Ratings based on 100 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Excellent hotel to stay

Posted Jul 20, 2014
Casa Turquesa its truly a Great place to stay in Cancun. The staff is very helpful (Dina, Walter, Missey), the rooms are beautiful and spacious, the beach is super close, the pool is also great and the "centro" or downtow area is only 20 min away.
4 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma City

Unique, spacious and wonderful!

Posted Jul 4, 2014
Big room, huge master bath and a jetted tub on the patio overlooking the ocean and pool! So much character.
Comment from Hotel Management
Jul 4, 2014 by Ventas, Hotel Management
Thank you for sharing your comments we appreciate you taking the time to post your review. We hope that you will come back to Casa Turquesa on your next visit to Cancun.
5 out of 5
Recommended
for Couples
by A verified traveler from Tennessee

Great Boutique Hotel

Posted Jul 2, 2014
Pros: Everything!
Cons: Nothing immediately comes to mind.
Location: Great location nestled between larger hotels...but it seemed isolated. Good food and shopping nearby. Right on the bus line for easy access to town.
I found this hotel by chance when looking for something a little different in the Cancun area. I certainly found it with Casa Turquesa! Part quiet beach hotel...part art gallery...with great food and drink...and a wonderful staff. Missy and Walter were very helpful in finding the best places to eat and things to do. We spent five days there and wished we had booked it for longer. We will go back!!!
Comment from Hotel Management
Jul 4, 2014 by Ventas, Hotel Management
Thank you for your great review and we are delighted to read that you had a great stay with us. We hope to see you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

June stay 2014

Posted Jun 30, 2014
Cons: Wifi
Casa Turquesa is a quaint hotel, and was very quiet in late June. Our room was not ready at check in, so we had drinks by the pool served by Ernesto; very nice guy who brought us pico de gallo & chips on the house. Pool area is lovely with loungers & umbrellas, and steps down to the beach are palapas with loungers as well. Next door is high end mall, but if you keep to your right on the main street, there are lots of restaurants, OXOs, and about 3 blocks is La Isla an outdoor mall designed to look like Venice complete with gondolas, and there's restaurants, shops, an aquarium etc. We had a lovely breakfast at the hotel, and the coffee was quite good. Our room was 205, and it was spacious, very large bathroom with sitting area, walk in shower, separate marble bath and closed off toilet area. Jacuzzi on our deck was a nice option. No complaints, just a few snafus with paperwork, but Missey oversaw it got sorted out. As per the complaints of the expense of the Wifi, it really is a hit and a miss to work, and at the rate per day, it might be easier to go to a local restaurant for a drink and get caught up on email. Overall lovely short stay at C.T., and Missey in particular was extremely helpful with us getting to our next accommodations and offering advice etc. Thank you Missey. It's staff like this that invite returning customers back.
Comment from Hotel Management
Jul 15, 2014 by Ventas, Hotel Management
Many thanks for your great review and we are happy to read that you had a great time with us and will forward your comments onto our staff. We apologize for the issue with the wifi - this has been a problem with our internet provider which has been under investigation. We hope that you will come back and see us again soon.
2 out of 5
by unsatisfied cli

Bad hotel experience

Posted Jun 19, 2014
Let's start with the good. This hotel showcases some interesting art works. The galleries are well presented and worth exploring. The staff were very nice and did what they could to help but we had to call twice in order to get anything done. Other than that, there isn't much add. The hotel seems to be poorly managed. The cleanliness in the rooms was badly maintained. The towels and bed sheets were worn out. The internet (which wasn't free or cheap) was terrible as it disconnected frequently. And, last but not least, the jacuzzi was old and dirty. I would have loved to write a good review for this hotel, but given how much money we paid, the hotel didn't meet our lowest expectations.
Comment from Hotel Management
Jun 24, 2014 by Ventas, Hotel Management
We are disappointed to read your review as we have been receiving so many great comments regarding the hotel. Unfortunately during the past ten days we have been having problems with our internet provider as the signal has been dropping – this has been reported and is under investigation, however it has been a general problem in the area not solely with this hotel. The jacuzzi{s are well maintained, however unfortunately due to the climate some of the jacuzzi´'s now have some marks (not dirt) which is being addressed with our maintenance department to rectify as soon as possible. We are also concerned about your comments for cleanliness and again this will be addressed with housekeeping.
5 out of 5
Recommended
for Everyone
by A verified traveler

Couldnt be happier

Posted Jun 13, 2014
Wouldnt stay anywhere else in Cancun. Perfect beach front. Amazing room and hotel for price. Well kept. Relaxing. All the amenities you could want. I dont see why anyone would go to a big resort when you could go to Casa Torquesa which has everything just better and cheaper other than wanting a party environment but that is not something me and my wife were looking for.
Comment from Hotel Management
Jun 18, 2014 by Ventas, Hotel Management
We are delighted to read your review and thank you for the time to post your comments - we value feedback from our guests. We hope that you will come back and visit us again soon!
5 out of 5
Recommended
for Everyone
by jason from l

Awesome hotel

Posted Jun 4, 2014
Couldnt have asked for better. Was an excellent choice
Comment from Hotel Management
Jun 5, 2014 by Ventas, Hotel Management
Thank you for your great review! We hope that you will come back and see us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Odessa Texas

The hotel was very nice

Posted Jun 3, 2014
We were very pleased with the food and the service. The staff were very nice. The bed was too firm for our backs but other than that is was very breath taking and the view was very beautiful. Ty
Comment from Hotel Management
Jun 5, 2014 by Ventas, Hotel Management
Thank you for posting your review and we appreciate your feedback. We hope that you will choose to return to see us again soon!
5 out of 5
Recommended
for Everyone
by Aubri from Fort Worth, TX

What a great experience!

Posted May 26, 2014
Pros: The view, the staff, the food, the atmosphere, location, location, location! The art was gorgeous...it's like a museum
Cons: We could have used more towels....seriously, that's all
Location: Right next door to a luxury mall. On the beach, quiet. Perfect if you just want to hang out and chill.
Casa Turquesa is my new home away from home. Missey immediately made me feel welcome and was nothing short of absolutely amazing. All of the staff, from our servers, Mr. Miaggi and Antonio B., you know who you are!!, was incredible. Ernesto kept us happy at the pool bar pumping tunes, bringing the greatest chips and pico on earth and drinks to keep us "hydrated". The food on property was second to none. We never ate off property the entire visit, no need to, the Chef at Casa Turquesa is amazing. I can't wait to return to this gem of a hotel.
Comment from Hotel Management
May 31, 2014 by Ventas, Hotel Management
Thank you for your great review and we are delighted to read your comments. We hope that you will come back and visit us again soon!
3 out of 5
Recommended
for Everyone
by tina

Posted May 23, 2014
Its okay. The bed and pillows are very stiff and it looks like they dont clean the room in depth often.
Comment from Hotel Management
May 31, 2014 by Ventas, Hotel Management
Thank you for taking the time to post your comments. We have pads available for the beds upon request if guests find the mattress a little firm than to their liking. Daily housekeeping is carried out in the rooms and public areas to maintain a high level of cleanliness throughout the hotel.