handled above and beyond. As mentioned in the reviews all the staff was very helpful and friendly and really tried to make our trip special. Here is the difference between a 4 star and what we experienced. We had to keep asking to get our room made up, the turndown service that was supposed to be nightly happened only once, the cookies and coffee that were to be at our room in the morning were there 4/8 nights. It takes organization to be a 4 star hotel and at this time the place is just not organized. As far as the grounds and the beach, both are magnificent. The rooms are huge! The people are more than friendly. The food is decent at the hotel but not great. Like I said with some organization and better food it would be a 4 star hotel. Currently I’d say 3.25 stars but with a lot of personality.