Ratings based on 165 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Las Vegas

Excellent hotel, great location.

Posted Feb 21, 2015
Stayed here 4 days with my fiancé. Staff is very professional and attentive. Hotel is quiet and close to everything. The food here is great. I will definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Texas

Perfect!

Posted Jan 30, 2015
Pros: I don't have anything negative to say about this hotel. We will definitely be staying here again when we return to Cancun!
After many hours of research, we decided to stay in a hotel that was not all-inclusive. The reason is that we wanted something quiet and did not want to feel stuck having to stay at the hotel to dine. We did have breakfast here every morning and lunch once. The food was delicious. You can sit inside with windows looking over the beach or outside where you can sit looking out over the water. Both were beautiful! We spent many hours sitting on the beach reading or playing in the waves. While reading on the beach, the staff from Casa Turquesa would come and bring us drinks and check on us. The entire staff was amazing!! We felt like actual guests instead of just a number. They cared for all our needs without hovering over us. The room was huge and the bathroom was just wonderful. We had a jacuzzi tub on our porch where we would sit at night and enjoy the sounds of the ocean. Most evenings we would walk to the open-air mall and have dinner while looking at the sunset. It is a good walk to this area and if it is difficult for you to walk long distances you can take a bus or a taxi.
1 out of 5
by A verified traveler

Turquesa on the Caribbean

Posted Jan 13, 2015
Pros: the beach
Cons: see above
Location: beach, unless you like the Las Vegas atmosphere of the Zona Hoteleria of Cancun.
Expedia made a mistake with my reservation and more or less spoiled my hotel stay. I arrived at the hotel at 9 p.m. after 13 hours of traveling from the U.S. to Cancun and had a kid with the flu. I was told by the evening desk clerk at Hotel Turquesa that the room I booked: a partial ocean view, two beds, 1 adult/2 kids, had not been booked. He said it was for two people and no view and one bed. I specifically booked a room with two beds when I made the reservation. So, after something close to an argument, the hotel clerk said that since I had three people (1 adult, 2 kids) I had to pay for a different room. Since I made the reservation through Expedia and paid them, Turquesa couldn't really help me with Expedia's reservation system. The Hotel Turquesa evening desk manager told me I had 3 people and had to pay more. I had to book a different room and spend more money. I paid for the different room (too tired to argue anymore!), the tub flooded onto the patio, the guy at the beach in the morning insisted that one of my kids pay $5 to use a boogie board from the hotel in the ocean.
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Jan 8, 2015
Very good service from consierge . Quiet and nice location
Comment from Hotel Management
Jan 13, 2015 by Ventas, Hotel Management
Many thanks for taking the time to post your review. We hope that you will return to Casa Turquesa in the near future.
5 out of 5
Recommended
for Families
by A verified traveler

Posted Dec 31, 2014
We really enjoyed our stay at Casa Turquesa. Staff was friendly and helpful. Small pool was excellent for the kids. Gorgeous beach. Ocean front rooms were comfortable and well sized, although the beds were firm. Breakfast and lunch food and service by the pool were great. Probably best to eat dinner elsewhere as the food at the upstairs restaurant was slow and the ambiance lacking. Overall would highly recommend for families over the all inclusive mega hotels that dominate the hotel zone.
Comment from Hotel Management
Jan 2, 2015 by Ventas, Hotel Management
Thank you for taking the time to post your review and we are happy to read your comments. We are saddened to read your comments regarding the restaurant and this will be addressed. We hope that you will return to Casa Turquesa in the future.
2 out of 5
by A verified traveler

Posted Dec 25, 2014
Pros: Painting on the walls and view to private beach
Malfunctioned bathroom fixed only after a day, everything has a feeling of being too old
Comment from Hotel Management
Jan 2, 2015 by Ventas, Hotel Management
Thank you for review and we have taken your comments onboard to enhance our guests experience. We hope that you will return to Casa Turquesa in the future to enable us to demonstrate out commitment to customer service.
5 out of 5
Recommended
for Couples
by A verified traveler

Quite boutique hotel on the beach

Posted Nov 24, 2014
This hotel was very quite, which was exactly what my wife and I wanted. The hotel never felt crowded and the staff was fully attentive. The beach area was absolutely gorgeous chairs and umbrellas readily available. The breakfast was amazing!
Comment from Hotel Management
Nov 26, 2014 by Ventas, Hotel Management
Thank you for your great review and we are delighted that you had a great stay with us. We hope that you will return to Casa Turquesa on your next visit to Cancun.
4 out of 5
Recommended
for Families
by A verified traveler

Wohl eines der besten Hotels vor Ort

Posted Nov 24, 2014
abseits und daher ruhig zu finden, sehr nettes und informatives Personal bzw. Besitzer. Kleine,. aber feine Zimmer, in Tulum gibt es wohl in dieser Preisklasse nichts besseres.
Comment from Hotel Management
Jan 2, 2015 by Ventas, Hotel Management
Danke.!
5 out of 5
Recommended
for Couples
by keithfrom Los Angeles

Great little hotel

Posted Nov 20, 2014 on Hotels.com
Great little hotel, very friendly hard work
Comment from Hotel Management
Nov 22, 2014 by Ventas, Hotel Management
Thank you! We hope you had a great stay with us and we hope to see you again soon.
4 out of 5
Recommended
for Families
by Shanefrom Warman

Great value for money

Posted Nov 14, 2014 on Hotels.com
We had a modt wonderful stay. The hotel staff were very friendly and helpful. We like the fact that it does not have many room. The room was very spacious and very clean. There is an abundance of interesting art.
Comment from Hotel Management
Nov 23, 2014 by Ventas, Hotel Management
Thank you for your great review and we hope that you will choose to return to Casa Turquesa on your next visit to Cancun.