Ratings based on 115 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Honeymoon.

Posted Aug 24, 2014
Enjoyed the hotel and its services very much. Great room cleaning. On time and came to help when needed. Nice security guards. Enjoyed it very much and a great price helped a lot.
Comment from Hotel Management
Aug 28, 2014 by Ventas, Hotel Management
Thank you for your great review and we are delighted that you enjoyed your Honeymoon at Casa Turquesa. We hope that you will return to Casa Turquesa in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect Hotel - Nice and Quiet

Posted Jul 30, 2014
Pros: The hotel is quiet and very peaceful. Friendly staff.
Location: The Luxury Shopping center is a 5 minute walk, La Isla is also about 15 a minute minute walk.
My girlfriend and I stay in Casa Turquesa for 3 nights and the experience was amazing. The hotel staff was very attentive and willing to help at every corner (especially Missy). The room was big and and view of the ocean is 2nd to none.
Comment from Hotel Management
Aug 2, 2014 by Ventas, Hotel Management
Thank you for taking the time to share your comments regarding your recent stay with us. We are very pleased to read your review and hope that you will choose to return to Casa Turquesa in the near future.
5 out of 5
Recommended
for Couples
by A verified traveler

Great Birthday Vacation!

Posted Jul 24, 2014
Pros: - Very romantic, quiet, and authentic experience - Rooms are very large, balcony includes Jacuzzi and bed, bathrooms are spacious
Cons: - Not allowed to bring any food or snacks into the hotel or your room (security will stop you)
My girlfriend and I booked our Cancun vacation at this resort for my birthday this past week. It was our first trip to Cancun and we chose to stay at Casa Turquesa because of the reviews. It upheld everything that we could possibly imagine. The hotel was booked full during our stay, however, still was intimate and felt as if it was our own house and grounds. Ernesto, Miguel, Sergio, Dina, and others went above and beyond to treat us like family and handle our every need! This place is very quiet and beautiful, if you want an authentic and amazing stay choose this hotel! We were told by staff they are removing the tennis courts and adding 90 additional rooms this year in the vacant space near the front of the property. You can see the reception area on the way to the celebrity restaurant is already being worked on. We were very surprised and hope that the authenticity and individualized service is not impacted!
Comment from Hotel Management
Jul 28, 2014 by Ventas, Hotel Management
We are delighted that you found this hidden jewel amongst the huge hotels in Cancun and thank you for your great review! We are delighted to read that you enjoyed our personalized service and that had a great stay with us. Rest assured that we are not removing the tennis court and adding rooms - this is wishful thinking of a member of staff eager to have more guests like yourselves with us! We are not currently carrying out any renovations or building work - Celebrity Restaurant has recently moved location and the previous area is now out of use. We hope that you will come back and see us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from South Carolina

Excellent hotel to stay

Posted Jul 20, 2014
Casa Turquesa its truly a Great place to stay in Cancun. The staff is very helpful (Dina, Walter, Missey), the rooms are beautiful and spacious, the beach is super close, the pool is also great and the "centro" or downtow area is only 20 min away.
Comment from Hotel Management
Jul 25, 2014 by Ventas, Hotel Management
Thank you for your great review -we appreciate your comments. We hope to see you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Oklahoma City

Unique, spacious and wonderful!

Posted Jul 4, 2014
Big room, huge master bath and a jetted tub on the patio overlooking the ocean and pool! So much character.
Comment from Hotel Management
Jul 4, 2014 by Ventas, Hotel Management
Thank you for sharing your comments we appreciate you taking the time to post your review. We hope that you will come back to Casa Turquesa on your next visit to Cancun.
5 out of 5
Recommended
for Couples
by A verified traveler from Tennessee

Great Boutique Hotel

Posted Jul 2, 2014
Pros: Everything!
Cons: Nothing immediately comes to mind.
Location: Great location nestled between larger hotels...but it seemed isolated. Good food and shopping nearby. Right on the bus line for easy access to town.
I found this hotel by chance when looking for something a little different in the Cancun area. I certainly found it with Casa Turquesa! Part quiet beach hotel...part art gallery...with great food and drink...and a wonderful staff. Missy and Walter were very helpful in finding the best places to eat and things to do. We spent five days there and wished we had booked it for longer. We will go back!!!
Comment from Hotel Management
Jul 4, 2014 by Ventas, Hotel Management
Thank you for your great review and we are delighted to read that you had a great stay with us. We hope to see you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

June stay 2014

Posted Jun 30, 2014
Cons: Wifi
Casa Turquesa is a quaint hotel, and was very quiet in late June. Our room was not ready at check in, so we had drinks by the pool served by Ernesto; very nice guy who brought us pico de gallo & chips on the house. Pool area is lovely with loungers & umbrellas, and steps down to the beach are palapas with loungers as well. Next door is high end mall, but if you keep to your right on the main street, there are lots of restaurants, OXOs, and about 3 blocks is La Isla an outdoor mall designed to look like Venice complete with gondolas, and there's restaurants, shops, an aquarium etc. We had a lovely breakfast at the hotel, and the coffee was quite good. Our room was 205, and it was spacious, very large bathroom with sitting area, walk in shower, separate marble bath and closed off toilet area. Jacuzzi on our deck was a nice option. No complaints, just a few snafus with paperwork, but Missey oversaw it got sorted out. As per the complaints of the expense of the Wifi, it really is a hit and a miss to work, and at the rate per day, it might be easier to go to a local restaurant for a drink and get caught up on email. Overall lovely short stay at C.T., and Missey in particular was extremely helpful with us getting to our next accommodations and offering advice etc. Thank you Missey. It's staff like this that invite returning customers back.
Comment from Hotel Management
Jul 15, 2014 by Ventas, Hotel Management
Many thanks for your great review and we are happy to read that you had a great time with us and will forward your comments onto our staff. We apologize for the issue with the wifi - this has been a problem with our internet provider which has been under investigation. We hope that you will come back and see us again soon.
2 out of 5
by unsatisfied cli

Bad hotel experience

Posted Jun 19, 2014
Let's start with the good. This hotel showcases some interesting art works. The galleries are well presented and worth exploring. The staff were very nice and did what they could to help but we had to call twice in order to get anything done. Other than that, there isn't much add. The hotel seems to be poorly managed. The cleanliness in the rooms was badly maintained. The towels and bed sheets were worn out. The internet (which wasn't free or cheap) was terrible as it disconnected frequently. And, last but not least, the jacuzzi was old and dirty. I would have loved to write a good review for this hotel, but given how much money we paid, the hotel didn't meet our lowest expectations.
Comment from Hotel Management
Jun 24, 2014 by Ventas, Hotel Management
We are disappointed to read your review as we have been receiving so many great comments regarding the hotel. Unfortunately during the past ten days we have been having problems with our internet provider as the signal has been dropping – this has been reported and is under investigation, however it has been a general problem in the area not solely with this hotel. The jacuzzi{s are well maintained, however unfortunately due to the climate some of the jacuzzi´'s now have some marks (not dirt) which is being addressed with our maintenance department to rectify as soon as possible. We are also concerned about your comments for cleanliness and again this will be addressed with housekeeping.
5 out of 5
Recommended
for Everyone
by A verified traveler

Couldnt be happier

Posted Jun 13, 2014
Wouldnt stay anywhere else in Cancun. Perfect beach front. Amazing room and hotel for price. Well kept. Relaxing. All the amenities you could want. I dont see why anyone would go to a big resort when you could go to Casa Torquesa which has everything just better and cheaper other than wanting a party environment but that is not something me and my wife were looking for.
Comment from Hotel Management
Jun 18, 2014 by Ventas, Hotel Management
We are delighted to read your review and thank you for the time to post your comments - we value feedback from our guests. We hope that you will come back and visit us again soon!
5 out of 5
Recommended
for Everyone
by jason from l

Awesome hotel

Posted Jun 4, 2014
Couldnt have asked for better. Was an excellent choice
Comment from Hotel Management
Jun 5, 2014 by Ventas, Hotel Management
Thank you for your great review! We hope that you will come back and see us again soon.